On 7/21/16, Ms. [redacted] purchased the Cobra Brown 2 piece sofa and love seat set. Ms. [redacted] received delivery of the furniture on 7/26/16.Upon reviewing Ms. [redacted]’s complaint through the Revdex.com, the General Manager has been contacted. In the interest of customer...
service, the General Manager has scheduled an even exchange of Ms. [redacted]’s love seat and adjusted her invoice for a $100 credit to be refunded to Ms. [redacted]’s Visa card. The love seat will be exchanged on 8/17/16. The General Manager has contacted Ms. [redacted] and she is aware of the adjustments that have been made and the delivery date of her new love seat. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I spoke to Karema earlier today and thanked her for helping me with my complaint. However, when I got home from work my husband told me when he called the same American Signature furniture store he was told by someone named Muhammad that only corporate could assist him with his order. Then, when he was transferred to corporate he kept speaking with different people who would tell him they have to read the notes from his case and then would be placed on hold then would get disconnected. Also, my husband said he was told we were scheduled for a pickup for next month. I know it's the holiday so Karema at your convenience can you please call me or my husband and assist us in trying to order these items please? Also if you could confirm again the percentage of our credit so we won't go over that amount. Again my number is ###-###-#### and my husband, [redacted]'s number is [redacted]. Thank you so much.
On 03/04/2017, Mr. [redacted] purchased the 2 piece Carla Gray sofa and loveseat, the Plantation Cove cocktail table, and the Plantation Cove end table. The Carla Gray loveseat was delivered to Mr. [redacted]’s residence on 03/10/2017, and the remaining merchandise is scheduled to be delivered on...
04/15/2017.After reviewing Mr. [redacted]’s complaint I have confirmed that 104/15/2017, is the soonest date we have avalible for delivery. The merchandise is currently out of stock with the vendor and that has been the delay for a sooner delivery. If the merchandise becomes available any sooner direct contact will be made to Mr. [redacted] to set up a sooner date for delivery.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Mr. [redacted] was refunded the delivery fee in the amount of $119.61 for the issues with the delivery. He was refunded the $200 for the issues with the scratched floors. Our insurance company stated that our delivery team is not responsible for the damages to Mr. [redacted]’ floors. This determination was made after the $200 was refunded on 1/3/2018. Per the General Manager, the customer agreed to these terms on 1/3/2018.
On 7/3/2017, Ms. [redacted] purchased 5-piece Newport Cream sectional, the merchandise was delivered to Ms. [redacted]’s merchandise on 7/14/2017.Upon reciving Ms. [redacted]’s complaint I have spoken to the store Manager who informed me that contact has been made to Ms. [redacted] regarding the furniture. There...
are photos showing that the merchandise did not have pet punctures before the delivery and the punctures were something that would have been evident after the merchandise was set up and it shows Ms. [redacted] accepted and signed for the delivery. On 08/10/17 Value City Furniture sent a certified technician to Ms. [redacted]’s residence to repair the punctures in her merchandise. Ms. [redacted] accepted the service and is aware that she will not be getting a replacement or refund.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]
I am rejecting this response because: In the sentence that they have on their website that they just included in their response, it says In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy. My complaint is directly related to the sentence in here that says you have the right to cancel my order when ACCEPTING an online order. You did ACCEPT my order. The reason you did accept my order is because on your website, you also have this sentence..."Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged."This very specifically says that in the rare instance you do not accept my order, I will be notified immediately and my card will not be charged. HOWEVER, you did NOT notify me immediately, it took 3 days AND YOU DID CHARGE MY CARD which means you accepted my order. Since it directly says you accepted my order because you charged my card and did not notify me immediately, it's beyond the point where you can cancel my order. Your disclosure very specifically stated when accepting orders. It does not say that you can cancel my order at any time. My entire complaint resolves around the fact of when they cancelled my order. They did not cancel my order from the beginning, they cancelled my order at the very last stage of the ordering process which according to their own website says my pricing is locked in. Please see this sentence directly taken from their website saying my pricing is GARANTEED.Are the prices in my Shopping Cart guaranteed?We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order and it has been processed. Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged. This is very specific and it says that my price is guaranteed once I placed my order and it has been processed. My order was placed on 6/8/17 and it was processed according to step 2 of the order tracking they gave me and the order was even filled which is step #3 on what THEY sent to me. This 100% says that my pricing is now guaranteed because my order was placed and proceed taken directly from their website. It also says that they have the right not to accept my order in the case of a pricing error issue, in the rare instance it is not accepted, I will be notified immediately and my card will not be charged. This goes against every single thing they have said regarding my complaint. They accepted my order, plain and simple, because if they didn't, it says right there that they would not have charged my card. Regards,
[redacted]
On 09/05/2015, Mr. [redacted] purchased the 3 piece Maverick Brown living room set. The merchandise was delivered to Mr. [redacted]’s residence on 09/09/2015.I have contacted the store to send over the proper documentation required, so that the Store Manager can contact Mr. [redacted] in regards to his...
