This does not resolve the issue that the bed has been broken for months now and the store has agreed to refund the entire bed portion but has not in FULL. I also have been very willing to work with you and your team to only get promises to fix the issue to no avail. I Have left them a few VM's, used your "chat" option on your site to no avail, I have called corporate to no avail. I can't schedule an appointment through Revdex.com and neither have you held up your end of the refund and promise to fix the unit. Please call me ###-###-####
The business has not provided an honest or complete response to my complaint. This refund was not received by my bank for three business days following the initial transaction. Using the word "processed" to describe holding my money without my consent does not remedy the fact that this was done.I have repeatedly asked representatives of the business for a personal contact from a manager to clearly and completely explain what "processed" means. The refund was NOT submitted to my bank on the same day as the payment was taken, nor was I advised that there would be a multi-day delay in refunding my money when the option to place the price hold was given to me by the store associate.The exact same vague response presented to me by associates who hung up on me, refused to provide their employee IDs, and refused to escalate my concerns to a supervisor is not a satisfactory answer.
I have still not been able to make contact with anyone regarding getting my SUV fixed. I was given a direct number for a gentlemen who works for [redacted] Insurance. However, whenever I try to contact him he tells me to call back the next day because he is out of the office. When I call him the following day he does not answer nor does he return my call. I did try to contact the number provided by the company on the response to my complaint. but when I call it just rings and rings and never goes to a voicemail box and no ones answers. I do not consider this issue resolved until my SUV has been fixed.
On 04/18/2015, Mr. [redacted] purchased the Plantation Cove queen storage bed with Bunkie board and the nightstand and triple dresser. This merchandise was delivered to Mr. [redacted]’s residence on 04/25/2015.I apologize for the many issues Mr. [redacted] has experienced and for any frustration they may...
have caused. After speaking with the General Manager, we are exchanging the rails as well as the storage drawers to make his bed functional. The soonest we are able to deliver the new merchandise is 08/20/2015 and it is currently scheduled. In the event Mr. [redacted] is able to accept delivery that date, I kindly ask that he speak with the Store in Bear, DE.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 3/10/2014 Ms. [redacted] purchased the Ciera Brown 3-piece sectional. It was delivered to her home on 4/02/14. I have spoken with the store Manager who states that the warranty that Ms. [redacted] purchased on her furniture does not cover cracking and peeling. However, Value City recognizes that this is...
an issue for our customers and we can offer Ms. [redacted] the prorated amount of $479.98 plus her warranty of $149.99 for a total amount of $629.97 in an in-store credit. Ms. [redacted] can utilize this credit within 30 days by going into her local Value City and referencing the invoice number 93-393417 as everything is notated there. Should Ms. [redacted] need an extension on this credit, she can contact the store Manager at ###-###-####. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store Manager at ###-###-####. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 10/15/2013, Ms. [redacted] purchased the 3-piece Madrid Black living room set. The merchandise was delivered to Ms. [redacted]’s residence on 10/26/2013.Upon reviewing Ms. [redacted]’s complaint, I have been informed that Ms. [redacted] has been offered an in-store credit and a discounted delivery fee...
t[redacted]s new merchandise. The issue Ms. [redacted] is experiencing is normally considered normal wear and tear. Although cracking and peeling is not covered under any warranty that Value City offers, the company has agreed to provide an in-store credit to customers who are experiencing the issue. The credit is based on how long the merchandise has been in the customers residence. Based on the information on Ms. [redacted]’s invoice I am showing that she was offered the appropriate amount back as in an-store credit considering the amount of time Ms. [redacted]’s has had the merchandise in her residence. I apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]
On 6/8/17 [redacted] purchased the 5-piece Destin Sangria outdoor patio set. The order has since been cancelled and a refund is being processed for Ms. [redacted]. While we strive for accuracy in the pricing displayed on this website we provide, errors can occur. In cases where such errors do...
occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I don't see the refund on my Value City Furniture card. Maybe it will show up in a couple of days, but this was last week and I still don't see the refund. I was also told by an online representative that I would not be able to get a refund from the policy because I had to physically go into the store to return a cleaning product I have nor never have received or owned. I don't know what the online rep is talking about, but that same rep also said I would have to physically go into the store to get a refund. If that is not true, then fine. I do, however, know that I asked for a refund the same day that the couch was delivered within minutes of the delivery people not setting up the furniture. That representative also said that I would get a refund with a few days. I haven't seen that refund either. I will accept this resolution when I actually see a real refund on my credit card statement. The representative is correct about me stating that I do not want the table anymore. I bought a coffee table elsewhere after mine was not ordered nor delivered.
