I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The store has promised to replace the chase on Saturday, pending delivery of new chase.
On 7/3/2017, Ms. [redacted] purchased 5-piece Newport Cream sectional, the merchandise was delivered to Ms. [redacted]’s merchandise on 7/14/2017.Upon reciving Ms. [redacted]’s complaint I have spoken to the store Manager who informed me that contact has been made to Ms. [redacted] regarding the furniture. There...
are photos showing that the merchandise did not have pet punctures before the delivery and the punctures were something that would have been evident after the merchandise was set up and it shows Ms. [redacted] accepted and signed for the delivery. On 08/10/17 Value City Furniture sent a certified technician to Ms. [redacted]’s residence to repair the punctures in her merchandise. Ms. [redacted] accepted the service and is aware that she will not be getting a replacement or refund.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]
On 02/14/2014, Ms. [redacted] purchased the Javelin Chocolate living room set. The merchandise was delivered to Ms. [redacted]’s residence on 02/202014.After reviewing Ms. [redacted] complaint I have spoken to the Store Manager in regards to compensation, at this time Value City Furniture will not be able...
to offer a refund for Ms. Bermudez’s merchandise. I can confirm that Ms. [redacted] is getting a repair on her merchandise.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 3/20/2016, Ms. [redacted] purchased the 5-piece queen Angelina bedroom set. This merchandise was delivered to Ms. [redacted]’s residence on 4/21/2016 with the exception of the dresser which was delivered on 4/21/2016. At Value City we take pride in our customer’s satisfaction....
Unfortunately, we did not meet your—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.While we cannot alter what has transpired, we have taken steps to ensure that similar incidents will not occur in the future.We deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very best.I have been advised that we have offered Ms. [redacted] a $250 Gift Card to use towards her next purchase. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/11/2015, Ms. [redacted] purchased the Quincy rocker recliner. Ms. [redacted] picked up the merchandise on 06/12/2015. On 07/1/2015 Ms. [redacted] contacted Store Personnel to advise that the seat had ripped. At that time Ms. [redacted] was advised due to her picking up the merchandise, Ms. [redacted] would need to...
bring the merchandise into the store for service to take a look at the damage. On 09/27/2015 Ms. [redacted] delivered the Quincy rocker recliner to the store location for service. According to Ms. [redacted]’s warranty, products that are stained, soiled, or infested with vermin, even if defective, will not be covered. For health and safety reasons, we may not be able to inspect these products to assess whether covered by the warranty, in which case, our company reserves the right to deny warranty coverage. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted]
Value City Furniture has done all we can to assist Mr. [redacted] in fixing his chairs. There is nothing more we can do but refer Mr. [redacted] to contact the warranty company and file a claim. We did a curtsey service for Mr. [redacted] and the service technician confirmed the chairs were not defective. At this time Value City Furniture will not be able to repair or replace the chairs.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
While I understand Mr. [redacted]’s frustrations, Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract and we will be unable to offer any type of settlement. Additionally, the soonest available date for delivery is February 17, 2016.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/13/2015, Ms. [redacted] purchased the Neo Classic 7-piece queen bedroom set, the 5-piece Cosmo dinette and 2 of the Smokey table lamps. This merchandise was delivered to Ms. [redacted]’s residence on 03/21/2015, with the exception of the mirror delivered on 04/04/2015.Store Personnel has...
agreed to even exchange Ms. [redacted]’s merchandise as requested. Ms. [redacted] will receive the exchange delivery on 04/16/2015. Ms. [redacted] has also received compensation due to her frustrations.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/21/2017, [redacted] purchased the Hanover youth full bookcase bed with storage and the Hanover desk. The merchandise was delivered to [redacted]’s residence on 6/28/2017.After reviewing [redacted]’s complaint I would like to inform him that the item purchased is a full size bed. If the item...
didn’t meet [redacted]’s standards, Value City Furniture has a 7 day worry-free return policy. [redacted] didn’t contact Value City Furniture until 7/25/2017, requesting the sizing information for the bed. At this time [redacted] would have to contact the store Manager at the [redacted] location to request a reselect. I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 2/23/2018, Ms. [redacted] ordered the Brittney sofa and chaise set. The furniture was delivered to Ms. [redacted]’s residence on 2/27/2018.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. A part order for the buttons were placed on 2/27/2018 and...
