On 08/22/2015, Ms. [redacted] purchased the Hunter massage power recliner. The merchandise was delivered to Ms. [redacted] residence on 09/01/2015. On 09/12/2015, Ms. [redacted] filed a Revdex.com complaint regarding the pricing of the Hunter power recliner delivered to Ms. [redacted]...
residence. In the interest of Customer Service, the General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on his claim with the Revdex.com.
On 4/01/2017 Ms. [redacted] purchased the Serena Youth wardrobe, the Jordan twin corner bed, the Serena daybed with trundle, the Esquire Platinum chest, the Magnum Brown 3-piece living room set, the Alania Gray Queen upholstered headboard, the Countryside 40” wall art, and the Pacer 54” fireplace. These items were picked up by Ms. [redacted] on 4/11/2017. I have spoken with the store Manager who states that we will be able to refund the amount of the Pure Promise to Ms. [redacted] for the inconvenience of the non-coverage, however we are not able to assist with servicing the furniture. Refunding the warranty will cancel out the coverage, leaving only the one-year manufactures warranty which will expire on 4/7/2018. Should you choose the refund, you may contact the store Manager at ###-###-#### to process it. Attached Ms. [redacted] will find a copy of the Terms and Conditions of her warranty. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store Manager at ###-###-####. Sincerely, Marian H[redacted]
On 1/14/17, Ms. [redacted] purchased the Peyton Taupe 2-piece sectional, the Neo Classic Cherry queen bed, the Valencia sofa table, and the Neo Classic Cherry nightstand. The furniture was delivered to Ms. [redacted]’s residence on 1/19/17.We understand Ms. [redacted]’s concerns and apologize for any...
inconveniences that may have been caused by the issues with the furniture. The General Manager at the store location has allowed M. [redacted] to reselect to a different living room set. Ms. [redacted] has made her selection and received her new furniture.If Ms. [redacted] has any further questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####
After reviewing Mr. [redacted]’s complaint I have looked at his invoice and see that the delivery fee was not refunded, I have refunded the delivery fee and the refund should reflect Mr. [redacted]’s account within the next 3-5 business days. The taxes have already been refunded with the merchandise. The only...
thing on Mr. [redacted]’s invoice at this moment is his wall art that he did not return. An updated receipt has been sent to Mr. [redacted]’s email to reflect the refund. I apologize for any inconvenience Mr. [redacted]’s may have experienced. If Mr. [redacted]’s has any further questions or concerns he may contact me direct.
I am following up on complaint ID [redacted]. I am respond to provide you with what happened after the initial response from Karema H[redacted]. She requested that I contact the store for an exchange. I called the store two times, each time I was immediately told that there could be no exchange. I then told the individual on the phone at the Nile location that Karma H[redacted] had instructed me to do so. Their response to me was to send an email, I have attached that email here. I have not heard a response from the store. I gave them the benefit of waiting a few days for a response, that is why the Revdex.com complaint expired. In hindsight, I should have rejected the response immediately after the store would not take my request over the phone.Thank you for the help on this issue. Best,
On 2/11/2015, Mr. [redacted] purchased the Princeton 5-piece sectional and The Apollo home theater recliner. The merchandise was delivered to Mr. [redacted]’s residence on 2/14/2015. The General Manager has contacted Mr. [redacted] regarding the repair. The General Manager has advised Mr. [redacted] that we will...
exchange the Apollo home theater recliner. Mr. [redacted] can expect delivery to exchange the Apollo theater recliner on 1/30/2016. The General Manager also advised that we will pick up the 2 pieces of the Princeton 5-piece sectional to bring into the store for in shop repair. Once the repair is complete the merchandise will be returned to Mr. [redacted] the following Saturday 02/06/2016. The additional pieces of the Princeton 5-piece sectional will be picked up on 02/6/2016 for in shop repair. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/04/2015, Mr. [redacted] purchased the 3-piece Ventura Buff sectional. This merchandise was delivered to Mr. [redacted]’s residence on 04/17/2015.I would like to apologize to Mr. [redacted] for not being provided the level of service that our store associates take pride in offering...
