I have still not been able to make contact with anyone regarding getting my SUV fixed. I was given a direct number for a gentlemen who works for [redacted] Insurance. However, whenever I try to contact him he tells me to call back the next day because he is out of the office. When I call him the following day he does not answer nor does he return my call. I did try to contact the number provided by the company on the response to my complaint. but when I call it just rings and rings and never goes to a voicemail box and no ones answers. I do not consider this issue resolved until my SUV has been fixed.
We apologize for not responding earlier. Our policy on mattress removal states that all mattresses must be in a protective bag for the safety of our delivery team and the sanitation of our trucks. While we certainly sympathize with Ms. Drechsler’s situation at that time, we could not make an...
exception. The amount we charged for the removal of the mattress was refunded back to Ms. Drechsler’s Visa card on October 26, 2017. We now consider the matter closed. If Drechsler has any more questions she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy Lloyd Phone: 888-751-8552 Fax: 614-449-4834 [email protected]
On 01/02/2017, Mr. [redacted] purchased the Tribeca 7 piece dining room set. The merchandise is scheduled to be delivered to Mr. [redacted]’s residence on 04/08/2017.After recivivng Mr. [redacted]’s complaint I want to advise him that the merchandise is currently on back order until the above expected...
date of 04/08/2017. I understand the frustration this has caused for Mr. [redacted] so I have made direct contact with the store manager in regards to compensation. The store Manager is able to offer Mr. [redacted] $150 for the inconvenience and delay in merchandise.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. anSignature.com
On 01/27/2017, Ms. T[redacted] purchased the Delano Platinum bed. The merchandise is scheduled to be delivered to Ms. T[redacted]’s residence on 02/10/17.After reviewing Ms. T[redacted]’s complaint I have confirmed with the store that Ms. T[redacted] has received her compensation on 02/06/217 and has a new delivery...
date set for Friday for a new bed. I apologize for any inconvenience Ms. T[redacted] may have experienced. If Ms. T[redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I feel I should be financially compensated for the extended period of repair. There response states that th part they ordered came in, when in fact I had to again call and follow up with them, the technician offered to look through there inventory to see if some Extra parts from another service were available to repair my furniture. They called me back about an hour later and magically had the equipment needed to service my equipment. And as you see I still must wait until 3-2-18 before I am fully able to enjoy the product I purchased in October 2017. I further requested a specific service time and they are unable to accommodate my request because of a policy issue. I work and attend school full time on both and they no longer reliever on weekends. I made myself available for the initial delivery and it was wrong. I inconvenienced myself to be available for their follow up inspection. And now I’m expected to clear my entire schedule for an appointment that could happen between noon and eight pm?
On 07/20/2014, Ms. [redacted] purchased the Colton Black sofa. Ms. [redacted] picked up the merchandise on 08/02/2014. In the interest of customer service, Ms. [redacted] has been refunded the warranty amount back to the original form of payment. I apologize for any inconvenience Ms. [redacted]...
may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/06/2015, Ms [redacted] purchased the Cordoba Chocolate 3-piece sectional, the Rendezvous Chocolate sofa, loveseat and ottoman, two Response Visco pillows and two Miata Berry chairs through the AcceptanceNOW program located within our Value City Furniture store. Ms [redacted] received delivery of the...
Cordoba Chocolate 3-piece sectional on 01/16/2015, the Rendezvous sofa, loveseat, Miata Berry chair and two Response Visco pillows was delivered on 07/23/2015. The Rendezvous Chocolate ottoman was delivered on 08/22/2015 and the delivered additional Miata Berry chair delivered on 12/11/2015. After receiving Ms. [redacted]s Revdex.com complaint I reached out the General Manager to resolve Ms. [redacted]’s complaint. The General Manager has advised that Ms. [redacted] was contracted through Acceptancenow therefore, Value City Furniture will be unable to help Ms. [redacted] with her complaint. Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract. When contracted through Acceptancenow, Value City Furniture only provides the merchandise and delivery for the contract written by Acceptancenow. Ms. [redacted] will need to contact an AcceptanceNow representative. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,
I apologize Mr. [redacted] is not satisfied with my response. Mr. [redacted] did not report the tear or cracking and peeling in a timely manner, an extended warranty that would repair the tear was not purchased and has had the merchandise, without warranty, for 3 years. We are offering Mr. [redacted] a $200 Gift Card to Value City or 15% off a future purchase.
