I have absolutely NEVER received any calls to confirm ANY appointments for service and technicians have shown up to my home without my permission or without ANYONE being home. I have no reason to lie about these incidents it is extremely unprofessional the way things have been handled from the late delivery in which the delivery personal arrived hours after they were set to. I received a refund for the delivery (check your records) due to the careless scheduling of Value City. I need to receive a call directly to confirm the time scheduled for May 2nd not just have someone come out whenever they please. I don't like to be made out to be a dishonest consumer when I've done nothing but try to have my furniture and table repaired for an entire year.I can be reached at ###-###-####.
I responded to this claim several months ago and have not heard...
anything back. The last response I received Value City had requested pictures. I responded and said that there are already pictures on file with Value City. I have not heard anything since. I am still seeking resolution in this matter. Please advise.
The store Manager has contacted Mr.[redacted] and has given him a few options on replacing his furniture or offering compensation for Mr. [redacted] to keep the furniture he currently owns. The store Manager has provided Mr. [redacted] with his email address and phone number so he can contact him directly when Mr. [redacted] reaches a decision on what he would like to do. I apologize for any inconvenience Mr. [redacted] may have experienced.
On 02/10/2016, Ms. [redacted] purchased two Aventura Black armless chairs, three Aventura Black Corner wedge through the AcceptanceNow program. (formerly RAC Acceptance) located in a Value City Furniture store. After receiving Ms. [redacted]’s Revdex.com complaint the General Manager has advised Ms. [redacted] returned all merchandise for a full refund on 02/29/2016. Ms. [redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms. [redacted] with her complaint. Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract. Ms. [redacted] will need to contact an AcceptanceNow representative. Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
[redacted],Store manager has left a message to assist. Our resolution would be a replacement sofa. Please touch base with the store manager to understand if we have dates that fit your needs for delivery.
As a consumer I am asking for assistance and feel the company just doesnt care. Im going to go to the attorney general because something has to be done
The General Manager has agreed to offer Mr. [redacted] a $300 Gift Card for use on a future purchase. Mr. [redacted] will receive this Gift Card in the mail within 5-10 business days. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted] went through AcceptanceNow and purchased the Pandora 3 piece bar and the 5 piece Pandora Dinette set. The merchandise was delivered to Ms. [redacted]’s residence on 04/15/2016.After receiving Ms. [redacted]’s complaint I have been told by the store Manager that Ms. [redacted]’s merchandise has been repaired...
by a service technician and her issue has been resolved. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I have received my refund, and the furniture has been returned to the retailer. No further assistance is needed. Thank you,
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I apologize for Ms. [redacted]’s continued inconvenience. The General Manager has offered a refund in the amount of $116.60 for the return of the delivery fee. Ms. [redacted] may pick up this refund check on 05/21/2015.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On 9/25/2015, Ms. [redacted] purchased the Plantation Cove black 6-piece queen canopy bedroom set. The merchandise was delivered to Ms. [redacted] residence on 10/01/2015. On 10/31/2015, Ms. [redacted] notified Store Personnel regarding the Plantation Cove black dresser drawer not opening properly. Ms. [redacted] also...
advised that there was a deep scratch on the side of the Plantation Cove black post on the queen bed. In the interest of Customer Service the General Manager has tried to contact Ms. [redacted] to resolve the problems she is having with the Plantation Cove merchandise. Ms. [redacted] can contact the General Manager and advise that she is following up on her Revdex.com complaint. Ms. [redacted] can reach the General Manager at ###-###-####. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
[redacted] complaint against our Company arises out of a unilateral, typographical mistake. Specifically, on June 7, 2017, a 5-piece patio set was published on our website. The true value of the 5-piece set is $2,209.95. However, due to a typographical error, it was listed as...
