On 07/27/16, Mrs. [redacted] purchased the 2 piece Chandler Gray Sectional, the 6 piece Toronto Pecan Bedroom set, and the Tribute Black Lift top Cocktail Table. The merchandise was delivered on 08/13/16.I have reviewed Mrs. [redacted]’s complaint and have made contact with the store Manager who has...
informed me that the part that Mrs. [redacted] needs can’t be ordered any longer. What we can offer Mrs. [redacted] is a full reselect to merchandise that we currently have in our inventory and deliver the new set free of charge. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 03/30/2015, Mr. [redacted] purchased the Diablo power reclining sofa and power recliner. Mr. [redacted] also purchased a Camryn sofa table. Mr. Frend’s merchandise was delivered on 04/08/15. We apologize for the inconvenience, and wish to thank Mr. [redacted] for taking the time to reach out to us with his...
concerns. Mr. [redacted] may call me direct with any questions or concerns in the future.
On 10/02/2008, Mr. [redacted] purchased the Roy Touch classic firm queen mattress/boxspring and the 7-piece Valencia Dark queen bedroom set. Mr. [redacted] also purchased the 5-piece Stuart Manor queen bedroom set, the Sterling queen bed and Royal Serenity queen mattress/boxspring. This...
merchandise was delivered to Mr. [redacted]’s residence on 10/11/2008.On 07/16/2015, a Service Technician visited Mr. [redacted]’s residence to inspect the Roy Touch queen mattress for possible defects. The General Manager determined from this service call that the mattress was heavily stained and soiled. As a result; the mattress has started to break down.According to the section “What’s Not Covered”; fabric stains, soiling or burns will not be covered under the 15 year warranty. We reserve the right to refuse service and invalidate this Limited Warranty when, upon inspection, the product (mattress or box spring) is found to be in unsanitary condition, or when product failure is due to causes other than defective material and/or workmanship. I have provided a copy of Mr. [redacted]’s Manufacturer Warranty for further review. In the interest of Customer Service, the General Manager has offered a 20% discount on a future mattress purchase. Mr. [redacted] may visit his local Store to take advantage of this offer.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Jenna C[redacted]Phone: ###-###-#### Ext: [redacted]Fax: ###-###-####[redacted]
On 11/26/2017, Ms. [redacted] purchased the Evita wine credenza. The furniture was delivered to Ms. [redacted]’s residence on 12/15/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. The Service Technician made the necessary repairs to Ms....
[redacted]’s credenza on 1/15/2018. According to the Service Technician, the repair was completed.If Ms. [redacted] has any further questions or concerns, she can contact the local store’s General Manager at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.[redacted]@americansignature.com
On 4/4/16 Mrs. [redacted] purchased the Aquarius Walnut power recliner, the Avery 86” sofa, and the Tracey accent chair. The power recliner and the sofa were delivered on 4/7/16 and the accent chair was delivered on 6/2/16 due to ordering complications.Upon reviewing Mrs. [redacted]’s information with the...
General Manager, a confirmation has been received that a refund check request in the amount of $150 has been submitted to our Corporate Office to be disbursed to AcceptanceNow to be applied to Mrs. [redacted]’s contract. Once the check is received by the General Manager, it is then processed by AcceptanceNow for the funds to reflect on the contract.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I want to Thank you for Helping Me with my Furniture Problem with Value City. The Problem has Been Solved thanks to you, I now have New FurnitureThanks Again.
they said they couldn't do anything more because they had already given us a certain percent off because of our issues. They haven't given us that amount off because of issues. We got a 10% discount when we bought the furniture just by negotiating with the manager. The amount they have refunded us is very minimal, considering all the days we have had to take off of work.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. One info that was missing is that how the refund will be made.