On 01/27/2017, Ms. T[redacted] purchased the Delano Platinum bed. The merchandise is scheduled to be delivered to Ms. T[redacted]’s residence on 02/10/17.After reviewing Ms. T[redacted]’s complaint I have confirmed with the store that Ms. T[redacted] has received her compensation on 02/06/217 and has a new delivery...
date set for Friday for a new bed. I apologize for any inconvenience Ms. T[redacted] may have experienced. If Ms. T[redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 07/20/2014, Ms. [redacted] purchased the Colton Black sofa. Ms. [redacted] picked up the merchandise on 08/02/2014. In the interest of customer service, Ms. [redacted] has been refunded the warranty amount back to the original form of payment. I apologize for any inconvenience Ms. [redacted]...
may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 11/26/2017, Ms. [redacted] purchased the Evita wine credenza. The furniture was delivered to Ms. [redacted]’s residence on 12/15/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. The Service Technician made the necessary repairs to Ms....
[redacted]’s credenza on 1/15/2018. According to the Service Technician, the repair was completed.If Ms. [redacted] has any further questions or concerns, she can contact the local store’s General Manager at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.[redacted]@americansignature.com
On 02/16/2013 Ms. [redacted] purchased the Maverick Brown 3-Piece sofa, loveseat and rocker recliner. The merchandise was delivered to Ms. [redacted]’s residence on 02/21/2013. On 11/16/2015, Ms [redacted] notified Store Personnel regarding her Manufacturer Warranty. Ms. Edwards was advised that her merchandise...
did carry a 1 year manufacturer warranty that expired on 02/21/2014. In the interest of Customer Service, the General Manager has offered to send a service technician to Ms. [redacted]’s residence on 11/23/2015 to inspect the merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted]
On 06/21/2017, [redacted] purchased the Hanover youth full bookcase bed with storage and the Hanover desk. The merchandise was delivered to [redacted]’s residence on 6/28/2017.After reviewing [redacted]’s complaint I would like to inform him that the item purchased is a full size bed. If the item...
didn’t meet [redacted]’s standards, Value City Furniture has a 7 day worry-free return policy. [redacted] didn’t contact Value City Furniture until 7/25/2017, requesting the sizing information for the bed. At this time [redacted] would have to contact the store Manager at the [redacted] location to request a reselect. I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I have spoken to the store Manager about expediting these parts for [redacted]. Unfortunately, because these items are coming from our vendor located overseas, we do not have the ability to expedite. The additional warranty that [redacted] has purchased is not in use now, as we are still within the one-year manufacturer’s warranty. Attached [redacted] will find a copy of the Terms and Conditions of her one-year warranty which states that we will attempt a repair before authorizing a replacement. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 06/29/2014, Ms. [redacted] purchased the 4-piece Big Softie sectional, the La Mesa firm mattress and the Plantation cove bed, dresser/mirror, nightstand and vertical mirror. This merchandise was delivered to Ms. [redacted]s’ residence on 07/18/2014.I apologize for the continued delays with getting the...
feet to complete the nightstand on Ms. [redacted] order. I have confirmed with the Assistant Manager that Ms. [redacted] is scheduled for exchange of the recliner as well as the installation of the feet on 06/19/2015.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/22/2016, Mr. [redacted] purchased the Princeton 2-piece sectional and the Princeton reclining chaise on our Value City Furniture website. The merchandise was delivered to Mr. [redacted]’s residence on 02/26/2016. On 02/26/2016 Mr. [redacted] advised Store Personnel that the decorative button on the...
