On 06/28/2014, Mr./ Ms. [redacted] purchased the Dakota Java 2 piece living room set. This merchandise was delivered to Mr./ Ms. [redacted]’s residence on 07/02/2014. Mr./ Ms. [redacted] also purchased the Pure Promise 5 year warranty. Upon receiving Mr./ Ms. [redacted]’s information through the Better...
Business Bureau, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr./ Ms. [redacted] to return the merchandise for an in-store credit. Mr./ Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr./ Ms. [redacted] chooses merchandise that costs more than the original purchase, they will be responsible for paying the difference.I apologize for any inconvenience Mr./ Ms. [redacted] may have experienced. If Mr./ Ms. [redacted] has any further questions or concerns they may contact me direct.
On 10/15/2013, Ms. [redacted] purchased the 3-piece Madrid Black living room set. The merchandise was delivered to Ms. [redacted]’s residence on 10/26/2013.Upon reviewing Ms. [redacted]’s complaint, I have been informed that Ms. [redacted] has been offered an in-store credit and a discounted delivery fee...
t[redacted]s new merchandise. The issue Ms. [redacted] is experiencing is normally considered normal wear and tear. Although cracking and peeling is not covered under any warranty that Value City offers, the company has agreed to provide an in-store credit to customers who are experiencing the issue. The credit is based on how long the merchandise has been in the customers residence. Based on the information on Ms. [redacted]’s invoice I am showing that she was offered the appropriate amount back as in an-store credit considering the amount of time Ms. [redacted]’s has had the merchandise in her residence. I apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]
On 08/31/2015, Mrs. [redacted] purchased the Cordoba Gray 3 piece sectional. The merchandise was delivered to Mrs. [redacted]’s residence on 09/04/2015. I have reviewed Mrs. [redacted]’s complaint and contacted the store Manager who advised me that Mrs. [redacted] will be getting a full...
replacement on her furniture. Value City Furniture has contacted Mrs. [redacted] directly and scheduled the full replacement for the 21st of January. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 3/10/2014 Ms. [redacted] purchased the Ciera Brown 3-piece sectional. It was delivered to her home on 4/02/14. I have spoken with the store Manager who states that the warranty that Ms. [redacted] purchased on her furniture does not cover cracking and peeling. However, Value City recognizes that this is...
an issue for our customers and we can offer Ms. [redacted] the prorated amount of $479.98 plus her warranty of $149.99 for a total amount of $629.97 in an in-store credit. Ms. [redacted] can utilize this credit within 30 days by going into her local Value City and referencing the invoice number 93-393417 as everything is notated there. Should Ms. [redacted] need an extension on this credit, she can contact the store Manager at ###-###-####. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store Manager at ###-###-####. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 04/18/2015, Ms. [redacted] purchased the 7-piece Dimora White queen bedroom set, the Cerise Luxury queen mattress/boxspring with an adjustable base and 2 table lamps and 1 floor lamp. This merchandise was delivered to Ms. [redacted]’s residence on several different deliver dates and all merchandise...
was delivered by 05/07/2015 with the exception of the table lamps. I apologize that Ms. [redacted] is unsatisfied with her merchandise and for any frustration this may cause. The Store Manager has advised that we are more than happy to address any issues with the merchandise covered under the manufacturer warranty. On 7/30/2015, a Service Technician visited Ms. [redacted]’s residence to take photographs of the issues she had reported with the furniture. While some merchandise did display a minor scratch or dent, some issues were manufacturer imperfections. The General Manager had offered for Ms. [redacted] to receive an exchange but was advised that the Manufacturer imperfection could not be corrected.On our last attempt at an exchange to satisfy Ms. [redacted], she refused the merchandise because she had requested to return the entire order. Unfortunately, Ms. [redacted] does not qualify for a refund according to our policy and warranty.In the interest of Customer Service, the General Manager also offered Ms. [redacted] to choose replacement merchandise, which she did accept. According to Ms. [redacted] on the day of delivery, the merchandise was damaged and the delivery team did not remove it from the truck. Once the merchandise had returned to the Store, it was determined that one piece was damaged and the delivery should have been accepted with the exception of the damaged merchandise.On 8/21/2015, Ms. [redacted]’s Niece contacted our Corporate Office and was advised that we could redeliver the replacement merchandise or she could receive a refund for the additional amount that she had paid. She was also advised that we would off a discount on her original merchandise for her to keep the merchandise without any further warranty. At that time, we were advised that she would be contacting her Attorney.On our last contact with Ms. [redacted], she opted to cancel the replacement merchandise and received a refund. We have not received any further contact from Ms. [redacted].Finally, the General Manager has offered for Ms. [redacted] to keep the bedroom set for $350. If Ms. [redacted] would like to accept this final offer, she may contact the Store.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/02/2014, Mr. [redacted] purchased the Sonic Fudge rocker recliner. This merchandise was taken from the store by Mr. [redacted] on the same day. Mr. [redacted] also purchased the 5-year Pure Promise protection plan.I apologize for any frustration Mr. [redacted] may have experienced in regards...
