there is no damage to the structure, the cushion is what has been damaged and it is not due to animals as we experienced the problem long before obtaining animals the problem is that your selling rep positioned the warranty to cover EVERYTHING regardless of who did it or how it occurred that is fraud, I can assure you that if this is not handled correctly I will be sure to bring legal action in to question I will not be held liable for buying a warranty positioned as covering everything so that a sale can be made.
I have confirmed that Mr. [redacted] has a delivery scheduled for his remaining merchandise on Thursday 04/20/17 with a 2 hour time frame of 7:15am – 9:15am. Mr. [redacted] is scheduled for the first stop of the day. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The General Manager has contacted Mr. & Mrs. [redacted] on 12/30/2015. Mrs. [redacted] was advised of why we would need to send a service technician to her residence. Mrs. [redacted] also advised the General Manager that she would send pictures to view the merchandise damage. At that time Mrs. [redacted] advised to contact her on Wednesday 01/06/2016. The General Manager will contact Mr. & Mrs. [redacted] on 01/06/2016 to discuss the resolution regarding the merchandise damage. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 2/19/2017, Ms. [redacted] made her purchase with Value City Furniture. The order was delivered to Ms. [redacted]’s residence on 3/3/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Our store locations in Burbank, IL and Northlake, IL are...
working together to get these issues taken care of. A member of our Customer Service team will be in contact with Ms. [redacted] to schedule a date to continue to service her bed.If Ms. [redacted] has any further questions or concerns, she can contact our Burbank, IL location at ###-###-#### or our Northlake, IL location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 8/22/17, Ms. [redacted] purchased the Monterey 3-piece power sofa & the 2-piece power love seat. The furniture was delivered to the residence on 8/27/17.We understand Ms. [redacted]’s concerns and apologize for any inconveniences. The General Manager at the store location contacted Ms. [redacted] and scheduled an exchange of the left arm facing recliner portion of her sofa for 11/27/17. The exchange of the right arm facing recliner portion of her sofa was completed on 12/11/17. If Ms. [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 08/19/2015, Mr. [redacted] purchased the Plantation cove queen black canopy bed, two of the Plantation Cove black nightstands. Mr. [redacted] also purchased the Seaside daybed with Trundle, the Seaside black lingerie chest, Charleston Bay nightstand and dresser, mirror and chest. The merchandise was...
delivered to Mr. [redacted] residence on 08/29/2014. On 07/30/2015, Mr. [redacted] notified Store Personnel regarding the problems with the two Plantation Cove black nightstands and the Seaside Daybed with Trundle. Store Personnel sent a service technician out to Mr. [redacted] residence on 08/07/2015. Mr. [redacted] was set up to have a replacement of the Plantation Cove nightstand, Seaside black storage trundle and the Seaside bookcase headboard. The General Manager has tried to contact Mr. [redacted] to offer assistance and help resolve these issues. Mr. [redacted] can contact the General Manager directly at (636)-397-9002 and advise that he is following up on his claim with the Revdex.com. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would like to know when I will be receiving my refund.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Correcting that email address was all that I asked for, they seemed like a company with an extremely poor customer service department. I tried and tried to get them to correct the email issue, Not until I contacted the Revdex.com was any action taken.Thank you Revdex.com for all of your help in this matter and shame on vcf for not responding to such a simple matter.
The General Manager has tried to contact Mr. /Ms. [redacted] to offer assistance and help resolve these issues. Mr. /Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that they are following up on the claim with the Revdex.com.
On 01/24/2015, Ms[redacted] purchased the Brown Maximum Chaise. The merchandise was picked up on 01/24/2015. After reviewing Ms[redacted]’s complaint I have made contact with the corporate Manager who has advised me that we will not be able to provide $75 cash compensation in place of the gift...
card Ms[redacted] received on 07/27/2016. Ms[redacted] has had the gift card for 5 months. Value City furniture will be exchanging Ms[redacted]’s merchandise on 01/28/17. Ms[redacted] has also received $75 cash compensation on 08/01/2016. Essentially Ms[redacted] has received her merchandise at no cost to her.I apologize for any inconvenience Ms[redacted] may have experienced. If Ms[redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted] purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store.Ms. [redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms. [redacted] with her complaint. Value City Furniture has...
no legal right to exchange, refund or alter an AcceptanceNow contract. Ms. [redacted] will need to contact an AcceptanceNow representative at (888) 672-2411 or by mail at 5501 Headquarters Dr, Plano, TX 75025.Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow.