merchandise was cracked and also the mechanism plate was damaged. On 02/29/2016 Mr. [redacted] advised that they would like to return the merchandise for a full refund. The merchandise was picked up on 03/03/2016. Mr. [redacted] contacted online Customer Care to request the refund to be processed on 03/09/2016. Mr. [redacted] was advised the request for a refund would be submitted. Mr. [redacted] also was advised it takes 3-5 business days to receive the refund back to the Visa card used at the time of purchase. According to our contract with Visa, we must process refunds to the original form of payment used to make the purchase. In compliance with our contract, Mr. [redacted]’s refund was issued to his original form of payment on 03/17/2016. If Mr. [redacted] has not received the full refund in the amount of $1927.48 he will need to contact his financial institution. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 3/20/2016, Ms. [redacted] purchased the 5-piece queen Angelina bedroom set. This merchandise was delivered to Ms. [redacted]’s residence on 4/21/2016 with the exception of the dresser which was delivered on 4/21/2016. At Value City we take pride in our customer’s satisfaction....
Unfortunately, we did not meet your—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.While we cannot alter what has transpired, we have taken steps to ensure that similar incidents will not occur in the future.We deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very best.I have been advised that we have offered Ms. [redacted] a $250 Gift Card to use towards her next purchase. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/11/2015, Ms. [redacted] purchased the Quincy rocker recliner. Ms. [redacted] picked up the merchandise on 06/12/2015. On 07/1/2015 Ms. [redacted] contacted Store Personnel to advise that the seat had ripped. At that time Ms. [redacted] was advised due to her picking up the merchandise, Ms. [redacted] would need to...
bring the merchandise into the store for service to take a look at the damage. On 09/27/2015 Ms. [redacted] delivered the Quincy rocker recliner to the store location for service. According to Ms. [redacted]’s warranty, products that are stained, soiled, or infested with vermin, even if defective, will not be covered. For health and safety reasons, we may not be able to inspect these products to assess whether covered by the warranty, in which case, our company reserves the right to deny warranty coverage. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted]
On 10/02/2008, Mr. [redacted] purchased the Roy Touch classic firm queen mattress/boxspring and the 7-piece Valencia Dark queen bedroom set. Mr. [redacted] also purchased the 5-piece Stuart Manor queen bedroom set, the Sterling queen bed and Royal Serenity queen mattress/boxspring. This...
merchandise was delivered to Mr. [redacted]’s residence on 10/11/2008.On 07/16/2015, a Service Technician visited Mr. [redacted]’s residence to inspect the Roy Touch queen mattress for possible defects. The General Manager determined from this service call that the mattress was heavily stained and soiled. As a result; the mattress has started to break down.According to the section “What’s Not Covered”; fabric stains, soiling or burns will not be covered under the 15 year warranty. We reserve the right to refuse service and invalidate this Limited Warranty when, upon inspection, the product (mattress or box spring) is found to be in unsanitary condition, or when product failure is due to causes other than defective material and/or workmanship. I have provided a copy of Mr. [redacted]’s Manufacturer Warranty for further review. In the interest of Customer Service, the General Manager has offered a 20% discount on a future mattress purchase. Mr. [redacted] may visit his local Store to take advantage of this offer.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Jenna C[redacted]Phone: ###-###-#### Ext: [redacted]Fax: ###-###-####[redacted]
I am at a lost of words in regards, to being a customer with Value City Furniture furthermore, with the St. Peter's location. Ms. H[redacted] the representative that is handling my Revdex.com complaint is unprofessional and her actions seems if she could care less that I am a loyal customer or not with Value City Furniture. Ms. H[redacted] informed me something different via telephone on November 4th in regards, to the $100 credit and the delivery of the correct chairs. On November 8, I placed a follow up call to Ms. H[redacted] for verification of the credit. I was told per another associate that, "I would receive". The telephone call was disconnected or lost signal. I did not receive a follow up from anyone. I [redacted] later placed another follow up call later and received additional info per another associate about the details of the order and credit. Ms. H[redacted] did not return any of my calls. I placed a follow up call to St. Peter's location and spoke with Paula (unpleasant). I was informed per Paula that Ms. H[redacted] did not set up a delivery date as agreed on Nov 4th. I [redacted] had to schedule the delivery date. I would like to return the merchandise because I am truly disappointed in the services I received. However, I am willing to discuss further credits and part ways.
