On 03/19/2015, Ms. [redacted] purchased the Kismet queen memory foam sleeper sofa. I apologize for any frustrations Ms. [redacted] may have experienced regarding the delivery and any damages to her residence. I have confirmed with Harris Delivery Solutions that the Owner has reached out to...
coordinate a timeframe for inspection and resolution of Ms. [redacted]’s inquiry.If Ms. [redacted] has any further questions or concerns she may contact me direct.
I was unable to locate an invoice for [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H
On 02/09/2012, Mr. [redacted] purchased the Branson Brown 2-piece livingroom set. This merchandise was delivered to Mr. [redacted]’s residence on 02/18/2012.I apologize for the delay in resolving Mr. [redacted]’s inquiry. While we are unable to locate multiple contacts from Mr. or Mrs. [redacted] within the first year of receiving the merchandise, we want to assist in the interest of the Customer.In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to keep his merchandise and offer a store credit for replacement. Mr. [redacted] will need to go to the store to choose replacement merchandise with a store credit of $385.00. If Mr. [redacted] chooses merchandise that costs more than his store credit, he will be responsible for paying the difference. Mr. [redacted] will also be responsible for half the delivery fee if he chooses to have his merchandise delivered. Mr. [redacted] will have 30 days to use this Store Credit or make special accommodations with the General Manager.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 2/23/2018, Ms. [redacted] ordered the Brittney sofa and chaise set. The furniture was delivered to Ms. [redacted]’s residence on 2/27/2018.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. A part order for the buttons were placed on 2/27/2018 and...
3/9/2017. There is a standard wait time of 8-12 weeks for part orders to ship to the store locations. At this time, Ms. [redacted]’s part order has an expected tome of arrival dated for 4/29/2018. If we are unable to receive the parts, then we will look into exchanging the chaise for Ms. [redacted] at no cost to her.If Ms. [redacted] has any questions or concerns, she can contact the General Manager at the store location at 410-744-6784. She can also contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]
The partial credit offered was $250 which I do not believe is suffiecient.. I have been totally inconvenienced and the store does have any furniture that I like. The store conpletely disposed of my furniture since Sat last week and did not call to give me any options of receiving it back as it was picked up prior to disposing nor did I receive a call after . I had to call on Wed Aug 5 at 6pm because I was waiting for my delivery since 5 and did not receive yet. When I called I was on hold 20 to 30mins as the manager picked up to tell me they were helping other customers and the operations manager Maureen came back on the phone to tell me she assures me my merchandise was on the truck on its way to me. Then I receive a call back at 7 from Rebecca saying this merchandise was thrown away on Sat and nothing they can do to get it back. I was also inconvenienced the prior week when I had an appointment noone showed up to which I spoke to Kaneeda about who's responding to this Revdex.com complaint , along with another appointment they only came to inspect my furniture and that was not explained to me then had to set up another day for them to come just for my merchandise to be picked up and not returned at all..Last Wed when I went into the store Rebecca kept ref a its like a car dealership they dont know until they know but I believe if the process is always the same then it should have been explained to me initially and I shouldve been given options. If I went into a restaurant and something was wrong with the food or service then management gives you your food free of charge and your money back if charged. I even asked the customer service manager above Kadeena if they can order my same set outside of the store and was told no. The store is not willing to be inconvenience or go out of their way but offer me $250 not even 25% of the price and furniture I have to settle for. Ive been in tears since this happened as this furniture was a set that was picked out by a love one that isnt here anymore along with the fact I really love this set and had it for 2years with decorations and other furniture all picked out to match this paticular furniture. I didnt go to court yet to exercise my consumer rights as I am not looking for any handouts but I will because this is not right. I simply asked if I have to settle for furniture I do not like then I should also be compensated with a full refund due to all of the inconvnience, frustration, and mental anguish this has caused. I am also under doctor care aa I have been suffering through depression which I have paperwork for and to add on top of that this happens.