3/9/2017. There is a standard wait time of 8-12 weeks for part orders to ship to the store locations. At this time, Ms. [redacted]’s part order has an expected tome of arrival dated for 4/29/2018. If we are unable to receive the parts, then we will look into exchanging the chaise for Ms. [redacted] at no cost to her.If Ms. [redacted] has any questions or concerns, she can contact the General Manager at the store location at 410-744-6784. She can also contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]
On 03/04/2017, Mr. [redacted] purchased the 2 piece Carla Gray sofa and loveseat, the Plantation Cove cocktail table, and the Plantation Cove end table. The Carla Gray loveseat was delivered to Mr. [redacted]’s residence on 03/10/2017, and the remaining merchandise is scheduled to be delivered on...
04/15/2017.After reviewing Mr. [redacted]’s complaint I have confirmed that 104/15/2017, is the soonest date we have avalible for delivery. The merchandise is currently out of stock with the vendor and that has been the delay for a sooner delivery. If the merchandise becomes available any sooner direct contact will be made to Mr. [redacted] to set up a sooner date for delivery.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 3/9/14, Ms. [redacted] purchased the West Village Chocolate sofa and loveseat, 2 of the Merrimac Merlot barstools, and the Glimmer Grey 7 piece dinette with the extended warranty. The furniture was delivered to the residence on 4/5/14.Upon reviewing Ms. [redacted]’s complaint through the Better...
Business Bureau, the General Manager has been contacted and has agreed to refund the amount that Ms. [redacted] paid for the warranty. The complete amount that Ms. [redacted] paid for the warranty is $229.99. We are including the tax amount of $13.80 (6% sales tax) on the warranty into her refund. The total amount that we are refunding Ms. [redacted] is $243.79. The refund amount will be credited back to her Synchrony card and will post to her account within 2-5 business days.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am at a lost of words in regards, to being a customer with Value City Furniture furthermore, with the St. Peter's location. Ms. H[redacted] the representative that is handling my Revdex.com complaint is unprofessional and her actions seems if she could care less that I am a loyal customer or not with Value City Furniture. Ms. H[redacted] informed me something different via telephone on November 4th in regards, to the $100 credit and the delivery of the correct chairs. On November 8, I placed a follow up call to Ms. H[redacted] for verification of the credit. I was told per another associate that, "I would receive". The telephone call was disconnected or lost signal. I did not receive a follow up from anyone. I [redacted] later placed another follow up call later and received additional info per another associate about the details of the order and credit. Ms. H[redacted] did not return any of my calls. I placed a follow up call to St. Peter's location and spoke with Paula (unpleasant). I was informed per Paula that Ms. H[redacted] did not set up a delivery date as agreed on Nov 4th. I [redacted] had to schedule the delivery date. I would like to return the merchandise because I am truly disappointed in the services I received. However, I am willing to discuss further credits and part ways.
On 02/09/2012, Mr. [redacted] purchased the Branson Brown 2-piece livingroom set. This merchandise was delivered to Mr. [redacted]’s residence on 02/18/2012.I apologize for the delay in resolving Mr. [redacted]’s inquiry. While we are unable to locate multiple contacts from Mr. or Mrs. [redacted] within the first year of receiving the merchandise, we want to assist in the interest of the Customer.In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to keep his merchandise and offer a store credit for replacement. Mr. [redacted] will need to go to the store to choose replacement merchandise with a store credit of $385.00. If Mr. [redacted] chooses merchandise that costs more than his store credit, he will be responsible for paying the difference. Mr. [redacted] will also be responsible for half the delivery fee if he chooses to have his merchandise delivered. Mr. [redacted] will have 30 days to use this Store Credit or make special accommodations with the General Manager.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The options provided did not remedy my problem. None of the options provided me with service equal to what our sales agreement stated. At this point in time, I've gone nearly 2 weeks without said items, missed having them for a housewarming party, and have spent numerous hours trying to figure out what to do. At this point, the sales offered online are better offers than the one I purchased under. Seeing as though even your call center staff cannot help me as well, I'll all you directly. For the numerous failed attempts at correction, can your company do any of the following. 1 -Offer us free shipping, as well as the online deal currently being shown. And upgrade us to the power option at a discounted rate2 -Offer us free shipping,the deal currently being shown online, and add the recliner at a discounted rate.
