After receiving Ms. [redacted]’s Revdex.com complaint the General Manager has agreed to exchange Ms. [redacted]s Big Softie Wedge. Ms. [redacted] can anticipate the exchange at her residence scheduled for 03/03/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: [redacted]# Fax: ###-###-####
I am rejecting this response because: In the sentence that they have on their website that they just included in their response, it says In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy. My complaint is directly related to the sentence in here that says you have the right to cancel my order when ACCEPTING an online order. You did ACCEPT my order. The reason you did accept my order is because on your website, you also have this sentence..."Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged."This very specifically says that in the rare instance you do not accept my order, I will be notified immediately and my card will not be charged. HOWEVER, you did NOT notify me immediately, it took 3 days AND YOU DID CHARGE MY CARD which means you accepted my order. Since it directly says you accepted my order because you charged my card and did not notify me immediately, it's beyond the point where you can cancel my order. Your disclosure very specifically stated when accepting orders. It does not say that you can cancel my order at any time. My entire complaint resolves around the fact of when they cancelled my order. They did not cancel my order from the beginning, they cancelled my order at the very last stage of the ordering process which according to their own website says my pricing is locked in. Please see this sentence directly taken from their website saying my pricing is GARANTEED.Are the prices in my Shopping Cart guaranteed?We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order and it has been processed. Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged. This is very specific and it says that my price is guaranteed once I placed my order and it has been processed. My order was placed on 6/8/17 and it was processed according to step 2 of the order tracking they gave me and the order was even filled which is step #3 on what THEY sent to me. This 100% says that my pricing is now guaranteed because my order was placed and proceed taken directly from their website. It also says that they have the right not to accept my order in the case of a pricing error issue, in the rare instance it is not accepted, I will be notified immediately and my card will not be charged. This goes against every single thing they have said regarding my complaint. They accepted my order, plain and simple, because if they didn't, it says right there that they would not have charged my card. Regards,
[redacted]
I have emailed Ms. [redacted] this morning advising that I have completed the remaining refund on her invoice. She should see this refund post to her account within 3-5 business days. I additionally requested Ms. [redacted] provide any update she can in regards to any correspondence with the delivery company. I kindly ask Ms. [redacted] provide me any information she can for further assistance.Sincerely,Jenna C[redacted]
On 09/21/2013, Mr. [redacted] purchased the Key Biscayne 5-piece dining room set. This merchandise was delivered to Mr. [redacted]’s residence on 09/26/2013.Mr. [redacted] has been working with one of our Social Media Communications Specialists in regards to his inquiry. We have scheduled an inspection...
with an insurance adjustor on 1/19/2015 to determine the damages appropriately. Once the inspection is complete, the insurance company will contact Mr. [redacted] directly with resolution. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted] merchandise as set to deliver on 12/30/2015. After receiving the shipment at the delivery store location, one of the pieces to the Venti Mocha 4-piece sectional came in wrong. After speaking with the General Manager has advised that Ms. [redacted] received delivery of the Venti Mocha 4-piece sectional at her residence 01/02/2016. The General Manager has contacted Ms. [redacted] regarding her Revdex.com Complaint. Ms. [redacted] is satisfied with the delivery on 01/02/2016. In the interest of Customer Service Ms. [redacted] has been offered to refund the delivery fee back. Ms. [redacted] can expect the refund within 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 1/28/16, Mrs. [redacted] purchased the St. Malo Brown 5 piece power reclining sectional. Mrs. [redacted] received delivery of the furniture on 2/3/16.Upon reviewing Mrs. [redacted]’s complaint through the Revdex.com, the General Manager of the store location was contacted. In the...
interest of customer service, the General Manager has approved for Mrs. [redacted] to receive an in-store credit that can be used to exchange the furniture for the same make and model, or exchange for another item in the store. The Assistant Manager has contacted Mrs. [redacted] to review these options and is currently awaiting a return call.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I am still awaiting my invoice. I have also reached out to the bank and have not received a response.