to filing a claim with our warranty company. In the interest of customer service, we have scheduled an exchange of the rocker recliner on June 8, 2016. Mr. [redacted] can expect to receive a follow up call 24-48 hours prior to his scheduled exchange date with a timeframe for delivery.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 11/04/2013, Mr. [redacted] purchased the Paragon dining table with 2 side chairs, 2 arm chairs and a bench. This merchandise was delivered to Mr. [redacted]’s residence on 12/06/2013. As a courtesy, Store Personnel brought the merchandise in for a repair of the table top and to exchange...
the base. In the interest of customer service, the General Manager authorized a full exchange of the top and base as a onetime courtesy. I apologize for any frustration Mr. [redacted] may have experienced in regards to the table. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. However, I have not used that credit card in a very long time. Why can't the company (american signature) send me a refund via check?
I cant take the offer as its no fault of mine that the store representatives I spoke to over the phone or at the store didn't try to resolve the issue but keep taking message for the store manager to call me back, which I never received. I only got a respond when I call and mention I was putting a complaint to the Revdex.com; even with that the furniture technician that came over didn't give a report me nor the store. why was it so difficult and to get a someone from the store help after months of contacts nothing. I don't mind having a repair or in store for a replacement whatever you want but I cant take the offer as this was not the agreement during purchased. thanks
While we understand and sympathize with Mr. [redacted]’s concerns, the $250 credit is the most that we can offer to him. The in-store credit can be used for any furniture in the store location. We apologize for any inconveniences that may have transpired.
I have spoken to the store Manager about expediting these parts for [redacted]. Unfortunately, because these items are coming from our vendor located overseas, we do not have the ability to expedite. The additional warranty that [redacted] has purchased is not in use now, as we are still within the one-year manufacturer’s warranty. Attached [redacted] will find a copy of the Terms and Conditions of her one-year warranty which states that we will attempt a repair before authorizing a replacement. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 03/19/2015, Ms. [redacted] purchased the Kismet queen memory foam sleeper sofa. I apologize for any frustrations Ms. [redacted] may have experienced regarding the delivery and any damages to her residence. I have confirmed with Harris Delivery Solutions that the Owner has reached out to...
coordinate a timeframe for inspection and resolution of Ms. [redacted]’s inquiry.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 6/15/16, Mr. [redacted] purchased the Genevieve Plush queen size mattress, the Dimora White 7 piece queen bedroom set, the Queen Smart Motion 1.0 adjustable base, and the Colette Grey 2 piece living room set. Mr. [redacted]’s mattress, bedroom set, and adjustable base were delivered on 6/21/16. The...
living room set was delivered on 6/24/16 and the dresser with the deck was delivered on 7/5/16 due to it being temporarily out of stock at the time of purchase.Mr. [redacted]’s concerns have been addressed by our management team. An extermination from Terminix was scheduled for 10/11/16. Once the furniture and the residence has been treated, we will contact Mr. [redacted] to discuss his options for the furniture. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Mr. [redacted] was refunded the delivery fee in the amount of $119.61 for the issues with the delivery. He was refunded the $200 for the issues with the scratched floors. Our insurance company stated that our delivery team is not responsible for the damages to Mr. [redacted]’ floors. This determination was made after the $200 was refunded on 1/3/2018. Per the General Manager, the customer agreed to these terms on 1/3/2018.
On 02/16/2013 Ms. [redacted] purchased the Maverick Brown 3-Piece sofa, loveseat and rocker recliner. The merchandise was delivered to Ms. [redacted]’s residence on 02/21/2013. On 11/16/2015, Ms [redacted] notified Store Personnel regarding her Manufacturer Warranty. Ms. Edwards was advised that her merchandise...
did carry a 1 year manufacturer warranty that expired on 02/21/2014. In the interest of Customer Service, the General Manager has offered to send a service technician to Ms. [redacted]’s residence on 11/23/2015 to inspect the merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted]
On 02/22/2016, Mr. [redacted] purchased the Princeton 2-piece sectional and the Princeton reclining chaise on our Value City Furniture website. The merchandise was delivered to Mr. [redacted]’s residence on 02/26/2016. On 02/26/2016 Mr. [redacted] advised Store Personnel that the decorative button on the...