On 08/29/2013, Mrs. [redacted] purchased the Grove Park 3 piece sectional. The merchandise was delivered to Mrs. [redacted]’s residence on 09/13/2013.After receiving Mrs. [redacted]’s complaint I have verified that parts were ordered for Mrs. [redacted], and were expected to be delivered directly to her residence...
within 8-12 weeks. At this time Value City Furniture are unable to order parts for the Grove Park sectional due to the item being discontinued. What we are able to offer Mrs. [redacted] is an in-store credit $1,554.23. Mrs. [redacted] can use the in-store credit towards a new sectional we have in stock. Since the location is closed that Mrs. [redacted] made her original purchase she may visit our Bear, Delaware location or shop online and make her purchase over the phone with our customer care team. Once a reselection is made we will deliver the merchandise to Mrs. [redacted]’s residence and take the merchandise she currently have in her home. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 04/13/2015, Ms. [redacted] purchased the Neo Classic 7-piece queen bedroom set, the 5-piece Cosmo dinette and 2 of the Smokey table lamps. This merchandise was delivered to Ms. [redacted]’s residence on 03/21/2015, with the exception of the mirror delivered on 04/04/2015.Store Personnel has...
agreed to even exchange Ms. [redacted]’s merchandise as requested. Ms. [redacted] will receive the exchange delivery on 04/16/2015. Ms. [redacted] has also received compensation due to her frustrations.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 03/30/2015, Mr. [redacted] purchased the Diablo power reclining sofa and power recliner. Mr. [redacted] also purchased a Camryn sofa table. Mr. Frend’s merchandise was delivered on 04/08/15. We apologize for the inconvenience, and wish to thank Mr. [redacted] for taking the time to reach out to us with his...
concerns. Mr. [redacted] may call me direct with any questions or concerns in the future.
On 10/04/2008, Ms. [redacted] purchased the Sensations Chocolate 2-piece sofa and loveseat. The merchandise was delivered to Ms. [redacted]’s residence on 10/31/2008. On 08/29/2015, Ms. [redacted] notified Store Personnel regarding wood sticking out of the back of the sofa. Ms. [redacted] did not purchase any...
extended warranties and therefore only had the 1-year manufacturer’s warranty that expired on 10/31/2009. We will not be able to offer service or repair on Ms. [redacted]’s merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 07/27/16, Mrs. [redacted] purchased the 2 piece Chandler Gray Sectional, the 6 piece Toronto Pecan Bedroom set, and the Tribute Black Lift top Cocktail Table. The merchandise was delivered on 08/13/16.I have reviewed Mrs. [redacted]’s complaint and have made contact with the store Manager who has...
informed me that the part that Mrs. [redacted] needs can’t be ordered any longer. What we can offer Mrs. [redacted] is a full reselect to merchandise that we currently have in our inventory and deliver the new set free of charge. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 3/9/14, Ms. [redacted] purchased the West Village Chocolate sofa and loveseat, 2 of the Merrimac Merlot barstools, and the Glimmer Grey 7 piece dinette with the extended warranty. The furniture was delivered to the residence on 4/5/14.Upon reviewing Ms. [redacted]’s complaint through the Better...
Business Bureau, the General Manager has been contacted and has agreed to refund the amount that Ms. [redacted] paid for the warranty. The complete amount that Ms. [redacted] paid for the warranty is $229.99. We are including the tax amount of $13.80 (6% sales tax) on the warranty into her refund. The total amount that we are refunding Ms. [redacted] is $243.79. The refund amount will be credited back to her Synchrony card and will post to her account within 2-5 business days.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 6/15/16, Mr. [redacted] purchased the Genevieve Plush queen size mattress, the Dimora White 7 piece queen bedroom set, the Queen Smart Motion 1.0 adjustable base, and the Colette Grey 2 piece living room set. Mr. [redacted]’s mattress, bedroom set, and adjustable base were delivered on 6/21/16. The...
living room set was delivered on 6/24/16 and the dresser with the deck was delivered on 7/5/16 due to it being temporarily out of stock at the time of purchase.Mr. [redacted]’s concerns have been addressed by our management team. An extermination from Terminix was scheduled for 10/11/16. Once the furniture and the residence has been treated, we will contact Mr. [redacted] to discuss his options for the furniture. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The options provided did not remedy my problem. None of the options provided me with service equal to what our sales agreement stated. At this point in time, I've gone nearly 2 weeks without said items, missed having them for a housewarming party, and have spent numerous hours trying to figure out what to do. At this point, the sales offered online are better offers than the one I purchased under. Seeing as though even your call center staff cannot help me as well, I'll all you directly. For the numerous failed attempts at correction, can your company do any of the following. 1 -Offer us free shipping, as well as the online deal currently being shown. And upgrade us to the power option at a discounted rate2 -Offer us free shipping,the deal currently being shown online, and add the recliner at a discounted rate.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The store has promised to replace the chase on Saturday, pending delivery of new chase.
