On 08/11/2013 Mr. [redacted] purchased the Monticello Pecan King Sleigh bed, The Antigua Dresser and Mirror, Also the Antigua Chest. The merchandise was delivered to Mr. [redacted]’s residence on 10/26/13.Upon receiving Mr. [redacted]’s Revdex.com complaint I have made contact with the Store Manager...
who advised that Value City Furniture has made contact with Mr. [redacted] about setting up a service appointment for his merchandise. After the service is complete the Store Manager will also follow up with Mr. [redacted]. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
trying to keep this case open.[redacted] refuses to do anything to help. Value City sold us this [redacted] warranty which is useless. I want either the cost of the warranty refunded, or the couch needs to be repaired, replaced, or partially credited. The couch is flaking apart and seams are splitting. The frame, which was repaired once on part of the sectional appears to have been improperly repaired as the legs are still skewed and tilted. There is also audible popping that can be heard when sitting down. you can also feel the springs on your butt.
We have further researched on Ms. [redacted]’s refund that should have went back to her account. After looking further into the refunds completed we verified that one refund was not completed back to Ms. [redacted]’s account. We have processed the refund in the amount of $399.88 back to the original form of payment. Ms. [redacted] can anticipate her refund within 3-5 business days. Ms. [redacted] will need to follow up with her financial institution after the 3-5 business days. We would like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/26/2012, Mr. [redacted] purchased the Coronado Vanilla 3-piece sectional. The sectional included a power reclining sofa, power reclining love seat, and wedge. At the time of purchase, the Fabric Protection warranty and the Extended Protection Plan were added to the furniture. The sectional as...
delivered to Mr. [redacted]’ residence on 1/2/2013.We understand Mr. [redacted]’ concerns and apologize for the issues that have occurred thus far. I have contacted the General Manager at our Waldorf, MD location and he has offered Mr. [redacted] an in-store credit amount of $676.99. Mr. [redacted] can contact the General Manager at ###-###-#### if he has any further questions or concerns.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I apologize for the delay in our resolution regarding Ms. [redacted]s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I...
appreciate Ms. [redacted]s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 11/28/2014, Mrs. [redacted] purchased the Avenger glider recliner, Four Corners cocktail table and a jumbo queen bed pillow. The merchandise was delivered to Mrs. [redacted]’s residence on 12/03/2014. On 05/20/2015, Mrs. [redacted] contacted Store Personnel to report damage to the glider recliner. Upon...
receiving Mrs. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to replace the glider recliner on 07/03/2015. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I want to Thank you for Helping Me with my Furniture Problem with Value City. The Problem has Been Solved thanks to you, I now have New FurnitureThanks Again.
I have spoken with Ms. [redacted] today in hopes to resolve her complaint. At this time we have not gotten a reasonable solution. I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for his...
desired resolution. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/18/2017, Mr. [redacted] purchased the Lakelyn 3 piece sectional and ottoman. The sectional was delivered to Mr. [redacted]s residence on 03/23/2017. After reviewing Mr. [redacted]s complaint I have spoken with the store Manager who has advised me Mr. [redacted] has had a successful delivery of...
his 3 piece sectional and at this time we are waiting for his ottoman to be shipped to the store so we can properly deliver the ottoman to Mr. [redacted]s residence. Compensation has been offered to Mr. [redacted] for the inconvenience and delay in delivery.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted] merchandise as set to deliver on 12/30/2015. After receiving the shipment at the delivery store location, one of the pieces to the Venti Mocha 4-piece sectional came in wrong. After speaking with the General Manager has advised that Ms. [redacted] received delivery of the Venti Mocha 4-piece sectional at her residence 01/02/2016. The General Manager has contacted Ms. [redacted] regarding her Revdex.com Complaint. Ms. [redacted] is satisfied with the delivery on 01/02/2016. In the interest of Customer Service Ms. [redacted] has been offered to refund the delivery fee back. Ms. [redacted] can expect the refund within 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 07/07/2011, Mr. [redacted] purchased the 3-piece Ciera White sectional. This merchandise was delivered to Mr. [redacted]’s residence on 7/13/2011. Mr. [redacted] also purchased the 7-year Leather Protection Warranty. Unfortunately, cracking and peeling is not covered on bonded leather sets...
