On 11/06/2016, Ms. [redacted] purchased the Traditional Iron Trestle 7 piece dining room set. The merchandise was scheduled to be delivered to Ms. [redacted]’s residence on 01/15/2017. After receiving Ms. [redacted]’s complaint I have spoken with the store Manager who has advised me that the merchandise Ms....
[redacted] purchased has been out of stock and she was aware of that when she made her purchase. At this time Value City furniture is waiting for the merchandise to become available with the vendor. Once the vendor has the merchandise back in stock Value City furniture will contact Ms. [redacted] and advice her merchandise has became available. Compensation has already been given to Ms. [redacted] for the delay in delivery. If Ms. [redacted] would like, she can also reselect new merchandise that we have in stock or take a full refund. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-####and advise that she is following up on her claim with the Revdex.com.
On 03/30/2014, Ms. [redacted] purchased the Casino White sofa and Carlton Merlot bar. This merchandise was delivered in full to Ms. [redacted]’s residence on 5/24/2015.On 7/29/2015, Ms. [redacted] contacted Store Personnel and advised that a leg for the sofa had broken and a new one would need to be ordered....
I apologize for the delay in resolving Ms. [redacted]’s inquiries. The General Manager has advised that they have 4 legs available for Ms. [redacted]. I kindly ask that she contact the store at (502) 367-2281 and schedule a time to deliver the legs at her residence. If Ms. [redacted] has any further questions or concerns she may contact me direct.
It is not accurate. They were to deliver the replacement for the other damaged piece on 9/9. That did not happen. After speaking to the store manager George we are again scheduled to bring the replacement piece on 9/15.
The offer given was a percentage of Ms. [redacted]’s purchase plus the warranty back as an in-store credit. Cracking and peeling is not covered under the warranty and is considered normal wear and tear. The most we can offer Ms. [redacted] is $473.59. Ms. [redacted] has had her merchandise since 2013 and the merchandise has depreciated in value since the date of purchase. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Although returning the couch Is the perfect solution, we again are confined to certain problems. The refund to my Synchrony card can not happen as I paid the balance in full. Secondly, there needs to be an accomadation to the fact we need to go to another Furniture store and purchase a couch, therefore we need time to do so as well as dates so we are not stuck with no couch what so ever or two couches. you may have your district manager contact me personally at ###-###-#### 9even though I have been promised numerous times someone will call and never has) I will be patient in waiting. as a summary:1: Refund can not be placed on my Value City Furniture Card As The Balance Has Been Paid In Full2: Date for pick up need to be coordinated so we have a new couch in place as well as someone is available at our household for pick-up to occur. We will now have spent 6 days off of work to deal with the sub par Customer Service as Well As Repair Service That Would Have Needed 4 Trips To Repair The Problem.
On 03/26/2016, Ms. [redacted] purchased the Bally Black 7-piece queen bedroom set. Ms. [redacted] received delivery at her residence of the Bally Black footboard, rails, chest and nightstand on 04/07/2016 and the queen headboard and an exchange of the Bally Black chest on 04/19/2016. On 04/14/2016, Ms....
[redacted] was advised per Store Personnel that we will provide Ms. [redacted] with a $100 gift card. Ms. [redacted] is setup for delivery on 04/28/2016 to receive the Bally Black dresser and mirror. After receiving Ms. Gammiere’s Revdex.com complaint the General Manager has agreed to take $100 off of the order for the inconvenience in addition to the $100 giftcard. Ms. [redacted] was approved through [redacted] Finance and will need to go into the store to rewrite her [redacted] Finance contract to make sure the $100 is deducted from the amount owed to the creditor. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/11/2015, Mrs. [redacted] purchased 2 Coronado power reclining sofas, 2 Chandelier table lamps and the Angelina King bed. This merchandise is scheduled for delivery to Mrs. [redacted]’s residence on 12/17/2015 and 12/26/2015.I apologize for any frustrations or inconvenience Mrs. [redacted] may have...
experienced when purchasing her merchandise. I have been advised that our Management Team has reached out and offered free delivery.If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 2/20/2012, Mr./ Mrs. [redacted] purchased a Monterey Beige 2 piece sectional and the Arts and Crafts cocktail and end table. The merchandise was picked up by Mr./ Mrs. [redacted] on 2/25/2012. On 11/29/2015, Mr./ Mrs. [redacted] contacted Store Personnel regarding the cracking and peeling of the...