every day. At Value City we take pride in our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Mr. [redacted] has received a full refund of his returned merchandise on 04/25/2015. Mr. [redacted] should expect this refund to post to his Visa Credit Card within 3-5 business days. Additionally, Mr. [redacted] will be providing an estimate to the Contract Delivery company for repairs to his residence. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Complaint # [redacted] Dana [redacted]) Fri, 02/10/17 1:56 pm I wanted to let you know that # [redacted] against Value City Furniture has been resolved. I received store credit to use toward a new sectional. I will contact you again if I have any further issues. [redacted]
On 06/18/2017, [redacted] purchased the Aubrey Gray full bed, the bed was picked up on 07/18/2017.Upon receiving [redacted] complaint I have been informed that [redacted] wasn’t missing any legs and she has been compensated for traveling to a different store. I apologize for any...
inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 02/25/2016, Mr. [redacted] purchased the 2 piece Park City Gray living room set. The merchandise was delivered to Mr. [redacted] residence on 03/12/2016. After reviewing Mr. [redacted] complaint I have spoken with the store Manager who has advised me Value City Furniture can’t alter or cancel the...
warranty called Pure Promise. Mr. [redacted] can contact Uniters (###-###-####) and request to cancel the warranty. As far as the parts for Mr. [redacted] I am showing the refund was given to him after the merchandise was exchanged. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 10/26/2015, Mr. [redacted] purchased the Colette Gray sofa and Charlton Gray push back recliner. The merchandise was delivered to Mr. [redacted]’s residence on 11/03/2015. In the interest of Customer Service the General Manager contacted Mr. [redacted] to advise that we would replace the Charlton Gray...
push back recliner. Mr. [redacted] can anticipate the exchange merchandise at his residence on 12/04/2015. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 1012011, Mr. [redacted] purchased the Arizona dual power sofa and the Arizona dual reclining love seat with the console. Mr. [redacted]’s sofa was delivered to his residence on 10/5/11 and the love seat was delivered on 11/3/11.Upon reviewing Mr. [redacted]’s complaint that was filed through the Better Business...
Bureau, the General Manager at the store location was contacted. In the interest of customer service, the General Manager has approved a prorated in-store credit amount of $300 for Mr. [redacted] to utilize towards new merchandise. Mr. [redacted] can contact the General Manager at 847-596-3029 to discuss the details of the offer presented.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he can also contact me direct.
I believe this company engaged in false advertising and I will not be accepting their comments. I have filed with the Attorney General's office as have several other individuals.
Regards,[redacted]
Greetings Revdex.com, This message is in regards to my complaint. Two of my dining room chairs have cracks in them. I mentioned briefly about the one having a crack in it before. I don't know when they're going to repair them. That dining room set (The Chelsea) is not even 2 years old yet. In...
addition what I asked for with all the furniture that I've had replaced, I would like an extra 3 year warrenty on my furniture at no charge since they now offer 5 year warrenties on their furniture. When I purchased all of my furniture, they only offered the 2 year warrenty. I spent close to $5,000 in all on all of my furniture (including the warrenties and delivery fee). I really hope I don't have any other issues. Thank you.
On 02/13/2016 Mr. [redacted] purchased the Natchez 5-piece dinette, Wesley Plush King mattress, the Hanover King storage bed, the Dakota Java reclining sofa. The merchandise was delivered to Mr. [redacted] on 02/19/2016. Mr. [redacted] received the delivery of the Wesley Plush King Mattress on 02/24/2016....
After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted]. Mr. [redacted] agreed to pickup of all merchandise on the order to receive a full refund including the delivery fee. Mr. [redacted] can anticipate pickup of all merchandise on 03/26/2016. Store Personnel will contact Mr. [redacted] regarding the time frame the delivery truck will be coming out to Mr. [redacted]’s residence. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 6/27/2017 [redacted] purchased the McKenna Sleeper Sofa. The item was scheduled for pick up on 8/4/2017. I have spoken to the store Manager who is willing to extend [redacted] free delivery for the inconvenience of her item being damaged when she picked it up originally. I have reached out...
to [redacted] at the number provided and left a voicemail explaining the new delivery date for her item. Should [redacted] need to reschedule this date, she may contact the store at ###-###-####. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 04/29/16, Mr. [redacted] purchased the Cobra Brown recliner and the Pure Promise warranty. The merchandise was picked up on 05/05/16.After reviewing Mr. [redacted] complaint I would like to assure Mr. [redacted] will have an in-store credit for the full amount of his original purchase including the...