Uniters claim and his reselection. I have been advised that the Manager has made direct contact with Mr. [redacted] to have him select new merchandise.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,[redacted] H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I have only been contacting the insurance via email, which I still have all of them. I have not spoken on the phone with the rep since the first day and how rude she was, so since then all communication has been in an email. The last email I had from her was on July 17th. I had to send over more pictures because there was a question. I was told that the adjuster had to write a supplement and I have not heard from them since then. I am not saying that they are NOT contacting me at all, I am saying that they never keep me updated with the process. I have to be the one to make the initial move to get an answer. It has been a week, I think that is ample time to supplement the estimate. I will be glad to let you know when I hear from them. I will not contact them and just see exactly how long this takes since the ball is in their court.
Here is a timeline of all my emails and theirs:
June 18th - Email from [redacted] stating that a insurance rep in area would be contacting me.
June 25th - [redacted] (insurance adjuster) came out to my home
July 2nd - I emailed [redacted] to ask for any updates on estimate from Barry
July 2nd - [redacted] emailed me stating that [redacted] was still working on figures
July 8th - I emailed [redacted] again to ask for status
July 8th - [redacted] emailed me stating that estimate was done but she could not send it to me
July 9th - received an estimate from [redacted]
July 9th - I emailed [redacted] with a couple of questions, she replied stating she would get me some clarification.
July 14th - I emailed [redacted] again for an update on the clarification.
July 16th - Finally a response from [redacted], saying she needed more proof, so I emailed her pictures.
July 17th - [redacted] replied and said thanks for the pictures.
Since then I have heard nothing.
On 07/30/2012, Mr. [redacted] purchased the 3-piece Champion Chocolate sectional, the Prescott Cherry 5-piece bedroom set and the Casa Moda floor mirror. This merchandise was delivered to Mr. [redacted]’s residence on 08/02/2012.I would like to apologize to Mr. [redacted] for not being provided the level of service...
that our store associates take pride in offering every day. The Assistant Manager has contacted Mr. [redacted] and offered to exchange the damaged sofa. Mr. [redacted] is aware that this will fulfill the warranty on the exchanged piece. According to Mr. [redacted]’s invoice, the exchange took place on 04/07/2015.If Mr.[redacted] has any further questions or concerns he may contact me direct.
On 6/13/2017 [redacted] purchased the Hanover White chest, and the Hanover 6-piece full post storage bedroom set. The items were delivered to her home on 6/30/2017. I have spoken to the store Manager regarding the damaged nightstand, who states that we are willing to set up a service, however...
because this damage was caused by the customer, this is not considered a manufactures defect and will not be covered by the one-year warranty. We are unable to add the extended warranty onto this purchase because [redacted] is outside of the three-day timeframe that is allotted. Attached [redacted] will find a copy of the Terms and Conditions for her one-year manufactures warranty. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I have emailed Ms. [redacted] this morning advising that I have completed the remaining refund on her invoice. She should see this refund post to her account within 3-5 business days. I additionally requested Ms. [redacted] provide any update she can in regards to any correspondence with the delivery company. I kindly ask Ms. [redacted] provide me any information she can for further assistance.Sincerely,Jenna C[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. One info that was missing is that how the refund will be made.