$209.95. This product is not in our stores or warehouses but direct-ships from our vendor to the customer.On June 8, 2017, within roughly two hours, 184 online orders were placed for the 5-piece patio set. Due to the high frequency of orders placed within such a short period of time, the product was flagged for review. Upon discovering the pricing error without our system, we immediately removed the product from our website to prevent the issue’s growth. Both before and after discovering the pricing error, the product was not listed in any physical or digital promotions or advertisements, was never placed in a physical showroom and no materials were printed with the pricing error. Of the 184 orders placed on our website, no product was delivered to a customer.In response to the pricing error, the Company’s Customer Care team immediately contacted all of the involved customers. We gave each customer (1) a full refund, if their accounts were charged, (2) the option to purchase the 5-piece patio set at a 25% discounted price, and (3) redirected them to our policies on pricing errors. By June 16th, 90% of the involved customers accepted our offer for a full refund. The remaining customers demanded that we honor the incorrect price despite (1) that their accounts were completely refunded, (2) they received an option to purchase the product at a discounted price, and (3) our clearly stated policies on pricing errors.Our policies clearly explain to customers that “we expressly reserve the right not to honor pricing errors on [our] website when accepting an order online.” Thus, our actions of fully refunding the customers and offering the product at a discount were clearly within policy. On our website, our policies on pricing errors are listed in both the Terms and Conditions and the Frequently Asked Questions (FAQs”). The “Pricing and Other Errors” section of our T&Cs state, While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur.In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy. The “Pricing and Payments” section of our FAQs also directly address the issue of pricing errors. Specifically, in response to the FAQ, “Are the prices in my Shopping Cart guaranteed?” our site states:Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged. These policies are made available to our customers before, during, and after they place an order. While we recognize the inconvenience of having an online order revoked, none of the involved customers visited our physical stores to purchase the product, no product was ever delivered, and each customer received a full refund and the option to purchase the product at a discounted price. In direct response to our unilateral, typographical mistake, we took quick action to prevent the issue from growing and immediately reached out to the involved customers. Thus, no customer was actually injured and our actions were completely within policy and the applicable law. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
in reference to complaint ID [redacted], I spoke to the the business on Thursday July 2nd, I was told that I would receive a call Tuesday July 7th in the morning to schedule someone to one out to fix the table. I did not hear from anyone as of 1:00, I called and both managers were out and no one else could help me.
On 10/31/15, Ms. [redacted] Purchased the 2 piece Gotham Black sectional, 3 Marseille Black Bar Stools, A 6 piece Jaden queen bedroom set, the Alsia Luxe Firm Queen Mattress, and the Jaden Chest. The merchandise was delivered to Ms. [redacted]’s residence on 12/09/15.Upon receiving Ms. [redacted]’s Better...
Business Bureau complaint I have made contact with the Store Manger where Ms. [redacted] made her purchase and has been assured that the Store Manger will be making contact with Ms. [redacted], to get her merchandise repaired.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
From: Faye Faye [mailto:[email protected]] Sent: Wednesday, March 08, 2017 8:56 AMTo: [email protected]: Karema [redacted]Subject: Comploaint ID 1198642Dear Ms. [redacted]Thank you for you assistance in this matter. I am in receipt of the response Value City dba American Signature Furniture seeking additional time. I have taken the liberty of including my recent communications with Ms. [redacted] including photos. At this point, based upon the length of time this matter has dragged on, American Signature's refusal to even allow me to file an insurance claim, statements made to the insurance company and Ms. [redacted]'s communications to me, I believe additional time will not result in a satisfactory resolution. Based upon Ms. [redacted]'s responses and the actions of American Signature, I consider this matter unresolved.This is a simple matter, their workers have stated upon their request, that the sofa has manufacturer defects. Several online sites have indicated this particular section has defects in structure and materials. I paid for a warranty which clearly includes frame damage. They have offered various reasons for refusing to honor this warranty. Therefore I believe the only option at this point is the intervention of a court action. Again, thank you for everything you and your organization have done.