warranty. If Mr. [redacted] chooses merchandise that is higher than his original purchase amount Mr. [redacted] will be responsible for the difference in price.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 09/29/2016, Mr. [redacted] purchased the Candice Gray living room set, and the Quincy Loden Rocker Recliner. The merchandise was delivered to Mr. [redacted] on 10/09/2015.After reviewing Mr. [redacted]’s complaint I have reached out to him and spoke with his wife who has agreed to set up an even...
exchange of the sofa. The exchange has been set successfully and will be delivered to Mr. [redacted] next week. I apologize for any inconvenience Mr. [redacted] may have experienced. Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
Attached please find some of the pictures from the peeling of the sectional. I also have the receipt for my purchase on 1/7/13. SKU #9297227 Item #U111s-60L/70R-MW. It is the 2pc Sectional - Madrid White. It is no longer in your website, and the Torino is the closest sectional which is why I believed it was the torino. However, looking at the receipt, the sectional is the Madrid White.
On 04/19/2013, Mr. [redacted] purchased the 2-piece Rialto Cardinal sectional. This merchandise was delivered to Mr. [redacted]’s residence on 04/23/2013.On 08/11/2015, Mr. [redacted] contacted Uniters NA (the warranty administrator) to file a Claim regarding cracking and peeling on the...
merchandise. According to Mr. [redacted]’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 04/23/2015. I have attached the warranty plan for review.Under the section “Coverage” it states; effective seven years from the original date you take delivery of your new furniture Uniters NA will cover all accidental Stains, rips, tears or burns. Also any cracking and peeling of Top Grain leather in seating areas and cracking and peeling of all leather, leather-touch, bicast, bonded and vinyl in non-seating areas.Unfortunately, the Rialto Cardinal is bonded leather and not covered in the seating areas and Mr. [redacted]’s claim was denied by Uniters NA for non coverage.We apologize if any confusion or frustration was caused by the coverage’s under the 7-year Leather Protection warranty. In the interest of Customer Service, we have offered a refund of the warranty in the amount of $124.99.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 08/22/2015, Ms. [redacted] purchased the Hunter massage power recliner. The merchandise was delivered to Ms. [redacted] residence on 09/01/2015. On 09/12/2015, Ms. [redacted] filed a Revdex.com complaint regarding the pricing of the Hunter power recliner delivered to Ms. [redacted]...
residence. In the interest of Customer Service, the General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on his claim with the Revdex.com.
On 4/01/2017 Ms. [redacted] purchased the Serena Youth wardrobe, the Jordan twin corner bed, the Serena daybed with trundle, the Esquire Platinum chest, the Magnum Brown 3-piece living room set, the Alania Gray Queen upholstered headboard, the Countryside 40” wall art, and the Pacer 54” fireplace. These items were picked up by Ms. [redacted] on 4/11/2017. I have spoken with the store Manager who states that we will be able to refund the amount of the Pure Promise to Ms. [redacted] for the inconvenience of the non-coverage, however we are not able to assist with servicing the furniture. Refunding the warranty will cancel out the coverage, leaving only the one-year manufactures warranty which will expire on 4/7/2018. Should you choose the refund, you may contact the store Manager at ###-###-#### to process it. Attached Ms. [redacted] will find a copy of the Terms and Conditions of her warranty. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store Manager at ###-###-####. Sincerely, Marian H[redacted]
On 1/14/17, Ms. [redacted] purchased the Peyton Taupe 2-piece sectional, the Neo Classic Cherry queen bed, the Valencia sofa table, and the Neo Classic Cherry nightstand. The furniture was delivered to Ms. [redacted]’s residence on 1/19/17.We understand Ms. [redacted]’s concerns and apologize for any...
inconveniences that may have been caused by the issues with the furniture. The General Manager at the store location has allowed M. [redacted] to reselect to a different living room set. Ms. [redacted] has made her selection and received her new furniture.If Ms. [redacted] has any further questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####
After reviewing Mr. [redacted]’s complaint I have looked at his invoice and see that the delivery fee was not refunded, I have refunded the delivery fee and the refund should reflect Mr. [redacted]’s account within the next 3-5 business days. The taxes have already been refunded with the merchandise. The only...
thing on Mr. [redacted]’s invoice at this moment is his wall art that he did not return. An updated receipt has been sent to Mr. [redacted]’s email to reflect the refund. I apologize for any inconvenience Mr. [redacted]’s may have experienced. If Mr. [redacted]’s has any further questions or concerns he may contact me direct.