While I understand Mr. [redacted]’s frustrations, Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract and we will be unable to offer any type of settlement. Additionally, the soonest available date for delivery is February 17, 2016.If Mr. [redacted] has any further questions or concerns he may contact me direct.
In researching this complaint, we could find no evidence that a resolution was made or accepted between Ms. [redacted] and Value City Furniture. If this is the case, we would appreciate Ms. [redacted] contacting us to reopen the discussion. I apologize for any inconvenience Ms. [redacted]i may have experienced. If Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
Value City Furniture has done all we can to assist Mr. [redacted] in fixing his chairs. There is nothing more we can do but refer Mr. [redacted] to contact the warranty company and file a claim. We did a curtsey service for Mr. [redacted] and the service technician confirmed the chairs were not defective. At this time Value City Furniture will not be able to repair or replace the chairs.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 02/14/2014, Ms. [redacted] purchased the Javelin Chocolate living room set. The merchandise was delivered to Ms. [redacted]’s residence on 02/202014.After reviewing Ms. [redacted] complaint I have spoken to the Store Manager in regards to compensation, at this time Value City Furniture will not be able...
to offer a refund for Ms. Bermudez’s merchandise. I can confirm that Ms. [redacted] is getting a repair on her merchandise.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 4/4/16 Mrs. [redacted] purchased the Aquarius Walnut power recliner, the Avery 86” sofa, and the Tracey accent chair. The power recliner and the sofa were delivered on 4/7/16 and the accent chair was delivered on 6/2/16 due to ordering complications.Upon reviewing Mrs. [redacted]’s information with the...
General Manager, a confirmation has been received that a refund check request in the amount of $150 has been submitted to our Corporate Office to be disbursed to AcceptanceNow to be applied to Mrs. [redacted]’s contract. Once the check is received by the General Manager, it is then processed by AcceptanceNow for the funds to reflect on the contract.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 03/19/2015, Ms. [redacted] purchased the Kismet queen memory foam sleeper sofa. I apologize for any frustrations Ms. [redacted] may have experienced regarding the delivery and any damages to her residence. I have confirmed with Harris Delivery Solutions that the Owner has reached out to...
coordinate a timeframe for inspection and resolution of Ms. [redacted]’s inquiry.If Ms. [redacted] has any further questions or concerns she may contact me direct.
I was unable to locate an invoice for [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H
On 02/09/2012, Mr. [redacted] purchased the Branson Brown 2-piece livingroom set. This merchandise was delivered to Mr. [redacted]’s residence on 02/18/2012.I apologize for the delay in resolving Mr. [redacted]’s inquiry. While we are unable to locate multiple contacts from Mr. or Mrs. [redacted] within the first year of receiving the merchandise, we want to assist in the interest of the Customer.In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to keep his merchandise and offer a store credit for replacement. Mr. [redacted] will need to go to the store to choose replacement merchandise with a store credit of $385.00. If Mr. [redacted] chooses merchandise that costs more than his store credit, he will be responsible for paying the difference. Mr. [redacted] will also be responsible for half the delivery fee if he chooses to have his merchandise delivered. Mr. [redacted] will have 30 days to use this Store Credit or make special accommodations with the General Manager.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 2/23/2018, Ms. [redacted] ordered the Brittney sofa and chaise set. The furniture was delivered to Ms. [redacted]’s residence on 2/27/2018.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. A part order for the buttons were placed on 2/27/2018 and...
