After receiving Mr. [redacted] complaint I have made direct contact with the store Manager who has advised me that Mr. [redacted] has received all of his merchandise today and Mr. [redacted] has been compensated for the inconvenience I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr....
[redacted] has any further questions or concerns he may contact me direct.
Mr. [redacted] is outside of his one year manufactures warranty, and did not purchase any additional warranty for his items. The store is unwilling to do a service on his items because he is outside of this warranty and because he has had his items for over a year, we are unable to do a refund. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-####
On 01/01/2013, Mr. [redacted] purchased the 2-piece Rialto Onyx sectional and the 5-piece Axis Black ottoman. This merchandise was delivered to Mr. [redacted]’s residence on 01/26/2013. Mr. [redacted] also purchased the 7-year Leather Protection warranty.On 11/01/2014, Mr. [redacted] contacted Uniter’s NA (the warranty administrator) to file a claim regarding an accidental external tear in the loveseat. According to the Service Technician’s report, the loveseat has excessive rips and tears and therefore the claim was denied. I have attached the photos to this complaint for the review of the Revdex.com. In these photos, we have found a minimum of 7 tears. According to Mr. [redacted]‘s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 01/12/2013. I have also attached warranty for review. Unfortunately, “generalized or accumulated crushing, pilling, cracking, peeling, scratching or other damage from wear and tear, maintenance and/or everyday use” are not covered under this warranty.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I apologize for the delay in our resolution regarding Mrs. [redacted]’ complaint. I kindly ask that Mrs. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the General Manager and I appreciate Mrs. [redacted]’...
patience in this matter.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Today Mr. Copley was in contact with Mr. [redacted] and offered him a $2000 payout for his insurance claim, or offered for his floors to be repaired, now that we have the product number for the flooring. We are waiting for Mr. [redacted]’s response regarding if he would rather take the payout or the repair. Should Mr. [redacted] choose the repair, he is responsible for gathering a minimum of 2 quotes from companies of his choosing. He may submit these quotes through the Revdex.com or to Mr. Copley directly. Mr. [redacted] is responsible for hiring someone to repair his floors, we will not be sending out anyone. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
Mr. [redacted] visited our store to make a purchase. We sincerely apologize you are having issues regarding your credit account through Synchrony Bank (formerly GE Capital Bank). Unfortunately, there is no way for Value City Furniture to get information on your credit account. Please contact Synchrony...
Bank formerly GE Capital at ###-###-####. Synchrony Bank will be assist further as we do not have any information regarding payments to a credit account with the bank. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
In the interest of Customer Service, I have requested a courtesy service through [redacted] (our service company). Please note that this is a service only as Mr. [redacted] no longer has structural warranty on his merchandise. Mr. [redacted]’s claim number is [redacted] and he can expect to receive a contact within 48-72 hours to schedule a date for service.
I previously filed a complaint in reference to damages made to my wall due to furniture delivery. I received an email from Revdex.com stating my case was closed. However, the matter has not been resolved. I was told by VC manager Reginald S[redacted] on March 21st that I would be receiving a check as a reimbursement due to damages. But it been al out two weeks and I still have not received a payment/check.
On 06/29/2014, Mr. [redacted] purchased the 6-piece St. Malo sectional and the Colton Brown recliner. This merchandise was delivered to Mr. [redacted]’s residence on 06/30/2014. I apologize for the delay in resolving Mr. [redacted]’s inquiries. At this time, Mr. [redacted] is scheduled to...
receive an exchange for the leather power recliner on 06/11/2015.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/10/2013, Ms. [redacted] was issued a refund check in the amount of $761.24. Ms. [redacted] has advised me that at that time, she did not apply the entire check to her [redacted] account.After speaking with [redacted] Bank, I was informed that the promotion period as well as the end date for that promotion is printed on every statement until the promotional period has ended. It is Ms. [redacted]’s responsibility to be aware of any terms on her account and aware of her statement details. Value City will not be responsible for Ms. [redacted]’s [redacted] account or providing any additional compensation as she has received a full refund.
