Greetings Revdex.com, This message is in regards to my complaint. Two of my dining room chairs have cracks in them. I mentioned briefly about the one having a crack in it before. I don't know when they're going to repair them. That dining room set (The Chelsea) is not even 2 years old yet. In...
addition what I asked for with all the furniture that I've had replaced, I would like an extra 3 year warrenty on my furniture at no charge since they now offer 5 year warrenties on their furniture. When I purchased all of my furniture, they only offered the 2 year warrenty. I spent close to $5,000 in all on all of my furniture (including the warrenties and delivery fee). I really hope I don't have any other issues. Thank you.
On 02/25/2016, Mr. [redacted] purchased the 2 piece Park City Gray living room set. The merchandise was delivered to Mr. [redacted] residence on 03/12/2016. After reviewing Mr. [redacted] complaint I have spoken with the store Manager who has advised me Value City Furniture can’t alter or cancel the...
warranty called Pure Promise. Mr. [redacted] can contact Uniters (###-###-####) and request to cancel the warranty. As far as the parts for Mr. [redacted] I am showing the refund was given to him after the merchandise was exchanged. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/10/2013, Ms. [redacted] was issued a refund check in the amount of $761.24. Ms. [redacted] has advised me that at that time, she did not apply the entire check to her [redacted] account.After speaking with [redacted] Bank, I was informed that the promotion period as well as the end date for that promotion is printed on every statement until the promotional period has ended. It is Ms. [redacted]’s responsibility to be aware of any terms on her account and aware of her statement details. Value City will not be responsible for Ms. [redacted]’s [redacted] account or providing any additional compensation as she has received a full refund.
On 6/27/2017 [redacted] purchased the McKenna Sleeper Sofa. The item was scheduled for pick up on 8/4/2017. I have spoken to the store Manager who is willing to extend [redacted] free delivery for the inconvenience of her item being damaged when she picked it up originally. I have reached out...
to [redacted] at the number provided and left a voicemail explaining the new delivery date for her item. Should [redacted] need to reschedule this date, she may contact the store at ###-###-####. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
The contract delivery company has been in contact with Ms. [redacted] about the part to her door that they are replacing. Once they receive the correct part, their technician will contact Ms. [redacted] to schedule a date and time to come out and complete any and all repairs.
On 02/13/2016 Mr. [redacted] purchased the Natchez 5-piece dinette, Wesley Plush King mattress, the Hanover King storage bed, the Dakota Java reclining sofa. The merchandise was delivered to Mr. [redacted] on 02/19/2016. Mr. [redacted] received the delivery of the Wesley Plush King Mattress on 02/24/2016....
After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted]. Mr. [redacted] agreed to pickup of all merchandise on the order to receive a full refund including the delivery fee. Mr. [redacted] can anticipate pickup of all merchandise on 03/26/2016. Store Personnel will contact Mr. [redacted] regarding the time frame the delivery truck will be coming out to Mr. [redacted]’s residence. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
After reviewing Mr. [redacted]’s complaint I have looked at his invoice and see that the delivery fee was not refunded, I have refunded the delivery fee and the refund should reflect Mr. [redacted]’s account within the next 3-5 business days. The taxes have already been refunded with the merchandise. The only...
thing on Mr. [redacted]’s invoice at this moment is his wall art that he did not return. An updated receipt has been sent to Mr. [redacted]’s email to reflect the refund. I apologize for any inconvenience Mr. [redacted]’s may have experienced. If Mr. [redacted]’s has any further questions or concerns he may contact me direct.
On 2/11/2015, Mr. [redacted] purchased the Princeton 5-piece sectional and The Apollo home theater recliner. The merchandise was delivered to Mr. [redacted]’s residence on 2/14/2015. The General Manager has contacted Mr. [redacted] regarding the repair. The General Manager has advised Mr. [redacted] that we will...
exchange the Apollo home theater recliner. Mr. [redacted] can expect delivery to exchange the Apollo theater recliner on 1/30/2016. The General Manager also advised that we will pick up the 2 pieces of the Princeton 5-piece sectional to bring into the store for in shop repair. Once the repair is complete the merchandise will be returned to Mr. [redacted] the following Saturday 02/06/2016. The additional pieces of the Princeton 5-piece sectional will be picked up on 02/6/2016 for in shop repair. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 1/12/11 Mr. [redacted] purchased the Royal Touch Deluxe Pillowtop Queen mattress and boxspring set, adjustable bed frame with center support, and Queen 1000 count bed sheets. Mr. [redacted] received delivery of the furniture on 1/15/11.Upon receiving Mr. [redacted]’s information through the Better...