I have only been contacting the insurance via email, which I still have all of them. I have not spoken on the phone with the rep since the first day and how rude she was, so since then all communication has been in an email. The last email I had from her was on July 17th. I had to send over more pictures because there was a question. I was told that the adjuster had to write a supplement and I have not heard from them since then. I am not saying that they are NOT contacting me at all, I am saying that they never keep me updated with the process. I have to be the one to make the initial move to get an answer. It has been a week, I think that is ample time to supplement the estimate. I will be glad to let you know when I hear from them. I will not contact them and just see exactly how long this takes since the ball is in their court.
Here is a timeline of all my emails and theirs:
June 18th - Email from [redacted] stating that a insurance rep in area would be contacting me.
June 25th - [redacted] (insurance adjuster) came out to my home
July 2nd - I emailed [redacted] to ask for any updates on estimate from Barry
July 2nd - [redacted] emailed me stating that [redacted] was still working on figures
July 8th - I emailed [redacted] again to ask for status
July 8th - [redacted] emailed me stating that estimate was done but she could not send it to me
July 9th - received an estimate from [redacted]
July 9th - I emailed [redacted] with a couple of questions, she replied stating she would get me some clarification.
July 14th - I emailed [redacted] again for an update on the clarification.
July 16th - Finally a response from [redacted], saying she needed more proof, so I emailed her pictures.
July 17th - [redacted] replied and said thanks for the pictures.
Since then I have heard nothing.
On 03/23/2013, Mr. [redacted] purchased the Wyoming Godiva 5-piece home theater. The merchandise was delivered to Mr. [redacted]’s residence on 03/26/2013. On 01/17/2015 Mr. [redacted] contacted Store Personnel to advise he had problems with the Wyoming Godiva 5-piece theater. Mr. [redacted]...
expressed his concerns regarding the merchandise cracking and peeling. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager contacted Mr. [redacted]. In the interest of Customer Service the General Manager offered Mr. [redacted] full credit to select new merchandise or a new replacement of his current merchandise. Mr. Kreminski will need to contact the General Manager to discuss his options. The General Manager can be reached at ###-###-####. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 07/07/2011, Mr. [redacted] purchased the 3-piece Ciera White sectional. This merchandise was delivered to Mr. [redacted]’s residence on 7/13/2011. Mr. [redacted] also purchased the 7-year Leather Protection Warranty. Unfortunately, cracking and peeling is not covered on bonded leather sets...
and I apologize for any confusion that may have been caused by the terms of the warranty. In the interest of customer service, the General Manager has authorized a refund of the warranty Mr. [redacted] purchased in the amount of $150.84. We are also willing to offer Mr. [redacted] a prorated refund in the amount of $357.00. Mr. [redacted] will be able to keep his merchandise and it will not need to be returned for the refund to be issued. These refunds have already been requested in the form of refund checks that will be mailed to Mr. [redacted]’s address on 10/15/2015.I apologize that we will not be able to issue a full refund for the merchandise. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 10/1602016 Ms. [redacted] purchased the 5 piece Alcove Counter Height Dining room table. The merchandise was picked up on 10/23/2016.After reviewing Ms. [redacted]’s Revdex.com complaint Vale City Furniture will deliver the correct color stools to Ms. [redacted]’ s residence and honor the $100...
compensation back to Ms. [redacted]’s form of payment once the delivery has been completed successfully. I have reached out to Ms. [redacted] and left a voicemail asking her to return my call so we can set a proper date for her delivery.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/17/2016, Mrs. [redacted] purchased the Pulsar dual power love seat. The furniture was delivered to Mrs. [redacted]’s residence on 10/28/2016.We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our company. A Service Technician representing Uniters has...