On 10/17/2016, Mrs. [redacted] purchased the Pulsar dual power love seat. The furniture was delivered to Mrs. [redacted]’s residence on 10/28/2016.We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our company. A Service Technician representing Uniters has...
completed the service by repairing the love seat to manufacturer’s standards and has closed Mrs. [redacted]’s claim. If Mrs. [redacted] has any further questions or concerns, she can contact Uniters at 1/###-###-####. She can also contact Value City Furniture’s Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I understand Mr. Esmerovic’s frustrations and apologize for any inconvenience. Unfortunately, the stains have voided the warranty and we are unable to return or service due to the possible unsanitary condition. Mr. Esmerovic’s warranty was provided at the time of delivery for review of the coverage’s and limitations. In the event stains were not present, the mattress could have been serviced according to the manufacturer guidelines.Sincerely,Jenna C[redacted]Phone: ###-###-#### Ext: [redacted]Fax: ###-###-####[redacted]
I am rejecting this response because: As Adam C[redacted] knows already that I do not have a product number to provide. Terry W[redacted] floor professional has looked at the damage that has been done to my floor along with two other professional companies and all have stated that the floors could not be matched and that the floors would need to be replaced because of that. Marian has stated that someone has stated they can match and fix the floors I would like to know who that is so that they can do what they are stating match and fix my floors. Please provide that information Marian. Marian if you would like to contact me directly please feel free as for my contact information follows. [redacted] Phone # ###-###-#### or Email: [redacted] Dave W[redacted] was the last contact that I have had in regards to this matter a manager with Value City and his last statement to me was please hold tight and he will contact Adam C[redacted] to have him call the flooring company that supplied the estimate to have them start the process of trying to locate matching floors. I have been instructed by Dave Wiza that I will not need to locate the matching floors as that it is not my responsibility. As Dave said it is the responsibility of the company that has damaged my floor. I will being waiting for a response and a follow-up as promised. Best regards,[redacted]
The response from the business is not satisfactory but I do not have time and energy to go after them anymore as I have received the product that I paid for. The reason for dissatisfaction lies in their response where they say the product was out of stock. If the product was out of stock, why would I get a call three times for two weeks telling me about my scheduled delivery? I believe they are not organized as far as their delivery system goes and are just making an excuse now. For what it takes, I know for sure I will not be shopping at their place in the future.Thanks anyways for delivering on Saturday.
After receiving Ms. [redacted]’s Revdex.com complaint the General Manager has agreed to exchange Ms. [redacted]s Big Softie Wedge. Ms. [redacted] can anticipate the exchange at her residence scheduled for 03/03/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: [redacted]# Fax: ###-###-####
On 1/28/16, Mrs. [redacted] purchased the St. Malo Brown 5 piece power reclining sectional. Mrs. [redacted] received delivery of the furniture on 2/3/16.Upon reviewing Mrs. [redacted]’s complaint through the Revdex.com, the General Manager of the store location was contacted. In the...
interest of customer service, the General Manager has approved for Mrs. [redacted] to receive an in-store credit that can be used to exchange the furniture for the same make and model, or exchange for another item in the store. The Assistant Manager has contacted Mrs. [redacted] to review these options and is currently awaiting a return call.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 1/28/16, Ms. [redacted] purchased the Aquarius power reclining sofa and the Ranger Merlot storage bed. The furniture was delivered to Ms. [redacted]’s residence on 2/6/16.Upon reviewing Ms. [redacted]’s complaint through the Revdex.com, the General Manager has been contacted about this issue. The...