and I apologize for any confusion that may have been caused by the terms of the warranty. In the interest of customer service, the General Manager has authorized a refund of the warranty Mr. [redacted] purchased in the amount of $150.84. We are also willing to offer Mr. [redacted] a prorated refund in the amount of $357.00. Mr. [redacted] will be able to keep his merchandise and it will not need to be returned for the refund to be issued. These refunds have already been requested in the form of refund checks that will be mailed to Mr. [redacted]’s address on 10/15/2015.I apologize that we will not be able to issue a full refund for the merchandise. If Mr. [redacted] has any further questions or concerns he may contact me direct.
they said they couldn't do anything more because they had already given us a certain percent off because of our issues. They haven't given us that amount off because of issues. We got a 10% discount when we bought the furniture just by negotiating with the manager. The amount they have refunded us is very minimal, considering all the days we have had to take off of work.
On 09/21/2013, Mr. [redacted] purchased the Key Biscayne 5-piece dining room set. This merchandise was delivered to Mr. [redacted]’s residence on 09/26/2013.Mr. [redacted] has been working with one of our Social Media Communications Specialists in regards to his inquiry. We have scheduled an inspection...
with an insurance adjustor on 1/19/2015 to determine the damages appropriately. Once the inspection is complete, the insurance company will contact Mr. [redacted] directly with resolution. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I am still awaiting my invoice. I have also reached out to the bank and have not received a response.
On 03/23/2013, Mr. [redacted] purchased the Wyoming Godiva 5-piece home theater. The merchandise was delivered to Mr. [redacted]’s residence on 03/26/2013. On 01/17/2015 Mr. [redacted] contacted Store Personnel to advise he had problems with the Wyoming Godiva 5-piece theater. Mr. [redacted]...
expressed his concerns regarding the merchandise cracking and peeling. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager contacted Mr. [redacted]. In the interest of Customer Service the General Manager offered Mr. [redacted] full credit to select new merchandise or a new replacement of his current merchandise. Mr. Kreminski will need to contact the General Manager to discuss his options. The General Manager can be reached at ###-###-####. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 10/1602016 Ms. [redacted] purchased the 5 piece Alcove Counter Height Dining room table. The merchandise was picked up on 10/23/2016.After reviewing Ms. [redacted]’s Revdex.com complaint Vale City Furniture will deliver the correct color stools to Ms. [redacted]’ s residence and honor the $100...
compensation back to Ms. [redacted]’s form of payment once the delivery has been completed successfully. I have reached out to Ms. [redacted] and left a voicemail asking her to return my call so we can set a proper date for her delivery.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
This situation has not been resolved. According to the company I have received numerous call backs which is not true. It took about 25 calls to get a hold of anyone at the Waldorf location. Friday my husband called and asked to speak with the GM. My husband asked to cancel the coffee table and end table that was scheduled for delivery on Tuesday because we still couldn't even get a hold of anyone to talk about the damage done to my car. The GM refused to cancel our order, even tho we had not received that portion yet. Then my husband told him about the damage to my car, the damaged end tablet etc, and the GM said he had no idea about any of that. But at this point I had called 20 times and spoke to about 15 different people about the damaged end table and the damage done to my car. The GM then said he would review our account and read all the notes and call my husband back. Come Monday after noon we still did not get a call back. Monday we called and left and message asking for a call back from the GM. No call. Then Tuesday my husband called again asking for the GM, he was informed he was in a meeting and to call back my husband called several times every time he was told the same thing. Then finally someone said they will have him call as soon as the meeting is over. No call by 5pm. My husband called back and was told the GM was gone for the day. This is extremely rude, and unacceptable. Then my husband called the corporate number. After DJ argued with him for a good 15 minutes. They finally offered a discount, but had said the GM did not return the call because I had received calls and those for considered call backs. I did not receive any phone calls and my phone records do reflect this. I did