On 03/03/2013, Mr. [redacted] purchased the 3-piece October Brown livingroom set. This merchandise was delivered to Mr. [redacted]’ residence on 03/03/2013 with the remaining sofa delivered on 05/02/2013.I apologize for the continued issues Mr. [redacted] has experienced regarding this set and for...
any frustrations they may have caused. Unfortunately, due to the time that Mr. [redacted] has had the furniture in his possession we will be unable to offer a full refund as requested.However, the General Manager has authorized a full return of the merchandise for a refund of $1270.95 in the form of a refund check. In the event Mr. [redacted] would like to keep his merchandise, the Manager is willing to offer $635.47 in the form of a refund check. If Mr. [redacted] chooses to keep his merchandise, it would no longer carry any warranty. Mr. [redacted] may contact the General Manager at (502) 367-2281 and advise he is following up on his claim with the Revdex.com to accept one of these offers. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Thay is not what I was told when I puechased, the warranty in 2015, they stated everything is covered, this company has given me the run around and I am about to go further if this is not solved.I am seeking either repair of all the pieces or I would accept 80% store credit of all the pieces including bed, 2 night stands, 1 dresser and 1 sofa bed.I am not satified with their response and do not want to deal with them directly. they were unprofessional and very disrespecful last time I contacted them.I made a new purchase in 2017, the driver could not wait a few minutes as I was running late and I was charged another $90 dollars by the store for redelivery, I am requesting a refund for thisamount as the driver wa not on time. I specifically requested al call 1 hour before nd they called 15 minutes prior, which did not give me enough time. They are never on time and us the customers have to wait for them, this time I was running a bit late and asked the driver to wait, and he said he could not wait as he had family and a life. Due to this issue I was also charger another re delivery fee of $90 dollars which I am also requesting a refund,So to wrap it all up, i am requesting 80 % refund store credit of the 2015 entire purhase which I will attach a recipt of and the redund of the re- delivery fee of the new furniture purchased which has not been delivered yet. Please advise.
I apologize for the delay in our resolution regarding [redacted] complaint. I kindly ask that [redacted] reject this response and allow additional time for their desired resolution. Please be assured that we are working diligently and I appreciate [redacted] patience in this...
Good Morning,American Signature claimed on their website that this item had free shipping. When I logged into my accounton Sunday to see if they have any delivery information which they did not. I noticed that there was $199delivery fee. They claimed that they have to charge that since its coming...
from their warehouse. I spoke to Luisand Tenesha they both said it was a mistake and she credit my account back for the delivery fee. Again no noteson the system. They are trying to claim that they didn’t commit false advertising and of course they didn’t havea tracking number until Monday and could not Re direct the order back. She promised me once the order wasreceived to call her and she will schedule fed ex or ups pick up from my house; since I live an hour away. Nowthey want to charge me $199 to have the warehouse pick it up, they are claiming no notes on the system, theyeven send the wrong color item to make things worst and their lack of customer service skills has caused me alot of loss time from work. I kept asking for a manager and they had an excuse to never transfer me.want them to pick up the items as promise via fedex as soon as possible and free of charge as promise.Tenesha called me on 10/01/17 at 1:33pm because Luis accidentally dropped the call. They all advised me thatall of their calls are recording. Also the fact that both of our phone numbers get busy and disconnected soundswhen we call is very strange. I am only able to bypass by pressing *67.Please let me know if you need anything else from me.Thanks, [redacted]
On 01/13/2017, Mrs. [redacted] purchased the Mustang Brown 2 piece living room set. The merchandise was delivered to Mrs. [redacted]’s residence on 01/18/2017.In regards to Mrs. [redacted]’s complaint I would like to advise her that the company policy is to examine furniture when a customer is looking to return...
their merchandise after they have had the merchandise in the home past the 7 day return time frame. Value City furniture will allow Mrs. [redacted] to reselect new merchandise once the service technician confirms there are no damages done to the merchandise. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
In researching this complaint, we discovered Ms. [redacted] was given a store credit to select a new item. Ms. [redacted] did select a new item and it was delivered to her home on March 14, 2018. Therefore, we consider this matter closed. We apologize for any inconvenience Ms.[redacted] may have experienced. Ms. [redacted] has any further questions or concerns he may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 06/22/2012, Ms. [redacted] purchased the 2-piece Oxford Chocolate livingroom set. This merchandise was delivered to Ms. [redacted]’s residence on 6/27/2012. Ms. [redacted] also purchased the 7-year Fabric Protection Warranty as well as the 3-year Extended Protection Plan. On 11/18/15, Ms....
[redacted] contacted Store Personnel advising that there were issues with the reclining sofa. On 11/25/2015, a Technician visited Ms. [redacted]’s residence to inspect the merchandise as a courtesy. It was found that the merchandise damages had accumulated and were not the cause of a manufacturer defect but rather excessive use. Ms. [redacted] was contacted on 11/30/2015 to review the denial of her claim and was understanding.Additionally, Ms. [redacted] has been outside of warranty since June 2015 and we will no longer be able to assist with any structural or manufacturer damages. However, please note that Ms. [redacted] is still within her Fabric Protection Warranty period. Ms. [redacted] may contact UnitersNA (the warranty administrator) for any accidental burns, rips, tears or stains. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted] has spoken with our Insurance Adjustor and we have determined that Ms. [redacted] will work through her insurance company and we will be billed to pay for the damages. I apologize for the time it has taken to get this resolved. If Ms. [redacted] has any additional questions or concerns she may contact me direct.
On 05/31/2014, Ms. [redacted] purchased the Apollo home theater recliner. The merchandise was delivered to Ms. [redacted]s residence on 07/05/2014. In the interest of Customer Service, the General Manager has offered to exchange Ms. [redacted]s merchandise. Ms. [redacted] can anticipate the delivery of her...
exchange merchandise at her residence on 08/01/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The business has not provided an honest or complete response to my complaint. This refund was not received by my bank for three business days following the initial transaction. Using the word "processed" to describe holding my money without my consent does not remedy the fact that this was done.I have repeatedly asked representatives of the business for a personal contact from a manager to clearly and completely explain what "processed" means. The refund was NOT submitted to my bank on the same day as the payment was taken, nor was I advised that there would be a multi-day delay in refunding my money when the option to place the price hold was given to me by the store associate.The exact same vague response presented to me by associates who hung up on me, refused to provide their employee IDs, and refused to escalate my concerns to a supervisor is not a satisfactory answer.
On 3/23/14, Ms. [redacted] purchased the Rialto Cardinal 2 piece chaise sectional, the Callihan Black storage ottoman, and the Chrome 93” arc lamp. Ms. [redacted] accepted delivery of her merchandise on 3/26/14.Upon reviewing Ms. [redacted]’s complaint through the Revdex.com, the General Manager was...
contacted. Due to the issue that is occurring with the furniture, the General Manager has tried to contact Ms. [redacted] in reference to the situation so that a solution can be achieved. Ms. [redacted] can contact the store location at ###-###-#### so that she can speak with the General Manager about her experience, as well as the next steps in getting her furniture repaired or replaced.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted] made her purchase with Value City Furniture at the store location in Liverpool, NY on 10/23/17. The majority of Ms. [redacted]’s order was delivered to her residence on 11/11/17, and the remaining furniture was delivered on 12/19/17 by a delivery team from our Charlotte, NC location.We...
apologize that the furniture was temporarily out of stock and any inconveniences caused by the delay. We were able to finally fulfill Ms. [redacted]’s order.If Ms. [redacted] has any further questions or concerns, she can contact our store location in Charlotte, NC at ###-###-####. Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I have still not been able to make contact with anyone regarding getting my SUV fixed. I was given a direct number for a gentlemen who works for [redacted] Insurance. However, whenever I try to contact him he tells me to call back the next day because he is out of the office. When I call him the following day he does not answer nor does he return my call. I did try to contact the number provided by the company on the response to my complaint. but when I call it just rings and rings and never goes to a voicemail box and no ones answers. I do not consider this issue resolved until my SUV has been fixed.
We apologize for not responding earlier. Our policy on mattress removal states that all mattresses must be in a protective bag for the safety of our delivery team and the sanitation of our trucks. While we certainly sympathize with Ms. Drechsler’s situation at that time, we could not make an...
exception. The amount we charged for the removal of the mattress was refunded back to Ms. Drechsler’s Visa card on October 26, 2017. We now consider the matter closed. If Drechsler has any more questions she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy Lloyd Phone: 888-751-8552 Fax: 614-449-4834 [email protected]
On 01/02/2017, Mr. [redacted] purchased the Tribeca 7 piece dining room set. The merchandise is scheduled to be delivered to Mr. [redacted]’s residence on 04/08/2017.After recivivng Mr. [redacted]’s complaint I want to advise him that the merchandise is currently on back order until the above expected...
date of 04/08/2017. I understand the frustration this has caused for Mr. [redacted] so I have made direct contact with the store manager in regards to compensation. The store Manager is able to offer Mr. [redacted] $150 for the inconvenience and delay in merchandise.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. anSignature.com
On 01/27/2017, Ms. T[redacted] purchased the Delano Platinum bed. The merchandise is scheduled to be delivered to Ms. T[redacted]’s residence on 02/10/17.After reviewing Ms. T[redacted]’s complaint I have confirmed with the store that Ms. T[redacted] has received her compensation on 02/06/217 and has a new delivery...
date set for Friday for a new bed. I apologize for any inconvenience Ms. T[redacted] may have experienced. If Ms. T[redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I feel I should be financially compensated for the extended period of repair. There response states that th part they ordered came in, when in fact I had to again call and follow up with them, the technician offered to look through there inventory to see if some Extra parts from another service were available to repair my furniture. They called me back about an hour later and magically had the equipment needed to service my equipment. And as you see I still must wait until 3-2-18 before I am fully able to enjoy the product I purchased in October 2017. I further requested a specific service time and they are unable to accommodate my request because of a policy issue. I work and attend school full time on both and they no longer reliever on weekends. I made myself available for the initial delivery and it was wrong. I inconvenienced myself to be available for their follow up inspection. And now I’m expected to clear my entire schedule for an appointment that could happen between noon and eight pm?
On 07/20/2014, Ms. [redacted] purchased the Colton Black sofa. Ms. [redacted] picked up the merchandise on 08/02/2014. In the interest of customer service, Ms. [redacted] has been refunded the warranty amount back to the original form of payment. I apologize for any inconvenience Ms. [redacted]...
may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/06/2015, Ms [redacted] purchased the Cordoba Chocolate 3-piece sectional, the Rendezvous Chocolate sofa, loveseat and ottoman, two Response Visco pillows and two Miata Berry chairs through the AcceptanceNOW program located within our Value City Furniture store. Ms [redacted] received delivery of the...
Cordoba Chocolate 3-piece sectional on 01/16/2015, the Rendezvous sofa, loveseat, Miata Berry chair and two Response Visco pillows was delivered on 07/23/2015. The Rendezvous Chocolate ottoman was delivered on 08/22/2015 and the delivered additional Miata Berry chair delivered on 12/11/2015. After receiving Ms. [redacted]s Revdex.com complaint I reached out the General Manager to resolve Ms. [redacted]’s complaint. The General Manager has advised that Ms. [redacted] was contracted through Acceptancenow therefore, Value City Furniture will be unable to help Ms. [redacted] with her complaint. Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract. When contracted through Acceptancenow, Value City Furniture only provides the merchandise and delivery for the contract written by Acceptancenow. Ms. [redacted] will need to contact an AcceptanceNow representative. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,
I apologize Mr. [redacted] is not satisfied with my response. Mr. [redacted] did not report the tear or cracking and peeling in a timely manner, an extended warranty that would repair the tear was not purchased and has had the merchandise, without warranty, for 3 years. We are offering Mr. [redacted] a $200 Gift Card to Value City or 15% off a future purchase.