This does not resolve the issue that the bed has been broken for months now and the store has agreed to refund the entire bed portion but has not in FULL. I also have been very willing to work with you and your team to only get promises to fix the issue to no avail. I Have left them a few VM's, used your "chat" option on your site to no avail, I have called corporate to no avail. I can't schedule an appointment through Revdex.com and neither have you held up your end of the refund and promise to fix the unit. Please call me ###-###-####
The business has not provided an honest or complete response to my complaint. This refund was not received by my bank for three business days following the initial transaction. Using the word "processed" to describe holding my money without my consent does not remedy the fact that this was done.I have repeatedly asked representatives of the business for a personal contact from a manager to clearly and completely explain what "processed" means. The refund was NOT submitted to my bank on the same day as the payment was taken, nor was I advised that there would be a multi-day delay in refunding my money when the option to place the price hold was given to me by the store associate.The exact same vague response presented to me by associates who hung up on me, refused to provide their employee IDs, and refused to escalate my concerns to a supervisor is not a satisfactory answer.
I have still not been able to make contact with anyone regarding getting my SUV fixed. I was given a direct number for a gentlemen who works for [redacted] Insurance. However, whenever I try to contact him he tells me to call back the next day because he is out of the office. When I call him the following day he does not answer nor does he return my call. I did try to contact the number provided by the company on the response to my complaint. but when I call it just rings and rings and never goes to a voicemail box and no ones answers. I do not consider this issue resolved until my SUV has been fixed.
On 04/18/2015, Mr. [redacted] purchased the Plantation Cove queen storage bed with Bunkie board and the nightstand and triple dresser. This merchandise was delivered to Mr. [redacted]’s residence on 04/25/2015.I apologize for the many issues Mr. [redacted] has experienced and for any frustration they may...
have caused. After speaking with the General Manager, we are exchanging the rails as well as the storage drawers to make his bed functional. The soonest we are able to deliver the new merchandise is 08/20/2015 and it is currently scheduled. In the event Mr. [redacted] is able to accept delivery that date, I kindly ask that he speak with the Store in Bear, DE.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 3/10/2014 Ms. [redacted] purchased the Ciera Brown 3-piece sectional. It was delivered to her home on 4/02/14. I have spoken with the store Manager who states that the warranty that Ms. [redacted] purchased on her furniture does not cover cracking and peeling. However, Value City recognizes that this is...
an issue for our customers and we can offer Ms. [redacted] the prorated amount of $479.98 plus her warranty of $149.99 for a total amount of $629.97 in an in-store credit. Ms. [redacted] can utilize this credit within 30 days by going into her local Value City and referencing the invoice number 93-393417 as everything is notated there. Should Ms. [redacted] need an extension on this credit, she can contact the store Manager at ###-###-####. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store Manager at ###-###-####. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 10/15/2013, Ms. [redacted] purchased the 3-piece Madrid Black living room set. The merchandise was delivered to Ms. [redacted]’s residence on 10/26/2013.Upon reviewing Ms. [redacted]’s complaint, I have been informed that Ms. [redacted] has been offered an in-store credit and a discounted delivery fee...
t[redacted]s new merchandise. The issue Ms. [redacted] is experiencing is normally considered normal wear and tear. Although cracking and peeling is not covered under any warranty that Value City offers, the company has agreed to provide an in-store credit to customers who are experiencing the issue. The credit is based on how long the merchandise has been in the customers residence. Based on the information on Ms. [redacted]’s invoice I am showing that she was offered the appropriate amount back as in an-store credit considering the amount of time Ms. [redacted]’s has had the merchandise in her residence. I apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]
On 6/8/17 [redacted] purchased the 5-piece Destin Sangria outdoor patio set. The order has since been cancelled and a refund is being processed for Ms. [redacted]. While we strive for accuracy in the pricing displayed on this website we provide, errors can occur. In cases where such errors do...
occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I don't see the refund on my Value City Furniture card. Maybe it will show up in a couple of days, but this was last week and I still don't see the refund. I was also told by an online representative that I would not be able to get a refund from the policy because I had to physically go into the store to return a cleaning product I have nor never have received or owned. I don't know what the online rep is talking about, but that same rep also said I would have to physically go into the store to get a refund. If that is not true, then fine. I do, however, know that I asked for a refund the same day that the couch was delivered within minutes of the delivery people not setting up the furniture. That representative also said that I would get a refund with a few days. I haven't seen that refund either. I will accept this resolution when I actually see a real refund on my credit card statement. The representative is correct about me stating that I do not want the table anymore. I bought a coffee table elsewhere after mine was not ordered nor delivered.
