Dear Revdex.com:This letter is in reference to my complaint ID [redacted] against Value City and their response. Iam not concerned with the conversation and transactions Value City claim they had with Booker[redacted] on his charge card. My concern is the account I have at Value City. When I applied for a creditcard at Value City, I did not apply for a joint account; I am the only authorized user on the account Iapplied for.Value City response does not exonerate them from that fact that they decline to follow protocol,when the damage furniture was returned to the store. Miguel P[redacted], the salesperson, and Value CityFurniture neglect to refund credit back to account ending in [redacted] and notify the creditor, SynchronyBank, of a refund due of $986.44.I will enclose 2 letters from Synchrony Bank, stating why they cannot remove the charges fromValue City. The first reason they stated, Value City claim I was not due a refund because the Clarion BedSet had been delivered. Value City sent them 8 pages of sales receipts instead of 1 delivery slip as proofof delivery. GE Capital called me twice (months apart), to confirm I had received the merchandise, inwhich I had not.In the second letter Value City's explanation changed and they told the creditors there was anexchange, an exchange I am not aware of neither did I authorize. I did not hear from Value City nor did Ireceive any conformation from them that they had received the furniture back and accredited accountmy account. Therefore, in October 2014,l did inquire about the $986.44 being accredited back to myaccount, In which Mr. P[redacted] had stated he had refunded the credit back to account [redacted]. It appears heconveniently neglected to notify Synchrony Bank of the refund because no refunds have been posted onthe credit statement ending in [redacted]. That credit card statement has already been submitted to Revdex.com.The third diversified allegation from Value City accusing Mr. [redacted] of making these chargeswas sent to you. I am enclosing a letter from [redacted], stating he does not want to be involved inthis dispute or any for that matter because he does not have an account with Value City or SynchronyBank. He would like for Value City to provide you and him wlth the application he allegedly filled out toobtain the said credit card and the receipts with his signature.I have to say that all this could have been avoided if Miguel P[redacted] and Value City hadreimbursed the $986.44 credit back to account ending In [redacted] and notified the creditor, SynchronyBank, of the refund when the damaged goods was returned to Value City instantaneously.I hope to get this matter resolve and the refund that's long overdue approved, I sense that if thiscontinues Value City will try and come up with another extenuating circumstance to justify theirblunder.
In the interest of Customer Service the General Manager has offered Mr. [redacted] in store credit in the amount of $400. After speaking with the General Manager regarding the late delivery, the General Manager has offered an additional $200 in store credit. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 05/03/2015, Ms. [redacted] purchased the Avenger Godiva 2-piece livingroom set as a replacement for her original merchandise. This merchandise was delivered to Ms. [redacted]’s residence on 05/07/2015.I apologize for the frustrations Ms. [redacted] may have experienced regarding her merchandise....
Since odors are not covered under the original warranty purchased, Ms. [redacted] was offered to choose replacement merchandise. This merchandise is scheduled to be partially redelivered on 10/22/2015 due to original damages. Unfortunately, Ms. [redacted]’s purchase is not eligible for return or refund.
On 5/23/14 Mrs. [redacted] purchased the Marilyn 5 piece bedroom set and the Marilyn bedside chest. Mrs. [redacted] accepted delivery of the furniture on 5/29/14.Upon reviewing the complaint filed with the Revdex.com, the General Manager was contacted. In the interest of customer service, the General Manager has...
decided to exchange the Marilyn footboard and the Marilyn dresser with brand new furniture from the same collection. The exchange is scheduled to take place on 5/30/16. Mrs. [redacted] will be contacted 24-48 hours prior to the scheduled delivery date with a time frame that the delivery team is estimated to arrive at the residence. Mrs. [redacted] will also be contacted in reference to this issue by a member of management at the store level.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 10/21/2015, Ms. [redacted] purchased the Madrid Black 2-piece sectional and the Dimora Black 7-piece bedroom. The merchandise was delivered to Ms. [redacted]’s residence on 10/21/2015. After receiving Ms. [redacted]’s Revdex.com complaint we reached out to the store regarding the request to change the...
promotion with Ms. [redacted]’s Synchrony Credit account. I am pleased to advise that I have contacted the bank and changed Ms. [redacted]’s promotion to 36 months as requested. This change will reflect on her account within 7-10 business days and will update on her statement within 1-2 billing cycles. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I have contacted Mr. [redacted] regarding his inquiry with the Revdex.com and left a voicemail message at the number provided. Mr. [redacted] can contact me at the phone number or email address below for further assistance.