On 1/2/2018, Ms. [redacted] made her purchase at one of our Value City Furniture store locations. The order was cancelled on 2/1/2018 by our store location.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Initially, Ms. [redacted] would receive her refund...
in the form of a Value City gift card. Ms. [redacted] contacted our Customer Care and spoke with one of the supervisors, who agreed to have the gift card reversed and a check disbursed to her. Ms. [redacted] will be contacted when the refund check will be sent to her.If Ms. [redacted] has any further questions, she can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]
On 07/30/2015, Ms. [redacted] purchased the Terrace 9-piece outside patio set. This merchandise was picked up by Ms. [redacted] on 07/30/2015.According to the back of Ms. [redacted]’s receipt; once the merchandise is picked up, if damages are discovered, it will be the Customer’s responsibility to return...
any merchandise to the store for service or exchange. In the interest of customer service, the General Manager authorized a full refund of the merchandise, however; it will be Ms. [redacted]’s responsibility to return the merchandise to the Store in Pineville for a refund.
On 12/28/2010, Mr. [redacted] purchased the 3-piece Glendale Black sofa, loveseat and Chair. This merchandise was delivered to Mr.[redacted]’s residence on 12/31/2010. Mr. [redacted] also purchased the 7-year Leather Protection warranty. According to Mr. [redacted]’s invoice, the Leather Protection...
warranty certificate was enclosed in the warranty kit delivered on 12/31/2010. In the section “Coverage” it states; effective seven years from the original date you take delivery of your new furniture [redacted] NA will cover all accidental stains, rips, tears or burns. Also any cracking and peeling of Top Grain leather in seating areas and cracking and peeling of all leather, leather-touch, bicast, bonded and vinyl in non-seating areas. Unfortunately, the merchandise issues Mr. [redacted] is having are not covered under the 7-year Leather Protection Warranty. We apologize if any confusion or frustration was caused by the coverage’s under the 7-year Leather Protection warranty. In the interest of Customer Service, we are offering to refund Mr. [redacted] his original warranty of $169.99 which is the amount he paid for the 7-year Leather Protection Warranty. I apologize for any inconvenience Mr.[redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 2/11/2016, Mr. [redacted] purchased the Ava Plush queen mattress set. This merchandise was delivered to Mr. [redacted]’s residence on 2/25/2016.According to Mr. [redacted]’s invoice, he purchased his merchandise through Synchrony Bank, our financing partner. Due to privacy laws, we will be unable to contact...
Synchrony Bank on behalf of Mr. [redacted] and discuss his account. However, we are able to confirm that Mr. [redacted]’s purchase of $2251.41 qualified for a promotional period of 36 months with no interest. If Mr. [redacted] is receiving late fees on his account, he will need to speak with Synchrony Bank directly at (866) 396-8254.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I will I'll accept the cash refund and keep the furniture. I will NOT accept the store credit. I will not purchase from them again.
On 10/27/2014, Ms. [redacted] purchased the Vantage power lift chair. The merchandise was delivered to Ms. [redacted]’s residence on 10/27/2014. On 01/16/2015 Ms. [redacted] notified Store Personnel regarding the issues Ms. [redacted] was experiencing with the Vantage power lift chair. Store Personnel agreed to...
replace the Vantage power lift chair. The replacement was delivered to Ms. [redacted]’s residence on 01/23/2015. Ms. [redacted] notified Store Personnel regarding the same problems she was having with the original Vantage power lift chair. In the interest of Customer Service, the General Manager agreed to give Ms. [redacted] a full refund. According to our contract with Visa, we must process refunds to the original form of payment used to make the purchase. Ms. [redacted] received a full refund without the delivery fee. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 2/8/15, Mrs. [redacted] purchased the St. Malo Brown 6 piece sectional. Mrs. [redacted] received the furniture on 2/13/15.Upon receiving Mrs. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has...
agreed to exchange Mrs. [redacted] to return the merchandise for a brand new sectional, same style and color. Mrs. [redacted] has been contacted via telephone to schedule a day to pick up the furniture from the local store or delivered to her home at no extra cost.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Ashley H[redacted]Phone: ###-###-#### Ext: 4421#Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 2/19/2017 Mrs. [redacted] purchased a Bryden Slate sofa. This sofa was delivered on 2/25/17.We have been in contact with the General Manager of the Louisville, KY location who has stated that a back cushion has been ordered for Mrs. [redacted]. Once the parts come into the store, we will contact Mrs. [redacted]...
to schedule a date for one of our service technicians to come to her home. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly.
there is no damage to the structure, the cushion is what has been damaged and it is not due to animals as we experienced the problem long before obtaining animals the problem is that your selling rep positioned the warranty to cover EVERYTHING regardless of who did it or how it occurred that is fraud, I can assure you that if this is not handled correctly I will be sure to bring legal action in to question I will not be held liable for buying a warranty positioned as covering everything so that a sale can be made.