merchandise was cracked and also the mechanism plate was damaged. On 02/29/2016 Mr. [redacted] advised that they would like to return the merchandise for a full refund. The merchandise was picked up on 03/03/2016. Mr. [redacted] contacted online Customer Care to request the refund to be processed on 03/09/2016. Mr. [redacted] was advised the request for a refund would be submitted. Mr. [redacted] also was advised it takes 3-5 business days to receive the refund back to the Visa card used at the time of purchase. According to our contract with Visa, we must process refunds to the original form of payment used to make the purchase. In compliance with our contract, Mr. [redacted]’s refund was issued to his original form of payment on 03/17/2016. If Mr. [redacted] has not received the full refund in the amount of $1927.48 he will need to contact his financial institution. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 7/21/16, Ms. [redacted] purchased the Cobra Brown 2 piece sofa and love seat set. Ms. [redacted] received delivery of the furniture on 7/26/16.Upon reviewing Ms. [redacted]’s complaint through the Revdex.com, the General Manager has been contacted. In the interest of customer...
service, the General Manager has scheduled an even exchange of Ms. [redacted]’s love seat and adjusted her invoice for a $100 credit to be refunded to Ms. [redacted]’s Visa card. The love seat will be exchanged on 8/17/16. The General Manager has contacted Ms. [redacted] and she is aware of the adjustments that have been made and the delivery date of her new love seat. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
In researching this complaint, we could find no evidence that a resolution was made or accepted between Ms. [redacted] and Value City Furniture. If this is the case, we would appreciate Ms. [redacted] contacting us to reopen the discussion. I apologize for any inconvenience Ms. [redacted]i may have experienced. If Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 10/04/2008, Ms. [redacted] purchased the Sensations Chocolate 2-piece sofa and loveseat. The merchandise was delivered to Ms. [redacted]’s residence on 10/31/2008. On 08/29/2015, Ms. [redacted] notified Store Personnel regarding wood sticking out of the back of the sofa. Ms. [redacted] did not purchase any...
extended warranties and therefore only had the 1-year manufacturer’s warranty that expired on 10/31/2009. We will not be able to offer service or repair on Ms. [redacted]’s merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/28/2014, Mr./ Ms. [redacted] purchased the Dakota Java 2 piece living room set. This merchandise was delivered to Mr./ Ms. [redacted]’s residence on 07/02/2014. Mr./ Ms. [redacted] also purchased the Pure Promise 5 year warranty. Upon receiving Mr./ Ms. [redacted]’s information through the Better...
Business Bureau, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr./ Ms. [redacted] to return the merchandise for an in-store credit. Mr./ Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr./ Ms. [redacted] chooses merchandise that costs more than the original purchase, they will be responsible for paying the difference.I apologize for any inconvenience Mr./ Ms. [redacted] may have experienced. If Mr./ Ms. [redacted] has any further questions or concerns they may contact me direct.
On 10/15/2013, Ms. [redacted] purchased the 3-piece Madrid Black living room set. The merchandise was delivered to Ms. [redacted]’s residence on 10/26/2013.Upon reviewing Ms. [redacted]’s complaint, I have been informed that Ms. [redacted] has been offered an in-store credit and a discounted delivery fee...
t[redacted]s new merchandise. The issue Ms. [redacted] is experiencing is normally considered normal wear and tear. Although cracking and peeling is not covered under any warranty that Value City offers, the company has agreed to provide an in-store credit to customers who are experiencing the issue. The credit is based on how long the merchandise has been in the customers residence. Based on the information on Ms. [redacted]’s invoice I am showing that she was offered the appropriate amount back as in an-store credit considering the amount of time Ms. [redacted]’s has had the merchandise in her residence. I apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]
On 08/31/2015, Mrs. [redacted] purchased the Cordoba Gray 3 piece sectional. The merchandise was delivered to Mrs. [redacted]’s residence on 09/04/2015. I have reviewed Mrs. [redacted]’s complaint and contacted the store Manager who advised me that Mrs. [redacted] will be getting a full...
replacement on her furniture. Value City Furniture has contacted Mrs. [redacted] directly and scheduled the full replacement for the 21st of January. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 3/10/2014 Ms. [redacted] purchased the Ciera Brown 3-piece sectional. It was delivered to her home on 4/02/14. I have spoken with the store Manager who states that the warranty that Ms. [redacted] purchased on her furniture does not cover cracking and peeling. However, Value City recognizes that this is...