On 09/05/2015, Mr. [redacted] purchased the 3 piece Maverick Brown living room set. The merchandise was delivered to Mr. [redacted]’s residence on 09/09/2015.I have contacted the store to send over the proper documentation required, so that the Store Manager can contact Mr. [redacted] in regards to his...
Uniters claim and his reselection. I have been advised that the Manager has made direct contact with Mr. [redacted] to have him select new merchandise.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,[redacted] H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I apologize for the delay in our resolution regarding Ms. [redacted]s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I...
appreciate Ms. [redacted]s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 1/28/16, Ms. [redacted] purchased the Aquarius power reclining sofa and the Ranger Merlot storage bed. The furniture was delivered to Ms. [redacted]’s residence on 2/6/16.Upon reviewing Ms. [redacted]’s complaint through the Revdex.com, the General Manager has been contacted about this issue. The...
General Manager is willing to refund the delivery fee amount of $139.99 for the inconveniences that arose from the multiple issues surrounding Ms. [redacted]’s order. Due to the financing that is applied to the invoice, Ms. [redacted] can either have the refund amount forwarded to her AcceptanceNow account or she can receive an in-store credit for that same amount. Ms. [redacted] will need to contact the store location at ###-###-#### to speak to a manager on duty so that proper arrangements can be made.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The response from the business is not satisfactory but I do not have time and energy to go after them anymore as I have received the product that I paid for. The reason for dissatisfaction lies in their response where they say the product was out of stock. If the product was out of stock, why would I get a call three times for two weeks telling me about my scheduled delivery? I believe they are not organized as far as their delivery system goes and are just making an excuse now. For what it takes, I know for sure I will not be shopping at their place in the future.Thanks anyways for delivering on Saturday.
On 08/11/2013 Mr. [redacted] purchased the Monticello Pecan King Sleigh bed, The Antigua Dresser and Mirror, Also the Antigua Chest. The merchandise was delivered to Mr. [redacted]’s residence on 10/26/13.Upon receiving Mr. [redacted]’s Revdex.com complaint I have made contact with the Store Manager...
who advised that Value City Furniture has made contact with Mr. [redacted] about setting up a service appointment for his merchandise. After the service is complete the Store Manager will also follow up with Mr. [redacted]. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 11/28/2014, Mrs. [redacted] purchased the Avenger glider recliner, Four Corners cocktail table and a jumbo queen bed pillow. The merchandise was delivered to Mrs. [redacted]’s residence on 12/03/2014. On 05/20/2015, Mrs. [redacted] contacted Store Personnel to report damage to the glider recliner. Upon...
receiving Mrs. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to replace the glider recliner on 07/03/2015. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I have spoken with Ms. [redacted] today in hopes to resolve her complaint. At this time we have not gotten a reasonable solution. I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for his...
desired resolution. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
trying to keep this case open.[redacted] refuses to do anything to help. Value City sold us this [redacted] warranty which is useless. I want either the cost of the warranty refunded, or the couch needs to be repaired, replaced, or partially credited. The couch is flaking apart and seams are splitting. The frame, which was repaired once on part of the sectional appears to have been improperly repaired as the legs are still skewed and tilted. There is also audible popping that can be heard when sitting down. you can also feel the springs on your butt.
After reviewing Ms. [redacted]’s Bette Business Bureau complaint I would like to apologize to Ms. [redacted] for not receiving a refund or merchandise. I ask that Ms. [redacted] contact American Signature’s loss prevention coordinator, Tim Martin at ###-###-####. I apologize for any inconvenience Ms. [redacted] may...
On 02/12/2014, Ms. [redacted] purchased 2 of the Hunter massage power recliners. This merchandise was delivered to Ms. [redacted]’ residence on 02/15/2014. Then, on 02/20/2014, Ms. [redacted] also purchased the Galveston loveseat which was delivered on 02/25/2014.I apologize for the delay in resolving Ms....
[redacted]’s inquiries. I was informed by the General Manager that Ms. [redacted] is to receive service on her merchandise on 04/15/2015. We are prepared to complete Ms. [redacted]’s request through service.If Ms. [redacted] has any further questions or concerns she may contact me direct.
