On 01/24/2015, Ms[redacted] purchased the Brown Maximum Chaise. The merchandise was picked up on 01/24/2015. After reviewing Ms[redacted]’s complaint I have made contact with the corporate Manager who has advised me that we will not be able to provide $75 cash compensation in place of the gift...
card Ms[redacted] received on 07/27/2016. Ms[redacted] has had the gift card for 5 months. Value City furniture will be exchanging Ms[redacted]’s merchandise on 01/28/17. Ms[redacted] has also received $75 cash compensation on 08/01/2016. Essentially Ms[redacted] has received her merchandise at no cost to her.I apologize for any inconvenience Ms[redacted] may have experienced. If Ms[redacted] has any further questions or concerns she may contact me direct.
On 10/11/2015, Mr. [redacted] purchased the Adrian Chocolate 2-piece sofa and loveseat. Mr. [redacted] picked up the merchandise on 10/13/2015. On 11/29/2015 Mr. [redacted] scheduled a service call regarding the Adrian loveseat had a wrinkle in the fabric of the side of the loveseat. The service call was completed...
on 12/09/2015. On 01/30/2016 Mr. [redacted] advised that the cushions on the Adrian Chocolate sofa were going flat. Store Personnel ordered 1 seat core and Mr. [redacted] is set up for repair on the Adrian Chocolate sofa on 04/06/2016. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted]. The General Manager has advised Mr. [redacted] that we will replace all cushion cores of the Adrian Chocolate sofa on 04/06/16. The General Manager also advised that if Mr. [redacted] is not satisfied with the repair we can then inspect the furniture to be returned for a refund. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would like to know when I will be receiving my refund.
Ms. [redacted] purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store.Ms. [redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms. [redacted] with her complaint. Value City Furniture has...
no legal right to exchange, refund or alter an AcceptanceNow contract. Ms. [redacted] will need to contact an AcceptanceNow representative at (888) 672-2411 or by mail at 5501 Headquarters Dr, Plano, TX 75025.Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow.
On 3/12/16, Mr. [redacted] purchased the Beckett Pine chest, nightstand, and king bed. The General Manager has been contacted and the furniture Mr. [redacted] initially purchased is now available and can be delivered as soon as 3/6/16. As compensation for Mr. [redacted]’s inconvenience, the General...
Manager is extending free delivery of the furniture. Mr. [redacted] has been contacted via telephone to discuss how he would like to proceed from this point.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 08/19/2015, Mr. [redacted] purchased the Plantation cove queen black canopy bed, two of the Plantation Cove black nightstands. Mr. [redacted] also purchased the Seaside daybed with Trundle, the Seaside black lingerie chest, Charleston Bay nightstand and dresser, mirror and chest. The merchandise was...
delivered to Mr. [redacted] residence on 08/29/2014. On 07/30/2015, Mr. [redacted] notified Store Personnel regarding the problems with the two Plantation Cove black nightstands and the Seaside Daybed with Trundle. Store Personnel sent a service technician out to Mr. [redacted] residence on 08/07/2015. Mr. [redacted] was set up to have a replacement of the Plantation Cove nightstand, Seaside black storage trundle and the Seaside bookcase headboard. The General Manager has tried to contact Mr. [redacted] to offer assistance and help resolve these issues. Mr. [redacted] can contact the General Manager directly at (636)-397-9002 and advise that he is following up on his claim with the Revdex.com. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,
The General Manager has contacted Mr. & Mrs. [redacted] on 12/30/2015. Mrs. [redacted] was advised of why we would need to send a service technician to her residence. Mrs. [redacted] also advised the General Manager that she would send pictures to view the merchandise damage. At that time Mrs. [redacted] advised to contact her on Wednesday 01/06/2016. The General Manager will contact Mr. & Mrs. [redacted] on 01/06/2016 to discuss the resolution regarding the merchandise damage. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 8/22/17, Ms. [redacted] purchased the Monterey 3-piece power sofa & the 2-piece power love seat. The furniture was delivered to the residence on 8/27/17.We understand Ms. [redacted]’s concerns and apologize for any inconveniences. The General Manager at the store location contacted Ms. [redacted] and scheduled an exchange of the left arm facing recliner portion of her sofa for 11/27/17. The exchange of the right arm facing recliner portion of her sofa was completed on 12/11/17. If Ms. [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
Since the date of our last response Ms. [redacted] has not contacted American Signature Furniture to accept or discuss our proposed resolution. Per our policy, thais is the only resolution that can be given. We apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 2/19/2017, Ms. [redacted] made her purchase with Value City Furniture. The order was delivered to Ms. [redacted]’s residence on 3/3/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Our store locations in Burbank, IL and Northlake, IL are...