On 1/12/11 Mr. [redacted] purchased the Royal Touch Deluxe Pillowtop Queen mattress and boxspring set, adjustable bed frame with center support, and Queen 1000 count bed sheets. Mr. [redacted] received delivery of the furniture on 1/15/11.Upon receiving Mr. [redacted]’s information through the Better...
Business Bureau, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Attached is the extended warranty I purchased. The couch was purchased 3/2016. Also screen shots from Value City's warranty. I do not know the name of the couch to look up that warranty.
On 06/15/2015, Ms. [redacted] purchased the 2-piece Westover Saddle livingroom set with chair and the 5-piece Marilyn king bedroom set with an additional matching mirror. This merchandise was delivered to Ms. [redacted]’s residence with the exception of the chair and headboard on 07/17/2015.I...
apologize for any frustration Ms. [redacted] may have experienced regarding her delivery and communication at the store level. At this time, Ms. [redacted] has received a full refund for the chair and is scheduled for delivery of the headboard on 7/22/2015. In the event Ms. [redacted] does not wish to receive delivery of the headboard and would like to return the bed, I kindly ask that she contact the Store to schedule a return of the delivered pieces.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 6/14/15, Mrs. [redacted] purchased the Dakota Java reclining sofa, the Celeste Taupe 5 piece chair with accents, and the Monterey 3 piece balcony set. The furniture was delivered to Mrs. [redacted]’s residence on 6/18/15.Upon receiving Mrs. [redacted]’s complain t that was filed through the Better...
Business Bureau, the General Manager was contacted to resolve the matter. The General Manager will set up an exchange of the chair and deliver it to Mrs. [redacted]. Mrs. [redacted] can contact the store location in Streamwood, IL at 630-483-7171 to schedule a date for our delivery team to deliver the new chair to her residence and remove the damaged chair from her home.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I have NO problem with AcceptanceNow . They were the ONLY people that acted professional and helpful to me , the customer . This complaint should not be removed until the main office contacts me . They need to know the whole story and what all transpired . I have left several messages for Mrs. [redacted] to contact me personally and the only thing she does is call the store manager in Louisville Ky , who is the whole problem to begin with . There website comments are basically the same as mine . I wish I had have read them before I shopped there . I have left another message today with an individual to ask Mrs.[redacted] to contact me .
Hi about 6 months ago I had a complaint about American Signature Furniture.Only part of my dispute was resolved. I was supposed to receive new cushions in 12 weeks.I still have not received any and now my Chaise cushion is sinking in. Lost its firmness.Please advise as to where I stand here. Thanks for all your help, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I was contacting by Value City Furniture within hours of them receiving my complaint. The Store Manager Chris was very empathic to my situation. He assured me that they would address the issue fairly. The store sent a representative to my house within 2 days to assess the furniture. After a couple of days, the Manager (Chris) called me to schedule a date for the furniture to be picked up and returned to the store. A full refund was issued within 2 days. Although, I did not find an alternate furniture set, it was an overall pleasant experience. I was very disappointed with the quality of the furniture but the customer service that Value City Furniture (Chris) provided was exceptional. Thank you Value City Furniture for being a company that cares about their reputation and customer satisfaction.
On 3/18/16, Mr. [redacted] purchased the Stratus 5 piece dining room set. Mr. [redacted] received his furniture on 5/12/16.Upon receiving Mr. Richardson’s inquiry through the Revdex.com, the General Manager has been contacted. In the interest of customer service, the General Manager has...
contacted Mr. [redacted] and offered a $160 discount. According to the General Manager, Mr. [redacted] accepted this offer. The refund amount is being processed at our corporate office.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Unfortunately, it is impossible to confirm what was stated at the time of sale and we will only cover what is confirmed on the warranty certificate. I apologize if Ms. [redacted] did not receive the cleaning kit upon delivery with the warranty information inside; however it does not change the coverage of her warranty. Due to Ms. [redacted] no longer being covered under the manufacturer warranty and seam separation not being covered under the 7-year Fabric/Leather Protection Warranty, we will be unable to service her merchandise. I apologize for any frustration or inconvenience this may cause.
The contract delivery company has been in contact with Ms. [redacted] about the part to her door that they are replacing. Once they receive the correct part, their technician will contact Ms. [redacted] to schedule a date and time to come out and complete any and all repairs.