I am following up on complaint ID [redacted]. I am respond to provide you with what happened after the initial response from Karema H[redacted]. She requested that I contact the store for an exchange. I called the store two times, each time I was immediately told that there could be no exchange. I then told the individual on the phone at the Nile location that Karma H[redacted] had instructed me to do so. Their response to me was to send an email, I have attached that email here. I have not heard a response from the store. I gave them the benefit of waiting a few days for a response, that is why the Revdex.com complaint expired. In hindsight, I should have rejected the response immediately after the store would not take my request over the phone.Thank you for the help on this issue. Best,
On 2/11/2015, Mr. [redacted] purchased the Princeton 5-piece sectional and The Apollo home theater recliner. The merchandise was delivered to Mr. [redacted]’s residence on 2/14/2015. The General Manager has contacted Mr. [redacted] regarding the repair. The General Manager has advised Mr. [redacted] that we will...
exchange the Apollo home theater recliner. Mr. [redacted] can expect delivery to exchange the Apollo theater recliner on 1/30/2016. The General Manager also advised that we will pick up the 2 pieces of the Princeton 5-piece sectional to bring into the store for in shop repair. Once the repair is complete the merchandise will be returned to Mr. [redacted] the following Saturday 02/06/2016. The additional pieces of the Princeton 5-piece sectional will be picked up on 02/6/2016 for in shop repair. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/04/2015, Mr. [redacted] purchased the 3-piece Ventura Buff sectional. This merchandise was delivered to Mr. [redacted]’s residence on 04/17/2015.I would like to apologize to Mr. [redacted] for not being provided the level of service that our store associates take pride in offering...
every day. At Value City we take pride in our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Mr. [redacted] has received a full refund of his returned merchandise on 04/25/2015. Mr. [redacted] should expect this refund to post to his Visa Credit Card within 3-5 business days. Additionally, Mr. [redacted] will be providing an estimate to the Contract Delivery company for repairs to his residence. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Complaint # [redacted] Dana [redacted]) Fri, 02/10/17 1:56 pm I wanted to let you know that # [redacted] against Value City Furniture has been resolved. I received store credit to use toward a new sectional. I will contact you again if I have any further issues. [redacted]
On 06/18/2017, [redacted] purchased the Aubrey Gray full bed, the bed was picked up on 07/18/2017.Upon receiving [redacted] complaint I have been informed that [redacted] wasn’t missing any legs and she has been compensated for traveling to a different store. I apologize for any...
inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 02/25/2016, Mr. [redacted] purchased the 2 piece Park City Gray living room set. The merchandise was delivered to Mr. [redacted] residence on 03/12/2016. After reviewing Mr. [redacted] complaint I have spoken with the store Manager who has advised me Value City Furniture can’t alter or cancel the...
warranty called Pure Promise. Mr. [redacted] can contact Uniters (###-###-####) and request to cancel the warranty. As far as the parts for Mr. [redacted] I am showing the refund was given to him after the merchandise was exchanged. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 10/26/2015, Mr. [redacted] purchased the Colette Gray sofa and Charlton Gray push back recliner. The merchandise was delivered to Mr. [redacted]’s residence on 11/03/2015. In the interest of Customer Service the General Manager contacted Mr. [redacted] to advise that we would replace the Charlton Gray...
push back recliner. Mr. [redacted] can anticipate the exchange merchandise at his residence on 12/04/2015. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 1012011, Mr. [redacted] purchased the Arizona dual power sofa and the Arizona dual reclining love seat with the console. Mr. [redacted]’s sofa was delivered to his residence on 10/5/11 and the love seat was delivered on 11/3/11.Upon reviewing Mr. [redacted]’s complaint that was filed through the Better Business...
Bureau, the General Manager at the store location was contacted. In the interest of customer service, the General Manager has approved a prorated in-store credit amount of $300 for Mr. [redacted] to utilize towards new merchandise. Mr. [redacted] can contact the General Manager at 847-596-3029 to discuss the details of the offer presented.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he can also contact me direct.