completed the service by repairing the love seat to manufacturer’s standards and has closed Mrs. [redacted]’s claim. If Mrs. [redacted] has any further questions or concerns, she can contact Uniters at 1/###-###-####. She can also contact Value City Furniture’s Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I am rejecting this response because: As Adam C[redacted] knows already that I do not have a product number to provide. Terry W[redacted] floor professional has looked at the damage that has been done to my floor along with two other professional companies and all have stated that the floors could not be matched and that the floors would need to be replaced because of that. Marian has stated that someone has stated they can match and fix the floors I would like to know who that is so that they can do what they are stating match and fix my floors. Please provide that information Marian. Marian if you would like to contact me directly please feel free as for my contact information follows. [redacted] Phone # ###-###-#### or Email: [redacted] Dave W[redacted] was the last contact that I have had in regards to this matter a manager with Value City and his last statement to me was please hold tight and he will contact Adam C[redacted] to have him call the flooring company that supplied the estimate to have them start the process of trying to locate matching floors. I have been instructed by Dave Wiza that I will not need to locate the matching floors as that it is not my responsibility. As Dave said it is the responsibility of the company that has damaged my floor. I will being waiting for a response and a follow-up as promised. Best regards,[redacted]
I understand Mr. Esmerovic’s frustrations and apologize for any inconvenience. Unfortunately, the stains have voided the warranty and we are unable to return or service due to the possible unsanitary condition. Mr. Esmerovic’s warranty was provided at the time of delivery for review of the coverage’s and limitations. In the event stains were not present, the mattress could have been serviced according to the manufacturer guidelines.Sincerely,Jenna C[redacted]Phone: ###-###-#### Ext: [redacted]Fax: ###-###-####[redacted]
We have further researched on Ms. [redacted]’s refund that should have went back to her account. After looking further into the refunds completed we verified that one refund was not completed back to Ms. [redacted]’s account. We have processed the refund in the amount of $399.88 back to the original form of payment. Ms. [redacted] can anticipate her refund within 3-5 business days. Ms. [redacted] will need to follow up with her financial institution after the 3-5 business days. We would like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/18/2017, Mr. [redacted] purchased the Lakelyn 3 piece sectional and ottoman. The sectional was delivered to Mr. [redacted]s residence on 03/23/2017. After reviewing Mr. [redacted]s complaint I have spoken with the store Manager who has advised me Mr. [redacted] has had a successful delivery of...
his 3 piece sectional and at this time we are waiting for his ottoman to be shipped to the store so we can properly deliver the ottoman to Mr. [redacted]s residence. Compensation has been offered to Mr. [redacted] for the inconvenience and delay in delivery.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 07/30/2012, Mr. [redacted] purchased the 3-piece Champion Chocolate sectional, the Prescott Cherry 5-piece bedroom set and the Casa Moda floor mirror. This merchandise was delivered to Mr. [redacted]’s residence on 08/02/2012.I would like to apologize to Mr. [redacted] for not being provided the level of service...
that our store associates take pride in offering every day. The Assistant Manager has contacted Mr. [redacted] and offered to exchange the damaged sofa. Mr. [redacted] is aware that this will fulfill the warranty on the exchanged piece. According to Mr. [redacted]’s invoice, the exchange took place on 04/07/2015.If Mr.[redacted] has any further questions or concerns he may contact me direct.
On 12/26/2012, Mr. [redacted] purchased the Coronado Vanilla 3-piece sectional. The sectional included a power reclining sofa, power reclining love seat, and wedge. At the time of purchase, the Fabric Protection warranty and the Extended Protection Plan were added to the furniture. The sectional as...
delivered to Mr. [redacted]’ residence on 1/2/2013.We understand Mr. [redacted]’ concerns and apologize for the issues that have occurred thus far. I have contacted the General Manager at our Waldorf, MD location and he has offered Mr. [redacted] an in-store credit amount of $676.99. Mr. [redacted] can contact the General Manager at ###-###-#### if he has any further questions or concerns.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 6/13/2017 [redacted] purchased the Hanover White chest, and the Hanover 6-piece full post storage bedroom set. The items were delivered to her home on 6/30/2017. I have spoken to the store Manager regarding the damaged nightstand, who states that we are willing to set up a service, however...