After receiving Mr. [redacted] complaint I have made direct contact with the store Manager who has advised me that Mr. [redacted] has received all of his merchandise today and Mr. [redacted] has been compensated for the inconvenience I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr....
[redacted] has any further questions or concerns he may contact me direct.
Mr. [redacted] is outside of his one year manufactures warranty, and did not purchase any additional warranty for his items. The store is unwilling to do a service on his items because he is outside of this warranty and because he has had his items for over a year, we are unable to do a refund. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-####
On 01/01/2013, Mr. [redacted] purchased the 2-piece Rialto Onyx sectional and the 5-piece Axis Black ottoman. This merchandise was delivered to Mr. [redacted]’s residence on 01/26/2013. Mr. [redacted] also purchased the 7-year Leather Protection warranty.On 11/01/2014, Mr. [redacted] contacted Uniter’s NA (the warranty administrator) to file a claim regarding an accidental external tear in the loveseat. According to the Service Technician’s report, the loveseat has excessive rips and tears and therefore the claim was denied. I have attached the photos to this complaint for the review of the Revdex.com. In these photos, we have found a minimum of 7 tears. According to Mr. [redacted]‘s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 01/12/2013. I have also attached warranty for review. Unfortunately, “generalized or accumulated crushing, pilling, cracking, peeling, scratching or other damage from wear and tear, maintenance and/or everyday use” are not covered under this warranty.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I apologize for the delay in our resolution regarding Mrs. [redacted]’ complaint. I kindly ask that Mrs. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the General Manager and I appreciate Mrs. [redacted]’...
patience in this matter.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Today Mr. Copley was in contact with Mr. [redacted] and offered him a $2000 payout for his insurance claim, or offered for his floors to be repaired, now that we have the product number for the flooring. We are waiting for Mr. [redacted]’s response regarding if he would rather take the payout or the repair. Should Mr. [redacted] choose the repair, he is responsible for gathering a minimum of 2 quotes from companies of his choosing. He may submit these quotes through the Revdex.com or to Mr. Copley directly. Mr. [redacted] is responsible for hiring someone to repair his floors, we will not be sending out anyone. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
Mr. [redacted] visited our store to make a purchase. We sincerely apologize you are having issues regarding your credit account through Synchrony Bank (formerly GE Capital Bank). Unfortunately, there is no way for Value City Furniture to get information on your credit account. Please contact Synchrony...
Bank formerly GE Capital at ###-###-####. Synchrony Bank will be assist further as we do not have any information regarding payments to a credit account with the bank. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
In the interest of Customer Service, I have requested a courtesy service through [redacted] (our service company). Please note that this is a service only as Mr. [redacted] no longer has structural warranty on his merchandise. Mr. [redacted]’s claim number is [redacted] and he can expect to receive a contact within 48-72 hours to schedule a date for service.
I previously filed a complaint in reference to damages made to my wall due to furniture delivery. I received an email from Revdex.com stating my case was closed. However, the matter has not been resolved. I was told by VC manager Reginald S[redacted] on March 21st that I would be receiving a check as a reimbursement due to damages. But it been al out two weeks and I still have not received a payment/check.
On 06/29/2014, Mr. [redacted] purchased the 6-piece St. Malo sectional and the Colton Brown recliner. This merchandise was delivered to Mr. [redacted]’s residence on 06/30/2014. I apologize for the delay in resolving Mr. [redacted]’s inquiries. At this time, Mr. [redacted] is scheduled to...
receive an exchange for the leather power recliner on 06/11/2015.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/10/2013, Ms. [redacted] was issued a refund check in the amount of $761.24. Ms. [redacted] has advised me that at that time, she did not apply the entire check to her [redacted] account.After speaking with [redacted] Bank, I was informed that the promotion period as well as the end date for that promotion is printed on every statement until the promotional period has ended. It is Ms. [redacted]’s responsibility to be aware of any terms on her account and aware of her statement details. Value City will not be responsible for Ms. [redacted]’s [redacted] account or providing any additional compensation as she has received a full refund.
