On 03/23/2013, Mrs. [redacted] purchased the Avenger Godiva Power Sofa and Loveseat. The merchandise was delivered to Mrs. [redacted]’s residence on 03/27/2013.I have received Mrs. [redacted]’s photos of her cracking and peeling merchandise. Due to her warranty not covering Mrs. [redacted]’s issue American...
Signature can offer Mrs. [redacted] an in-store credit of $1,639.97. That is 60% of Mrs. [redacted] purchase and the warranty. Cracking and peeling is considered normal wear and tear and is not covered under any warranty that American Signature offers. If Mrs. [redacted] chooses to accept the credit she may go back to the Brandon location and use the credit towards new merchandise. The credit is valid for 90 days.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 12/07/2016 Mr. [redacted] purchased the Canal St. Queen mattress set, queen sized center support tails, and the Queen Mosaic Panel bed. The items were delivered on 12/31/2016. I have called the store Manager who stated that Mr. [redacted] is currently scheduled for an exchange of his mattress on...
5/26/17. When Mr. [redacted] brings back his old mattress, we will provide him with the new. Attached Mr. [redacted] will find a copy of his warranty information for the replacement mattress, including exclusions that will void his warranty. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted]
On 01/07/2017, Ms. [redacted] purchased the Applause Queen mattress set, and a Queen-sized mattress protector. On 2/15/17 Ms. [redacted] reselected to the Chrystal Ridge Queen mattress set. The items were delivered to Ms. [redacted]’s residence on 1/13/17 with the reselected mattress being delivered on...
3/4/17. Value City recognizes that the damage done to Ms. [redacted] is an incredible inconvenience, and we apologize for the experience that she has had thus far. We have been in contact with Traveler’s, the insurance company that will compensate the customer regarding the damage that was done. Ms. [redacted] will be contacted by Traveler’s within 24-48 business hours to move forward with the claim process. The claim number for Ms. [redacted] is [redacted]. I apologize for any inconvenience this may have caused Ms.[redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely,
On 02/10/2016, Ms. [redacted] purchased three Aventura corner wedge and 2 Aventura armless chairs. Ms. [redacted] picked up the merchandise on 02/05/2016. Ms. [redacted] notified Store Personnel regarding 1 of the Aventura corner wedge seat was sinking. The General Manager agreed to exchange the...
Aventura corner wedge and deliver to Ms. [redacted]’s residence at no charge. On 02/12/2016, Ms. [redacted] refused delivery of the Aventura corner wedge exchange due to the same problem. The General Manager gave Ms. [redacted] $50.00 off for the inconvenience. The refund was completed on 02/12/2016. The General Manager scheduled another exchange of the Aventura corner wedge on 02/20/2016. The delivery team was running late on 02/20/2016, as Ms. [redacted] advised she was unable to wait for the delivery of the exchange merchandise and asked to be rescheduled. On 02/21/2016 Ms. [redacted] advised Store Personnel that she would like if we would pick up the merchandise and refund her money. Store Personnel scheduled her for pick up on 02/22/2016 at 4:00 pm. Mr. [redacted] went into the store on 02/22/2016 around 2:00 pm to stating he really like the furniture and wanted to keep it. Mr. [redacted] inspected the Aventura Corner wedge that was due for exchange and noticed a rub mark on the merchandise. Mr. [redacted] was advised by the General Manager that they would have a service technician come out to take a look at the Aventura corner wedge Mr. [redacted] has at his residence. In the interest of Customer Service the General Manager has offered Mr. [redacted] full credit to select new merchandise and free delivery once Mr. [redacted] select new merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the chairs for an in-store credit. Ms. [redacted] will need to go to the store to choose...
replacement merchandise and arrange the exchange within 30 days. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference as well as for any extended warranties.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 09/04/2014 Mr. [redacted] purchased the Vantage power massage lift chair. Mr. [redacted] picked up the merchandise on 09/10/2014. On 11/29/2014 Mr. [redacted] notified Store Personnel regarding a dent in his cushion. Mr. [redacted] was advised that we would send a service technician out to his residence to view...
the damage. The service call was completed on 12/09/2015. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager has agreed to replace Mr. [redacted]’s Vantage power massage lift chair. Mr. [redacted] will need to contact the General Manager at 412-653-7450 to set up the exchange. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted] we deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very best. I have located the correct invoice, and I have reached out to one of our store managers, Cathy at the Value City furniture store in Northlake IL, and was informed that as a courtesy we are willing to go over and beyond and offer you one last and final offer of 40% back which amounts up to $400.00, as an in-store credit only. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns he may contact me direct.