After receiving Ms. [redacted]’s Revdex.com complaint the General Manager has agreed to exchange Ms. [redacted]s Big Softie Wedge. Ms. [redacted] can anticipate the exchange at her residence scheduled for 03/03/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: [redacted]# Fax: ###-###-####
I am rejecting this response because: In the sentence that they have on their website that they just included in their response, it says In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy. My complaint is directly related to the sentence in here that says you have the right to cancel my order when ACCEPTING an online order. You did ACCEPT my order. The reason you did accept my order is because on your website, you also have this sentence..."Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged."This very specifically says that in the rare instance you do not accept my order, I will be notified immediately and my card will not be charged. HOWEVER, you did NOT notify me immediately, it took 3 days AND YOU DID CHARGE MY CARD which means you accepted my order. Since it directly says you accepted my order because you charged my card and did not notify me immediately, it's beyond the point where you can cancel my order. Your disclosure very specifically stated when accepting orders. It does not say that you can cancel my order at any time. My entire complaint resolves around the fact of when they cancelled my order. They did not cancel my order from the beginning, they cancelled my order at the very last stage of the ordering process which according to their own website says my pricing is locked in. Please see this sentence directly taken from their website saying my pricing is GARANTEED.Are the prices in my Shopping Cart guaranteed?We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order and it has been processed. Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged. This is very specific and it says that my price is guaranteed once I placed my order and it has been processed. My order was placed on 6/8/17 and it was processed according to step 2 of the order tracking they gave me and the order was even filled which is step #3 on what THEY sent to me. This 100% says that my pricing is now guaranteed because my order was placed and proceed taken directly from their website. It also says that they have the right not to accept my order in the case of a pricing error issue, in the rare instance it is not accepted, I will be notified immediately and my card will not be charged. This goes against every single thing they have said regarding my complaint. They accepted my order, plain and simple, because if they didn't, it says right there that they would not have charged my card. Regards,
[redacted]
I have emailed Ms. [redacted] this morning advising that I have completed the remaining refund on her invoice. She should see this refund post to her account within 3-5 business days. I additionally requested Ms. [redacted] provide any update she can in regards to any correspondence with the delivery company. I kindly ask Ms. [redacted] provide me any information she can for further assistance.Sincerely,Jenna C[redacted]
When I filed this complaint in June I still had 3years it expires in 2019 in 2/12 they started my warranty over
On 09/21/2013, Mr. [redacted] purchased the Key Biscayne 5-piece dining room set. This merchandise was delivered to Mr. [redacted]’s residence on 09/26/2013.Mr. [redacted] has been working with one of our Social Media Communications Specialists in regards to his inquiry. We have scheduled an inspection...
with an insurance adjustor on 1/19/2015 to determine the damages appropriately. Once the inspection is complete, the insurance company will contact Mr. [redacted] directly with resolution. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
Ms. [redacted] merchandise as set to deliver on 12/30/2015. After receiving the shipment at the delivery store location, one of the pieces to the Venti Mocha 4-piece sectional came in wrong. After speaking with the General Manager has advised that Ms. [redacted] received delivery of the Venti Mocha 4-piece sectional at her residence 01/02/2016. The General Manager has contacted Ms. [redacted] regarding her Revdex.com Complaint. Ms. [redacted] is satisfied with the delivery on 01/02/2016. In the interest of Customer Service Ms. [redacted] has been offered to refund the delivery fee back. Ms. [redacted] can expect the refund within 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 1/28/16, Mrs. [redacted] purchased the St. Malo Brown 5 piece power reclining sectional. Mrs. [redacted] received delivery of the furniture on 2/3/16.Upon reviewing Mrs. [redacted]’s complaint through the Revdex.com, the General Manager of the store location was contacted. In the...
interest of customer service, the General Manager has approved for Mrs. [redacted] to receive an in-store credit that can be used to exchange the furniture for the same make and model, or exchange for another item in the store. The Assistant Manager has contacted Mrs. [redacted] to review these options and is currently awaiting a return call.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I am still awaiting my invoice. I have also reached out to the bank and have not received a response.