General Manager is willing to refund the delivery fee amount of $139.99 for the inconveniences that arose from the multiple issues surrounding Ms. [redacted]’s order. Due to the financing that is applied to the invoice, Ms. [redacted] can either have the refund amount forwarded to her AcceptanceNow account or she can receive an in-store credit for that same amount. Ms. [redacted] will need to contact the store location at ###-###-#### to speak to a manager on duty so that proper arrangements can be made.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 7/21/16, Ms. [redacted] purchased the Cobra Brown 2 piece sofa and love seat set. Ms. [redacted] received delivery of the furniture on 7/26/16.Upon reviewing Ms. [redacted]’s complaint through the Revdex.com, the General Manager has been contacted. In the interest of customer...
service, the General Manager has scheduled an even exchange of Ms. [redacted]’s love seat and adjusted her invoice for a $100 credit to be refunded to Ms. [redacted]’s Visa card. The love seat will be exchanged on 8/17/16. The General Manager has contacted Ms. [redacted] and she is aware of the adjustments that have been made and the delivery date of her new love seat. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I spoke to Karema earlier today and thanked her for helping me with my complaint. However, when I got home from work my husband told me when he called the same American Signature furniture store he was told by someone named Muhammad that only corporate could assist him with his order. Then, when he was transferred to corporate he kept speaking with different people who would tell him they have to read the notes from his case and then would be placed on hold then would get disconnected. Also, my husband said he was told we were scheduled for a pickup for next month. I know it's the holiday so Karema at your convenience can you please call me or my husband and assist us in trying to order these items please? Also if you could confirm again the percentage of our credit so we won't go over that amount. Again my number is ###-###-#### and my husband, [redacted]'s number is [redacted]. Thank you so much.
On 03/04/2017, Mr. [redacted] purchased the 2 piece Carla Gray sofa and loveseat, the Plantation Cove cocktail table, and the Plantation Cove end table. The Carla Gray loveseat was delivered to Mr. [redacted]’s residence on 03/10/2017, and the remaining merchandise is scheduled to be delivered on...
04/15/2017.After reviewing Mr. [redacted]’s complaint I have confirmed that 104/15/2017, is the soonest date we have avalible for delivery. The merchandise is currently out of stock with the vendor and that has been the delay for a sooner delivery. If the merchandise becomes available any sooner direct contact will be made to Mr. [redacted] to set up a sooner date for delivery.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Mr. [redacted] was refunded the delivery fee in the amount of $119.61 for the issues with the delivery. He was refunded the $200 for the issues with the scratched floors. Our insurance company stated that our delivery team is not responsible for the damages to Mr. [redacted]’ floors. This determination was made after the $200 was refunded on 1/3/2018. Per the General Manager, the customer agreed to these terms on 1/3/2018.
On 7/3/2017, Ms. [redacted] purchased 5-piece Newport Cream sectional, the merchandise was delivered to Ms. [redacted]’s merchandise on 7/14/2017.Upon reciving Ms. [redacted]’s complaint I have spoken to the store Manager who informed me that contact has been made to Ms. [redacted] regarding the furniture. There...
are photos showing that the merchandise did not have pet punctures before the delivery and the punctures were something that would have been evident after the merchandise was set up and it shows Ms. [redacted] accepted and signed for the delivery. On 08/10/17 Value City Furniture sent a certified technician to Ms. [redacted]’s residence to repair the punctures in her merchandise. Ms. [redacted] accepted the service and is aware that she will not be getting a replacement or refund.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]
I am rejecting this response because: In the sentence that they have on their website that they just included in their response, it says In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy. My complaint is directly related to the sentence in here that says you have the right to cancel my order when ACCEPTING an online order. You did ACCEPT my order. The reason you did accept my order is because on your website, you also have this sentence..."Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged."This very specifically says that in the rare instance you do not accept my order, I will be notified immediately and my card will not be charged. HOWEVER, you did NOT notify me immediately, it took 3 days AND YOU DID CHARGE MY CARD which means you accepted my order. Since it directly says you accepted my order because you charged my card and did not notify me immediately, it's beyond the point where you can cancel my order. Your disclosure very specifically stated when accepting orders. It does not say that you can cancel my order at any time. My entire complaint resolves around the fact of when they cancelled my order. They did not cancel my order from the beginning, they cancelled my order at the very last stage of the ordering process which according to their own website says my pricing is locked in. Please see this sentence directly taken from their website saying my pricing is GARANTEED.Are the prices in my Shopping Cart guaranteed?We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order and it has been processed. Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged. This is very specific and it says that my price is guaranteed once I placed my order and it has been processed. My order was placed on 6/8/17 and it was processed according to step 2 of the order tracking they gave me and the order was even filled which is step #3 on what THEY sent to me. This 100% says that my pricing is now guaranteed because my order was placed and proceed taken directly from their website. It also says that they have the right not to accept my order in the case of a pricing error issue, in the rare instance it is not accepted, I will be notified immediately and my card will not be charged. This goes against every single thing they have said regarding my complaint. They accepted my order, plain and simple, because if they didn't, it says right there that they would not have charged my card. Regards,
[redacted]
On 09/05/2015, Mr. [redacted] purchased the 3 piece Maverick Brown living room set. The merchandise was delivered to Mr. [redacted]’s residence on 09/09/2015.I have contacted the store to send over the proper documentation required, so that the Store Manager can contact Mr. [redacted] in regards to his...