On 11/23/2017, Ms. [redacted] made her purchase with Value City Furniture. Due to manufacturing issues, the sectional was placed on back order, thus preventing us from delivering the furniture to Ms. [redacted] in a timely manner.We understand Ms. [redacted]’s concerns and apologize for the experience that...
she has had with our company. Since the filing of this complaint, the order has been cancelled and Ms. [redacted]’s Master Card and Value City Plus card have been refunded. Please allow 3-5 business days for the refund to fully process to the accounts.If Ms. [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 02/27/2016, Ms. [redacted] purchased the Jaden queen bed and the [redacted]. firm queen mattress set. The merchandise was delivered to Ms. [redacted]’s residence on 03/09/2016.Upon reciving Ms. [redacted]’s complaint I have worked with the store manager who has agreed to provide Ms. [redacted] with a full reselect for...
the price of the mattress set. Ms. [redacted] would be responsible for the delivery of the new mattress but at the time of delivery Value City Furniture will pick up the defective mattress. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I was till within my warranty period and I will find documents if I can and I do'nt apprciate any of buisness being enclosed regarding furniture., and I was till within at least a week or two before my warranty. Its hurtful and digusting and I will not ever come their again. and I have already contacted local news stations about the situation. and posted it on their websites as well. You dont tell a customer one thing and do something elase and I was never offered another warranty if I was outside of that one .LIARS
On 11/18/2014, Ms. [redacted] purchased the Galveston dual reclining sofa. This merchandise was delivered to Ms. [redacted]’s residence on 11/21/2014. Ms. [redacted] also purchased the 5-year Pure Promise warranty.On 12/27/2014, Ms. [redacted] contacted Store Personnel advising that the reclining...
mechanism had stopped working. A Service Technician visited Ms. [redacted]’s residence on 1/21/2015 and advised that the mechanism had twisted due to improper use. At this time, the Service Technician advised how to prevent the damage from happening in the future and replaced both mechanisms.On 07/27/2015, Ms. [redacted] contacted Store Personnel again advising that the reclining mechanism had stopped working. Unfortunately, the same issue has occurred and this type of wear is not a manufacturer defect and will not be covered under the Pure Promise or Manufacturer warranty. I have attached this warranty for further review. I apologize that we will be unable to service Ms. [redacted]’s mechanism as it is not covered under warranty and not considered a manufacturer defect. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. .
On 7/05/2013, Mr. [redacted] purchased the Maverick Brown three piece living room set, consisting of a reclining sofa, reclining love seat, and rocker recliner. The furniture was delivered to Mr. [redacted]’s residence on 7/19/2013.Mr. [redacted] has been instructed to email pictures of the damages to our...
store location so that we can work to resolve the issue. The store location has been contacted to reach out to Mr. [redacted] as soon as possible to discuss the next steps in the process.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I do not want to purchase more faulty, low quality furniture. If the compaby wants to offer me a credit to my credit card that I have with them, I will accept, but I do not want a store credit. The investment we previously made resulted in undesirable furniture from poorly manufactured product and I do not wish to reslve this matter by having MORE furniture from this company.
Hi, I am unsure why this was closed when I sent a reply and nothing was fixed. Please help.
[redacted]Re: Revdex.com Complaint ID # [redacted]- Value City FurnitureDear Hannah [redacted] ,We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” Please know Revdex.com is always available to discuss your case and review additional information. Sincerely, [redacted]| Operations [email protected]
I have tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 2/20/2012, Mr./ Mrs. [redacted] purchased a Monterey Beige 2 piece sectional and the Arts and Crafts cocktail and end table. The merchandise was picked up by Mr./ Mrs. [redacted] on 2/25/2012. On 11/29/2015, Mr./ Mrs. [redacted] contacted Store Personnel regarding the cracking and peeling of the...
