On 09/04/2011 Ms. [redacted] purchased the Rialto Brown 2 piece sectional. The merchandise was delivered to Ms. [redacted]’s residence on 09/10/2011.After receiving pictures of Ms. [redacted]’s merchandise I have made contact with the General Manager, who deeply apologizes for the inconvience Ms. [redacted] has experience and would like to offer Ms. [redacted] an in-store credit of the full purchase amount of $699.99. The General Manager has made contact with the customer to resolve the issue.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
I have a voicemail from the general manager advising me that all four pieces of my furniture would be delivered on 12/30/2015 (which I wasn't advised that the delivery date had changed until I called at 10:03Am on my original delivery date 12/26/15 to see what time they would be arriving.) This voicemail also came after by Revdex.com complaint was filed. The delivery driver came today 12/30/2015 with 3 pieces of furniture and the 4th piece was incorrect. The delivery driver contacted VCF to advise them that they sent the incorrect piece and the warehouse manager argued with the employee about the piece being incorrect when it indeed was the incorrect piece. This took place for about 45mins. The company still has not contacted me to advise me of when the correct piece will be delivered to my residence and none of my documents nor phone messages even mention a delivery date of 1/5/16 so I'm baffled by this response they are providing. I work a 9-5 job like everyone else and it is an inconvenience when they can't give me a set date on when I will get my merchandise. I also don't appreciate being lied to multiple times and now random dates are being made up. I don't have one piece of documention saying anything was coming on 1/5/16. I just want this resolved because this entire purchase has been a nightmare. I've been having issues every since my purchase on 11/28/15
On 08/29/2015 Mr. [redacted] purchased a 3 piece Sheridan Olive sectional, an Arthur Ave full mattress set, and an adjustable full bed frame. The merchandise was delivered to Mr. [redacted]’s residence 09/02/2015.After reviewing Mr. [redacted]’s Revdex.com complaint I have reached out to the store and...
have confirmed that Mr. [redacted] can have a service done to his merchandise. I am asking that Mr. [redacted] contact our Customer Service team to set up a date and time for service (888-751-8553).I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 7/13/2012, Ms. [redacted] purchased the Rialto Onyx 2 piece sleeper and chaise sectional. Ms. [redacted] received the furniture on 7/18/12. Ms. [redacted] has been in contact with our Corporate Customer Care and our associates through social media. The offer that was presented to Ms. [redacted], an...
in-store credit amount of $360, is the offer that still stands. Considering that Ms. [redacted] has had the furniture for 4 years, we feel that the offer made is adequate.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Other than restating what I had already stated Value City is not offering any reasonable offer other that take the same items again or pay a substantial difference for a comparable item. Would either like a refund of my money or some discount on another item.
Ms. [redacted], We are investigating what took place in the service department. We are very sorry for the experience and hope we can provide a suitable resolution. Please allow us a little more time to gather the information and compose the resolution. We apologize for any...
inconvenience you may have experienced. If you have any further questions or concerns please contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
not called Mrs. [redacted] back to resolve the issue. She still has the damaged Allegro sideboard in her possession & the new sideboard was not delivered on Saturday, September 5th as promised. In fact, she called to speak with Joe, she was told he was on another phone call; therefore, she left a message with her cell number and he never called back.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. That's is great this is what I wanted from the beginning to be replaced just to let them know that I asked one of the representative about having it replaced and their answer was no for all the inconvenience I went through at least pick up the box spring and bring the new one to my home.
Regards,
[redacted]
If it were not for my wife being home from work ill, the delivery would not have been made. VCF was not cooperating with delivery schedule and sent two people at two different times on the date that was rejected by us, the customer. Want it on record that VCF does not work with it's customers.
There are no snags just seam separation and I have cleaned the couch and there are no stains. All the water marks were caused by water therefore were not really stains at all. If a drop of water hits this material it creates a water mark. To me that is not misuse at all. People do use this sofa. And I can take additional pictures if needed. The first woman I spoke to at value city (Renee) looked at the pictures from the technition and also agreed that the seams were clearly separating on their own and not due to damage
Since the date of our last response Ms. [redacted] has not contacted American Signature Furniture to accept or discuss our proposed resolution. Per our policy, thais is the only resolution that can be given. We apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 3/12/16, Mr. [redacted] purchased the Beckett Pine chest, nightstand, and king bed. The General Manager has been contacted and the furniture Mr. [redacted] initially purchased is now available and can be delivered as soon as 3/6/16. As compensation for Mr. [redacted]’s inconvenience, the General...