Ms. [redacted], We are investigating what took place in the service department. We are very sorry for the experience and hope we can provide a suitable resolution. Please allow us a little more time to gather the information and compose the resolution. We apologize for any...
inconvenience you may have experienced. If you have any further questions or concerns please contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
The General Manager has tried to contact Mr. /Ms. [redacted] to offer assistance and help resolve these issues. Mr. /Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that they are following up on the claim with the Revdex.com.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you so much for taking care of this situation, the new chair is great.
If it were not for my wife being home from work ill, the delivery would not have been made. VCF was not cooperating with delivery schedule and sent two people at two different times on the date that was rejected by us, the customer. Want it on record that VCF does not work with it's customers.
per my original statement, I was told that the items I was purchasing included the lifetime warranty. Attached are pictures showing the issue, the whole seat is slanting and you can see a gap in the upper part. You can also see the slanting when the footrest is deployed, it slants rather severely. Also, the handle for releasing the footrest is damaged and makes it hard to release.
I have confirmed that Mr. [redacted] has a delivery scheduled for his remaining merchandise on Thursday 04/20/17 with a 2 hour time frame of 7:15am – 9:15am. Mr. [redacted] is scheduled for the first stop of the day. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct.
There are no snags just seam separation and I have cleaned the couch and there are no stains. All the water marks were caused by water therefore were not really stains at all. If a drop of water hits this material it creates a water mark. To me that is not misuse at all. People do use this sofa. And I can take additional pictures if needed. The first woman I spoke to at value city (Renee) looked at the pictures from the technition and also agreed that the seams were clearly separating on their own and not due to damage
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. That's is great this is what I wanted from the beginning to be replaced just to let them know that I asked one of the representative about having it replaced and their answer was no for all the inconvenience I went through at least pick up the box spring and bring the new one to my home.
Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Correcting that email address was all that I asked for, they seemed like a company with an extremely poor customer service department. I tried and tried to get them to correct the email issue, Not until I contacted the Revdex.com was any action taken.Thank you Revdex.com for all of your help in this matter and shame on vcf for not responding to such a simple matter.
not called Mrs. [redacted] back to resolve the issue. She still has the damaged Allegro sideboard in her possession & the new sideboard was not delivered on Saturday, September 5th as promised. In fact, she called to speak with Joe, she was told he was on another phone call; therefore, she left a message with her cell number and he never called back.
On 02/04/2014, Mr. [redacted] purchased the Avenger Godiva 3-piece power reclining loveseat, sofa and glider recliner. The merchandise was delivered to Mr. [redacted]’s residence on 02/07/2014. On 02/07/2014, Mr. [redacted] notified Store Personnel regarding damage to the merchandise. On 02/15/2014 Mr. [redacted]...
received an even exchange of the Avenger Godiva 3-piece power reclining loveseat, sofa and glider recliner. Mr. [redacted] notified Store Personnel that the merchandise as damaged upon delivery. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager has reached out to the customer 12/31/2015 regarding the merchandise repair. Store Personnel spoke to Ms. [redacted] on 12/31/2015 to advise that we would be out to pick up the merchandise on 01/06/2016. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 1/2/2018, Ms. [redacted] made her purchase at one of our Value City Furniture store locations. The order was cancelled on 2/1/2018 by our store location.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Initially, Ms. [redacted] would receive her refund...