3/9/2017. There is a standard wait time of 8-12 weeks for part orders to ship to the store locations. At this time, Ms. [redacted]’s part order has an expected tome of arrival dated for 4/29/2018. If we are unable to receive the parts, then we will look into exchanging the chaise for Ms. [redacted] at no cost to her.If Ms. [redacted] has any questions or concerns, she can contact the General Manager at the store location at 410-744-6784. She can also contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]
The partial credit offered was $250 which I do not believe is suffiecient.. I have been totally inconvenienced and the store does have any furniture that I like. The store conpletely disposed of my furniture since Sat last week and did not call to give me any options of receiving it back as it was picked up prior to disposing nor did I receive a call after . I had to call on Wed Aug 5 at 6pm because I was waiting for my delivery since 5 and did not receive yet. When I called I was on hold 20 to 30mins as the manager picked up to tell me they were helping other customers and the operations manager Maureen came back on the phone to tell me she assures me my merchandise was on the truck on its way to me. Then I receive a call back at 7 from Rebecca saying this merchandise was thrown away on Sat and nothing they can do to get it back. I was also inconvenienced the prior week when I had an appointment noone showed up to which I spoke to Kaneeda about who's responding to this Revdex.com complaint , along with another appointment they only came to inspect my furniture and that was not explained to me then had to set up another day for them to come just for my merchandise to be picked up and not returned at all..Last Wed when I went into the store Rebecca kept ref a its like a car dealership they dont know until they know but I believe if the process is always the same then it should have been explained to me initially and I shouldve been given options. If I went into a restaurant and something was wrong with the food or service then management gives you your food free of charge and your money back if charged. I even asked the customer service manager above Kadeena if they can order my same set outside of the store and was told no. The store is not willing to be inconvenience or go out of their way but offer me $250 not even 25% of the price and furniture I have to settle for. Ive been in tears since this happened as this furniture was a set that was picked out by a love one that isnt here anymore along with the fact I really love this set and had it for 2years with decorations and other furniture all picked out to match this paticular furniture. I didnt go to court yet to exercise my consumer rights as I am not looking for any handouts but I will because this is not right. I simply asked if I have to settle for furniture I do not like then I should also be compensated with a full refund due to all of the inconvnience, frustration, and mental anguish this has caused. I am also under doctor care aa I have been suffering through depression which I have paperwork for and to add on top of that this happens.
On 08/29/2013, Mrs. [redacted] purchased the Grove Park 3 piece sectional. The merchandise was delivered to Mrs. [redacted]’s residence on 09/13/2013.After receiving Mrs. [redacted]’s complaint I have verified that parts were ordered for Mrs. [redacted], and were expected to be delivered directly to her residence...
within 8-12 weeks. At this time Value City Furniture are unable to order parts for the Grove Park sectional due to the item being discontinued. What we are able to offer Mrs. [redacted] is an in-store credit $1,554.23. Mrs. [redacted] can use the in-store credit towards a new sectional we have in stock. Since the location is closed that Mrs. [redacted] made her original purchase she may visit our Bear, Delaware location or shop online and make her purchase over the phone with our customer care team. Once a reselection is made we will deliver the merchandise to Mrs. [redacted]’s residence and take the merchandise she currently have in her home. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 04/13/2015, Ms. [redacted] purchased the Neo Classic 7-piece queen bedroom set, the 5-piece Cosmo dinette and 2 of the Smokey table lamps. This merchandise was delivered to Ms. [redacted]’s residence on 03/21/2015, with the exception of the mirror delivered on 04/04/2015.Store Personnel has...
agreed to even exchange Ms. [redacted]’s merchandise as requested. Ms. [redacted] will receive the exchange delivery on 04/16/2015. Ms. [redacted] has also received compensation due to her frustrations.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I contacted Mrs. [redacted] 6/30/16 about her message and left a message on her voice mail asking that she return my call to discuss. Thank you,
On 03/30/2015, Mr. [redacted] purchased the Diablo power reclining sofa and power recliner. Mr. [redacted] also purchased a Camryn sofa table. Mr. Frend’s merchandise was delivered on 04/08/15. We apologize for the inconvenience, and wish to thank Mr. [redacted] for taking the time to reach out to us with his...
concerns. Mr. [redacted] may call me direct with any questions or concerns in the future.
On 10/04/2008, Ms. [redacted] purchased the Sensations Chocolate 2-piece sofa and loveseat. The merchandise was delivered to Ms. [redacted]’s residence on 10/31/2008. On 08/29/2015, Ms. [redacted] notified Store Personnel regarding wood sticking out of the back of the sofa. Ms. [redacted] did not purchase any...
extended warranties and therefore only had the 1-year manufacturer’s warranty that expired on 10/31/2009. We will not be able to offer service or repair on Ms. [redacted]’s merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 07/27/16, Mrs. [redacted] purchased the 2 piece Chandler Gray Sectional, the 6 piece Toronto Pecan Bedroom set, and the Tribute Black Lift top Cocktail Table. The merchandise was delivered on 08/13/16.I have reviewed Mrs. [redacted]’s complaint and have made contact with the store Manager who has...