I have confirmed that Mr. [redacted] has a delivery scheduled for his remaining merchandise on Thursday 04/20/17 with a 2 hour time frame of 7:15am – 9:15am. Mr. [redacted] is scheduled for the first stop of the day. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The General Manager has contacted Mr. & Mrs. [redacted] on 12/30/2015. Mrs. [redacted] was advised of why we would need to send a service technician to her residence. Mrs. [redacted] also advised the General Manager that she would send pictures to view the merchandise damage. At that time Mrs. [redacted] advised to contact her on Wednesday 01/06/2016. The General Manager will contact Mr. & Mrs. [redacted] on 01/06/2016 to discuss the resolution regarding the merchandise damage. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 2/19/2017, Ms. [redacted] made her purchase with Value City Furniture. The order was delivered to Ms. [redacted]’s residence on 3/3/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Our store locations in Burbank, IL and Northlake, IL are...
working together to get these issues taken care of. A member of our Customer Service team will be in contact with Ms. [redacted] to schedule a date to continue to service her bed.If Ms. [redacted] has any further questions or concerns, she can contact our Burbank, IL location at ###-###-#### or our Northlake, IL location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 8/22/17, Ms. [redacted] purchased the Monterey 3-piece power sofa & the 2-piece power love seat. The furniture was delivered to the residence on 8/27/17.We understand Ms. [redacted]’s concerns and apologize for any inconveniences. The General Manager at the store location contacted Ms. [redacted] and scheduled an exchange of the left arm facing recliner portion of her sofa for 11/27/17. The exchange of the right arm facing recliner portion of her sofa was completed on 12/11/17. If Ms. [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 08/19/2015, Mr. [redacted] purchased the Plantation cove queen black canopy bed, two of the Plantation Cove black nightstands. Mr. [redacted] also purchased the Seaside daybed with Trundle, the Seaside black lingerie chest, Charleston Bay nightstand and dresser, mirror and chest. The merchandise was...
delivered to Mr. [redacted] residence on 08/29/2014. On 07/30/2015, Mr. [redacted] notified Store Personnel regarding the problems with the two Plantation Cove black nightstands and the Seaside Daybed with Trundle. Store Personnel sent a service technician out to Mr. [redacted] residence on 08/07/2015. Mr. [redacted] was set up to have a replacement of the Plantation Cove nightstand, Seaside black storage trundle and the Seaside bookcase headboard. The General Manager has tried to contact Mr. [redacted] to offer assistance and help resolve these issues. Mr. [redacted] can contact the General Manager directly at (636)-397-9002 and advise that he is following up on his claim with the Revdex.com. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would like to know when I will be receiving my refund.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Correcting that email address was all that I asked for, they seemed like a company with an extremely poor customer service department. I tried and tried to get them to correct the email issue, Not until I contacted the Revdex.com was any action taken.Thank you Revdex.com for all of your help in this matter and shame on vcf for not responding to such a simple matter.
The General Manager has tried to contact Mr. /Ms. [redacted] to offer assistance and help resolve these issues. Mr. /Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that they are following up on the claim with the Revdex.com.
On 01/24/2015, Ms[redacted] purchased the Brown Maximum Chaise. The merchandise was picked up on 01/24/2015. After reviewing Ms[redacted]’s complaint I have made contact with the corporate Manager who has advised me that we will not be able to provide $75 cash compensation in place of the gift...
card Ms[redacted] received on 07/27/2016. Ms[redacted] has had the gift card for 5 months. Value City furniture will be exchanging Ms[redacted]’s merchandise on 01/28/17. Ms[redacted] has also received $75 cash compensation on 08/01/2016. Essentially Ms[redacted] has received her merchandise at no cost to her.I apologize for any inconvenience Ms[redacted] may have experienced. If Ms[redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted] purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store.Ms. [redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms. [redacted] with her complaint. Value City Furniture has...
no legal right to exchange, refund or alter an AcceptanceNow contract. Ms. [redacted] will need to contact an AcceptanceNow representative at (888) 672-2411 or by mail at 5501 Headquarters Dr, Plano, TX 75025.Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow.