On 1/12/11 Mr. [redacted] purchased the Royal Touch Deluxe Pillowtop Queen mattress and boxspring set, adjustable bed frame with center support, and Queen 1000 count bed sheets. Mr. [redacted] received delivery of the furniture on 1/15/11.Upon receiving Mr. [redacted]’s information through the Better...
Business Bureau, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Attached is the extended warranty I purchased. The couch was purchased 3/2016. Also screen shots from Value City's warranty. I do not know the name of the couch to look up that warranty.
On 06/15/2015, Ms. [redacted] purchased the 2-piece Westover Saddle livingroom set with chair and the 5-piece Marilyn king bedroom set with an additional matching mirror. This merchandise was delivered to Ms. [redacted]’s residence with the exception of the chair and headboard on 07/17/2015.I...
apologize for any frustration Ms. [redacted] may have experienced regarding her delivery and communication at the store level. At this time, Ms. [redacted] has received a full refund for the chair and is scheduled for delivery of the headboard on 7/22/2015. In the event Ms. [redacted] does not wish to receive delivery of the headboard and would like to return the bed, I kindly ask that she contact the Store to schedule a return of the delivered pieces.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 6/14/15, Mrs. [redacted] purchased the Dakota Java reclining sofa, the Celeste Taupe 5 piece chair with accents, and the Monterey 3 piece balcony set. The furniture was delivered to Mrs. [redacted]’s residence on 6/18/15.Upon receiving Mrs. [redacted]’s complain t that was filed through the Better...
Business Bureau, the General Manager was contacted to resolve the matter. The General Manager will set up an exchange of the chair and deliver it to Mrs. [redacted]. Mrs. [redacted] can contact the store location in Streamwood, IL at 630-483-7171 to schedule a date for our delivery team to deliver the new chair to her residence and remove the damaged chair from her home.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I have NO problem with AcceptanceNow . They were the ONLY people that acted professional and helpful to me , the customer . This complaint should not be removed until the main office contacts me . They need to know the whole story and what all transpired . I have left several messages for Mrs. [redacted] to contact me personally and the only thing she does is call the store manager in Louisville Ky , who is the whole problem to begin with . There website comments are basically the same as mine . I wish I had have read them before I shopped there . I have left another message today with an individual to ask Mrs.[redacted] to contact me .
Hi about 6 months ago I had a complaint about American Signature Furniture.Only part of my dispute was resolved. I was supposed to receive new cushions in 12 weeks.I still have not received any and now my Chaise cushion is sinking in. Lost its firmness.Please advise as to where I stand here. Thanks for all your help, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I was contacting by Value City Furniture within hours of them receiving my complaint. The Store Manager Chris was very empathic to my situation. He assured me that they would address the issue fairly. The store sent a representative to my house within 2 days to assess the furniture. After a couple of days, the Manager (Chris) called me to schedule a date for the furniture to be picked up and returned to the store. A full refund was issued within 2 days. Although, I did not find an alternate furniture set, it was an overall pleasant experience. I was very disappointed with the quality of the furniture but the customer service that Value City Furniture (Chris) provided was exceptional. Thank you Value City Furniture for being a company that cares about their reputation and customer satisfaction.
On 3/18/16, Mr. [redacted] purchased the Stratus 5 piece dining room set. Mr. [redacted] received his furniture on 5/12/16.Upon receiving Mr. Richardson’s inquiry through the Revdex.com, the General Manager has been contacted. In the interest of customer service, the General Manager has...
contacted Mr. [redacted] and offered a $160 discount. According to the General Manager, Mr. [redacted] accepted this offer. The refund amount is being processed at our corporate office.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Unfortunately, it is impossible to confirm what was stated at the time of sale and we will only cover what is confirmed on the warranty certificate. I apologize if Ms. [redacted] did not receive the cleaning kit upon delivery with the warranty information inside; however it does not change the coverage of her warranty. Due to Ms. [redacted] no longer being covered under the manufacturer warranty and seam separation not being covered under the 7-year Fabric/Leather Protection Warranty, we will be unable to service her merchandise. I apologize for any frustration or inconvenience this may cause.
The contract delivery company has been in contact with Ms. [redacted] about the part to her door that they are replacing. Once they receive the correct part, their technician will contact Ms. [redacted] to schedule a date and time to come out and complete any and all repairs.