get a call on Sunday confirming delivery, and again on Monday just confirming the delivery of my coffee table and end table. Now, this doesn't even include the fact that I have not had any contact about the situation with the damage done to my car, except being told I will hear from the Claims Adjustor. The estimates show that the damage is approximately $1,000.00 and my car is only 9 months old. I called, called and called all last week trying to get in contact with someone to speak to about my car and the damage. I kept getting the run around they would tell me that I would get a call back asap. I was told that Tuesday, Wednesday, Thursday and Friday. On Thursday I contacted my insurance company and they called Value, and gave me a number I could contact. I called the lady who's number I was given [redacted]. She was very nice and she called me back within an hour. She informed me that she would get into contact with someone and have them call me. She then called me back right away that she spoke with the gentlemen and he would call me that afternoon.When [redacted] called me on Friday he told me this was the first he was hearing of the damage to my car when Karen had personally called him. But yet I was told over and over that they would let him know and I would get a call back prior to this. If my insurance did not get involved and start the process I would still be waiting on a call back. I was told Friday that I would hear back by Monday at 1pm. Monday at 5pm I still had no call so I called Shemel. I left a message and when he called back he said that the claims adjustor would contact me right away on Tuesday. Tuesday no call. Wednesday morning I called and left a message with Shemel. Wednesday no call back from Shemel or the claims adjustor. Now its Thursday and still no call. This customer service is extremely unacceptable. There is no communication and they do not follow through with conversations or return calls.
Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the chairs for an in-store credit. Ms. [redacted] will need to go to the store to choose...
replacement merchandise and arrange the exchange within 30 days. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference as well as for any extended warranties.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 08/11/2013 Mr. [redacted] purchased the Monticello Pecan King Sleigh bed, The Antigua Dresser and Mirror, Also the Antigua Chest. The merchandise was delivered to Mr. [redacted]’s residence on 10/26/13.Upon receiving Mr. [redacted]’s Revdex.com complaint I have made contact with the Store Manager...
who advised that Value City Furniture has made contact with Mr. [redacted] about setting up a service appointment for his merchandise. After the service is complete the Store Manager will also follow up with Mr. [redacted]. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
trying to keep this case open.[redacted] refuses to do anything to help. Value City sold us this [redacted] warranty which is useless. I want either the cost of the warranty refunded, or the couch needs to be repaired, replaced, or partially credited. The couch is flaking apart and seams are splitting. The frame, which was repaired once on part of the sectional appears to have been improperly repaired as the legs are still skewed and tilted. There is also audible popping that can be heard when sitting down. you can also feel the springs on your butt.
We have further researched on Ms. [redacted]’s refund that should have went back to her account. After looking further into the refunds completed we verified that one refund was not completed back to Ms. [redacted]’s account. We have processed the refund in the amount of $399.88 back to the original form of payment. Ms. [redacted] can anticipate her refund within 3-5 business days. Ms. [redacted] will need to follow up with her financial institution after the 3-5 business days. We would like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/26/2012, Mr. [redacted] purchased the Coronado Vanilla 3-piece sectional. The sectional included a power reclining sofa, power reclining love seat, and wedge. At the time of purchase, the Fabric Protection warranty and the Extended Protection Plan were added to the furniture. The sectional as...
delivered to Mr. [redacted]’ residence on 1/2/2013.We understand Mr. [redacted]’ concerns and apologize for the issues that have occurred thus far. I have contacted the General Manager at our Waldorf, MD location and he has offered Mr. [redacted] an in-store credit amount of $676.99. Mr. [redacted] can contact the General Manager at ###-###-#### if he has any further questions or concerns.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
I apologize for the delay in our resolution regarding Ms. [redacted]s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I...