I believe this company engaged in false advertising and I will not be accepting their comments. I have filed with the Attorney General's office as have several other individuals.
Regards,[redacted]
Greetings Revdex.com, This message is in regards to my complaint. Two of my dining room chairs have cracks in them. I mentioned briefly about the one having a crack in it before. I don't know when they're going to repair them. That dining room set (The Chelsea) is not even 2 years old yet. In...
addition what I asked for with all the furniture that I've had replaced, I would like an extra 3 year warrenty on my furniture at no charge since they now offer 5 year warrenties on their furniture. When I purchased all of my furniture, they only offered the 2 year warrenty. I spent close to $5,000 in all on all of my furniture (including the warrenties and delivery fee). I really hope I don't have any other issues. Thank you.
On 02/13/2016 Mr. [redacted] purchased the Natchez 5-piece dinette, Wesley Plush King mattress, the Hanover King storage bed, the Dakota Java reclining sofa. The merchandise was delivered to Mr. [redacted] on 02/19/2016. Mr. [redacted] received the delivery of the Wesley Plush King Mattress on 02/24/2016....
After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted]. Mr. [redacted] agreed to pickup of all merchandise on the order to receive a full refund including the delivery fee. Mr. [redacted] can anticipate pickup of all merchandise on 03/26/2016. Store Personnel will contact Mr. [redacted] regarding the time frame the delivery truck will be coming out to Mr. [redacted]’s residence. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 6/27/2017 [redacted] purchased the McKenna Sleeper Sofa. The item was scheduled for pick up on 8/4/2017. I have spoken to the store Manager who is willing to extend [redacted] free delivery for the inconvenience of her item being damaged when she picked it up originally. I have reached out...
to [redacted] at the number provided and left a voicemail explaining the new delivery date for her item. Should [redacted] need to reschedule this date, she may contact the store at ###-###-####. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 04/29/16, Mr. [redacted] purchased the Cobra Brown recliner and the Pure Promise warranty. The merchandise was picked up on 05/05/16.After reviewing Mr. [redacted] complaint I would like to assure Mr. [redacted] will have an in-store credit for the full amount of his original purchase including the...
warranty. If Mr. [redacted] chooses merchandise that is higher than his original purchase amount Mr. [redacted] will be responsible for the difference in price.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 09/29/2016, Mr. [redacted] purchased the Candice Gray living room set, and the Quincy Loden Rocker Recliner. The merchandise was delivered to Mr. [redacted] on 10/09/2015.After reviewing Mr. [redacted]’s complaint I have reached out to him and spoke with his wife who has agreed to set up an even...
exchange of the sofa. The exchange has been set successfully and will be delivered to Mr. [redacted] next week. I apologize for any inconvenience Mr. [redacted] may have experienced. Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
Attached please find some of the pictures from the peeling of the sectional. I also have the receipt for my purchase on 1/7/13. SKU #9297227 Item #U111s-60L/70R-MW. It is the 2pc Sectional - Madrid White. It is no longer in your website, and the Torino is the closest sectional which is why I believed it was the torino. However, looking at the receipt, the sectional is the Madrid White.
On 04/19/2013, Mr. [redacted] purchased the 2-piece Rialto Cardinal sectional. This merchandise was delivered to Mr. [redacted]’s residence on 04/23/2013.On 08/11/2015, Mr. [redacted] contacted Uniters NA (the warranty administrator) to file a Claim regarding cracking and peeling on the...
merchandise. According to Mr. [redacted]’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 04/23/2015. I have attached the warranty plan for review.Under the section “Coverage” it states; effective seven years from the original date you take delivery of your new furniture Uniters NA will cover all accidental Stains, rips, tears or burns. Also any cracking and peeling of Top Grain leather in seating areas and cracking and peeling of all leather, leather-touch, bicast, bonded and vinyl in non-seating areas.Unfortunately, the Rialto Cardinal is bonded leather and not covered in the seating areas and Mr. [redacted]’s claim was denied by Uniters NA for non coverage.We apologize if any confusion or frustration was caused by the coverage’s under the 7-year Leather Protection warranty. In the interest of Customer Service, we have offered a refund of the warranty in the amount of $124.99.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.