I was unable to locate an invoice for [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H
On 06/29/2014, Ms. [redacted] purchased the 4-piece Big Softie sectional, the La Mesa firm mattress and the Plantation cove bed, dresser/mirror, nightstand and vertical mirror. This merchandise was delivered to Ms. [redacted]s’ residence on 07/18/2014.I apologize for the continued delays with getting the...
feet to complete the nightstand on Ms. [redacted] order. I have confirmed with the Assistant Manager that Ms. [redacted] is scheduled for exchange of the recliner as well as the installation of the feet on 06/19/2015.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 08/29/2013, Mrs. [redacted] purchased the Grove Park 3 piece sectional. The merchandise was delivered to Mrs. [redacted]’s residence on 09/13/2013.After receiving Mrs. [redacted]’s complaint I have verified that parts were ordered for Mrs. [redacted], and were expected to be delivered directly to her residence...
within 8-12 weeks. At this time Value City Furniture are unable to order parts for the Grove Park sectional due to the item being discontinued. What we are able to offer Mrs. [redacted] is an in-store credit $1,554.23. Mrs. [redacted] can use the in-store credit towards a new sectional we have in stock. Since the location is closed that Mrs. [redacted] made her original purchase she may visit our Bear, Delaware location or shop online and make her purchase over the phone with our customer care team. Once a reselection is made we will deliver the merchandise to Mrs. [redacted]’s residence and take the merchandise she currently have in her home. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
The partial credit offered was $250 which I do not believe is suffiecient.. I have been totally inconvenienced and the store does have any furniture that I like. The store conpletely disposed of my furniture since Sat last week and did not call to give me any options of receiving it back as it was picked up prior to disposing nor did I receive a call after . I had to call on Wed Aug 5 at 6pm because I was waiting for my delivery since 5 and did not receive yet. When I called I was on hold 20 to 30mins as the manager picked up to tell me they were helping other customers and the operations manager Maureen came back on the phone to tell me she assures me my merchandise was on the truck on its way to me. Then I receive a call back at 7 from Rebecca saying this merchandise was thrown away on Sat and nothing they can do to get it back. I was also inconvenienced the prior week when I had an appointment noone showed up to which I spoke to Kaneeda about who's responding to this Revdex.com complaint , along with another appointment they only came to inspect my furniture and that was not explained to me then had to set up another day for them to come just for my merchandise to be picked up and not returned at all..Last Wed when I went into the store Rebecca kept ref a its like a car dealership they dont know until they know but I believe if the process is always the same then it should have been explained to me initially and I shouldve been given options. If I went into a restaurant and something was wrong with the food or service then management gives you your food free of charge and your money back if charged. I even asked the customer service manager above Kadeena if they can order my same set outside of the store and was told no. The store is not willing to be inconvenience or go out of their way but offer me $250 not even 25% of the price and furniture I have to settle for. Ive been in tears since this happened as this furniture was a set that was picked out by a love one that isnt here anymore along with the fact I really love this set and had it for 2years with decorations and other furniture all picked out to match this paticular furniture. I didnt go to court yet to exercise my consumer rights as I am not looking for any handouts but I will because this is not right. I simply asked if I have to settle for furniture I do not like then I should also be compensated with a full refund due to all of the inconvnience, frustration, and mental anguish this has caused. I am also under doctor care aa I have been suffering through depression which I have paperwork for and to add on top of that this happens.
I spoke to Karema earlier today and thanked her for helping me with my complaint. However, when I got home from work my husband told me when he called the same American Signature furniture store he was told by someone named Muhammad that only corporate could assist him with his order. Then, when he was transferred to corporate he kept speaking with different people who would tell him they have to read the notes from his case and then would be placed on hold then would get disconnected. Also, my husband said he was told we were scheduled for a pickup for next month. I know it's the holiday so Karema at your convenience can you please call me or my husband and assist us in trying to order these items please? Also if you could confirm again the percentage of our credit so we won't go over that amount. Again my number is ###-###-#### and my husband, [redacted]'s number is [redacted]. Thank you so much.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The store has promised to replace the chase on Saturday, pending delivery of new chase.