because this damage was caused by the customer, this is not considered a manufactures defect and will not be covered by the one-year warranty. We are unable to add the extended warranty onto this purchase because [redacted] is outside of the three-day timeframe that is allotted. Attached [redacted] will find a copy of the Terms and Conditions for her one-year manufactures warranty. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 07/27/16, Mrs. [redacted] purchased the 2 piece Chandler Gray Sectional, the 6 piece Toronto Pecan Bedroom set, and the Tribute Black Lift top Cocktail Table. The merchandise was delivered on 08/13/16.I have reviewed Mrs. [redacted]’s complaint and have made contact with the store Manager who has...
informed me that the part that Mrs. [redacted] needs can’t be ordered any longer. What we can offer Mrs. [redacted] is a full reselect to merchandise that we currently have in our inventory and deliver the new set free of charge. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 03/30/2015, Mr. [redacted] purchased the Diablo power reclining sofa and power recliner. Mr. [redacted] also purchased a Camryn sofa table. Mr. Frend’s merchandise was delivered on 04/08/15. We apologize for the inconvenience, and wish to thank Mr. [redacted] for taking the time to reach out to us with his...
concerns. Mr. [redacted] may call me direct with any questions or concerns in the future.
On 10/02/2008, Mr. [redacted] purchased the Roy Touch classic firm queen mattress/boxspring and the 7-piece Valencia Dark queen bedroom set. Mr. [redacted] also purchased the 5-piece Stuart Manor queen bedroom set, the Sterling queen bed and Royal Serenity queen mattress/boxspring. This...
merchandise was delivered to Mr. [redacted]’s residence on 10/11/2008.On 07/16/2015, a Service Technician visited Mr. [redacted]’s residence to inspect the Roy Touch queen mattress for possible defects. The General Manager determined from this service call that the mattress was heavily stained and soiled. As a result; the mattress has started to break down.According to the section “What’s Not Covered”; fabric stains, soiling or burns will not be covered under the 15 year warranty. We reserve the right to refuse service and invalidate this Limited Warranty when, upon inspection, the product (mattress or box spring) is found to be in unsanitary condition, or when product failure is due to causes other than defective material and/or workmanship. I have provided a copy of Mr. [redacted]’s Manufacturer Warranty for further review. In the interest of Customer Service, the General Manager has offered a 20% discount on a future mattress purchase. Mr. [redacted] may visit his local Store to take advantage of this offer.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Jenna C[redacted]Phone: ###-###-#### Ext: [redacted]Fax: ###-###-####[redacted]
On 11/26/2017, Ms. [redacted] purchased the Evita wine credenza. The furniture was delivered to Ms. [redacted]’s residence on 12/15/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. The Service Technician made the necessary repairs to Ms....
[redacted]’s credenza on 1/15/2018. According to the Service Technician, the repair was completed.If Ms. [redacted] has any further questions or concerns, she can contact the local store’s General Manager at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.[redacted]@americansignature.com
On 4/4/16 Mrs. [redacted] purchased the Aquarius Walnut power recliner, the Avery 86” sofa, and the Tracey accent chair. The power recliner and the sofa were delivered on 4/7/16 and the accent chair was delivered on 6/2/16 due to ordering complications.Upon reviewing Mrs. [redacted]’s information with the...
General Manager, a confirmation has been received that a refund check request in the amount of $150 has been submitted to our Corporate Office to be disbursed to AcceptanceNow to be applied to Mrs. [redacted]’s contract. Once the check is received by the General Manager, it is then processed by AcceptanceNow for the funds to reflect on the contract.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I want to Thank you for Helping Me with my Furniture Problem with Value City. The Problem has Been Solved thanks to you, I now have New FurnitureThanks Again.
They gave us some money back, but...
they said they couldn't do anything more because they had already given us a certain percent off because of our issues. They haven't given us that amount off because of issues. We got a 10% discount when we bought the furniture just by negotiating with the manager. The amount they have refunded us is very minimal, considering all the days we have had to take off of work.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. One info that was missing is that how the refund will be made.