Monterey Beige 2 piece sectional. Unfortunately, due to the nature of bonded leather, one of the common characteristics includes cracking and peeling. As a result, it cannot be categorized as a manufacturer’s defect and is not covered by any warranty that we offer. Mr./ Mrs. [redacted] has spoken with the General Manager of the store as well as the Corporate Office and we will be unable to offer a refund as requested. We apologize for any frustrations or inconvenience this may cause.
In the interest of Customer Service the General Manager has offered Mr. [redacted] in store credit in the amount of $400. After speaking with the General Manager regarding the late delivery, the General Manager has offered an additional $200 in store credit. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Hi, I am unsure why this was closed when I sent a reply and nothing was fixed. Please help.
[redacted]Re: Revdex.com Complaint ID # [redacted]- Value City FurnitureDear Hannah [redacted] ,We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” Please know Revdex.com is always available to discuss your case and review additional information. Sincerely, [redacted]| Operations [email protected]
Per the terms and conditions it states the order can be cancelled all the way up to accepting. The order was placed, processed and filled, the next step was delivery and then I get the call saying I wont be getting my order. I find that is 100% against their terms and conditions as the order was already filled and they broke the purchase agreement after it was accepted. I was also advised when I received the call letting me know I wasn't going to get my order that the only reason the order was not going to be delivered is that a customer had called in and asked to change their shipping information and if that customer would not have called in I would have received my order because all the orders were processed and fulfilled and ready to be delivered. This is no way to treat a paying customer who bought something on their website complying with their terms and conditions. I can understand if the order was just placed and I received the call right away saying that they had to cancel it but not after it was fulfilled. At that point I believe its the company's error and they have to honor their terms and conditions with the ordering being after the accepting stage. Also they have a price guaranteed in cart policy and that was my price all the way up until the order being fulfilled, our next step was delivery! If they realized the error after our furniture was delivered would it have been picked up and taken back? This is the worst customer service I have encountered.
Regards,
[redacted]
On 12/09/16, Ms. [redacted] purchased the Brisco Black 3 piece living room set, and the 72’ Fireplace with insert. The merchandise was delivered to Ms. [redacted]’s residence on 12/15/2016.After receiving Ms. [redacted]’s complaint I have spoken with the store Manager who has informed me that Ms....
[redacted]’s delivery for 02/17/17 is all new pieces that are still in the box. I was also informed that several messages have been left for Ms. [redacted] to confirm delivery of the new set.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
After speaking to the General Manager has advised Mr. [redacted]’s refund check in the amount of $557.00 will be at the Aurora, IL Value City Furniture store. The Store is located at 4380 East New York St. Aurora, IL 60504. If Mr. [redacted] would like to check before arriving to pickup his refund check he can contact the Store Personnel at the ###-###-####.
I would like to request that Ms. [redacted] submit pictures to the Revdex.com or directly to my email address of the issues she is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
I have tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 12/18/2015, Ms. [redacted] purchased the 5-piece Cascade queen bedroom set. This merchandise was delivered by a contracted delivery team to Ms. [redacted]’s residence on 11/27/2015.I am sorry to hear of the damages to Ms. [redacted]’s property and for any frustrations she may have experienced in...
getting the damages repaired. According to the General Manager, Ms. [redacted] is currently working with the contract delivery company for resolution.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am sorry to hear that Ms. [redacted]s is experiencing inconveniences and for any frustration that may have caused. I was advised by the Manager that Ms. [redacted]’s is anticipating delivery on 8/12/15 of the Adrian sofa and will receive the remaining items for delivery on 08/28/2015.I kindly ask that...
Ms. [redacted]s allow additional time for the $100 refund that was processed to her MasterCard Credit Card to be re-issued. We are currently working with the appropriate department to request the funds be returned to Value City so a refund check may be issued.If Ms. [redacted]s has any further questions or concerns she may contact me direct.
To whom it may concern,The case against Value City furniture was closed before the issue was resolved. I was unsatisfied with the business response due to the following reasons:1. Value City, Chippewa location found defects on the furniture on their first delivery. Spoke with a General Manager and informed him to make sure that the issue is corrected because I cannot just take off work to wait for their delivery.2. Defects are still found on the second delivery.3. Took off work again, and defects are still found on the third delivery.I refuse to take off work again for the 4th time. Value City agreed to take the furniture back for a full refund; however, they can only pick it up on a Friday. I had already worked with their schedule 3x and they were still unable to correct the issue. In addition to ask their customer to leave work for the 4th time seem unreasonable.Please reopen the case until satisfactory conclusion is reached.thank you
On 11/06/2016, Ms. [redacted] purchased the Traditional Iron Trestle 7 piece dining room set. The merchandise was scheduled to be delivered to Ms. [redacted]’s residence on 01/15/2017. After receiving Ms. [redacted]’s complaint I have spoken with the store Manager who has advised me that the merchandise Ms....