working together to get these issues taken care of. A member of our Customer Service team will be in contact with Ms. [redacted] to schedule a date to continue to service her bed.If Ms. [redacted] has any further questions or concerns, she can contact our Burbank, IL location at ###-###-#### or our Northlake, IL location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
there is no damage to the structure, the cushion is what has been damaged and it is not due to animals as we experienced the problem long before obtaining animals the problem is that your selling rep positioned the warranty to cover EVERYTHING regardless of who did it or how it occurred that is fraud, I can assure you that if this is not handled correctly I will be sure to bring legal action in to question I will not be held liable for buying a warranty positioned as covering everything so that a sale can be made.
After reaching out to the General Manager, we are willing to offer Ms. [redacted] an even exchange of her merchandise. Please note that this will prohibit any future exchanges and Ms. [redacted] will only have a service warranty going forward. Exceptions in this case will not be made for any future claims.If Ms. [redacted] is unwilling to wait until February 20th for service, she may contact the Store to request the exchange for a date that is convenient for her.
March ,17 I purchased a 6 pc kg Brs -esquire merlot bedroom furniture .. I also purchased a 6pc ch w/chr&BN -Newcastle mhgy dinning furniture. .with value city in the amount of $2,792.62 paid in full using a debit card..
After reviewing Mr. [redacted]’s complaint, I have spoken to the store Manager and American Signature can offer Mr. [redacted] an in-store credit for the full amount of the 3 piece sectional. The total amount Mr. [redacted] has to select new merchandise is $1,884.53. Mr. [redacted] has 30 days to use the in-store credit. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 2/8/15, Mrs. [redacted] purchased the St. Malo Brown 6 piece sectional. Mrs. [redacted] received the furniture on 2/13/15.Upon receiving Mrs. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has...
agreed to exchange Mrs. [redacted] to return the merchandise for a brand new sectional, same style and color. Mrs. [redacted] has been contacted via telephone to schedule a day to pick up the furniture from the local store or delivered to her home at no extra cost.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Ashley H[redacted]Phone: ###-###-#### Ext: 4421#Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 09/04/2013, Mr. [redacted] purchased the Abaco 5-piece dinette. This merchandise was delivered to Mr. [redacted]’s residence on 10/01/2013. Mr. [redacted]’s merchandise has been scheduled for service appointments on several occasions. Unfortunately, we were unable to complete the appointments due to Mr. [redacted]...
not being present and our service technicians were prohibited from entering the residence. Mr. [redacted] is scheduled for a final service appointment on 05/02/2015. Mr. [redacted] will need to be present for the scheduled service appointment to be completed. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 07/30/2015, Ms. [redacted] purchased the Terrace 9-piece outside patio set. This merchandise was picked up by Ms. [redacted] on 07/30/2015.According to the back of Ms. [redacted]’s receipt; once the merchandise is picked up, if damages are discovered, it will be the Customer’s responsibility to return...
any merchandise to the store for service or exchange. In the interest of customer service, the General Manager authorized a full refund of the merchandise, however; it will be Ms. [redacted]’s responsibility to return the merchandise to the Store in Pineville for a refund.