On 01/27/2017, Ms. T[redacted] purchased the Delano Platinum bed. The merchandise is scheduled to be delivered to Ms. T[redacted]’s residence on 02/10/17.After reviewing Ms. T[redacted]’s complaint I have confirmed with the store that Ms. T[redacted] has received her compensation on 02/06/217 and has a new delivery...
date set for Friday for a new bed. I apologize for any inconvenience Ms. T[redacted] may have experienced. If Ms. T[redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 07/20/2014, Ms. [redacted] purchased the Colton Black sofa. Ms. [redacted] picked up the merchandise on 08/02/2014. In the interest of customer service, Ms. [redacted] has been refunded the warranty amount back to the original form of payment. I apologize for any inconvenience Ms. [redacted]...
may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 11/26/2017, Ms. [redacted] purchased the Evita wine credenza. The furniture was delivered to Ms. [redacted]’s residence on 12/15/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. The Service Technician made the necessary repairs to Ms....
[redacted]’s credenza on 1/15/2018. According to the Service Technician, the repair was completed.If Ms. [redacted] has any further questions or concerns, she can contact the local store’s General Manager at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.[redacted]@americansignature.com
On 02/16/2013 Ms. [redacted] purchased the Maverick Brown 3-Piece sofa, loveseat and rocker recliner. The merchandise was delivered to Ms. [redacted]’s residence on 02/21/2013. On 11/16/2015, Ms [redacted] notified Store Personnel regarding her Manufacturer Warranty. Ms. Edwards was advised that her merchandise...
did carry a 1 year manufacturer warranty that expired on 02/21/2014. In the interest of Customer Service, the General Manager has offered to send a service technician to Ms. [redacted]’s residence on 11/23/2015 to inspect the merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted]
On 06/21/2017, [redacted] purchased the Hanover youth full bookcase bed with storage and the Hanover desk. The merchandise was delivered to [redacted]’s residence on 6/28/2017.After reviewing [redacted]’s complaint I would like to inform him that the item purchased is a full size bed. If the item...
didn’t meet [redacted]’s standards, Value City Furniture has a 7 day worry-free return policy. [redacted] didn’t contact Value City Furniture until 7/25/2017, requesting the sizing information for the bed. At this time [redacted] would have to contact the store Manager at the [redacted] location to request a reselect. I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I have spoken to the store Manager about expediting these parts for [redacted]. Unfortunately, because these items are coming from our vendor located overseas, we do not have the ability to expedite. The additional warranty that [redacted] has purchased is not in use now, as we are still within the one-year manufacturer’s warranty. Attached [redacted] will find a copy of the Terms and Conditions of her one-year warranty which states that we will attempt a repair before authorizing a replacement. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 06/29/2014, Ms. [redacted] purchased the 4-piece Big Softie sectional, the La Mesa firm mattress and the Plantation cove bed, dresser/mirror, nightstand and vertical mirror. This merchandise was delivered to Ms. [redacted]s’ residence on 07/18/2014.I apologize for the continued delays with getting the...
feet to complete the nightstand on Ms. [redacted] order. I have confirmed with the Assistant Manager that Ms. [redacted] is scheduled for exchange of the recliner as well as the installation of the feet on 06/19/2015.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/22/2016, Mr. [redacted] purchased the Princeton 2-piece sectional and the Princeton reclining chaise on our Value City Furniture website. The merchandise was delivered to Mr. [redacted]’s residence on 02/26/2016. On 02/26/2016 Mr. [redacted] advised Store Personnel that the decorative button on the...