Business Bureau, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
According to our contract with Mastercard, we must process refunds to the original form of payment used to make the purchase. In compliance with our contract, Ms [redacted]’s refund was to be issued to her original form of payment. Store Personnel has advised that they were unable to submit the refund in the amount of $212.93. Store Personnel has requested a refund check for Ms. [redacted]’s purchase. The refund check has to be processed by our Corporate Office. Ms. [redacted] will be able to pick up her refund check at the store on November 12, 2015. Ms. [redacted] can also advise Store Personnel to mail out the refund check to her residence. Ms. [redacted] can contact the General Manager at ###-###-#### and advise that she is following up on her complaint with the Revdex.com. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/01/2013, Mr. [redacted] purchased the 2-piece Rialto Onyx sectional and the 5-piece Axis Black ottoman. This merchandise was delivered to Mr. [redacted]’s residence on 01/26/2013. Mr. [redacted] also purchased the 7-year Leather Protection warranty.On 11/01/2014, Mr. [redacted] contacted Uniter’s NA (the warranty administrator) to file a claim regarding an accidental external tear in the loveseat. According to the Service Technician’s report, the loveseat has excessive rips and tears and therefore the claim was denied. I have attached the photos to this complaint for the review of the Revdex.com. In these photos, we have found a minimum of 7 tears. According to Mr. [redacted]‘s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 01/12/2013. I have also attached warranty for review. Unfortunately, “generalized or accumulated crushing, pilling, cracking, peeling, scratching or other damage from wear and tear, maintenance and/or everyday use” are not covered under this warranty.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Attached is the extended warranty I purchased. The couch was purchased 3/2016. Also screen shots from Value City's warranty. I do not know the name of the couch to look up that warranty.
Unfortunately, it is impossible to confirm what was stated at the time of sale and we will only cover what is confirmed on the warranty certificate. I apologize if Ms. [redacted] did not receive the cleaning kit upon delivery with the warranty information inside; however it does not change the coverage of her warranty. Due to Ms. [redacted] no longer being covered under the manufacturer warranty and seam separation not being covered under the 7-year Fabric/Leather Protection Warranty, we will be unable to service her merchandise. I apologize for any frustration or inconvenience this may cause.
I believe this company engaged in false advertising and I will not be accepting their comments. I have filed with the Attorney General's office as have several other individuals.
Regards,[redacted]
On 08/22/2015, Ms. [redacted] purchased the Hunter massage power recliner. The merchandise was delivered to Ms. [redacted] residence on 09/01/2015. On 09/12/2015, Ms. [redacted] filed a Revdex.com complaint regarding the pricing of the Hunter power recliner delivered to Ms. [redacted]...
residence. In the interest of Customer Service, the General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on his claim with the Revdex.com.
I am following up on complaint ID [redacted]. I am respond to provide you with what happened after the initial response from Karema H[redacted]. She requested that I contact the store for an exchange. I called the store two times, each time I was immediately told that there could be no exchange. I then told the individual on the phone at the Nile location that Karma H[redacted] had instructed me to do so. Their response to me was to send an email, I have attached that email here. I have not heard a response from the store. I gave them the benefit of waiting a few days for a response, that is why the Revdex.com complaint expired. In hindsight, I should have rejected the response immediately after the store would not take my request over the phone.Thank you for the help on this issue. Best,
On 10/26/2015, Mr. [redacted] purchased the Colette Gray sofa and Charlton Gray push back recliner. The merchandise was delivered to Mr. [redacted]’s residence on 11/03/2015. In the interest of Customer Service the General Manager contacted Mr. [redacted] to advise that we would replace the Charlton Gray...
push back recliner. Mr. [redacted] can anticipate the exchange merchandise at his residence on 12/04/2015. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
In the interest of Customer Service, I have requested a courtesy service through [redacted] (our service company). Please note that this is a service only as Mr. [redacted] no longer has structural warranty on his merchandise. Mr. [redacted]’s claim number is [redacted] and he can expect to receive a contact within 48-72 hours to schedule a date for service.
After receiving Mr. [redacted] complaint I have made direct contact with the store Manager who has advised me that Mr. [redacted] has received all of his merchandise today and Mr. [redacted] has been compensated for the inconvenience I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr....
[redacted] has any further questions or concerns he may contact me direct.