Uniters claim and his reselection. I have been advised that the Manager has made direct contact with Mr. [redacted] to have him select new merchandise.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,[redacted] H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I have only been contacting the insurance via email, which I still have all of them. I have not spoken on the phone with the rep since the first day and how rude she was, so since then all communication has been in an email. The last email I had from her was on July 17th. I had to send over more pictures because there was a question. I was told that the adjuster had to write a supplement and I have not heard from them since then. I am not saying that they are NOT contacting me at all, I am saying that they never keep me updated with the process. I have to be the one to make the initial move to get an answer. It has been a week, I think that is ample time to supplement the estimate. I will be glad to let you know when I hear from them. I will not contact them and just see exactly how long this takes since the ball is in their court.
Here is a timeline of all my emails and theirs:
June 18th - Email from [redacted] stating that a insurance rep in area would be contacting me.
June 25th - [redacted] (insurance adjuster) came out to my home
July 2nd - I emailed [redacted] to ask for any updates on estimate from Barry
July 2nd - [redacted] emailed me stating that [redacted] was still working on figures
July 8th - I emailed [redacted] again to ask for status
July 8th - [redacted] emailed me stating that estimate was done but she could not send it to me
July 9th - received an estimate from [redacted]
July 9th - I emailed [redacted] with a couple of questions, she replied stating she would get me some clarification.
July 14th - I emailed [redacted] again for an update on the clarification.
July 16th - Finally a response from [redacted], saying she needed more proof, so I emailed her pictures.
July 17th - [redacted] replied and said thanks for the pictures.
Since then I have heard nothing.
On 07/30/2012, Mr. [redacted] purchased the 3-piece Champion Chocolate sectional, the Prescott Cherry 5-piece bedroom set and the Casa Moda floor mirror. This merchandise was delivered to Mr. [redacted]’s residence on 08/02/2012.I would like to apologize to Mr. [redacted] for not being provided the level of service...
that our store associates take pride in offering every day. The Assistant Manager has contacted Mr. [redacted] and offered to exchange the damaged sofa. Mr. [redacted] is aware that this will fulfill the warranty on the exchanged piece. According to Mr. [redacted]’s invoice, the exchange took place on 04/07/2015.If Mr.[redacted] has any further questions or concerns he may contact me direct.
On 6/13/2017 [redacted] purchased the Hanover White chest, and the Hanover 6-piece full post storage bedroom set. The items were delivered to her home on 6/30/2017. I have spoken to the store Manager regarding the damaged nightstand, who states that we are willing to set up a service, however...
because this damage was caused by the customer, this is not considered a manufactures defect and will not be covered by the one-year warranty. We are unable to add the extended warranty onto this purchase because [redacted] is outside of the three-day timeframe that is allotted. Attached [redacted] will find a copy of the Terms and Conditions for her one-year manufactures warranty. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I have emailed Ms. [redacted] this morning advising that I have completed the remaining refund on her invoice. She should see this refund post to her account within 3-5 business days. I additionally requested Ms. [redacted] provide any update she can in regards to any correspondence with the delivery company. I kindly ask Ms. [redacted] provide me any information she can for further assistance.Sincerely,Jenna C[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. One info that was missing is that how the refund will be made.