[redacted] purchased has been out of stock and she was aware of that when she made her purchase. At this time Value City furniture is waiting for the merchandise to become available with the vendor. Once the vendor has the merchandise back in stock Value City furniture will contact Ms. [redacted] and advice her merchandise has became available. Compensation has already been given to Ms. [redacted] for the delay in delivery. If Ms. [redacted] would like, she can also reselect new merchandise that we have in stock or take a full refund. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-####and advise that she is following up on her claim with the Revdex.com.
On 03/30/2014, Ms. [redacted] purchased the Casino White sofa and Carlton Merlot bar. This merchandise was delivered in full to Ms. [redacted]’s residence on 5/24/2015.On 7/29/2015, Ms. [redacted] contacted Store Personnel and advised that a leg for the sofa had broken and a new one would need to be ordered....
I apologize for the delay in resolving Ms. [redacted]’s inquiries. The General Manager has advised that they have 4 legs available for Ms. [redacted]. I kindly ask that she contact the store at (502) 367-2281 and schedule a time to deliver the legs at her residence. If Ms. [redacted] has any further questions or concerns she may contact me direct.
It is not accurate. They were to deliver the replacement for the other damaged piece on 9/9. That did not happen. After speaking to the store manager George we are again scheduled to bring the replacement piece on 9/15.
The offer given was a percentage of Ms. [redacted]’s purchase plus the warranty back as an in-store credit. Cracking and peeling is not covered under the warranty and is considered normal wear and tear. The most we can offer Ms. [redacted] is $473.59. Ms. [redacted] has had her merchandise since 2013 and the merchandise has depreciated in value since the date of purchase. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Although returning the couch Is the perfect solution, we again are confined to certain problems. The refund to my Synchrony card can not happen as I paid the balance in full. Secondly, there needs to be an accomadation to the fact we need to go to another Furniture store and purchase a couch, therefore we need time to do so as well as dates so we are not stuck with no couch what so ever or two couches. you may have your district manager contact me personally at ###-###-#### 9even though I have been promised numerous times someone will call and never has) I will be patient in waiting. as a summary:1: Refund can not be placed on my Value City Furniture Card As The Balance Has Been Paid In Full2: Date for pick up need to be coordinated so we have a new couch in place as well as someone is available at our household for pick-up to occur. We will now have spent 6 days off of work to deal with the sub par Customer Service as Well As Repair Service That Would Have Needed 4 Trips To Repair The Problem.
On 03/26/2016, Ms. [redacted] purchased the Bally Black 7-piece queen bedroom set. Ms. [redacted] received delivery at her residence of the Bally Black footboard, rails, chest and nightstand on 04/07/2016 and the queen headboard and an exchange of the Bally Black chest on 04/19/2016. On 04/14/2016, Ms....
[redacted] was advised per Store Personnel that we will provide Ms. [redacted] with a $100 gift card. Ms. [redacted] is setup for delivery on 04/28/2016 to receive the Bally Black dresser and mirror. After receiving Ms. Gammiere’s Revdex.com complaint the General Manager has agreed to take $100 off of the order for the inconvenience in addition to the $100 giftcard. Ms. [redacted] was approved through [redacted] Finance and will need to go into the store to rewrite her [redacted] Finance contract to make sure the $100 is deducted from the amount owed to the creditor. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/11/2015, Mrs. [redacted] purchased 2 Coronado power reclining sofas, 2 Chandelier table lamps and the Angelina King bed. This merchandise is scheduled for delivery to Mrs. [redacted]’s residence on 12/17/2015 and 12/26/2015.I apologize for any frustrations or inconvenience Mrs. [redacted] may have...
experienced when purchasing her merchandise. I have been advised that our Management Team has reached out and offered free delivery.If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 2/20/2012, Mr./ Mrs. [redacted] purchased a Monterey Beige 2 piece sectional and the Arts and Crafts cocktail and end table. The merchandise was picked up by Mr./ Mrs. [redacted] on 2/25/2012. On 11/29/2015, Mr./ Mrs. [redacted] contacted Store Personnel regarding the cracking and peeling of the...