appreciate Ms. [redacted]s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 11/28/2014, Mrs. [redacted] purchased the Avenger glider recliner, Four Corners cocktail table and a jumbo queen bed pillow. The merchandise was delivered to Mrs. [redacted]’s residence on 12/03/2014. On 05/20/2015, Mrs. [redacted] contacted Store Personnel to report damage to the glider recliner. Upon...
receiving Mrs. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to replace the glider recliner on 07/03/2015. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I want to Thank you for Helping Me with my Furniture Problem with Value City. The Problem has Been Solved thanks to you, I now have New FurnitureThanks Again.
I have spoken with Ms. [redacted] today in hopes to resolve her complaint. At this time we have not gotten a reasonable solution. I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for his...
desired resolution. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/18/2017, Mr. [redacted] purchased the Lakelyn 3 piece sectional and ottoman. The sectional was delivered to Mr. [redacted]s residence on 03/23/2017. After reviewing Mr. [redacted]s complaint I have spoken with the store Manager who has advised me Mr. [redacted] has had a successful delivery of...
his 3 piece sectional and at this time we are waiting for his ottoman to be shipped to the store so we can properly deliver the ottoman to Mr. [redacted]s residence. Compensation has been offered to Mr. [redacted] for the inconvenience and delay in delivery.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted] merchandise as set to deliver on 12/30/2015. After receiving the shipment at the delivery store location, one of the pieces to the Venti Mocha 4-piece sectional came in wrong. After speaking with the General Manager has advised that Ms. [redacted] received delivery of the Venti Mocha 4-piece sectional at her residence 01/02/2016. The General Manager has contacted Ms. [redacted] regarding her Revdex.com Complaint. Ms. [redacted] is satisfied with the delivery on 01/02/2016. In the interest of Customer Service Ms. [redacted] has been offered to refund the delivery fee back. Ms. [redacted] can expect the refund within 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 07/07/2011, Mr. [redacted] purchased the 3-piece Ciera White sectional. This merchandise was delivered to Mr. [redacted]’s residence on 7/13/2011. Mr. [redacted] also purchased the 7-year Leather Protection Warranty. Unfortunately, cracking and peeling is not covered on bonded leather sets...
and I apologize for any confusion that may have been caused by the terms of the warranty. In the interest of customer service, the General Manager has authorized a refund of the warranty Mr. [redacted] purchased in the amount of $150.84. We are also willing to offer Mr. [redacted] a prorated refund in the amount of $357.00. Mr. [redacted] will be able to keep his merchandise and it will not need to be returned for the refund to be issued. These refunds have already been requested in the form of refund checks that will be mailed to Mr. [redacted]’s address on 10/15/2015.I apologize that we will not be able to issue a full refund for the merchandise. If Mr. [redacted] has any further questions or concerns he may contact me direct.
They gave us some money back, but...
they said they couldn't do anything more because they had already given us a certain percent off because of our issues. They haven't given us that amount off because of issues. We got a 10% discount when we bought the furniture just by negotiating with the manager. The amount they have refunded us is very minimal, considering all the days we have had to take off of work.
This matter has been resolved. I contacted them and we came to a satisfying agreement.
On 09/21/2013, Mr. [redacted] purchased the Key Biscayne 5-piece dining room set. This merchandise was delivered to Mr. [redacted]’s residence on 09/26/2013.Mr. [redacted] has been working with one of our Social Media Communications Specialists in regards to his inquiry. We have scheduled an inspection...
with an insurance adjustor on 1/19/2015 to determine the damages appropriately. Once the inspection is complete, the insurance company will contact Mr. [redacted] directly with resolution. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I am still awaiting my invoice. I have also reached out to the bank and have not received a response.