On 7/3/2017, Ms. [redacted] purchased 5-piece Newport Cream sectional, the merchandise was delivered to Ms. [redacted]’s merchandise on 7/14/2017.Upon reciving Ms. [redacted]’s complaint I have spoken to the store Manager who informed me that contact has been made to Ms. [redacted] regarding the furniture. There...
are photos showing that the merchandise did not have pet punctures before the delivery and the punctures were something that would have been evident after the merchandise was set up and it shows Ms. [redacted] accepted and signed for the delivery. On 08/10/17 Value City Furniture sent a certified technician to Ms. [redacted]’s residence to repair the punctures in her merchandise. Ms. [redacted] accepted the service and is aware that she will not be getting a replacement or refund.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]
On 02/14/2014, Ms. [redacted] purchased the Javelin Chocolate living room set. The merchandise was delivered to Ms. [redacted]’s residence on 02/202014.After reviewing Ms. [redacted] complaint I have spoken to the Store Manager in regards to compensation, at this time Value City Furniture will not be able...
to offer a refund for Ms. Bermudez’s merchandise. I can confirm that Ms. [redacted] is getting a repair on her merchandise.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 3/20/2016, Ms. [redacted] purchased the 5-piece queen Angelina bedroom set. This merchandise was delivered to Ms. [redacted]’s residence on 4/21/2016 with the exception of the dresser which was delivered on 4/21/2016. At Value City we take pride in our customer’s satisfaction....
Unfortunately, we did not meet your—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.While we cannot alter what has transpired, we have taken steps to ensure that similar incidents will not occur in the future.We deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very best.I have been advised that we have offered Ms. [redacted] a $250 Gift Card to use towards her next purchase. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/11/2015, Ms. [redacted] purchased the Quincy rocker recliner. Ms. [redacted] picked up the merchandise on 06/12/2015. On 07/1/2015 Ms. [redacted] contacted Store Personnel to advise that the seat had ripped. At that time Ms. [redacted] was advised due to her picking up the merchandise, Ms. [redacted] would need to...
bring the merchandise into the store for service to take a look at the damage. On 09/27/2015 Ms. [redacted] delivered the Quincy rocker recliner to the store location for service. According to Ms. [redacted]’s warranty, products that are stained, soiled, or infested with vermin, even if defective, will not be covered. For health and safety reasons, we may not be able to inspect these products to assess whether covered by the warranty, in which case, our company reserves the right to deny warranty coverage. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted]
Value City Furniture has done all we can to assist Mr. [redacted] in fixing his chairs. There is nothing more we can do but refer Mr. [redacted] to contact the warranty company and file a claim. We did a curtsey service for Mr. [redacted] and the service technician confirmed the chairs were not defective. At this time Value City Furniture will not be able to repair or replace the chairs.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
While I understand Mr. [redacted]’s frustrations, Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract and we will be unable to offer any type of settlement. Additionally, the soonest available date for delivery is February 17, 2016.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/13/2015, Ms. [redacted] purchased the Neo Classic 7-piece queen bedroom set, the 5-piece Cosmo dinette and 2 of the Smokey table lamps. This merchandise was delivered to Ms. [redacted]’s residence on 03/21/2015, with the exception of the mirror delivered on 04/04/2015.Store Personnel has...
agreed to even exchange Ms. [redacted]’s merchandise as requested. Ms. [redacted] will receive the exchange delivery on 04/16/2015. Ms. [redacted] has also received compensation due to her frustrations.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/21/2017, [redacted] purchased the Hanover youth full bookcase bed with storage and the Hanover desk. The merchandise was delivered to [redacted]’s residence on 6/28/2017.After reviewing [redacted]’s complaint I would like to inform him that the item purchased is a full size bed. If the item...
didn’t meet [redacted]’s standards, Value City Furniture has a 7 day worry-free return policy. [redacted] didn’t contact Value City Furniture until 7/25/2017, requesting the sizing information for the bed. At this time [redacted] would have to contact the store Manager at the [redacted] location to request a reselect. I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 2/23/2018, Ms. [redacted] ordered the Brittney sofa and chaise set. The furniture was delivered to Ms. [redacted]’s residence on 2/27/2018.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. A part order for the buttons were placed on 2/27/2018 and...