Manager is extending free delivery of the furniture. Mr. [redacted] has been contacted via telephone to discuss how he would like to proceed from this point.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 02/04/2014, Mr. [redacted] purchased the Avenger Godiva 3-piece power reclining loveseat, sofa and glider recliner. The merchandise was delivered to Mr. [redacted]’s residence on 02/07/2014. On 02/07/2014, Mr. [redacted] notified Store Personnel regarding damage to the merchandise. On 02/15/2014 Mr. [redacted]...
received an even exchange of the Avenger Godiva 3-piece power reclining loveseat, sofa and glider recliner. Mr. [redacted] notified Store Personnel that the merchandise as damaged upon delivery. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager has reached out to the customer 12/31/2015 regarding the merchandise repair. Store Personnel spoke to Ms. [redacted] on 12/31/2015 to advise that we would be out to pick up the merchandise on 01/06/2016. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I have contacted Mr. [redacted] regarding his inquiry with the Revdex.com and left a voicemail message at the number provided. Mr. [redacted] can contact me at the phone number or email address below for further assistance.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you so much for taking care of this situation, the new chair is great.
On 10/11/2015, Mr. [redacted] purchased the Adrian Chocolate 2-piece sofa and loveseat. Mr. [redacted] picked up the merchandise on 10/13/2015. On 11/29/2015 Mr. [redacted] scheduled a service call regarding the Adrian loveseat had a wrinkle in the fabric of the side of the loveseat. The service call was completed...
on 12/09/2015. On 01/30/2016 Mr. [redacted] advised that the cushions on the Adrian Chocolate sofa were going flat. Store Personnel ordered 1 seat core and Mr. [redacted] is set up for repair on the Adrian Chocolate sofa on 04/06/2016. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted]. The General Manager has advised Mr. [redacted] that we will replace all cushion cores of the Adrian Chocolate sofa on 04/06/16. The General Manager also advised that if Mr. [redacted] is not satisfied with the repair we can then inspect the furniture to be returned for a refund. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
per my original statement, I was told that the items I was purchasing included the lifetime warranty. Attached are pictures showing the issue, the whole seat is slanting and you can see a gap in the upper part. You can also see the slanting when the footrest is deployed, it slants rather severely. Also, the handle for releasing the footrest is damaged and makes it hard to release.
On 09/04/2011 Ms. [redacted] purchased the Rialto Brown 2 piece sectional. The merchandise was delivered to Ms. [redacted]’s residence on 09/10/2011.After receiving pictures of Ms. [redacted]’s merchandise I have made contact with the General Manager, who deeply apologizes for the inconvience Ms. [redacted] has experience and would like to offer Ms. [redacted] an in-store credit of the full purchase amount of $699.99. The General Manager has made contact with the customer to resolve the issue.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
I have a voicemail from the general manager advising me that all four pieces of my furniture would be delivered on 12/30/2015 (which I wasn't advised that the delivery date had changed until I called at 10:03Am on my original delivery date 12/26/15 to see what time they would be arriving.) This voicemail also came after by Revdex.com complaint was filed. The delivery driver came today 12/30/2015 with 3 pieces of furniture and the 4th piece was incorrect. The delivery driver contacted VCF to advise them that they sent the incorrect piece and the warehouse manager argued with the employee about the piece being incorrect when it indeed was the incorrect piece. This took place for about 45mins. The company still has not contacted me to advise me of when the correct piece will be delivered to my residence and none of my documents nor phone messages even mention a delivery date of 1/5/16 so I'm baffled by this response they are providing. I work a 9-5 job like everyone else and it is an inconvenience when they can't give me a set date on when I will get my merchandise. I also don't appreciate being lied to multiple times and now random dates are being made up. I don't have one piece of documention saying anything was coming on 1/5/16. I just want this resolved because this entire purchase has been a nightmare. I've been having issues every since my purchase on 11/28/15
On 08/29/2015 Mr. [redacted] purchased a 3 piece Sheridan Olive sectional, an Arthur Ave full mattress set, and an adjustable full bed frame. The merchandise was delivered to Mr. [redacted]’s residence 09/02/2015.After reviewing Mr. [redacted]’s Revdex.com complaint I have reached out to the store and...
have confirmed that Mr. [redacted] can have a service done to his merchandise. I am asking that Mr. [redacted] contact our Customer Service team to set up a date and time for service (888-751-8553).I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 7/13/2012, Ms. [redacted] purchased the Rialto Onyx 2 piece sleeper and chaise sectional. Ms. [redacted] received the furniture on 7/18/12. Ms. [redacted] has been in contact with our Corporate Customer Care and our associates through social media. The offer that was presented to Ms. [redacted], an...
in-store credit amount of $360, is the offer that still stands. Considering that Ms. [redacted] has had the furniture for 4 years, we feel that the offer made is adequate.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Other than restating what I had already stated Value City is not offering any reasonable offer other that take the same items again or pay a substantial difference for a comparable item. Would either like a refund of my money or some discount on another item.