On October 01, 2014, Mr. [redacted] purchased the 6-piece St. Malo sectional from Value City Furniture in Parkersburg, WV. On March 09, 2018 Mr. [redacted] sent in pictures of the cracking and peeling of the item. Value City Furniture offered him a cash settlement of 20% of the purchase price as...
an alternate 60% in store credit for re-selection due to hime moving to Tennessee and not having a store close to home. As of today, the Value City Furniture store in Parkersburg is still in talks with Mr. [redacted] concerning details of that settlement. I will respond with more details as they become available, if needed. Sincerely, Brandy L[redacted]
On 06/15/2013, Ms. [redacted] purchased the Brown double ottoman with Tray and the Bobby Brown recliner. Ms. [redacted] picked up the Brown double ottoman with Tray on 06/22/2013. Ms. [redacted] picked up the Bobby Brown recliner on 06/26/2013. Ms. [redacted] did not purchase any extended warranties on the Bobby...
Brown recliner therefore only had the 1-year manufacturer’s warranty that expired on 06/26/2014. Ms. [redacted] would have been informed at the time of sale that the furniture comes with a 1-year manufacturer’s warranty. In the interest of Customer Service, the General Manager has offered a 20% discount and free delivery on a future purchase. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 08/29/2014, Ms. [redacted] purchased the Bally 7-piece queen panel bedroom and the Chalen As-Is queen mattress. This merchandise was delivered to Ms. [redacted]’s residence on 09/25/2014. As of 05/06/2015, Ms. [redacted] contacted the store to advise the mattress now has lumps and is causing her some pain to...
her back. Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the merchandise for an in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 3/13/15, Mr. [redacted] received the Scenic Path Queen mattress set, the iProtect sleep protector, and 2 Mitchell Beige push back recliners. Mr. [redacted] is currently scheduled to have a Service Technician come to his residence on 3/3/16 for an inspection of the merchandise to determine if repairs can...
be done. According to our warranty guidelines, if the merchandise can be repaired, the proper steps will be taken to ensure that this is completed. If the merchandise is deemed unrepairable, then Mr. [redacted] will receive an exchange of the same item.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I have absolutely NEVER received any calls to confirm ANY appointments for service and technicians have shown up to my home without my permission or without ANYONE being home. I have no reason to lie about these incidents it is extremely unprofessional the way things have been handled from the late delivery in which the delivery personal arrived hours after they were set to. I received a refund for the delivery (check your records) due to the careless scheduling of Value City. I need to receive a call directly to confirm the time scheduled for May 2nd not just have someone come out whenever they please. I don't like to be made out to be a dishonest consumer when I've done nothing but try to have my furniture and table repaired for an entire year.I can be reached at ###-###-####.
I responded to this claim several months ago and have not heard...
anything back. The last response I received Value City had requested pictures. I responded and said that there are already pictures on file with Value City. I have not heard anything since. I am still seeking resolution in this matter. Please advise.
The store Manager has contacted Mr.[redacted] and has given him a few options on replacing his furniture or offering compensation for Mr. [redacted] to keep the furniture he currently owns. The store Manager has provided Mr. [redacted] with his email address and phone number so he can contact him directly when Mr. [redacted] reaches a decision on what he would like to do. I apologize for any inconvenience Mr. [redacted] may have experienced.
On 02/10/2016, Ms. [redacted] purchased two Aventura Black armless chairs, three Aventura Black Corner wedge through the AcceptanceNow program. (formerly RAC Acceptance) located in a Value City Furniture store. After receiving Ms. [redacted]’s Revdex.com complaint the General Manager has advised Ms. [redacted] returned all merchandise for a full refund on 02/29/2016. Ms. [redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms. [redacted] with her complaint. Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract. Ms. [redacted] will need to contact an AcceptanceNow representative. Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
[redacted],Store manager has left a message to assist. Our resolution would be a replacement sofa. Please touch base with the store manager to understand if we have dates that fit your needs for delivery.
As a consumer I am asking for assistance and feel the company just doesnt care. Im going to go to the attorney general because something has to be done
The General Manager has agreed to offer Mr. [redacted] a $300 Gift Card for use on a future purchase. Mr. [redacted] will receive this Gift Card in the mail within 5-10 business days. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted] went through AcceptanceNow and purchased the Pandora 3 piece bar and the 5 piece Pandora Dinette set. The merchandise was delivered to Ms. [redacted]’s residence on 04/15/2016.After receiving Ms. [redacted]’s complaint I have been told by the store Manager that Ms. [redacted]’s merchandise has been repaired...
by a service technician and her issue has been resolved. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I have received my refund, and the furniture has been returned to the retailer. No further assistance is needed. Thank you,
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I apologize for Ms. [redacted]’s continued inconvenience. The General Manager has offered a refund in the amount of $116.60 for the return of the delivery fee. Ms. [redacted] may pick up this refund check on 05/21/2015.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On 9/25/2015, Ms. [redacted] purchased the Plantation Cove black 6-piece queen canopy bedroom set. The merchandise was delivered to Ms. [redacted] residence on 10/01/2015. On 10/31/2015, Ms. [redacted] notified Store Personnel regarding the Plantation Cove black dresser drawer not opening properly. Ms. [redacted] also...
advised that there was a deep scratch on the side of the Plantation Cove black post on the queen bed. In the interest of Customer Service the General Manager has tried to contact Ms. [redacted] to resolve the problems she is having with the Plantation Cove merchandise. Ms. [redacted] can contact the General Manager and advise that she is following up on her Revdex.com complaint. Ms. [redacted] can reach the General Manager at ###-###-####. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
[redacted] complaint against our Company arises out of a unilateral, typographical mistake. Specifically, on June 7, 2017, a 5-piece patio set was published on our website. The true value of the 5-piece set is $2,209.95. However, due to a typographical error, it was listed as...
$209.95. This product is not in our stores or warehouses but direct-ships from our vendor to the customer.On June 8, 2017, within roughly two hours, 184 online orders were placed for the 5-piece patio set. Due to the high frequency of orders placed within such a short period of time, the product was flagged for review. Upon discovering the pricing error without our system, we immediately removed the product from our website to prevent the issue’s growth. Both before and after discovering the pricing error, the product was not listed in any physical or digital promotions or advertisements, was never placed in a physical showroom and no materials were printed with the pricing error. Of the 184 orders placed on our website, no product was delivered to a customer.In response to the pricing error, the Company’s Customer Care team immediately contacted all of the involved customers. We gave each customer (1) a full refund, if their accounts were charged, (2) the option to purchase the 5-piece patio set at a 25% discounted price, and (3) redirected them to our policies on pricing errors. By June 16th, 90% of the involved customers accepted our offer for a full refund. The remaining customers demanded that we honor the incorrect price despite (1) that their accounts were completely refunded, (2) they received an option to purchase the product at a discounted price, and (3) our clearly stated policies on pricing errors.Our policies clearly explain to customers that “we expressly reserve the right not to honor pricing errors on [our] website when accepting an order online.” Thus, our actions of fully refunding the customers and offering the product at a discount were clearly within policy. On our website, our policies on pricing errors are listed in both the Terms and Conditions and the Frequently Asked Questions (FAQs”). The “Pricing and Other Errors” section of our T&Cs state, While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur.In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy. The “Pricing and Payments” section of our FAQs also directly address the issue of pricing errors. Specifically, in response to the FAQ, “Are the prices in my Shopping Cart guaranteed?” our site states:Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged. These policies are made available to our customers before, during, and after they place an order. While we recognize the inconvenience of having an online order revoked, none of the involved customers visited our physical stores to purchase the product, no product was ever delivered, and each customer received a full refund and the option to purchase the product at a discounted price. In direct response to our unilateral, typographical mistake, we took quick action to prevent the issue from growing and immediately reached out to the involved customers. Thus, no customer was actually injured and our actions were completely within policy and the applicable law. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I reviewed the response made by the business...
in reference to complaint ID [redacted], I spoke to the the business on Thursday July 2nd, I was told that I would receive a call Tuesday July 7th in the morning to schedule someone to one out to fix the table. I did not hear from anyone as of 1:00, I called and both managers were out and no one else could help me.
On 10/31/15, Ms. [redacted] Purchased the 2 piece Gotham Black sectional, 3 Marseille Black Bar Stools, A 6 piece Jaden queen bedroom set, the Alsia Luxe Firm Queen Mattress, and the Jaden Chest. The merchandise was delivered to Ms. [redacted]’s residence on 12/09/15.Upon receiving Ms. [redacted]’s Better...
Business Bureau complaint I have made contact with the Store Manger where Ms. [redacted] made her purchase and has been assured that the Store Manger will be making contact with Ms. [redacted], to get her merchandise repaired.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
From: Faye Faye [mailto:[email protected]] Sent: Wednesday, March 08, 2017 8:56 AMTo: [email protected]: Karema [redacted]Subject: Comploaint ID 1198642Dear Ms. [redacted]Thank you for you assistance in this matter. I am in receipt of the response Value City dba American Signature Furniture seeking additional time. I have taken the liberty of including my recent communications with Ms. [redacted] including photos. At this point, based upon the length of time this matter has dragged on, American Signature's refusal to even allow me to file an insurance claim, statements made to the insurance company and Ms. [redacted]'s communications to me, I believe additional time will not result in a satisfactory resolution. Based upon Ms. [redacted]'s responses and the actions of American Signature, I consider this matter unresolved.This is a simple matter, their workers have stated upon their request, that the sofa has manufacturer defects. Several online sites have indicated this particular section has defects in structure and materials. I paid for a warranty which clearly includes frame damage. They have offered various reasons for refusing to honor this warranty. Therefore I believe the only option at this point is the intervention of a court action. Again, thank you for everything you and your organization have done.
On October 01, 2014, Mr. [redacted] purchased the 6-piece St. Malo sectional from Value City Furniture in Parkersburg, WV. On March 09, 2018 Mr. [redacted] sent in pictures of the cracking and peeling of the item. Value City Furniture offered him a cash settlement of 20% of the purchase price as...
an alternate 60% in store credit for re-selection due to hime moving to Tennessee and not having a store close to home. As of today, the Value City Furniture store in Parkersburg is still in talks with Mr. [redacted] concerning details of that settlement. I will respond with more details as they become available, if needed. Sincerely, Brandy L[redacted]
On 06/15/2013, Ms. [redacted] purchased the Brown double ottoman with Tray and the Bobby Brown recliner. Ms. [redacted] picked up the Brown double ottoman with Tray on 06/22/2013. Ms. [redacted] picked up the Bobby Brown recliner on 06/26/2013. Ms. [redacted] did not purchase any extended warranties on the Bobby...
Brown recliner therefore only had the 1-year manufacturer’s warranty that expired on 06/26/2014. Ms. [redacted] would have been informed at the time of sale that the furniture comes with a 1-year manufacturer’s warranty. In the interest of Customer Service, the General Manager has offered a 20% discount and free delivery on a future purchase. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 08/29/2014, Ms. [redacted] purchased the Bally 7-piece queen panel bedroom and the Chalen As-Is queen mattress. This merchandise was delivered to Ms. [redacted]’s residence on 09/25/2014. As of 05/06/2015, Ms. [redacted] contacted the store to advise the mattress now has lumps and is causing her some pain to...
her back. Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the merchandise for an in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 3/13/15, Mr. [redacted] received the Scenic Path Queen mattress set, the iProtect sleep protector, and 2 Mitchell Beige push back recliners. Mr. [redacted] is currently scheduled to have a Service Technician come to his residence on 3/3/16 for an inspection of the merchandise to determine if repairs can...
be done. According to our warranty guidelines, if the merchandise can be repaired, the proper steps will be taken to ensure that this is completed. If the merchandise is deemed unrepairable, then Mr. [redacted] will receive an exchange of the same item.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.