Monterey Beige 2 piece sectional. Unfortunately, due to the nature of bonded leather, one of the common characteristics includes cracking and peeling. As a result, it cannot be categorized as a manufacturer’s defect and is not covered by any warranty that we offer. Mr./ Mrs. [redacted] has spoken with the General Manager of the store as well as the Corporate Office and we will be unable to offer a refund as requested. We apologize for any frustrations or inconvenience this may cause.
In the interest of Customer Service the General Manager has offered Mr. [redacted] in store credit in the amount of $400. After speaking with the General Manager regarding the late delivery, the General Manager has offered an additional $200 in store credit. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
valu city furniture admitted error on their part and even issued a $539 credit to our fortiva account.
Hi, I am unsure why this was closed when I sent a reply and nothing was fixed. Please help.
[redacted]Re: Revdex.com Complaint ID # [redacted]- Value City FurnitureDear Hannah [redacted] ,We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” Please know Revdex.com is always available to discuss your case and review additional information. Sincerely, [redacted]| Operations [email protected]
Per the terms and conditions it states the order can be cancelled all the way up to accepting. The order was placed, processed and filled, the next step was delivery and then I get the call saying I wont be getting my order. I find that is 100% against their terms and conditions as the order was already filled and they broke the purchase agreement after it was accepted. I was also advised when I received the call letting me know I wasn't going to get my order that the only reason the order was not going to be delivered is that a customer had called in and asked to change their shipping information and if that customer would not have called in I would have received my order because all the orders were processed and fulfilled and ready to be delivered. This is no way to treat a paying customer who bought something on their website complying with their terms and conditions. I can understand if the order was just placed and I received the call right away saying that they had to cancel it but not after it was fulfilled. At that point I believe its the company's error and they have to honor their terms and conditions with the ordering being after the accepting stage. Also they have a price guaranteed in cart policy and that was my price all the way up until the order being fulfilled, our next step was delivery! If they realized the error after our furniture was delivered would it have been picked up and taken back? This is the worst customer service I have encountered.
Regards,
[redacted]
On 12/09/16, Ms. [redacted] purchased the Brisco Black 3 piece living room set, and the 72’ Fireplace with insert. The merchandise was delivered to Ms. [redacted]’s residence on 12/15/2016.After receiving Ms. [redacted]’s complaint I have spoken with the store Manager who has informed me that Ms....
[redacted]’s delivery for 02/17/17 is all new pieces that are still in the box. I was also informed that several messages have been left for Ms. [redacted] to confirm delivery of the new set.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
After speaking to the General Manager has advised Mr. [redacted]’s refund check in the amount of $557.00 will be at the Aurora, IL Value City Furniture store. The Store is located at 4380 East New York St. Aurora, IL 60504. If Mr. [redacted] would like to check before arriving to pickup his refund check he can contact the Store Personnel at the ###-###-####.
I would like to request that Ms. [redacted] submit pictures to the Revdex.com or directly to my email address of the issues she is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
I have tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 12/18/2015, Ms. [redacted] purchased the 5-piece Cascade queen bedroom set. This merchandise was delivered by a contracted delivery team to Ms. [redacted]’s residence on 11/27/2015.I am sorry to hear of the damages to Ms. [redacted]’s property and for any frustrations she may have experienced in...
getting the damages repaired. According to the General Manager, Ms. [redacted] is currently working with the contract delivery company for resolution.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am sorry to hear that Ms. [redacted]s is experiencing inconveniences and for any frustration that may have caused. I was advised by the Manager that Ms. [redacted]’s is anticipating delivery on 8/12/15 of the Adrian sofa and will receive the remaining items for delivery on 08/28/2015.I kindly ask that...
Ms. [redacted]s allow additional time for the $100 refund that was processed to her MasterCard Credit Card to be re-issued. We are currently working with the appropriate department to request the funds be returned to Value City so a refund check may be issued.If Ms. [redacted]s has any further questions or concerns she may contact me direct.
To whom it may concern,The case against Value City furniture was closed before the issue was resolved. I was unsatisfied with the business response due to the following reasons:1. Value City, Chippewa location found defects on the furniture on their first delivery. Spoke with a General Manager and informed him to make sure that the issue is corrected because I cannot just take off work to wait for their delivery.2. Defects are still found on the second delivery.3. Took off work again, and defects are still found on the third delivery.I refuse to take off work again for the 4th time. Value City agreed to take the furniture back for a full refund; however, they can only pick it up on a Friday. I had already worked with their schedule 3x and they were still unable to correct the issue. In addition to ask their customer to leave work for the 4th time seem unreasonable.Please reopen the case until satisfactory conclusion is reached.thank you