On 03/23/2013, Mr. [redacted] purchased the Wyoming Godiva 5-piece home theater. The merchandise was delivered to Mr. [redacted]’s residence on 03/26/2013. On 01/17/2015 Mr. [redacted] contacted Store Personnel to advise he had problems with the Wyoming Godiva 5-piece theater. Mr. [redacted]...
expressed his concerns regarding the merchandise cracking and peeling. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager contacted Mr. [redacted]. In the interest of Customer Service the General Manager offered Mr. [redacted] full credit to select new merchandise or a new replacement of his current merchandise. Mr. Kreminski will need to contact the General Manager to discuss his options. The General Manager can be reached at ###-###-####. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 10/1602016 Ms. [redacted] purchased the 5 piece Alcove Counter Height Dining room table. The merchandise was picked up on 10/23/2016.After reviewing Ms. [redacted]’s Revdex.com complaint Vale City Furniture will deliver the correct color stools to Ms. [redacted]’ s residence and honor the $100...
compensation back to Ms. [redacted]’s form of payment once the delivery has been completed successfully. I have reached out to Ms. [redacted] and left a voicemail asking her to return my call so we can set a proper date for her delivery.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
This situation has not been resolved. According to the company I have received numerous call backs which is not true. It took about 25 calls to get a hold of anyone at the Waldorf location. Friday my husband called and asked to speak with the GM. My husband asked to cancel the coffee table and end table that was scheduled for delivery on Tuesday because we still couldn't even get a hold of anyone to talk about the damage done to my car. The GM refused to cancel our order, even tho we had not received that portion yet. Then my husband told him about the damage to my car, the damaged end tablet etc, and the GM said he had no idea about any of that. But at this point I had called 20 times and spoke to about 15 different people about the damaged end table and the damage done to my car. The GM then said he would review our account and read all the notes and call my husband back. Come Monday after noon we still did not get a call back. Monday we called and left and message asking for a call back from the GM. No call. Then Tuesday my husband called again asking for the GM, he was informed he was in a meeting and to call back my husband called several times every time he was told the same thing. Then finally someone said they will have him call as soon as the meeting is over. No call by 5pm. My husband called back and was told the GM was gone for the day. This is extremely rude, and unacceptable. Then my husband called the corporate number. After DJ argued with him for a good 15 minutes. They finally offered a discount, but had said the GM did not return the call because I had received calls and those for considered call backs. I did not receive any phone calls and my phone records do reflect this. I did get a call on Sunday confirming delivery, and again on Monday just confirming the delivery of my coffee table and end table. Now, this doesn't even include the fact that I have not had any contact about the situation with the damage done to my car, except being told I will hear from the Claims Adjustor. The estimates show that the damage is approximately $1,000.00 and my car is only 9 months old. I called, called and called all last week trying to get in contact with someone to speak to about my car and the damage. I kept getting the run around they would tell me that I would get a call back asap. I was told that Tuesday, Wednesday, Thursday and Friday. On Thursday I contacted my insurance company and they called Value, and gave me a number I could contact. I called the lady who's number I was given [redacted]. She was very nice and she called me back within an hour. She informed me that she would get into contact with someone and have them call me. She then called me back right away that she spoke with the gentlemen and he would call me that afternoon.When [redacted] called me on Friday he told me this was the first he was hearing of the damage to my car when Karen had personally called him. But yet I was told over and over that they would let him know and I would get a call back prior to this. If my insurance did not get involved and start the process I would still be waiting on a call back. I was told Friday that I would hear back by Monday at 1pm. Monday at 5pm I still had no call so I called Shemel. I left a message and when he called back he said that the claims adjustor would contact me right away on Tuesday. Tuesday no call. Wednesday morning I called and left a message with Shemel. Wednesday no call back from Shemel or the claims adjustor. Now its Thursday and still no call. This customer service is extremely unacceptable. There is no communication and they do not follow through with conversations or return calls.
Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the chairs for an in-store credit. Ms. [redacted] will need to go to the store to choose...
replacement merchandise and arrange the exchange within 30 days. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference as well as for any extended warranties.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.