3/9/2017. There is a standard wait time of 8-12 weeks for part orders to ship to the store locations. At this time, Ms. [redacted]’s part order has an expected tome of arrival dated for 4/29/2018. If we are unable to receive the parts, then we will look into exchanging the chaise for Ms. [redacted] at no cost to her.If Ms. [redacted] has any questions or concerns, she can contact the General Manager at the store location at 410-744-6784. She can also contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]
On 03/04/2017, Mr. [redacted] purchased the 2 piece Carla Gray sofa and loveseat, the Plantation Cove cocktail table, and the Plantation Cove end table. The Carla Gray loveseat was delivered to Mr. [redacted]’s residence on 03/10/2017, and the remaining merchandise is scheduled to be delivered on...
04/15/2017.After reviewing Mr. [redacted]’s complaint I have confirmed that 104/15/2017, is the soonest date we have avalible for delivery. The merchandise is currently out of stock with the vendor and that has been the delay for a sooner delivery. If the merchandise becomes available any sooner direct contact will be made to Mr. [redacted] to set up a sooner date for delivery.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 3/9/14, Ms. [redacted] purchased the West Village Chocolate sofa and loveseat, 2 of the Merrimac Merlot barstools, and the Glimmer Grey 7 piece dinette with the extended warranty. The furniture was delivered to the residence on 4/5/14.Upon reviewing Ms. [redacted]’s complaint through the Better...
Business Bureau, the General Manager has been contacted and has agreed to refund the amount that Ms. [redacted] paid for the warranty. The complete amount that Ms. [redacted] paid for the warranty is $229.99. We are including the tax amount of $13.80 (6% sales tax) on the warranty into her refund. The total amount that we are refunding Ms. [redacted] is $243.79. The refund amount will be credited back to her Synchrony card and will post to her account within 2-5 business days.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am at a lost of words in regards, to being a customer with Value City Furniture furthermore, with the St. Peter's location. Ms. H[redacted] the representative that is handling my Revdex.com complaint is unprofessional and her actions seems if she could care less that I am a loyal customer or not with Value City Furniture. Ms. H[redacted] informed me something different via telephone on November 4th in regards, to the $100 credit and the delivery of the correct chairs. On November 8, I placed a follow up call to Ms. H[redacted] for verification of the credit. I was told per another associate that, "I would receive". The telephone call was disconnected or lost signal. I did not receive a follow up from anyone. I [redacted] later placed another follow up call later and received additional info per another associate about the details of the order and credit. Ms. H[redacted] did not return any of my calls. I placed a follow up call to St. Peter's location and spoke with Paula (unpleasant). I was informed per Paula that Ms. H[redacted] did not set up a delivery date as agreed on Nov 4th. I [redacted] had to schedule the delivery date. I would like to return the merchandise because I am truly disappointed in the services I received. However, I am willing to discuss further credits and part ways.
On 02/09/2012, Mr. [redacted] purchased the Branson Brown 2-piece livingroom set. This merchandise was delivered to Mr. [redacted]’s residence on 02/18/2012.I apologize for the delay in resolving Mr. [redacted]’s inquiry. While we are unable to locate multiple contacts from Mr. or Mrs. [redacted] within the first year of receiving the merchandise, we want to assist in the interest of the Customer.In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to keep his merchandise and offer a store credit for replacement. Mr. [redacted] will need to go to the store to choose replacement merchandise with a store credit of $385.00. If Mr. [redacted] chooses merchandise that costs more than his store credit, he will be responsible for paying the difference. Mr. [redacted] will also be responsible for half the delivery fee if he chooses to have his merchandise delivered. Mr. [redacted] will have 30 days to use this Store Credit or make special accommodations with the General Manager.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The options provided did not remedy my problem. None of the options provided me with service equal to what our sales agreement stated. At this point in time, I've gone nearly 2 weeks without said items, missed having them for a housewarming party, and have spent numerous hours trying to figure out what to do. At this point, the sales offered online are better offers than the one I purchased under. Seeing as though even your call center staff cannot help me as well, I'll all you directly. For the numerous failed attempts at correction, can your company do any of the following. 1 -Offer us free shipping, as well as the online deal currently being shown. And upgrade us to the power option at a discounted rate2 -Offer us free shipping,the deal currently being shown online, and add the recliner at a discounted rate.