On 09/05/2015, Mr. [redacted] purchased the 3 piece Maverick Brown living room set. The merchandise was delivered to Mr. [redacted]’s residence on 09/09/2015.I have contacted the store to send over the proper documentation required, so that the Store Manager can contact Mr. [redacted] in regards to his...
Uniters claim and his reselection. I have been advised that the Manager has made direct contact with Mr. [redacted] to have him select new merchandise.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,[redacted] H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I apologize for the delay in our resolution regarding Ms. [redacted]s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I...
appreciate Ms. [redacted]s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 1/28/16, Ms. [redacted] purchased the Aquarius power reclining sofa and the Ranger Merlot storage bed. The furniture was delivered to Ms. [redacted]’s residence on 2/6/16.Upon reviewing Ms. [redacted]’s complaint through the Revdex.com, the General Manager has been contacted about this issue. The...
General Manager is willing to refund the delivery fee amount of $139.99 for the inconveniences that arose from the multiple issues surrounding Ms. [redacted]’s order. Due to the financing that is applied to the invoice, Ms. [redacted] can either have the refund amount forwarded to her AcceptanceNow account or she can receive an in-store credit for that same amount. Ms. [redacted] will need to contact the store location at ###-###-#### to speak to a manager on duty so that proper arrangements can be made.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The response from the business is not satisfactory but I do not have time and energy to go after them anymore as I have received the product that I paid for. The reason for dissatisfaction lies in their response where they say the product was out of stock. If the product was out of stock, why would I get a call three times for two weeks telling me about my scheduled delivery? I believe they are not organized as far as their delivery system goes and are just making an excuse now. For what it takes, I know for sure I will not be shopping at their place in the future.Thanks anyways for delivering on Saturday.
On 08/11/2013 Mr. [redacted] purchased the Monticello Pecan King Sleigh bed, The Antigua Dresser and Mirror, Also the Antigua Chest. The merchandise was delivered to Mr. [redacted]’s residence on 10/26/13.Upon receiving Mr. [redacted]’s Revdex.com complaint I have made contact with the Store Manager...
who advised that Value City Furniture has made contact with Mr. [redacted] about setting up a service appointment for his merchandise. After the service is complete the Store Manager will also follow up with Mr. [redacted]. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 11/28/2014, Mrs. [redacted] purchased the Avenger glider recliner, Four Corners cocktail table and a jumbo queen bed pillow. The merchandise was delivered to Mrs. [redacted]’s residence on 12/03/2014. On 05/20/2015, Mrs. [redacted] contacted Store Personnel to report damage to the glider recliner. Upon...
receiving Mrs. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to replace the glider recliner on 07/03/2015. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I have spoken with Ms. [redacted] today in hopes to resolve her complaint. At this time we have not gotten a reasonable solution. I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for his...
desired resolution. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
This matter has been resolved. I contacted them and we came to a satisfying agreement.
trying to keep this case open.[redacted] refuses to do anything to help. Value City sold us this [redacted] warranty which is useless. I want either the cost of the warranty refunded, or the couch needs to be repaired, replaced, or partially credited. The couch is flaking apart and seams are splitting. The frame, which was repaired once on part of the sectional appears to have been improperly repaired as the legs are still skewed and tilted. There is also audible popping that can be heard when sitting down. you can also feel the springs on your butt.
After reviewing Ms. [redacted]’s Bette Business Bureau complaint I would like to apologize to Ms. [redacted] for not receiving a refund or merchandise. I ask that Ms. [redacted] contact American Signature’s loss prevention coordinator, Tim Martin at ###-###-####. I apologize for any inconvenience Ms. [redacted] may...
have experienced.
On 02/12/2014, Ms. [redacted] purchased 2 of the Hunter massage power recliners. This merchandise was delivered to Ms. [redacted]’ residence on 02/15/2014. Then, on 02/20/2014, Ms. [redacted] also purchased the Galveston loveseat which was delivered on 02/25/2014.I apologize for the delay in resolving Ms....
[redacted]’s inquiries. I was informed by the General Manager that Ms. [redacted] is to receive service on her merchandise on 04/15/2015. We are prepared to complete Ms. [redacted]’s request through service.If Ms. [redacted] has any further questions or concerns she may contact me direct.