merchandise was cracked and also the mechanism plate was damaged. On 02/29/2016 Mr. [redacted] advised that they would like to return the merchandise for a full refund. The merchandise was picked up on 03/03/2016. Mr. [redacted] contacted online Customer Care to request the refund to be processed on 03/09/2016. Mr. [redacted] was advised the request for a refund would be submitted. Mr. [redacted] also was advised it takes 3-5 business days to receive the refund back to the Visa card used at the time of purchase. According to our contract with Visa, we must process refunds to the original form of payment used to make the purchase. In compliance with our contract, Mr. [redacted]’s refund was issued to his original form of payment on 03/17/2016. If Mr. [redacted] has not received the full refund in the amount of $1927.48 he will need to contact his financial institution. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 3/20/2016, Ms. [redacted] purchased the 5-piece queen Angelina bedroom set. This merchandise was delivered to Ms. [redacted]’s residence on 4/21/2016 with the exception of the dresser which was delivered on 4/21/2016. At Value City we take pride in our customer’s satisfaction....
Unfortunately, we did not meet your—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.While we cannot alter what has transpired, we have taken steps to ensure that similar incidents will not occur in the future.We deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very best.I have been advised that we have offered Ms. [redacted] a $250 Gift Card to use towards her next purchase. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/11/2015, Ms. [redacted] purchased the Quincy rocker recliner. Ms. [redacted] picked up the merchandise on 06/12/2015. On 07/1/2015 Ms. [redacted] contacted Store Personnel to advise that the seat had ripped. At that time Ms. [redacted] was advised due to her picking up the merchandise, Ms. [redacted] would need to...
bring the merchandise into the store for service to take a look at the damage. On 09/27/2015 Ms. [redacted] delivered the Quincy rocker recliner to the store location for service. According to Ms. [redacted]’s warranty, products that are stained, soiled, or infested with vermin, even if defective, will not be covered. For health and safety reasons, we may not be able to inspect these products to assess whether covered by the warranty, in which case, our company reserves the right to deny warranty coverage. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted]
On 10/02/2008, Mr. [redacted] purchased the Roy Touch classic firm queen mattress/boxspring and the 7-piece Valencia Dark queen bedroom set. Mr. [redacted] also purchased the 5-piece Stuart Manor queen bedroom set, the Sterling queen bed and Royal Serenity queen mattress/boxspring. This...
merchandise was delivered to Mr. [redacted]’s residence on 10/11/2008.On 07/16/2015, a Service Technician visited Mr. [redacted]’s residence to inspect the Roy Touch queen mattress for possible defects. The General Manager determined from this service call that the mattress was heavily stained and soiled. As a result; the mattress has started to break down.According to the section “What’s Not Covered”; fabric stains, soiling or burns will not be covered under the 15 year warranty. We reserve the right to refuse service and invalidate this Limited Warranty when, upon inspection, the product (mattress or box spring) is found to be in unsanitary condition, or when product failure is due to causes other than defective material and/or workmanship. I have provided a copy of Mr. [redacted]’s Manufacturer Warranty for further review. In the interest of Customer Service, the General Manager has offered a 20% discount on a future mattress purchase. Mr. [redacted] may visit his local Store to take advantage of this offer.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Jenna C[redacted]Phone: ###-###-#### Ext: [redacted]Fax: ###-###-####[redacted]
I am at a lost of words in regards, to being a customer with Value City Furniture furthermore, with the St. Peter's location. Ms. H[redacted] the representative that is handling my Revdex.com complaint is unprofessional and her actions seems if she could care less that I am a loyal customer or not with Value City Furniture. Ms. H[redacted] informed me something different via telephone on November 4th in regards, to the $100 credit and the delivery of the correct chairs. On November 8, I placed a follow up call to Ms. H[redacted] for verification of the credit. I was told per another associate that, "I would receive". The telephone call was disconnected or lost signal. I did not receive a follow up from anyone. I [redacted] later placed another follow up call later and received additional info per another associate about the details of the order and credit. Ms. H[redacted] did not return any of my calls. I placed a follow up call to St. Peter's location and spoke with Paula (unpleasant). I was informed per Paula that Ms. H[redacted] did not set up a delivery date as agreed on Nov 4th. I [redacted] had to schedule the delivery date. I would like to return the merchandise because I am truly disappointed in the services I received. However, I am willing to discuss further credits and part ways.