Hello there,Nothing has happened yet: some people came to my house to 'look at' my furniture on Feb. 11th.
Ms. [redacted], We are investigating what took place in the service department. We are very sorry for the experience and hope we can provide a suitable resolution. Please allow us a little more time to gather the information and compose the resolution. We apologize for any...
inconvenience you may have experienced. If you have any further questions or concerns please contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
The General Manager has...
not called Mrs. [redacted] back to resolve the issue. She still has the damaged Allegro sideboard in her possession & the new sideboard was not delivered on Saturday, September 5th as promised. In fact, she called to speak with Joe, she was told he was on another phone call; therefore, she left a message with her cell number and he never called back.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. That's is great this is what I wanted from the beginning to be replaced just to let them know that I asked one of the representative about having it replaced and their answer was no for all the inconvenience I went through at least pick up the box spring and bring the new one to my home.
Regards,
[redacted]
If it were not for my wife being home from work ill, the delivery would not have been made. VCF was not cooperating with delivery schedule and sent two people at two different times on the date that was rejected by us, the customer. Want it on record that VCF does not work with it's customers.
There are no snags just seam separation and I have cleaned the couch and there are no stains. All the water marks were caused by water therefore were not really stains at all. If a drop of water hits this material it creates a water mark. To me that is not misuse at all. People do use this sofa. And I can take additional pictures if needed. The first woman I spoke to at value city (Renee) looked at the pictures from the technition and also agreed that the seams were clearly separating on their own and not due to damage
Since the date of our last response Ms. [redacted] has not contacted American Signature Furniture to accept or discuss our proposed resolution. Per our policy, thais is the only resolution that can be given. We apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 3/12/16, Mr. [redacted] purchased the Beckett Pine chest, nightstand, and king bed. The General Manager has been contacted and the furniture Mr. [redacted] initially purchased is now available and can be delivered as soon as 3/6/16. As compensation for Mr. [redacted]’s inconvenience, the General...
Manager is extending free delivery of the furniture. Mr. [redacted] has been contacted via telephone to discuss how he would like to proceed from this point.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
We are not American Signature. Please assist this customer in getting this information to the correct corporation.
On 02/04/2014, Mr. [redacted] purchased the Avenger Godiva 3-piece power reclining loveseat, sofa and glider recliner. The merchandise was delivered to Mr. [redacted]’s residence on 02/07/2014. On 02/07/2014, Mr. [redacted] notified Store Personnel regarding damage to the merchandise. On 02/15/2014 Mr. [redacted]...
received an even exchange of the Avenger Godiva 3-piece power reclining loveseat, sofa and glider recliner. Mr. [redacted] notified Store Personnel that the merchandise as damaged upon delivery. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager has reached out to the customer 12/31/2015 regarding the merchandise repair. Store Personnel spoke to Ms. [redacted] on 12/31/2015 to advise that we would be out to pick up the merchandise on 01/06/2016. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I have contacted Mr. [redacted] regarding his inquiry with the Revdex.com and left a voicemail message at the number provided. Mr. [redacted] can contact me at the phone number or email address below for further assistance.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you so much for taking care of this situation, the new chair is great.
I requested to be accommodated for the 2 days I was forced to call off work which totals $324.64 as well as the cost of carpet cleaning.
On 10/11/2015, Mr. [redacted] purchased the Adrian Chocolate 2-piece sofa and loveseat. Mr. [redacted] picked up the merchandise on 10/13/2015. On 11/29/2015 Mr. [redacted] scheduled a service call regarding the Adrian loveseat had a wrinkle in the fabric of the side of the loveseat. The service call was completed...
on 12/09/2015. On 01/30/2016 Mr. [redacted] advised that the cushions on the Adrian Chocolate sofa were going flat. Store Personnel ordered 1 seat core and Mr. [redacted] is set up for repair on the Adrian Chocolate sofa on 04/06/2016. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted]. The General Manager has advised Mr. [redacted] that we will replace all cushion cores of the Adrian Chocolate sofa on 04/06/16. The General Manager also advised that if Mr. [redacted] is not satisfied with the repair we can then inspect the furniture to be returned for a refund. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
per my original statement, I was told that the items I was purchasing included the lifetime warranty. Attached are pictures showing the issue, the whole seat is slanting and you can see a gap in the upper part. You can also see the slanting when the footrest is deployed, it slants rather severely. Also, the handle for releasing the footrest is damaged and makes it hard to release.