On 01/24/2015, Ms[redacted] purchased the Brown Maximum Chaise. The merchandise was picked up on 01/24/2015. After reviewing Ms[redacted]’s complaint I have made contact with the corporate Manager who has advised me that we will not be able to provide $75 cash compensation in place of the gift...
card Ms[redacted] received on 07/27/2016. Ms[redacted] has had the gift card for 5 months. Value City furniture will be exchanging Ms[redacted]’s merchandise on 01/28/17. Ms[redacted] has also received $75 cash compensation on 08/01/2016. Essentially Ms[redacted] has received her merchandise at no cost to her.I apologize for any inconvenience Ms[redacted] may have experienced. If Ms[redacted] has any further questions or concerns she may contact me direct.
We are not American Signature. Please assist this customer in getting this information to the correct corporation.
On 10/11/2015, Mr. [redacted] purchased the Adrian Chocolate 2-piece sofa and loveseat. Mr. [redacted] picked up the merchandise on 10/13/2015. On 11/29/2015 Mr. [redacted] scheduled a service call regarding the Adrian loveseat had a wrinkle in the fabric of the side of the loveseat. The service call was completed...
on 12/09/2015. On 01/30/2016 Mr. [redacted] advised that the cushions on the Adrian Chocolate sofa were going flat. Store Personnel ordered 1 seat core and Mr. [redacted] is set up for repair on the Adrian Chocolate sofa on 04/06/2016. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted]. The General Manager has advised Mr. [redacted] that we will replace all cushion cores of the Adrian Chocolate sofa on 04/06/16. The General Manager also advised that if Mr. [redacted] is not satisfied with the repair we can then inspect the furniture to be returned for a refund. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would like to know when I will be receiving my refund.
Ms. [redacted] purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store.Ms. [redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms. [redacted] with her complaint. Value City Furniture has...
no legal right to exchange, refund or alter an AcceptanceNow contract. Ms. [redacted] will need to contact an AcceptanceNow representative at (888) 672-2411 or by mail at 5501 Headquarters Dr, Plano, TX 75025.Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow.
I requested to be accommodated for the 2 days I was forced to call off work which totals $324.64 as well as the cost of carpet cleaning.
On 3/12/16, Mr. [redacted] purchased the Beckett Pine chest, nightstand, and king bed. The General Manager has been contacted and the furniture Mr. [redacted] initially purchased is now available and can be delivered as soon as 3/6/16. As compensation for Mr. [redacted]’s inconvenience, the General...
Manager is extending free delivery of the furniture. Mr. [redacted] has been contacted via telephone to discuss how he would like to proceed from this point.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 08/19/2015, Mr. [redacted] purchased the Plantation cove queen black canopy bed, two of the Plantation Cove black nightstands. Mr. [redacted] also purchased the Seaside daybed with Trundle, the Seaside black lingerie chest, Charleston Bay nightstand and dresser, mirror and chest. The merchandise was...
delivered to Mr. [redacted] residence on 08/29/2014. On 07/30/2015, Mr. [redacted] notified Store Personnel regarding the problems with the two Plantation Cove black nightstands and the Seaside Daybed with Trundle. Store Personnel sent a service technician out to Mr. [redacted] residence on 08/07/2015. Mr. [redacted] was set up to have a replacement of the Plantation Cove nightstand, Seaside black storage trundle and the Seaside bookcase headboard. The General Manager has tried to contact Mr. [redacted] to offer assistance and help resolve these issues. Mr. [redacted] can contact the General Manager directly at (636)-397-9002 and advise that he is following up on his claim with the Revdex.com. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,
The General Manager has contacted Mr. & Mrs. [redacted] on 12/30/2015. Mrs. [redacted] was advised of why we would need to send a service technician to her residence. Mrs. [redacted] also advised the General Manager that she would send pictures to view the merchandise damage. At that time Mrs. [redacted] advised to contact her on Wednesday 01/06/2016. The General Manager will contact Mr. & Mrs. [redacted] on 01/06/2016 to discuss the resolution regarding the merchandise damage. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 8/22/17, Ms. [redacted] purchased the Monterey 3-piece power sofa & the 2-piece power love seat. The furniture was delivered to the residence on 8/27/17.We understand Ms. [redacted]’s concerns and apologize for any inconveniences. The General Manager at the store location contacted Ms. [redacted] and scheduled an exchange of the left arm facing recliner portion of her sofa for 11/27/17. The exchange of the right arm facing recliner portion of her sofa was completed on 12/11/17. If Ms. [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
Since the date of our last response Ms. [redacted] has not contacted American Signature Furniture to accept or discuss our proposed resolution. Per our policy, thais is the only resolution that can be given. We apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 2/19/2017, Ms. [redacted] made her purchase with Value City Furniture. The order was delivered to Ms. [redacted]’s residence on 3/3/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Our store locations in Burbank, IL and Northlake, IL are...