I have only been contacting the insurance via email, which I still have all of them. I have not spoken on the phone with the rep since the first day and how rude she was, so since then all communication has been in an email. The last email I had from her was on July 17th. I had to send over more pictures because there was a question. I was told that the adjuster had to write a supplement and I have not heard from them since then. I am not saying that they are NOT contacting me at all, I am saying that they never keep me updated with the process. I have to be the one to make the initial move to get an answer. It has been a week, I think that is ample time to supplement the estimate. I will be glad to let you know when I hear from them. I will not contact them and just see exactly how long this takes since the ball is in their court.
Here is a timeline of all my emails and theirs:
June 18th - Email from [redacted] stating that a insurance rep in area would be contacting me.
June 25th - [redacted] (insurance adjuster) came out to my home
July 2nd - I emailed [redacted] to ask for any updates on estimate from Barry
July 2nd - [redacted] emailed me stating that [redacted] was still working on figures
July 8th - I emailed [redacted] again to ask for status
July 8th - [redacted] emailed me stating that estimate was done but she could not send it to me
July 9th - received an estimate from [redacted]
July 9th - I emailed [redacted] with a couple of questions, she replied stating she would get me some clarification.
July 14th - I emailed [redacted] again for an update on the clarification.
July 16th - Finally a response from [redacted], saying she needed more proof, so I emailed her pictures.
July 17th - [redacted] replied and said thanks for the pictures.
Since then I have heard nothing.
On 03/23/2013, Mr. [redacted] purchased the Wyoming Godiva 5-piece home theater. The merchandise was delivered to Mr. [redacted]’s residence on 03/26/2013. On 01/17/2015 Mr. [redacted] contacted Store Personnel to advise he had problems with the Wyoming Godiva 5-piece theater. Mr. [redacted]...
expressed his concerns regarding the merchandise cracking and peeling. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager contacted Mr. [redacted]. In the interest of Customer Service the General Manager offered Mr. [redacted] full credit to select new merchandise or a new replacement of his current merchandise. Mr. Kreminski will need to contact the General Manager to discuss his options. The General Manager can be reached at ###-###-####. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 07/07/2011, Mr. [redacted] purchased the 3-piece Ciera White sectional. This merchandise was delivered to Mr. [redacted]’s residence on 7/13/2011. Mr. [redacted] also purchased the 7-year Leather Protection Warranty. Unfortunately, cracking and peeling is not covered on bonded leather sets...
and I apologize for any confusion that may have been caused by the terms of the warranty. In the interest of customer service, the General Manager has authorized a refund of the warranty Mr. [redacted] purchased in the amount of $150.84. We are also willing to offer Mr. [redacted] a prorated refund in the amount of $357.00. Mr. [redacted] will be able to keep his merchandise and it will not need to be returned for the refund to be issued. These refunds have already been requested in the form of refund checks that will be mailed to Mr. [redacted]’s address on 10/15/2015.I apologize that we will not be able to issue a full refund for the merchandise. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 10/1602016 Ms. [redacted] purchased the 5 piece Alcove Counter Height Dining room table. The merchandise was picked up on 10/23/2016.After reviewing Ms. [redacted]’s Revdex.com complaint Vale City Furniture will deliver the correct color stools to Ms. [redacted]’ s residence and honor the $100...
compensation back to Ms. [redacted]’s form of payment once the delivery has been completed successfully. I have reached out to Ms. [redacted] and left a voicemail asking her to return my call so we can set a proper date for her delivery.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/17/2016, Mrs. [redacted] purchased the Pulsar dual power love seat. The furniture was delivered to Mrs. [redacted]’s residence on 10/28/2016.We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our company. A Service Technician representing Uniters has...