in the form of a Value City gift card. Ms. [redacted] contacted our Customer Care and spoke with one of the supervisors, who agreed to have the gift card reversed and a check disbursed to her. Ms. [redacted] will be contacted when the refund check will be sent to her.If Ms. [redacted] has any further questions, she can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]
Dear Revdex.com:This letter is in reference to my complaint ID [redacted] against Value City and their response. Iam not concerned with the conversation and transactions Value City claim they had with Booker[redacted] on his charge card. My concern is the account I have at Value City. When I applied for a creditcard at Value City, I did not apply for a joint account; I am the only authorized user on the account Iapplied for.Value City response does not exonerate them from that fact that they decline to follow protocol,when the damage furniture was returned to the store. Miguel P[redacted], the salesperson, and Value CityFurniture neglect to refund credit back to account ending in [redacted] and notify the creditor, SynchronyBank, of a refund due of $986.44.I will enclose 2 letters from Synchrony Bank, stating why they cannot remove the charges fromValue City. The first reason they stated, Value City claim I was not due a refund because the Clarion BedSet had been delivered. Value City sent them 8 pages of sales receipts instead of 1 delivery slip as proofof delivery. GE Capital called me twice (months apart), to confirm I had received the merchandise, inwhich I had not.In the second letter Value City's explanation changed and they told the creditors there was anexchange, an exchange I am not aware of neither did I authorize. I did not hear from Value City nor did Ireceive any conformation from them that they had received the furniture back and accredited accountmy account. Therefore, in October 2014,l did inquire about the $986.44 being accredited back to myaccount, In which Mr. P[redacted] had stated he had refunded the credit back to account [redacted]. It appears heconveniently neglected to notify Synchrony Bank of the refund because no refunds have been posted onthe credit statement ending in [redacted]. That credit card statement has already been submitted to Revdex.com.The third diversified allegation from Value City accusing Mr. [redacted] of making these chargeswas sent to you. I am enclosing a letter from [redacted], stating he does not want to be involved inthis dispute or any for that matter because he does not have an account with Value City or SynchronyBank. He would like for Value City to provide you and him wlth the application he allegedly filled out toobtain the said credit card and the receipts with his signature.I have to say that all this could have been avoided if Miguel P[redacted] and Value City hadreimbursed the $986.44 credit back to account ending In [redacted] and notified the creditor, SynchronyBank, of the refund when the damaged goods was returned to Value City instantaneously.I hope to get this matter resolve and the refund that's long overdue approved, I sense that if thiscontinues Value City will try and come up with another extenuating circumstance to justify theirblunder.
In the interest of Customer Service the General Manager has offered Mr. [redacted] in store credit in the amount of $400. After speaking with the General Manager regarding the late delivery, the General Manager has offered an additional $200 in store credit. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 05/03/2015, Ms. [redacted] purchased the Avenger Godiva 2-piece livingroom set as a replacement for her original merchandise. This merchandise was delivered to Ms. [redacted]’s residence on 05/07/2015.I apologize for the frustrations Ms. [redacted] may have experienced regarding her merchandise....
Since odors are not covered under the original warranty purchased, Ms. [redacted] was offered to choose replacement merchandise. This merchandise is scheduled to be partially redelivered on 10/22/2015 due to original damages. Unfortunately, Ms. [redacted]’s purchase is not eligible for return or refund.
On 5/23/14 Mrs. [redacted] purchased the Marilyn 5 piece bedroom set and the Marilyn bedside chest. Mrs. [redacted] accepted delivery of the furniture on 5/29/14.Upon reviewing the complaint filed with the Revdex.com, the General Manager was contacted. In the interest of customer service, the General Manager has...
decided to exchange the Marilyn footboard and the Marilyn dresser with brand new furniture from the same collection. The exchange is scheduled to take place on 5/30/16. Mrs. [redacted] will be contacted 24-48 hours prior to the scheduled delivery date with a time frame that the delivery team is estimated to arrive at the residence. Mrs. [redacted] will also be contacted in reference to this issue by a member of management at the store level.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 10/21/2015, Ms. [redacted] purchased the Madrid Black 2-piece sectional and the Dimora Black 7-piece bedroom. The merchandise was delivered to Ms. [redacted]’s residence on 10/21/2015. After receiving Ms. [redacted]’s Revdex.com complaint we reached out to the store regarding the request to change the...
promotion with Ms. [redacted]’s Synchrony Credit account. I am pleased to advise that I have contacted the bank and changed Ms. [redacted]’s promotion to 36 months as requested. This change will reflect on her account within 7-10 business days and will update on her statement within 1-2 billing cycles. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
valu city furniture admitted error on their part and even issued a $539 credit to our fortiva account.