an issue for our customers and we can offer Ms. [redacted] the prorated amount of $479.98 plus her warranty of $149.99 for a total amount of $629.97 in an in-store credit. Ms. [redacted] can utilize this credit within 30 days by going into her local Value City and referencing the invoice number 93-393417 as everything is notated there. Should Ms. [redacted] need an extension on this credit, she can contact the store Manager at ###-###-####. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store Manager at ###-###-####. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 04/18/2015, Ms. [redacted] purchased the 7-piece Dimora White queen bedroom set, the Cerise Luxury queen mattress/boxspring with an adjustable base and 2 table lamps and 1 floor lamp. This merchandise was delivered to Ms. [redacted]’s residence on several different deliver dates and all merchandise...
was delivered by 05/07/2015 with the exception of the table lamps. I apologize that Ms. [redacted] is unsatisfied with her merchandise and for any frustration this may cause. The Store Manager has advised that we are more than happy to address any issues with the merchandise covered under the manufacturer warranty. On 7/30/2015, a Service Technician visited Ms. [redacted]’s residence to take photographs of the issues she had reported with the furniture. While some merchandise did display a minor scratch or dent, some issues were manufacturer imperfections. The General Manager had offered for Ms. [redacted] to receive an exchange but was advised that the Manufacturer imperfection could not be corrected.On our last attempt at an exchange to satisfy Ms. [redacted], she refused the merchandise because she had requested to return the entire order. Unfortunately, Ms. [redacted] does not qualify for a refund according to our policy and warranty.In the interest of Customer Service, the General Manager also offered Ms. [redacted] to choose replacement merchandise, which she did accept. According to Ms. [redacted] on the day of delivery, the merchandise was damaged and the delivery team did not remove it from the truck. Once the merchandise had returned to the Store, it was determined that one piece was damaged and the delivery should have been accepted with the exception of the damaged merchandise.On 8/21/2015, Ms. [redacted]’s Niece contacted our Corporate Office and was advised that we could redeliver the replacement merchandise or she could receive a refund for the additional amount that she had paid. She was also advised that we would off a discount on her original merchandise for her to keep the merchandise without any further warranty. At that time, we were advised that she would be contacting her Attorney.On our last contact with Ms. [redacted], she opted to cancel the replacement merchandise and received a refund. We have not received any further contact from Ms. [redacted].Finally, the General Manager has offered for Ms. [redacted] to keep the bedroom set for $350. If Ms. [redacted] would like to accept this final offer, she may contact the Store.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/02/2014, Mr. [redacted] purchased the Sonic Fudge rocker recliner. This merchandise was taken from the store by Mr. [redacted] on the same day. Mr. [redacted] also purchased the 5-year Pure Promise protection plan.I apologize for any frustration Mr. [redacted] may have experienced in regards...
to filing a claim with our warranty company. In the interest of customer service, we have scheduled an exchange of the rocker recliner on June 8, 2016. Mr. [redacted] can expect to receive a follow up call 24-48 hours prior to his scheduled exchange date with a timeframe for delivery.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 11/04/2013, Mr. [redacted] purchased the Paragon dining table with 2 side chairs, 2 arm chairs and a bench. This merchandise was delivered to Mr. [redacted]’s residence on 12/06/2013. As a courtesy, Store Personnel brought the merchandise in for a repair of the table top and to exchange...
the base. In the interest of customer service, the General Manager authorized a full exchange of the top and base as a onetime courtesy. I apologize for any frustration Mr. [redacted] may have experienced in regards to the table. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. However, I have not used that credit card in a very long time. Why can't the company (american signature) send me a refund via check?
I cant take the offer as its no fault of mine that the store representatives I spoke to over the phone or at the store didn't try to resolve the issue but keep taking message for the store manager to call me back, which I never received. I only got a respond when I call and mention I was putting a complaint to the Revdex.com; even with that the furniture technician that came over didn't give a report me nor the store. why was it so difficult and to get a someone from the store help after months of contacts nothing. I don't mind having a repair or in store for a replacement whatever you want but I cant take the offer as this was not the agreement during purchased. thanks
While we understand and sympathize with Mr. [redacted]’s concerns, the $250 credit is the most that we can offer to him. The in-store credit can be used for any furniture in the store location. We apologize for any inconveniences that may have transpired.