On 04/29/16, Mr. [redacted] purchased the Cobra Brown recliner and the Pure Promise warranty. The merchandise was picked up on 05/05/16.After reviewing Mr. [redacted] complaint I would like to assure Mr. [redacted] will have an in-store credit for the full amount of his original purchase including the...
warranty. If Mr. [redacted] chooses merchandise that is higher than his original purchase amount Mr. [redacted] will be responsible for the difference in price.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Greetings Revdex.com, This message is in regards to my complaint. Two of my dining room chairs have cracks in them. I mentioned briefly about the one having a crack in it before. I don't know when they're going to repair them. That dining room set (The Chelsea) is not even 2 years old yet. In...
addition what I asked for with all the furniture that I've had replaced, I would like an extra 3 year warrenty on my furniture at no charge since they now offer 5 year warrenties on their furniture. When I purchased all of my furniture, they only offered the 2 year warrenty. I spent close to $5,000 in all on all of my furniture (including the warrenties and delivery fee). I really hope I don't have any other issues. Thank you.
On 02/25/2016, Mr. [redacted] purchased the 2 piece Park City Gray living room set. The merchandise was delivered to Mr. [redacted] residence on 03/12/2016. After reviewing Mr. [redacted] complaint I have spoken with the store Manager who has advised me Value City Furniture can’t alter or cancel the...
warranty called Pure Promise. Mr. [redacted] can contact Uniters (###-###-####) and request to cancel the warranty. As far as the parts for Mr. [redacted] I am showing the refund was given to him after the merchandise was exchanged. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/10/2013, Ms. [redacted] was issued a refund check in the amount of $761.24. Ms. [redacted] has advised me that at that time, she did not apply the entire check to her [redacted] account.After speaking with [redacted] Bank, I was informed that the promotion period as well as the end date for that promotion is printed on every statement until the promotional period has ended. It is Ms. [redacted]’s responsibility to be aware of any terms on her account and aware of her statement details. Value City will not be responsible for Ms. [redacted]’s [redacted] account or providing any additional compensation as she has received a full refund.
On 6/27/2017 [redacted] purchased the McKenna Sleeper Sofa. The item was scheduled for pick up on 8/4/2017. I have spoken to the store Manager who is willing to extend [redacted] free delivery for the inconvenience of her item being damaged when she picked it up originally. I have reached out...
to [redacted] at the number provided and left a voicemail explaining the new delivery date for her item. Should [redacted] need to reschedule this date, she may contact the store at ###-###-####. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
The contract delivery company has been in contact with Ms. [redacted] about the part to her door that they are replacing. Once they receive the correct part, their technician will contact Ms. [redacted] to schedule a date and time to come out and complete any and all repairs.
On 02/13/2016 Mr. [redacted] purchased the Natchez 5-piece dinette, Wesley Plush King mattress, the Hanover King storage bed, the Dakota Java reclining sofa. The merchandise was delivered to Mr. [redacted] on 02/19/2016. Mr. [redacted] received the delivery of the Wesley Plush King Mattress on 02/24/2016....
After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted]. Mr. [redacted] agreed to pickup of all merchandise on the order to receive a full refund including the delivery fee. Mr. [redacted] can anticipate pickup of all merchandise on 03/26/2016. Store Personnel will contact Mr. [redacted] regarding the time frame the delivery truck will be coming out to Mr. [redacted]’s residence. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
After reviewing Mr. [redacted]’s complaint I have looked at his invoice and see that the delivery fee was not refunded, I have refunded the delivery fee and the refund should reflect Mr. [redacted]’s account within the next 3-5 business days. The taxes have already been refunded with the merchandise. The only...
thing on Mr. [redacted]’s invoice at this moment is his wall art that he did not return. An updated receipt has been sent to Mr. [redacted]’s email to reflect the refund. I apologize for any inconvenience Mr. [redacted]’s may have experienced. If Mr. [redacted]’s has any further questions or concerns he may contact me direct.
On 2/11/2015, Mr. [redacted] purchased the Princeton 5-piece sectional and The Apollo home theater recliner. The merchandise was delivered to Mr. [redacted]’s residence on 2/14/2015. The General Manager has contacted Mr. [redacted] regarding the repair. The General Manager has advised Mr. [redacted] that we will...
exchange the Apollo home theater recliner. Mr. [redacted] can expect delivery to exchange the Apollo theater recliner on 1/30/2016. The General Manager also advised that we will pick up the 2 pieces of the Princeton 5-piece sectional to bring into the store for in shop repair. Once the repair is complete the merchandise will be returned to Mr. [redacted] the following Saturday 02/06/2016. The additional pieces of the Princeton 5-piece sectional will be picked up on 02/6/2016 for in shop repair. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 1/12/11 Mr. [redacted] purchased the Royal Touch Deluxe Pillowtop Queen mattress and boxspring set, adjustable bed frame with center support, and Queen 1000 count bed sheets. Mr. [redacted] received delivery of the furniture on 1/15/11.Upon receiving Mr. [redacted]’s information through the Better...