When I filed this complaint in June I still had 3years it expires in 2019 in 2/12 they started my warranty over
On 10/17/2016, Mrs. [redacted] purchased the Pulsar dual power love seat. The furniture was delivered to Mrs. [redacted]’s residence on 10/28/2016.We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our company. A Service Technician representing Uniters has...
completed the service by repairing the love seat to manufacturer’s standards and has closed Mrs. [redacted]’s claim. If Mrs. [redacted] has any further questions or concerns, she can contact Uniters at 1/###-###-####. She can also contact Value City Furniture’s Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I understand Mr. Esmerovic’s frustrations and apologize for any inconvenience. Unfortunately, the stains have voided the warranty and we are unable to return or service due to the possible unsanitary condition. Mr. Esmerovic’s warranty was provided at the time of delivery for review of the coverage’s and limitations. In the event stains were not present, the mattress could have been serviced according to the manufacturer guidelines.Sincerely,Jenna C[redacted]Phone: ###-###-#### Ext: [redacted]Fax: ###-###-####[redacted]
I am rejecting this response because: As Adam C[redacted] knows already that I do not have a product number to provide. Terry W[redacted] floor professional has looked at the damage that has been done to my floor along with two other professional companies and all have stated that the floors could not be matched and that the floors would need to be replaced because of that. Marian has stated that someone has stated they can match and fix the floors I would like to know who that is so that they can do what they are stating match and fix my floors. Please provide that information Marian. Marian if you would like to contact me directly please feel free as for my contact information follows. [redacted] Phone # ###-###-#### or Email: [redacted] Dave W[redacted] was the last contact that I have had in regards to this matter a manager with Value City and his last statement to me was please hold tight and he will contact Adam C[redacted] to have him call the flooring company that supplied the estimate to have them start the process of trying to locate matching floors. I have been instructed by Dave Wiza that I will not need to locate the matching floors as that it is not my responsibility. As Dave said it is the responsibility of the company that has damaged my floor. I will being waiting for a response and a follow-up as promised. Best regards,[redacted]
The response from the business is not satisfactory but I do not have time and energy to go after them anymore as I have received the product that I paid for. The reason for dissatisfaction lies in their response where they say the product was out of stock. If the product was out of stock, why would I get a call three times for two weeks telling me about my scheduled delivery? I believe they are not organized as far as their delivery system goes and are just making an excuse now. For what it takes, I know for sure I will not be shopping at their place in the future.Thanks anyways for delivering on Saturday.
After receiving Ms. [redacted]’s Revdex.com complaint the General Manager has agreed to exchange Ms. [redacted]s Big Softie Wedge. Ms. [redacted] can anticipate the exchange at her residence scheduled for 03/03/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: [redacted]# Fax: ###-###-####
On 1/28/16, Mrs. [redacted] purchased the St. Malo Brown 5 piece power reclining sectional. Mrs. [redacted] received delivery of the furniture on 2/3/16.Upon reviewing Mrs. [redacted]’s complaint through the Revdex.com, the General Manager of the store location was contacted. In the...
interest of customer service, the General Manager has approved for Mrs. [redacted] to receive an in-store credit that can be used to exchange the furniture for the same make and model, or exchange for another item in the store. The Assistant Manager has contacted Mrs. [redacted] to review these options and is currently awaiting a return call.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 1/28/16, Ms. [redacted] purchased the Aquarius power reclining sofa and the Ranger Merlot storage bed. The furniture was delivered to Ms. [redacted]’s residence on 2/6/16.Upon reviewing Ms. [redacted]’s complaint through the Revdex.com, the General Manager has been contacted about this issue. The...
General Manager is willing to refund the delivery fee amount of $139.99 for the inconveniences that arose from the multiple issues surrounding Ms. [redacted]’s order. Due to the financing that is applied to the invoice, Ms. [redacted] can either have the refund amount forwarded to her AcceptanceNow account or she can receive an in-store credit for that same amount. Ms. [redacted] will need to contact the store location at ###-###-#### to speak to a manager on duty so that proper arrangements can be made.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.