informed me that the part that Mrs. [redacted] needs can’t be ordered any longer. What we can offer Mrs. [redacted] is a full reselect to merchandise that we currently have in our inventory and deliver the new set free of charge. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 3/9/14, Ms. [redacted] purchased the West Village Chocolate sofa and loveseat, 2 of the Merrimac Merlot barstools, and the Glimmer Grey 7 piece dinette with the extended warranty. The furniture was delivered to the residence on 4/5/14.Upon reviewing Ms. [redacted]’s complaint through the Better...
Business Bureau, the General Manager has been contacted and has agreed to refund the amount that Ms. [redacted] paid for the warranty. The complete amount that Ms. [redacted] paid for the warranty is $229.99. We are including the tax amount of $13.80 (6% sales tax) on the warranty into her refund. The total amount that we are refunding Ms. [redacted] is $243.79. The refund amount will be credited back to her Synchrony card and will post to her account within 2-5 business days.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 6/15/16, Mr. [redacted] purchased the Genevieve Plush queen size mattress, the Dimora White 7 piece queen bedroom set, the Queen Smart Motion 1.0 adjustable base, and the Colette Grey 2 piece living room set. Mr. [redacted]’s mattress, bedroom set, and adjustable base were delivered on 6/21/16. The...
living room set was delivered on 6/24/16 and the dresser with the deck was delivered on 7/5/16 due to it being temporarily out of stock at the time of purchase.Mr. [redacted]’s concerns have been addressed by our management team. An extermination from Terminix was scheduled for 10/11/16. Once the furniture and the residence has been treated, we will contact Mr. [redacted] to discuss his options for the furniture. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The options provided did not remedy my problem. None of the options provided me with service equal to what our sales agreement stated. At this point in time, I've gone nearly 2 weeks without said items, missed having them for a housewarming party, and have spent numerous hours trying to figure out what to do. At this point, the sales offered online are better offers than the one I purchased under. Seeing as though even your call center staff cannot help me as well, I'll all you directly. For the numerous failed attempts at correction, can your company do any of the following. 1 -Offer us free shipping, as well as the online deal currently being shown. And upgrade us to the power option at a discounted rate2 -Offer us free shipping,the deal currently being shown online, and add the recliner at a discounted rate.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The store has promised to replace the chase on Saturday, pending delivery of new chase.
While I understand Mr. [redacted]’s frustrations, Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract and we will be unable to offer any type of settlement. Additionally, the soonest available date for delivery is February 17, 2016.If Mr. [redacted] has any further questions or concerns he may contact me direct.
In researching this complaint, we could find no evidence that a resolution was made or accepted between Ms. [redacted] and Value City Furniture. If this is the case, we would appreciate Ms. [redacted] contacting us to reopen the discussion. I apologize for any inconvenience Ms. [redacted]i may have experienced. If Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
Value City Furniture has done all we can to assist Mr. [redacted] in fixing his chairs. There is nothing more we can do but refer Mr. [redacted] to contact the warranty company and file a claim. We did a curtsey service for Mr. [redacted] and the service technician confirmed the chairs were not defective. At this time Value City Furniture will not be able to repair or replace the chairs.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 02/14/2014, Ms. [redacted] purchased the Javelin Chocolate living room set. The merchandise was delivered to Ms. [redacted]’s residence on 02/202014.After reviewing Ms. [redacted] complaint I have spoken to the Store Manager in regards to compensation, at this time Value City Furniture will not be able...
to offer a refund for Ms. Bermudez’s merchandise. I can confirm that Ms. [redacted] is getting a repair on her merchandise.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 4/4/16 Mrs. [redacted] purchased the Aquarius Walnut power recliner, the Avery 86” sofa, and the Tracey accent chair. The power recliner and the sofa were delivered on 4/7/16 and the accent chair was delivered on 6/2/16 due to ordering complications.Upon reviewing Mrs. [redacted]’s information with the...
General Manager, a confirmation has been received that a refund check request in the amount of $150 has been submitted to our Corporate Office to be disbursed to AcceptanceNow to be applied to Mrs. [redacted]’s contract. Once the check is received by the General Manager, it is then processed by AcceptanceNow for the funds to reflect on the contract.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.