working together to get these issues taken care of. A member of our Customer Service team will be in contact with Ms. [redacted] to schedule a date to continue to service her bed.If Ms. [redacted] has any further questions or concerns, she can contact our Burbank, IL location at ###-###-#### or our Northlake, IL location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
there is no damage to the structure, the cushion is what has been damaged and it is not due to animals as we experienced the problem long before obtaining animals the problem is that your selling rep positioned the warranty to cover EVERYTHING regardless of who did it or how it occurred that is fraud, I can assure you that if this is not handled correctly I will be sure to bring legal action in to question I will not be held liable for buying a warranty positioned as covering everything so that a sale can be made.
After reaching out to the General Manager, we are willing to offer Ms. [redacted] an even exchange of her merchandise. Please note that this will prohibit any future exchanges and Ms. [redacted] will only have a service warranty going forward. Exceptions in this case will not be made for any future claims.If Ms. [redacted] is unwilling to wait until February 20th for service, she may contact the Store to request the exchange for a date that is convenient for her.
March ,17 I purchased a 6 pc kg Brs -esquire merlot bedroom furniture .. I also purchased a 6pc ch w/chr&BN -Newcastle mhgy dinning furniture. .with value city in the amount of $2,792.62 paid in full using a debit card..
I agree with this for now !! Thanks you .
After reviewing Mr. [redacted]’s complaint, I have spoken to the store Manager and American Signature can offer Mr. [redacted] an in-store credit for the full amount of the 3 piece sectional. The total amount Mr. [redacted] has to select new merchandise is $1,884.53. Mr. [redacted] has 30 days to use the in-store credit. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 2/8/15, Mrs. [redacted] purchased the St. Malo Brown 6 piece sectional. Mrs. [redacted] received the furniture on 2/13/15.Upon receiving Mrs. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has...
agreed to exchange Mrs. [redacted] to return the merchandise for a brand new sectional, same style and color. Mrs. [redacted] has been contacted via telephone to schedule a day to pick up the furniture from the local store or delivered to her home at no extra cost.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Ashley H[redacted]Phone: ###-###-#### Ext: 4421#Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 09/04/2013, Mr. [redacted] purchased the Abaco 5-piece dinette. This merchandise was delivered to Mr. [redacted]’s residence on 10/01/2013. Mr. [redacted]’s merchandise has been scheduled for service appointments on several occasions. Unfortunately, we were unable to complete the appointments due to Mr. [redacted]...
not being present and our service technicians were prohibited from entering the residence. Mr. [redacted] is scheduled for a final service appointment on 05/02/2015. Mr. [redacted] will need to be present for the scheduled service appointment to be completed. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 07/30/2015, Ms. [redacted] purchased the Terrace 9-piece outside patio set. This merchandise was picked up by Ms. [redacted] on 07/30/2015.According to the back of Ms. [redacted]’s receipt; once the merchandise is picked up, if damages are discovered, it will be the Customer’s responsibility to return...
any merchandise to the store for service or exchange. In the interest of customer service, the General Manager authorized a full refund of the merchandise, however; it will be Ms. [redacted]’s responsibility to return the merchandise to the Store in Pineville for a refund.