Business Bureau, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
According to our contract with Mastercard, we must process refunds to the original form of payment used to make the purchase. In compliance with our contract, Ms [redacted]’s refund was to be issued to her original form of payment. Store Personnel has advised that they were unable to submit the refund in the amount of $212.93. Store Personnel has requested a refund check for Ms. [redacted]’s purchase. The refund check has to be processed by our Corporate Office. Ms. [redacted] will be able to pick up her refund check at the store on November 12, 2015. Ms. [redacted] can also advise Store Personnel to mail out the refund check to her residence. Ms. [redacted] can contact the General Manager at ###-###-#### and advise that she is following up on her complaint with the Revdex.com. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/01/2013, Mr. [redacted] purchased the 2-piece Rialto Onyx sectional and the 5-piece Axis Black ottoman. This merchandise was delivered to Mr. [redacted]’s residence on 01/26/2013. Mr. [redacted] also purchased the 7-year Leather Protection warranty.On 11/01/2014, Mr. [redacted] contacted Uniter’s NA (the warranty administrator) to file a claim regarding an accidental external tear in the loveseat. According to the Service Technician’s report, the loveseat has excessive rips and tears and therefore the claim was denied. I have attached the photos to this complaint for the review of the Revdex.com. In these photos, we have found a minimum of 7 tears. According to Mr. [redacted]‘s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 01/12/2013. I have also attached warranty for review. Unfortunately, “generalized or accumulated crushing, pilling, cracking, peeling, scratching or other damage from wear and tear, maintenance and/or everyday use” are not covered under this warranty.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Attached is the extended warranty I purchased. The couch was purchased 3/2016. Also screen shots from Value City's warranty. I do not know the name of the couch to look up that warranty.
Unfortunately, it is impossible to confirm what was stated at the time of sale and we will only cover what is confirmed on the warranty certificate. I apologize if Ms. [redacted] did not receive the cleaning kit upon delivery with the warranty information inside; however it does not change the coverage of her warranty. Due to Ms. [redacted] no longer being covered under the manufacturer warranty and seam separation not being covered under the 7-year Fabric/Leather Protection Warranty, we will be unable to service her merchandise. I apologize for any frustration or inconvenience this may cause.
I believe this company engaged in false advertising and I will not be accepting their comments. I have filed with the Attorney General's office as have several other individuals.
Regards,[redacted]
On 08/22/2015, Ms. [redacted] purchased the Hunter massage power recliner. The merchandise was delivered to Ms. [redacted] residence on 09/01/2015. On 09/12/2015, Ms. [redacted] filed a Revdex.com complaint regarding the pricing of the Hunter power recliner delivered to Ms. [redacted]...
residence. In the interest of Customer Service, the General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on his claim with the Revdex.com.
I am following up on complaint ID [redacted]. I am respond to provide you with what happened after the initial response from Karema H[redacted]. She requested that I contact the store for an exchange. I called the store two times, each time I was immediately told that there could be no exchange. I then told the individual on the phone at the Nile location that Karma H[redacted] had instructed me to do so. Their response to me was to send an email, I have attached that email here. I have not heard a response from the store. I gave them the benefit of waiting a few days for a response, that is why the Revdex.com complaint expired. In hindsight, I should have rejected the response immediately after the store would not take my request over the phone.Thank you for the help on this issue. Best,
On 10/26/2015, Mr. [redacted] purchased the Colette Gray sofa and Charlton Gray push back recliner. The merchandise was delivered to Mr. [redacted]’s residence on 11/03/2015. In the interest of Customer Service the General Manager contacted Mr. [redacted] to advise that we would replace the Charlton Gray...
push back recliner. Mr. [redacted] can anticipate the exchange merchandise at his residence on 12/04/2015. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
In the interest of Customer Service, I have requested a courtesy service through [redacted] (our service company). Please note that this is a service only as Mr. [redacted] no longer has structural warranty on his merchandise. Mr. [redacted]’s claim number is [redacted] and he can expect to receive a contact within 48-72 hours to schedule a date for service.
After receiving Mr. [redacted] complaint I have made direct contact with the store Manager who has advised me that Mr. [redacted] has received all of his merchandise today and Mr. [redacted] has been compensated for the inconvenience I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr....
[redacted] has any further questions or concerns he may contact me direct.
On 04/29/16, Mr. [redacted] purchased the Cobra Brown recliner and the Pure Promise warranty. The merchandise was picked up on 05/05/16.After reviewing Mr. [redacted] complaint I would like to assure Mr. [redacted] will have an in-store credit for the full amount of his original purchase including the...
warranty. If Mr. [redacted] chooses merchandise that is higher than his original purchase amount Mr. [redacted] will be responsible for the difference in price.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.