On 1/2/2018, Ms. [redacted] made her purchase at one of our Value City Furniture store locations. The order was cancelled on 2/1/2018 by our store location.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Initially, Ms. [redacted] would receive her refund...
in the form of a Value City gift card. Ms. [redacted] contacted our Customer Care and spoke with one of the supervisors, who agreed to have the gift card reversed and a check disbursed to her. Ms. [redacted] will be contacted when the refund check will be sent to her.If Ms. [redacted] has any further questions, she can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]
On 07/30/2015, Ms. [redacted] purchased the Terrace 9-piece outside patio set. This merchandise was picked up by Ms. [redacted] on 07/30/2015.According to the back of Ms. [redacted]’s receipt; once the merchandise is picked up, if damages are discovered, it will be the Customer’s responsibility to return...
any merchandise to the store for service or exchange. In the interest of customer service, the General Manager authorized a full refund of the merchandise, however; it will be Ms. [redacted]’s responsibility to return the merchandise to the Store in Pineville for a refund.
On 12/28/2010, Mr. [redacted] purchased the 3-piece Glendale Black sofa, loveseat and Chair. This merchandise was delivered to Mr.[redacted]’s residence on 12/31/2010. Mr. [redacted] also purchased the 7-year Leather Protection warranty. According to Mr. [redacted]’s invoice, the Leather Protection...
warranty certificate was enclosed in the warranty kit delivered on 12/31/2010. In the section “Coverage” it states; effective seven years from the original date you take delivery of your new furniture [redacted] NA will cover all accidental stains, rips, tears or burns. Also any cracking and peeling of Top Grain leather in seating areas and cracking and peeling of all leather, leather-touch, bicast, bonded and vinyl in non-seating areas. Unfortunately, the merchandise issues Mr. [redacted] is having are not covered under the 7-year Leather Protection Warranty. We apologize if any confusion or frustration was caused by the coverage’s under the 7-year Leather Protection warranty. In the interest of Customer Service, we are offering to refund Mr. [redacted] his original warranty of $169.99 which is the amount he paid for the 7-year Leather Protection Warranty. I apologize for any inconvenience Mr.[redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 2/11/2016, Mr. [redacted] purchased the Ava Plush queen mattress set. This merchandise was delivered to Mr. [redacted]’s residence on 2/25/2016.According to Mr. [redacted]’s invoice, he purchased his merchandise through Synchrony Bank, our financing partner. Due to privacy laws, we will be unable to contact...
Synchrony Bank on behalf of Mr. [redacted] and discuss his account. However, we are able to confirm that Mr. [redacted]’s purchase of $2251.41 qualified for a promotional period of 36 months with no interest. If Mr. [redacted] is receiving late fees on his account, he will need to speak with Synchrony Bank directly at (866) 396-8254.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I will I'll accept the cash refund and keep the furniture. I will NOT accept the store credit. I will not purchase from them again.
On 10/27/2014, Ms. [redacted] purchased the Vantage power lift chair. The merchandise was delivered to Ms. [redacted]’s residence on 10/27/2014. On 01/16/2015 Ms. [redacted] notified Store Personnel regarding the issues Ms. [redacted] was experiencing with the Vantage power lift chair. Store Personnel agreed to...
replace the Vantage power lift chair. The replacement was delivered to Ms. [redacted]’s residence on 01/23/2015. Ms. [redacted] notified Store Personnel regarding the same problems she was having with the original Vantage power lift chair. In the interest of Customer Service, the General Manager agreed to give Ms. [redacted] a full refund. According to our contract with Visa, we must process refunds to the original form of payment used to make the purchase. Ms. [redacted] received a full refund without the delivery fee. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 2/8/15, Mrs. [redacted] purchased the St. Malo Brown 6 piece sectional. Mrs. [redacted] received the furniture on 2/13/15.Upon receiving Mrs. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has...
agreed to exchange Mrs. [redacted] to return the merchandise for a brand new sectional, same style and color. Mrs. [redacted] has been contacted via telephone to schedule a day to pick up the furniture from the local store or delivered to her home at no extra cost.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Ashley H[redacted]Phone: ###-###-#### Ext: 4421#Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 2/19/2017 Mrs. [redacted] purchased a Bryden Slate sofa. This sofa was delivered on 2/25/17.We have been in contact with the General Manager of the Louisville, KY location who has stated that a back cushion has been ordered for Mrs. [redacted]. Once the parts come into the store, we will contact Mrs. [redacted]...
to schedule a date for one of our service technicians to come to her home. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly.