Complaint # [redacted] Dana [redacted]) Fri, 02/10/17 1:56 pm I wanted to let you know that # [redacted] against Value City Furniture has been resolved. I received store credit to use toward a new sectional. I will contact you again if I have any further issues. [redacted]
On 4/01/2017 Ms. [redacted] purchased the Serena Youth wardrobe, the Jordan twin corner bed, the Serena daybed with trundle, the Esquire Platinum chest, the Magnum Brown 3-piece living room set, the Alania Gray Queen upholstered headboard, the Countryside 40” wall art, and the Pacer 54” fireplace. These items were picked up by Ms. [redacted] on 4/11/2017. I have spoken with the store Manager who states that we will be able to refund the amount of the Pure Promise to Ms. [redacted] for the inconvenience of the non-coverage, however we are not able to assist with servicing the furniture. Refunding the warranty will cancel out the coverage, leaving only the one-year manufactures warranty which will expire on 4/7/2018. Should you choose the refund, you may contact the store Manager at ###-###-#### to process it. Attached Ms. [redacted] will find a copy of the Terms and Conditions of her warranty. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store Manager at ###-###-####. Sincerely, Marian H[redacted]
On 1012011, Mr. [redacted] purchased the Arizona dual power sofa and the Arizona dual reclining love seat with the console. Mr. [redacted]’s sofa was delivered to his residence on 10/5/11 and the love seat was delivered on 11/3/11.Upon reviewing Mr. [redacted]’s complaint that was filed through the Better Business...
Bureau, the General Manager at the store location was contacted. In the interest of customer service, the General Manager has approved a prorated in-store credit amount of $300 for Mr. [redacted] to utilize towards new merchandise. Mr. [redacted] can contact the General Manager at 847-596-3029 to discuss the details of the offer presented.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he can also contact me direct.
I apologize for the delay in our resolution regarding Mrs. [redacted]’ complaint. I kindly ask that Mrs. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the General Manager and I appreciate Mrs. [redacted]’...
patience in this matter.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I have NO problem with AcceptanceNow . They were the ONLY people that acted professional and helpful to me , the customer . This complaint should not be removed until the main office contacts me . They need to know the whole story and what all transpired . I have left several messages for Mrs. [redacted] to contact me personally and the only thing she does is call the store manager in Louisville Ky , who is the whole problem to begin with . There website comments are basically the same as mine . I wish I had have read them before I shopped there . I have left another message today with an individual to ask Mrs.[redacted] to contact me .
Mr. [redacted] visited our store to make a purchase. We sincerely apologize you are having issues regarding your credit account through Synchrony Bank (formerly GE Capital Bank). Unfortunately, there is no way for Value City Furniture to get information on your credit account. Please contact Synchrony...
Bank formerly GE Capital at ###-###-####. Synchrony Bank will be assist further as we do not have any information regarding payments to a credit account with the bank. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 3/18/16, Mr. [redacted] purchased the Stratus 5 piece dining room set. Mr. [redacted] received his furniture on 5/12/16.Upon receiving Mr. Richardson’s inquiry through the Revdex.com, the General Manager has been contacted. In the interest of customer service, the General Manager has...
contacted Mr. [redacted] and offered a $160 discount. According to the General Manager, Mr. [redacted] accepted this offer. The refund amount is being processed at our corporate office.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 09/29/2016, Mr. [redacted] purchased the Candice Gray living room set, and the Quincy Loden Rocker Recliner. The merchandise was delivered to Mr. [redacted] on 10/09/2015.After reviewing Mr. [redacted]’s complaint I have reached out to him and spoke with his wife who has agreed to set up an even...
exchange of the sofa. The exchange has been set successfully and will be delivered to Mr. [redacted] next week. I apologize for any inconvenience Mr. [redacted] may have experienced. Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 1/14/17, Ms. [redacted] purchased the Peyton Taupe 2-piece sectional, the Neo Classic Cherry queen bed, the Valencia sofa table, and the Neo Classic Cherry nightstand. The furniture was delivered to Ms. [redacted]’s residence on 1/19/17.We understand Ms. [redacted]’s concerns and apologize for any...
inconveniences that may have been caused by the issues with the furniture. The General Manager at the store location has allowed M. [redacted] to reselect to a different living room set. Ms. [redacted] has made her selection and received her new furniture.If Ms. [redacted] has any further questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####
Hi about 6 months ago I had a complaint about American Signature Furniture.Only part of my dispute was resolved. I was supposed to receive new cushions in 12 weeks.I still have not received any and now my Chaise cushion is sinking in. Lost its firmness.Please advise as to where I stand here. Thanks for all your help, [redacted]
Mr. [redacted] is outside of his one year manufactures warranty, and did not purchase any additional warranty for his items. The store is unwilling to do a service on his items because he is outside of this warranty and because he has had his items for over a year, we are unable to do a refund. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-####
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I was contacting by Value City Furniture within hours of them receiving my complaint. The Store Manager Chris was very empathic to my situation. He assured me that they would address the issue fairly. The store sent a representative to my house within 2 days to assess the furniture. After a couple of days, the Manager (Chris) called me to schedule a date for the furniture to be picked up and returned to the store. A full refund was issued within 2 days. Although, I did not find an alternate furniture set, it was an overall pleasant experience. I was very disappointed with the quality of the furniture but the customer service that Value City Furniture (Chris) provided was exceptional. Thank you Value City Furniture for being a company that cares about their reputation and customer satisfaction.
On 06/29/2014, Mr. [redacted] purchased the 6-piece St. Malo sectional and the Colton Brown recliner. This merchandise was delivered to Mr. [redacted]’s residence on 06/30/2014. I apologize for the delay in resolving Mr. [redacted]’s inquiries. At this time, Mr. [redacted] is scheduled to...
receive an exchange for the leather power recliner on 06/11/2015.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/04/2015, Mr. [redacted] purchased the 3-piece Ventura Buff sectional. This merchandise was delivered to Mr. [redacted]’s residence on 04/17/2015.I would like to apologize to Mr. [redacted] for not being provided the level of service that our store associates take pride in offering...
every day. At Value City we take pride in our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Mr. [redacted] has received a full refund of his returned merchandise on 04/25/2015. Mr. [redacted] should expect this refund to post to his Visa Credit Card within 3-5 business days. Additionally, Mr. [redacted] will be providing an estimate to the Contract Delivery company for repairs to his residence. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I previously filed a complaint in reference to damages made to my wall due to furniture delivery. I received an email from Revdex.com stating my case was closed. However, the matter has not been resolved. I was told by VC manager Reginald S[redacted] on March 21st that I would be receiving a check as a reimbursement due to damages. But it been al out two weeks and I still have not received a payment/check.
On 6/14/15, Mrs. [redacted] purchased the Dakota Java reclining sofa, the Celeste Taupe 5 piece chair with accents, and the Monterey 3 piece balcony set. The furniture was delivered to Mrs. [redacted]’s residence on 6/18/15.Upon receiving Mrs. [redacted]’s complain t that was filed through the Better...
Business Bureau, the General Manager was contacted to resolve the matter. The General Manager will set up an exchange of the chair and deliver it to Mrs. [redacted]. Mrs. [redacted] can contact the store location in Streamwood, IL at 630-483-7171 to schedule a date for our delivery team to deliver the new chair to her residence and remove the damaged chair from her home.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 06/15/2015, Ms. [redacted] purchased the 2-piece Westover Saddle livingroom set with chair and the 5-piece Marilyn king bedroom set with an additional matching mirror. This merchandise was delivered to Ms. [redacted]’s residence with the exception of the chair and headboard on 07/17/2015.I...
apologize for any frustration Ms. [redacted] may have experienced regarding her delivery and communication at the store level. At this time, Ms. [redacted] has received a full refund for the chair and is scheduled for delivery of the headboard on 7/22/2015. In the event Ms. [redacted] does not wish to receive delivery of the headboard and would like to return the bed, I kindly ask that she contact the Store to schedule a return of the delivered pieces.If Ms. [redacted] has any further questions or concerns she may contact me direct.
Today Mr. Copley was in contact with Mr. [redacted] and offered him a $2000 payout for his insurance claim, or offered for his floors to be repaired, now that we have the product number for the flooring. We are waiting for Mr. [redacted]’s response regarding if he would rather take the payout or the repair. Should Mr. [redacted] choose the repair, he is responsible for gathering a minimum of 2 quotes from companies of his choosing. He may submit these quotes through the Revdex.com or to Mr. Copley directly. Mr. [redacted] is responsible for hiring someone to repair his floors, we will not be sending out anyone. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice,...
I will follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On
December 2015 my wife and I purchase bedroom sets from value city furniture,
and set up an arrangement with value city to have the bedroom sets deliver to
our home address. In the process our painting was damaged by the mover. Here
where the problem began. I called and
informed value city furniture about the
damage to my painting, and was told they will send a manager out to inspect the
painting. The day of the appointment, I called in to value city to confirmed my appointment. I was told, that I would need to
contact the delivery company. I was given a contact name Micheal R** and a
phone number. After numerous of time trying to reach this Micheal R**, I call
into value city and express my frustration. I was told by value city furniture.
Michael R** said he been trying to reach me. I informed value city Michael R** lying
and he is not returning my calls. On 12/28/2015 Danielle D[redacted]
Michael R** manager called me and wanted me to send her picture of the damage
painting. Each time I tried to work with Danielle D[redacted] and Michael R** at
[redacted] respond they kept changing our agreement 1. Was told to seen pictures of damage
and they will pay for it 2. Pay for the painting and they would reimburse me the
money back 3. We sent you a check in the mail for the damages. 4. Call and
spoke with value city headquarter Roberta and was told value city will be
mailing out a check for damages .I would leave numerous voice messages. I keep
getting the round around by Danielle and Michael intention was never to pay for
the damages. Each time I called value city furniture they would tell me they
have nothing to do with damages and that I would need to call the delivery
company. I included attachment of a copy of an email and text messages giving proof
that I tried to work with Rapids
Valve city furniture and the delivery company do not
want to take responsibility. I personal put all the blame on value city
furniture. I hired value city to deliver my furniture not [redacted], as the
customer why should I have to keep trying to get my painting repair with an
outside contractor who value city hired to deliver my furniture.
Here
a list of individual I contacted over a period of 5 months Aurora location with
customers service, assistant manager Jennifer S[redacted], manager Craig G[redacted]
and headquarters value city Roberta, Kerry, Jeanne, and Cindy. 4300 E. 5th ave.
Columbus Ohio.
Complaint # [redacted] Dana [redacted]) Fri, 02/10/17 1:56 pm I wanted to let you know that # [redacted] against Value City Furniture has been resolved. I received store credit to use toward a new sectional. I will contact you again if I have any further issues. [redacted]
On 4/01/2017 Ms. [redacted] purchased the Serena Youth wardrobe, the Jordan twin corner bed, the Serena daybed with trundle, the Esquire Platinum chest, the Magnum Brown 3-piece living room set, the Alania Gray Queen upholstered headboard, the Countryside 40” wall art, and the Pacer 54” fireplace. These items were picked up by Ms. [redacted] on 4/11/2017. I have spoken with the store Manager who states that we will be able to refund the amount of the Pure Promise to Ms. [redacted] for the inconvenience of the non-coverage, however we are not able to assist with servicing the furniture. Refunding the warranty will cancel out the coverage, leaving only the one-year manufactures warranty which will expire on 4/7/2018. Should you choose the refund, you may contact the store Manager at ###-###-#### to process it. Attached Ms. [redacted] will find a copy of the Terms and Conditions of her warranty. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store Manager at ###-###-####. Sincerely, Marian H[redacted]
On 1012011, Mr. [redacted] purchased the Arizona dual power sofa and the Arizona dual reclining love seat with the console. Mr. [redacted]’s sofa was delivered to his residence on 10/5/11 and the love seat was delivered on 11/3/11.Upon reviewing Mr. [redacted]’s complaint that was filed through the Better Business...
Bureau, the General Manager at the store location was contacted. In the interest of customer service, the General Manager has approved a prorated in-store credit amount of $300 for Mr. [redacted] to utilize towards new merchandise. Mr. [redacted] can contact the General Manager at 847-596-3029 to discuss the details of the offer presented.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he can also contact me direct.
I apologize for the delay in our resolution regarding Mrs. [redacted]’ complaint. I kindly ask that Mrs. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the General Manager and I appreciate Mrs. [redacted]’...
patience in this matter.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I have NO problem with AcceptanceNow . They were the ONLY people that acted professional and helpful to me , the customer . This complaint should not be removed until the main office contacts me . They need to know the whole story and what all transpired . I have left several messages for Mrs. [redacted] to contact me personally and the only thing she does is call the store manager in Louisville Ky , who is the whole problem to begin with . There website comments are basically the same as mine . I wish I had have read them before I shopped there . I have left another message today with an individual to ask Mrs.[redacted] to contact me .
Mr. [redacted] visited our store to make a purchase. We sincerely apologize you are having issues regarding your credit account through Synchrony Bank (formerly GE Capital Bank). Unfortunately, there is no way for Value City Furniture to get information on your credit account. Please contact Synchrony...
Bank formerly GE Capital at ###-###-####. Synchrony Bank will be assist further as we do not have any information regarding payments to a credit account with the bank. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 3/18/16, Mr. [redacted] purchased the Stratus 5 piece dining room set. Mr. [redacted] received his furniture on 5/12/16.Upon receiving Mr. Richardson’s inquiry through the Revdex.com, the General Manager has been contacted. In the interest of customer service, the General Manager has...
contacted Mr. [redacted] and offered a $160 discount. According to the General Manager, Mr. [redacted] accepted this offer. The refund amount is being processed at our corporate office.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 09/29/2016, Mr. [redacted] purchased the Candice Gray living room set, and the Quincy Loden Rocker Recliner. The merchandise was delivered to Mr. [redacted] on 10/09/2015.After reviewing Mr. [redacted]’s complaint I have reached out to him and spoke with his wife who has agreed to set up an even...
exchange of the sofa. The exchange has been set successfully and will be delivered to Mr. [redacted] next week. I apologize for any inconvenience Mr. [redacted] may have experienced. Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 1/14/17, Ms. [redacted] purchased the Peyton Taupe 2-piece sectional, the Neo Classic Cherry queen bed, the Valencia sofa table, and the Neo Classic Cherry nightstand. The furniture was delivered to Ms. [redacted]’s residence on 1/19/17.We understand Ms. [redacted]’s concerns and apologize for any...
inconveniences that may have been caused by the issues with the furniture. The General Manager at the store location has allowed M. [redacted] to reselect to a different living room set. Ms. [redacted] has made her selection and received her new furniture.If Ms. [redacted] has any further questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####
Hi about 6 months ago I had a complaint about American Signature Furniture.Only part of my dispute was resolved. I was supposed to receive new cushions in 12 weeks.I still have not received any and now my Chaise cushion is sinking in. Lost its firmness.Please advise as to where I stand here. Thanks for all your help, [redacted]
Mr. [redacted] is outside of his one year manufactures warranty, and did not purchase any additional warranty for his items. The store is unwilling to do a service on his items because he is outside of this warranty and because he has had his items for over a year, we are unable to do a refund. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-####
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I was contacting by Value City Furniture within hours of them receiving my complaint. The Store Manager Chris was very empathic to my situation. He assured me that they would address the issue fairly. The store sent a representative to my house within 2 days to assess the furniture. After a couple of days, the Manager (Chris) called me to schedule a date for the furniture to be picked up and returned to the store. A full refund was issued within 2 days. Although, I did not find an alternate furniture set, it was an overall pleasant experience. I was very disappointed with the quality of the furniture but the customer service that Value City Furniture (Chris) provided was exceptional. Thank you Value City Furniture for being a company that cares about their reputation and customer satisfaction.
On 06/29/2014, Mr. [redacted] purchased the 6-piece St. Malo sectional and the Colton Brown recliner. This merchandise was delivered to Mr. [redacted]’s residence on 06/30/2014. I apologize for the delay in resolving Mr. [redacted]’s inquiries. At this time, Mr. [redacted] is scheduled to...
receive an exchange for the leather power recliner on 06/11/2015.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/04/2015, Mr. [redacted] purchased the 3-piece Ventura Buff sectional. This merchandise was delivered to Mr. [redacted]’s residence on 04/17/2015.I would like to apologize to Mr. [redacted] for not being provided the level of service that our store associates take pride in offering...
every day. At Value City we take pride in our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Mr. [redacted] has received a full refund of his returned merchandise on 04/25/2015. Mr. [redacted] should expect this refund to post to his Visa Credit Card within 3-5 business days. Additionally, Mr. [redacted] will be providing an estimate to the Contract Delivery company for repairs to his residence. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I previously filed a complaint in reference to damages made to my wall due to furniture delivery. I received an email from Revdex.com stating my case was closed. However, the matter has not been resolved. I was told by VC manager Reginald S[redacted] on March 21st that I would be receiving a check as a reimbursement due to damages. But it been al out two weeks and I still have not received a payment/check.
On 6/14/15, Mrs. [redacted] purchased the Dakota Java reclining sofa, the Celeste Taupe 5 piece chair with accents, and the Monterey 3 piece balcony set. The furniture was delivered to Mrs. [redacted]’s residence on 6/18/15.Upon receiving Mrs. [redacted]’s complain t that was filed through the Better...
Business Bureau, the General Manager was contacted to resolve the matter. The General Manager will set up an exchange of the chair and deliver it to Mrs. [redacted]. Mrs. [redacted] can contact the store location in Streamwood, IL at 630-483-7171 to schedule a date for our delivery team to deliver the new chair to her residence and remove the damaged chair from her home.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 06/15/2015, Ms. [redacted] purchased the 2-piece Westover Saddle livingroom set with chair and the 5-piece Marilyn king bedroom set with an additional matching mirror. This merchandise was delivered to Ms. [redacted]’s residence with the exception of the chair and headboard on 07/17/2015.I...
apologize for any frustration Ms. [redacted] may have experienced regarding her delivery and communication at the store level. At this time, Ms. [redacted] has received a full refund for the chair and is scheduled for delivery of the headboard on 7/22/2015. In the event Ms. [redacted] does not wish to receive delivery of the headboard and would like to return the bed, I kindly ask that she contact the Store to schedule a return of the delivered pieces.If Ms. [redacted] has any further questions or concerns she may contact me direct.
Today Mr. Copley was in contact with Mr. [redacted] and offered him a $2000 payout for his insurance claim, or offered for his floors to be repaired, now that we have the product number for the flooring. We are waiting for Mr. [redacted]’s response regarding if he would rather take the payout or the repair. Should Mr. [redacted] choose the repair, he is responsible for gathering a minimum of 2 quotes from companies of his choosing. He may submit these quotes through the Revdex.com or to Mr. Copley directly. Mr. [redacted] is responsible for hiring someone to repair his floors, we will not be sending out anyone. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice,...
I will follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On
December 2015 my wife and I purchase bedroom sets from value city furniture,
and set up an arrangement with value city to have the bedroom sets deliver to
our home address. In the process our painting was damaged by the mover. Here
where the problem began. I called and
informed value city furniture about the
damage to my painting, and was told they will send a manager out to inspect the
painting. The day of the appointment, I called in to value city to confirmed my appointment. I was told, that I would need to
contact the delivery company. I was given a contact name Micheal R** and a
phone number. After numerous of time trying to reach this Micheal R**, I call
into value city and express my frustration. I was told by value city furniture.
Michael R** said he been trying to reach me. I informed value city Michael R** lying
and he is not returning my calls. On 12/28/2015 Danielle D[redacted]
Michael R** manager called me and wanted me to send her picture of the damage
painting. Each time I tried to work with Danielle D[redacted] and Michael R** at
[redacted] respond they kept changing our agreement 1. Was told to seen pictures of damage
and they will pay for it 2. Pay for the painting and they would reimburse me the
money back 3. We sent you a check in the mail for the damages. 4. Call and
spoke with value city headquarter Roberta and was told value city will be
mailing out a check for damages .I would leave numerous voice messages. I keep
getting the round around by Danielle and Michael intention was never to pay for
the damages. Each time I called value city furniture they would tell me they
have nothing to do with damages and that I would need to call the delivery
company. I included attachment of a copy of an email and text messages giving proof
that I tried to work with Rapids
Valve city furniture and the delivery company do not
want to take responsibility. I personal put all the blame on value city
furniture. I hired value city to deliver my furniture not [redacted], as the
customer why should I have to keep trying to get my painting repair with an
outside contractor who value city hired to deliver my furniture.
Here
a list of individual I contacted over a period of 5 months Aurora location with
customers service, assistant manager Jennifer S[redacted], manager Craig G[redacted]
and headquarters value city Roberta, Kerry, Jeanne, and Cindy. 4300 E. 5th ave.
Columbus Ohio.