I have contacted Mr. [redacted] regarding his inquiry with the Revdex.com and left a voicemail message at the number provided. Mr. [redacted] can contact me at the phone number or email address below for further assistance.
Ms. [redacted], We are investigating what took place in the service department. We are very sorry for the experience and hope we can provide a suitable resolution. Please allow us a little more time to gather the information and compose the resolution. We apologize for any...
inconvenience you may have experienced. If you have any further questions or concerns please contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
The General Manager has tried to contact Mr. /Ms. [redacted] to offer assistance and help resolve these issues. Mr. /Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that they are following up on the claim with the Revdex.com.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you so much for taking care of this situation, the new chair is great.
If it were not for my wife being home from work ill, the delivery would not have been made. VCF was not cooperating with delivery schedule and sent two people at two different times on the date that was rejected by us, the customer. Want it on record that VCF does not work with it's customers.
per my original statement, I was told that the items I was purchasing included the lifetime warranty. Attached are pictures showing the issue, the whole seat is slanting and you can see a gap in the upper part. You can also see the slanting when the footrest is deployed, it slants rather severely. Also, the handle for releasing the footrest is damaged and makes it hard to release.
I have confirmed that Mr. [redacted] has a delivery scheduled for his remaining merchandise on Thursday 04/20/17 with a 2 hour time frame of 7:15am – 9:15am. Mr. [redacted] is scheduled for the first stop of the day. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct.
There are no snags just seam separation and I have cleaned the couch and there are no stains. All the water marks were caused by water therefore were not really stains at all. If a drop of water hits this material it creates a water mark. To me that is not misuse at all. People do use this sofa. And I can take additional pictures if needed. The first woman I spoke to at value city (Renee) looked at the pictures from the technition and also agreed that the seams were clearly separating on their own and not due to damage
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. That's is great this is what I wanted from the beginning to be replaced just to let them know that I asked one of the representative about having it replaced and their answer was no for all the inconvenience I went through at least pick up the box spring and bring the new one to my home.
Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Correcting that email address was all that I asked for, they seemed like a company with an extremely poor customer service department. I tried and tried to get them to correct the email issue, Not until I contacted the Revdex.com was any action taken.Thank you Revdex.com for all of your help in this matter and shame on vcf for not responding to such a simple matter.
The General Manager has...
not called Mrs. [redacted] back to resolve the issue. She still has the damaged Allegro sideboard in her possession & the new sideboard was not delivered on Saturday, September 5th as promised. In fact, she called to speak with Joe, she was told he was on another phone call; therefore, she left a message with her cell number and he never called back.
On 02/04/2014, Mr. [redacted] purchased the Avenger Godiva 3-piece power reclining loveseat, sofa and glider recliner. The merchandise was delivered to Mr. [redacted]’s residence on 02/07/2014. On 02/07/2014, Mr. [redacted] notified Store Personnel regarding damage to the merchandise. On 02/15/2014 Mr. [redacted]...
received an even exchange of the Avenger Godiva 3-piece power reclining loveseat, sofa and glider recliner. Mr. [redacted] notified Store Personnel that the merchandise as damaged upon delivery. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager has reached out to the customer 12/31/2015 regarding the merchandise repair. Store Personnel spoke to Ms. [redacted] on 12/31/2015 to advise that we would be out to pick up the merchandise on 01/06/2016. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 1/2/2018, Ms. [redacted] made her purchase at one of our Value City Furniture store locations. The order was cancelled on 2/1/2018 by our store location.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Initially, Ms. [redacted] would receive her refund...
in the form of a Value City gift card. Ms. [redacted] contacted our Customer Care and spoke with one of the supervisors, who agreed to have the gift card reversed and a check disbursed to her. Ms. [redacted] will be contacted when the refund check will be sent to her.If Ms. [redacted] has any further questions, she can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]