completed the service by repairing the love seat to manufacturer’s standards and has closed Mrs. [redacted]’s claim. If Mrs. [redacted] has any further questions or concerns, she can contact Uniters at 1/###-###-####. She can also contact Value City Furniture’s Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I am rejecting this response because: As Adam C[redacted] knows already that I do not have a product number to provide. Terry W[redacted] floor professional has looked at the damage that has been done to my floor along with two other professional companies and all have stated that the floors could not be matched and that the floors would need to be replaced because of that. Marian has stated that someone has stated they can match and fix the floors I would like to know who that is so that they can do what they are stating match and fix my floors. Please provide that information Marian. Marian if you would like to contact me directly please feel free as for my contact information follows. [redacted] Phone # ###-###-#### or Email: [redacted] Dave W[redacted] was the last contact that I have had in regards to this matter a manager with Value City and his last statement to me was please hold tight and he will contact Adam C[redacted] to have him call the flooring company that supplied the estimate to have them start the process of trying to locate matching floors. I have been instructed by Dave Wiza that I will not need to locate the matching floors as that it is not my responsibility. As Dave said it is the responsibility of the company that has damaged my floor. I will being waiting for a response and a follow-up as promised. Best regards,[redacted]
I understand Mr. Esmerovic’s frustrations and apologize for any inconvenience. Unfortunately, the stains have voided the warranty and we are unable to return or service due to the possible unsanitary condition. Mr. Esmerovic’s warranty was provided at the time of delivery for review of the coverage’s and limitations. In the event stains were not present, the mattress could have been serviced according to the manufacturer guidelines.Sincerely,Jenna C[redacted]Phone: ###-###-#### Ext: [redacted]Fax: ###-###-####[redacted]
We have further researched on Ms. [redacted]’s refund that should have went back to her account. After looking further into the refunds completed we verified that one refund was not completed back to Ms. [redacted]’s account. We have processed the refund in the amount of $399.88 back to the original form of payment. Ms. [redacted] can anticipate her refund within 3-5 business days. Ms. [redacted] will need to follow up with her financial institution after the 3-5 business days. We would like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/18/2017, Mr. [redacted] purchased the Lakelyn 3 piece sectional and ottoman. The sectional was delivered to Mr. [redacted]s residence on 03/23/2017. After reviewing Mr. [redacted]s complaint I have spoken with the store Manager who has advised me Mr. [redacted] has had a successful delivery of...
his 3 piece sectional and at this time we are waiting for his ottoman to be shipped to the store so we can properly deliver the ottoman to Mr. [redacted]s residence. Compensation has been offered to Mr. [redacted] for the inconvenience and delay in delivery.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 07/30/2012, Mr. [redacted] purchased the 3-piece Champion Chocolate sectional, the Prescott Cherry 5-piece bedroom set and the Casa Moda floor mirror. This merchandise was delivered to Mr. [redacted]’s residence on 08/02/2012.I would like to apologize to Mr. [redacted] for not being provided the level of service...
that our store associates take pride in offering every day. The Assistant Manager has contacted Mr. [redacted] and offered to exchange the damaged sofa. Mr. [redacted] is aware that this will fulfill the warranty on the exchanged piece. According to Mr. [redacted]’s invoice, the exchange took place on 04/07/2015.If Mr.[redacted] has any further questions or concerns he may contact me direct.
On 12/26/2012, Mr. [redacted] purchased the Coronado Vanilla 3-piece sectional. The sectional included a power reclining sofa, power reclining love seat, and wedge. At the time of purchase, the Fabric Protection warranty and the Extended Protection Plan were added to the furniture. The sectional as...
delivered to Mr. [redacted]’ residence on 1/2/2013.We understand Mr. [redacted]’ concerns and apologize for the issues that have occurred thus far. I have contacted the General Manager at our Waldorf, MD location and he has offered Mr. [redacted] an in-store credit amount of $676.99. Mr. [redacted] can contact the General Manager at ###-###-#### if he has any further questions or concerns.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 6/13/2017 [redacted] purchased the Hanover White chest, and the Hanover 6-piece full post storage bedroom set. The items were delivered to her home on 6/30/2017. I have spoken to the store Manager regarding the damaged nightstand, who states that we are willing to set up a service, however...
because this damage was caused by the customer, this is not considered a manufactures defect and will not be covered by the one-year warranty. We are unable to add the extended warranty onto this purchase because [redacted] is outside of the three-day timeframe that is allotted. Attached [redacted] will find a copy of the Terms and Conditions for her one-year manufactures warranty. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]