On 03/03/2013, Mr. [redacted] purchased the 3-piece October Brown livingroom set. This merchandise was delivered to Mr. [redacted]’ residence on 03/03/2013 with the remaining sofa delivered on 05/02/2013.I apologize for the continued issues Mr. [redacted] has experienced regarding this set and for...
any frustrations they may have caused. Unfortunately, due to the time that Mr. [redacted] has had the furniture in his possession we will be unable to offer a full refund as requested.However, the General Manager has authorized a full return of the merchandise for a refund of $1270.95 in the form of a refund check. In the event Mr. [redacted] would like to keep his merchandise, the Manager is willing to offer $635.47 in the form of a refund check. If Mr. [redacted] chooses to keep his merchandise, it would no longer carry any warranty. Mr. [redacted] may contact the General Manager at (502) 367-2281 and advise he is following up on his claim with the Revdex.com to accept one of these offers. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Thay is not what I was told when I puechased, the warranty in 2015, they stated everything is covered, this company has given me the run around and I am about to go further if this is not solved.I am seeking either repair of all the pieces or I would accept 80% store credit of all the pieces including bed, 2 night stands, 1 dresser and 1 sofa bed.I am not satified with their response and do not want to deal with them directly. they were unprofessional and very disrespecful last time I contacted them.I made a new purchase in 2017, the driver could not wait a few minutes as I was running late and I was charged another $90 dollars by the store for redelivery, I am requesting a refund for thisamount as the driver wa not on time. I specifically requested al call 1 hour before nd they called 15 minutes prior, which did not give me enough time. They are never on time and us the customers have to wait for them, this time I was running a bit late and asked the driver to wait, and he said he could not wait as he had family and a life. Due to this issue I was also charger another re delivery fee of $90 dollars which I am also requesting a refund,So to wrap it all up, i am requesting 80 % refund store credit of the 2015 entire purhase which I will attach a recipt of and the redund of the re- delivery fee of the new furniture purchased which has not been delivered yet. Please advise.
I apologize for the delay in our resolution regarding [redacted] complaint. I kindly ask that [redacted] reject this response and allow additional time for their desired resolution. Please be assured that we are working diligently and I appreciate [redacted] patience in this...
matterThank you,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
Good Morning,American Signature claimed on their website that this item had free shipping. When I logged into my accounton Sunday to see if they have any delivery information which they did not. I noticed that there was $199delivery fee. They claimed that they have to charge that since its coming...
from their warehouse. I spoke to Luisand Tenesha they both said it was a mistake and she credit my account back for the delivery fee. Again no noteson the system. They are trying to claim that they didn’t commit false advertising and of course they didn’t havea tracking number until Monday and could not Re direct the order back. She promised me once the order wasreceived to call her and she will schedule fed ex or ups pick up from my house; since I live an hour away. Nowthey want to charge me $199 to have the warehouse pick it up, they are claiming no notes on the system, theyeven send the wrong color item to make things worst and their lack of customer service skills has caused me alot of loss time from work. I kept asking for a manager and they had an excuse to never transfer me.want them to pick up the items as promise via fedex as soon as possible and free of charge as promise.Tenesha called me on 10/01/17 at 1:33pm because Luis accidentally dropped the call. They all advised me thatall of their calls are recording. Also the fact that both of our phone numbers get busy and disconnected soundswhen we call is very strange. I am only able to bypass by pressing *67.Please let me know if you need anything else from me.Thanks, [redacted]
On 01/13/2017, Mrs. [redacted] purchased the Mustang Brown 2 piece living room set. The merchandise was delivered to Mrs. [redacted]’s residence on 01/18/2017.In regards to Mrs. [redacted]’s complaint I would like to advise her that the company policy is to examine furniture when a customer is looking to return...