I was unable to locate an invoice for [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H
On 06/29/2014, Ms. [redacted] purchased the 4-piece Big Softie sectional, the La Mesa firm mattress and the Plantation cove bed, dresser/mirror, nightstand and vertical mirror. This merchandise was delivered to Ms. [redacted]s’ residence on 07/18/2014.I apologize for the continued delays with getting the...
feet to complete the nightstand on Ms. [redacted] order. I have confirmed with the Assistant Manager that Ms. [redacted] is scheduled for exchange of the recliner as well as the installation of the feet on 06/19/2015.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 08/29/2013, Mrs. [redacted] purchased the Grove Park 3 piece sectional. The merchandise was delivered to Mrs. [redacted]’s residence on 09/13/2013.After receiving Mrs. [redacted]’s complaint I have verified that parts were ordered for Mrs. [redacted], and were expected to be delivered directly to her residence...
within 8-12 weeks. At this time Value City Furniture are unable to order parts for the Grove Park sectional due to the item being discontinued. What we are able to offer Mrs. [redacted] is an in-store credit $1,554.23. Mrs. [redacted] can use the in-store credit towards a new sectional we have in stock. Since the location is closed that Mrs. [redacted] made her original purchase she may visit our Bear, Delaware location or shop online and make her purchase over the phone with our customer care team. Once a reselection is made we will deliver the merchandise to Mrs. [redacted]’s residence and take the merchandise she currently have in her home. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
The partial credit offered was $250 which I do not believe is suffiecient.. I have been totally inconvenienced and the store does have any furniture that I like. The store conpletely disposed of my furniture since Sat last week and did not call to give me any options of receiving it back as it was picked up prior to disposing nor did I receive a call after . I had to call on Wed Aug 5 at 6pm because I was waiting for my delivery since 5 and did not receive yet. When I called I was on hold 20 to 30mins as the manager picked up to tell me they were helping other customers and the operations manager Maureen came back on the phone to tell me she assures me my merchandise was on the truck on its way to me. Then I receive a call back at 7 from Rebecca saying this merchandise was thrown away on Sat and nothing they can do to get it back. I was also inconvenienced the prior week when I had an appointment noone showed up to which I spoke to Kaneeda about who's responding to this Revdex.com complaint , along with another appointment they only came to inspect my furniture and that was not explained to me then had to set up another day for them to come just for my merchandise to be picked up and not returned at all..Last Wed when I went into the store Rebecca kept ref a its like a car dealership they dont know until they know but I believe if the process is always the same then it should have been explained to me initially and I shouldve been given options. If I went into a restaurant and something was wrong with the food or service then management gives you your food free of charge and your money back if charged. I even asked the customer service manager above Kadeena if they can order my same set outside of the store and was told no. The store is not willing to be inconvenience or go out of their way but offer me $250 not even 25% of the price and furniture I have to settle for. Ive been in tears since this happened as this furniture was a set that was picked out by a love one that isnt here anymore along with the fact I really love this set and had it for 2years with decorations and other furniture all picked out to match this paticular furniture. I didnt go to court yet to exercise my consumer rights as I am not looking for any handouts but I will because this is not right. I simply asked if I have to settle for furniture I do not like then I should also be compensated with a full refund due to all of the inconvnience, frustration, and mental anguish this has caused. I am also under doctor care aa I have been suffering through depression which I have paperwork for and to add on top of that this happens.
I spoke to Karema earlier today and thanked her for helping me with my complaint. However, when I got home from work my husband told me when he called the same American Signature furniture store he was told by someone named Muhammad that only corporate could assist him with his order. Then, when he was transferred to corporate he kept speaking with different people who would tell him they have to read the notes from his case and then would be placed on hold then would get disconnected. Also, my husband said he was told we were scheduled for a pickup for next month. I know it's the holiday so Karema at your convenience can you please call me or my husband and assist us in trying to order these items please? Also if you could confirm again the percentage of our credit so we won't go over that amount. Again my number is ###-###-#### and my husband, [redacted]'s number is [redacted]. Thank you so much.