Monterey Beige 2 piece sectional. Unfortunately, due to the nature of bonded leather, one of the common characteristics includes cracking and peeling. As a result, it cannot be categorized as a manufacturer’s defect and is not covered by any warranty that we offer. Mr./ Mrs. [redacted] has spoken with the General Manager of the store as well as the Corporate Office and we will be unable to offer a refund as requested. We apologize for any frustrations or inconvenience this may cause.
On 12/09/16, Ms. [redacted] purchased the Brisco Black 3 piece living room set, and the 72’ Fireplace with insert. The merchandise was delivered to Ms. [redacted]’s residence on 12/15/2016.After receiving Ms. [redacted]’s complaint I have spoken with the store Manager who has informed me that Ms....
[redacted]’s delivery for 02/17/17 is all new pieces that are still in the box. I was also informed that several messages have been left for Ms. [redacted] to confirm delivery of the new set.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 03/26/2016, Ms. [redacted] purchased the Bally Black 7-piece queen bedroom set. Ms. [redacted] received delivery at her residence of the Bally Black footboard, rails, chest and nightstand on 04/07/2016 and the queen headboard and an exchange of the Bally Black chest on 04/19/2016. On 04/14/2016, Ms....
[redacted] was advised per Store Personnel that we will provide Ms. [redacted] with a $100 gift card. Ms. [redacted] is setup for delivery on 04/28/2016 to receive the Bally Black dresser and mirror. After receiving Ms. Gammiere’s Revdex.com complaint the General Manager has agreed to take $100 off of the order for the inconvenience in addition to the $100 giftcard. Ms. [redacted] was approved through [redacted] Finance and will need to go into the store to rewrite her [redacted] Finance contract to make sure the $100 is deducted from the amount owed to the creditor. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 03/23/2013, Mrs. [redacted] purchased the Avenger Godiva Power Sofa and Loveseat. The merchandise was delivered to Mrs. [redacted]’s residence on 03/27/2013.I have received Mrs. [redacted]’s photos of her cracking and peeling merchandise. Due to her warranty not covering Mrs. [redacted]’s issue American...
Signature can offer Mrs. [redacted] an in-store credit of $1,639.97. That is 60% of Mrs. [redacted] purchase and the warranty. Cracking and peeling is considered normal wear and tear and is not covered under any warranty that American Signature offers. If Mrs. [redacted] chooses to accept the credit she may go back to the Brandon location and use the credit towards new merchandise. The credit is valid for 90 days.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 12/07/2016 Mr. [redacted] purchased the Canal St. Queen mattress set, queen sized center support tails, and the Queen Mosaic Panel bed. The items were delivered on 12/31/2016. I have called the store Manager who stated that Mr. [redacted] is currently scheduled for an exchange of his mattress on...
5/26/17. When Mr. [redacted] brings back his old mattress, we will provide him with the new. Attached Mr. [redacted] will find a copy of his warranty information for the replacement mattress, including exclusions that will void his warranty. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted]
On 01/07/2017, Ms. [redacted] purchased the Applause Queen mattress set, and a Queen-sized mattress protector. On 2/15/17 Ms. [redacted] reselected to the Chrystal Ridge Queen mattress set. The items were delivered to Ms. [redacted]’s residence on 1/13/17 with the reselected mattress being delivered on...
3/4/17. Value City recognizes that the damage done to Ms. [redacted] is an incredible inconvenience, and we apologize for the experience that she has had thus far. We have been in contact with Traveler’s, the insurance company that will compensate the customer regarding the damage that was done. Ms. [redacted] will be contacted by Traveler’s within 24-48 business hours to move forward with the claim process. The claim number for Ms. [redacted] is [redacted]. I apologize for any inconvenience this may have caused Ms.[redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely,
I am rejecting this response because:
Regards,
[redacted]
On 02/10/2016, Ms. [redacted] purchased three Aventura corner wedge and 2 Aventura armless chairs. Ms. [redacted] picked up the merchandise on 02/05/2016. Ms. [redacted] notified Store Personnel regarding 1 of the Aventura corner wedge seat was sinking. The General Manager agreed to exchange the...