I have spoken to the store Manager about expediting these parts for [redacted]. Unfortunately, because these items are coming from our vendor located overseas, we do not have the ability to expedite. The additional warranty that [redacted] has purchased is not in use now, as we are still within the one-year manufacturer’s warranty. Attached [redacted] will find a copy of the Terms and Conditions of her one-year warranty which states that we will attempt a repair before authorizing a replacement. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 03/19/2015, Ms. [redacted] purchased the Kismet queen memory foam sleeper sofa. I apologize for any frustrations Ms. [redacted] may have experienced regarding the delivery and any damages to her residence. I have confirmed with Harris Delivery Solutions that the Owner has reached out to...
coordinate a timeframe for inspection and resolution of Ms. [redacted]’s inquiry.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 6/15/16, Mr. [redacted] purchased the Genevieve Plush queen size mattress, the Dimora White 7 piece queen bedroom set, the Queen Smart Motion 1.0 adjustable base, and the Colette Grey 2 piece living room set. Mr. [redacted]’s mattress, bedroom set, and adjustable base were delivered on 6/21/16. The...
living room set was delivered on 6/24/16 and the dresser with the deck was delivered on 7/5/16 due to it being temporarily out of stock at the time of purchase.Mr. [redacted]’s concerns have been addressed by our management team. An extermination from Terminix was scheduled for 10/11/16. Once the furniture and the residence has been treated, we will contact Mr. [redacted] to discuss his options for the furniture. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Mr. [redacted] was refunded the delivery fee in the amount of $119.61 for the issues with the delivery. He was refunded the $200 for the issues with the scratched floors. Our insurance company stated that our delivery team is not responsible for the damages to Mr. [redacted]’ floors. This determination was made after the $200 was refunded on 1/3/2018. Per the General Manager, the customer agreed to these terms on 1/3/2018.
On 02/16/2013 Ms. [redacted] purchased the Maverick Brown 3-Piece sofa, loveseat and rocker recliner. The merchandise was delivered to Ms. [redacted]’s residence on 02/21/2013. On 11/16/2015, Ms [redacted] notified Store Personnel regarding her Manufacturer Warranty. Ms. Edwards was advised that her merchandise...
did carry a 1 year manufacturer warranty that expired on 02/21/2014. In the interest of Customer Service, the General Manager has offered to send a service technician to Ms. [redacted]’s residence on 11/23/2015 to inspect the merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted]
On 02/22/2016, Mr. [redacted] purchased the Princeton 2-piece sectional and the Princeton reclining chaise on our Value City Furniture website. The merchandise was delivered to Mr. [redacted]’s residence on 02/26/2016. On 02/26/2016 Mr. [redacted] advised Store Personnel that the decorative button on the...
merchandise was cracked and also the mechanism plate was damaged. On 02/29/2016 Mr. [redacted] advised that they would like to return the merchandise for a full refund. The merchandise was picked up on 03/03/2016. Mr. [redacted] contacted online Customer Care to request the refund to be processed on 03/09/2016. Mr. [redacted] was advised the request for a refund would be submitted. Mr. [redacted] also was advised it takes 3-5 business days to receive the refund back to the Visa card used at the time of purchase. According to our contract with Visa, we must process refunds to the original form of payment used to make the purchase. In compliance with our contract, Mr. [redacted]’s refund was issued to his original form of payment on 03/17/2016. If Mr. [redacted] has not received the full refund in the amount of $1927.48 he will need to contact his financial institution. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 7/21/16, Ms. [redacted] purchased the Cobra Brown 2 piece sofa and love seat set. Ms. [redacted] received delivery of the furniture on 7/26/16.Upon reviewing Ms. [redacted]’s complaint through the Revdex.com, the General Manager has been contacted. In the interest of customer...
service, the General Manager has scheduled an even exchange of Ms. [redacted]’s love seat and adjusted her invoice for a $100 credit to be refunded to Ms. [redacted]’s Visa card. The love seat will be exchanged on 8/17/16. The General Manager has contacted Ms. [redacted] and she is aware of the adjustments that have been made and the delivery date of her new love seat. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
In researching this complaint, we could find no evidence that a resolution was made or accepted between Ms. [redacted] and Value City Furniture. If this is the case, we would appreciate Ms. [redacted] contacting us to reopen the discussion. I apologize for any inconvenience Ms. [redacted]i may have experienced. If Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
I contacted Mrs. [redacted] 6/30/16 about her message and left a message on her voice mail asking that she return my call to discuss. Thank you,
On 10/04/2008, Ms. [redacted] purchased the Sensations Chocolate 2-piece sofa and loveseat. The merchandise was delivered to Ms. [redacted]’s residence on 10/31/2008. On 08/29/2015, Ms. [redacted] notified Store Personnel regarding wood sticking out of the back of the sofa. Ms. [redacted] did not purchase any...
extended warranties and therefore only had the 1-year manufacturer’s warranty that expired on 10/31/2009. We will not be able to offer service or repair on Ms. [redacted]’s merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.