their merchandise after they have had the merchandise in the home past the 7 day return time frame. Value City furniture will allow Mrs. [redacted] to reselect new merchandise once the service technician confirms there are no damages done to the merchandise. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
In researching this complaint, we discovered Ms. [redacted] was given a store credit to select a new item. Ms. [redacted] did select a new item and it was delivered to her home on March 14, 2018. Therefore, we consider this matter closed. We apologize for any inconvenience Ms.[redacted] may have experienced. Ms. [redacted] has any further questions or concerns he may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 06/22/2012, Ms. [redacted] purchased the 2-piece Oxford Chocolate livingroom set. This merchandise was delivered to Ms. [redacted]’s residence on 6/27/2012. Ms. [redacted] also purchased the 7-year Fabric Protection Warranty as well as the 3-year Extended Protection Plan. On 11/18/15, Ms....
[redacted] contacted Store Personnel advising that there were issues with the reclining sofa. On 11/25/2015, a Technician visited Ms. [redacted]’s residence to inspect the merchandise as a courtesy. It was found that the merchandise damages had accumulated and were not the cause of a manufacturer defect but rather excessive use. Ms. [redacted] was contacted on 11/30/2015 to review the denial of her claim and was understanding.Additionally, Ms. [redacted] has been outside of warranty since June 2015 and we will no longer be able to assist with any structural or manufacturer damages. However, please note that Ms. [redacted] is still within her Fabric Protection Warranty period. Ms. [redacted] may contact UnitersNA (the warranty administrator) for any accidental burns, rips, tears or stains. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted] has spoken with our Insurance Adjustor and we have determined that Ms. [redacted] will work through her insurance company and we will be billed to pay for the damages. I apologize for the time it has taken to get this resolved. If Ms. [redacted] has any additional questions or concerns she may contact me direct.
On 05/31/2014, Ms. [redacted] purchased the Apollo home theater recliner. The merchandise was delivered to Ms. [redacted]s residence on 07/05/2014. In the interest of Customer Service, the General Manager has offered to exchange Ms. [redacted]s merchandise. Ms. [redacted] can anticipate the delivery of her...
exchange merchandise at her residence on 08/01/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The business has not provided an honest or complete response to my complaint. This refund was not received by my bank for three business days following the initial transaction. Using the word "processed" to describe holding my money without my consent does not remedy the fact that this was done.I have repeatedly asked representatives of the business for a personal contact from a manager to clearly and completely explain what "processed" means. The refund was NOT submitted to my bank on the same day as the payment was taken, nor was I advised that there would be a multi-day delay in refunding my money when the option to place the price hold was given to me by the store associate.The exact same vague response presented to me by associates who hung up on me, refused to provide their employee IDs, and refused to escalate my concerns to a supervisor is not a satisfactory answer.
On 3/23/14, Ms. [redacted] purchased the Rialto Cardinal 2 piece chaise sectional, the Callihan Black storage ottoman, and the Chrome 93” arc lamp. Ms. [redacted] accepted delivery of her merchandise on 3/26/14.Upon reviewing Ms. [redacted]’s complaint through the Revdex.com, the General Manager was...
contacted. Due to the issue that is occurring with the furniture, the General Manager has tried to contact Ms. [redacted] in reference to the situation so that a solution can be achieved. Ms. [redacted] can contact the store location at ###-###-#### so that she can speak with the General Manager about her experience, as well as the next steps in getting her furniture repaired or replaced.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted] made her purchase with Value City Furniture at the store location in Liverpool, NY on 10/23/17. The majority of Ms. [redacted]’s order was delivered to her residence on 11/11/17, and the remaining furniture was delivered on 12/19/17 by a delivery team from our Charlotte, NC location.We...
apologize that the furniture was temporarily out of stock and any inconveniences caused by the delay. We were able to finally fulfill Ms. [redacted]’s order.If Ms. [redacted] has any further questions or concerns, she can contact our store location in Charlotte, NC at ###-###-####. Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com