Aventura corner wedge and deliver to Ms. [redacted]’s residence at no charge. On 02/12/2016, Ms. [redacted] refused delivery of the Aventura corner wedge exchange due to the same problem. The General Manager gave Ms. [redacted] $50.00 off for the inconvenience. The refund was completed on 02/12/2016. The General Manager scheduled another exchange of the Aventura corner wedge on 02/20/2016. The delivery team was running late on 02/20/2016, as Ms. [redacted] advised she was unable to wait for the delivery of the exchange merchandise and asked to be rescheduled. On 02/21/2016 Ms. [redacted] advised Store Personnel that she would like if we would pick up the merchandise and refund her money. Store Personnel scheduled her for pick up on 02/22/2016 at 4:00 pm. Mr. [redacted] went into the store on 02/22/2016 around 2:00 pm to stating he really like the furniture and wanted to keep it. Mr. [redacted] inspected the Aventura Corner wedge that was due for exchange and noticed a rub mark on the merchandise. Mr. [redacted] was advised by the General Manager that they would have a service technician come out to take a look at the Aventura corner wedge Mr. [redacted] has at his residence. In the interest of Customer Service the General Manager has offered Mr. [redacted] full credit to select new merchandise and free delivery once Mr. [redacted] select new merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the chairs for an in-store credit. Ms. [redacted] will need to go to the store to choose...
replacement merchandise and arrange the exchange within 30 days. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference as well as for any extended warranties.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 09/04/2014 Mr. [redacted] purchased the Vantage power massage lift chair. Mr. [redacted] picked up the merchandise on 09/10/2014. On 11/29/2014 Mr. [redacted] notified Store Personnel regarding a dent in his cushion. Mr. [redacted] was advised that we would send a service technician out to his residence to view...
the damage. The service call was completed on 12/09/2015. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager has agreed to replace Mr. [redacted]’s Vantage power massage lift chair. Mr. [redacted] will need to contact the General Manager at 412-653-7450 to set up the exchange. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted] we deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very best. I have located the correct invoice, and I have reached out to one of our store managers, Cathy at the Value City furniture store in Northlake IL, and was informed that as a courtesy we are willing to go over and beyond and offer you one last and final offer of 40% back which amounts up to $400.00, as an in-store credit only. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns he may contact me direct.
On 11/23/2017, Ms. [redacted] made her purchase with Value City Furniture. Due to manufacturing issues, the sectional was placed on back order, thus preventing us from delivering the furniture to Ms. [redacted] in a timely manner.We understand Ms. [redacted]’s concerns and apologize for the experience that...
she has had with our company. Since the filing of this complaint, the order has been cancelled and Ms. [redacted]’s Master Card and Value City Plus card have been refunded. Please allow 3-5 business days for the refund to fully process to the accounts.If Ms. [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 02/27/2016, Ms. [redacted] purchased the Jaden queen bed and the [redacted]. firm queen mattress set. The merchandise was delivered to Ms. [redacted]’s residence on 03/09/2016.Upon reciving Ms. [redacted]’s complaint I have worked with the store manager who has agreed to provide Ms. [redacted] with a full reselect for...
the price of the mattress set. Ms. [redacted] would be responsible for the delivery of the new mattress but at the time of delivery Value City Furniture will pick up the defective mattress. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I was till within my warranty period and I will find documents if I can and I do'nt apprciate any of buisness being enclosed regarding furniture., and I was till within at least a week or two before my warranty. Its hurtful and digusting and I will not ever come their again. and I have already contacted local news stations about the situation. and posted it on their websites as well. You dont tell a customer one thing and do something elase and I was never offered another warranty if I was outside of that one .LIARS
On 11/18/2014, Ms. [redacted] purchased the Galveston dual reclining sofa. This merchandise was delivered to Ms. [redacted]’s residence on 11/21/2014. Ms. [redacted] also purchased the 5-year Pure Promise warranty.On 12/27/2014, Ms. [redacted] contacted Store Personnel advising that the reclining...
mechanism had stopped working. A Service Technician visited Ms. [redacted]’s residence on 1/21/2015 and advised that the mechanism had twisted due to improper use. At this time, the Service Technician advised how to prevent the damage from happening in the future and replaced both mechanisms.On 07/27/2015, Ms. [redacted] contacted Store Personnel again advising that the reclining mechanism had stopped working. Unfortunately, the same issue has occurred and this type of wear is not a manufacturer defect and will not be covered under the Pure Promise or Manufacturer warranty. I have attached this warranty for further review. I apologize that we will be unable to service Ms. [redacted]’s mechanism as it is not covered under warranty and not considered a manufacturer defect. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. .
On 7/05/2013, Mr. [redacted] purchased the Maverick Brown three piece living room set, consisting of a reclining sofa, reclining love seat, and rocker recliner. The furniture was delivered to Mr. [redacted]’s residence on 7/19/2013.Mr. [redacted] has been instructed to email pictures of the damages to our...
store location so that we can work to resolve the issue. The store location has been contacted to reach out to Mr. [redacted] as soon as possible to discuss the next steps in the process.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I do not want to purchase more faulty, low quality furniture. If the compaby wants to offer me a credit to my credit card that I have with them, I will accept, but I do not want a store credit. The investment we previously made resulted in undesirable furniture from poorly manufactured product and I do not wish to reslve this matter by having MORE furniture from this company.
Hi, I am unsure why this was closed when I sent a reply and nothing was fixed. Please help.
[redacted]Re: Revdex.com Complaint ID # [redacted]- Value City FurnitureDear Hannah [redacted] ,We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” Please know Revdex.com is always available to discuss your case and review additional information. Sincerely, [redacted]| Operations [email protected]
I have tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 2/20/2012, Mr./ Mrs. [redacted] purchased a Monterey Beige 2 piece sectional and the Arts and Crafts cocktail and end table. The merchandise was picked up by Mr./ Mrs. [redacted] on 2/25/2012. On 11/29/2015, Mr./ Mrs. [redacted] contacted Store Personnel regarding the cracking and peeling of the...
Monterey Beige 2 piece sectional. Unfortunately, due to the nature of bonded leather, one of the common characteristics includes cracking and peeling. As a result, it cannot be categorized as a manufacturer’s defect and is not covered by any warranty that we offer. Mr./ Mrs. [redacted] has spoken with the General Manager of the store as well as the Corporate Office and we will be unable to offer a refund as requested. We apologize for any frustrations or inconvenience this may cause.
On 12/09/16, Ms. [redacted] purchased the Brisco Black 3 piece living room set, and the 72’ Fireplace with insert. The merchandise was delivered to Ms. [redacted]’s residence on 12/15/2016.After receiving Ms. [redacted]’s complaint I have spoken with the store Manager who has informed me that Ms....
[redacted]’s delivery for 02/17/17 is all new pieces that are still in the box. I was also informed that several messages have been left for Ms. [redacted] to confirm delivery of the new set.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 03/26/2016, Ms. [redacted] purchased the Bally Black 7-piece queen bedroom set. Ms. [redacted] received delivery at her residence of the Bally Black footboard, rails, chest and nightstand on 04/07/2016 and the queen headboard and an exchange of the Bally Black chest on 04/19/2016. On 04/14/2016, Ms....
[redacted] was advised per Store Personnel that we will provide Ms. [redacted] with a $100 gift card. Ms. [redacted] is setup for delivery on 04/28/2016 to receive the Bally Black dresser and mirror. After receiving Ms. Gammiere’s Revdex.com complaint the General Manager has agreed to take $100 off of the order for the inconvenience in addition to the $100 giftcard. Ms. [redacted] was approved through [redacted] Finance and will need to go into the store to rewrite her [redacted] Finance contract to make sure the $100 is deducted from the amount owed to the creditor. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Hello there,Nothing has happened yet: some people came to my house to 'look at' my furniture on Feb. 11th.