On 2/21/2017 Mr. [redacted] purchased the Monterey 3-piece living room set, the Clarity cocktail table, and two end tables. The items were delivered to his residence on 3/1/2017. I have spoken to the store Manager who states that they are willing to allow Mr. [redacted] to return his items for a refund. Our...
delivery center has contacted Mr. [redacted] who was requesting more time to see if he would like to do a refund or if he would like us to order the furniture he was missing. To schedule a pick-up of the furniture so that we may refund him or if he would like to keep the furniture and have us order the missing piece, Mr. [redacted] may call ###-###-####. I apologize for any inconveniences this has caused Mr. [redacted]. If Mr. [redacted] has any further questions or concerns, he may contact the store directly. Sincerely, Marian H[redacted]
I have contacted the store and advised them that Ms. [redacted] has an in-store credit that does not expire. I have also sent email conformation to Ms. [redacted] directly to avoid any discrepancies. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/16/2014, Mr. [redacted] purchased the Colton Camel 3-piece livingroom set and the 6-piece Neo Classic queen bedroom set with an extra nightstand. This merchandise was delivered to Mr. [redacted]s residence on 2/22/2014.I apologize for any confusion Mr. [redacted] may have experienced regarding the...
warranty that was purchased. Mr. [redacted]s 7-year warranty covers any accidental burns, rips, tears or stains. Unfortunately, the purchased warranty does not cover any structural defects and therefore; Mr. [redacted] only had the one year manufacturer warranty which expired in February of 2015.In the interest of Customer Service, the General Manager has authorized a one-time courtesy exchange on the Colton sofa. The sofa will be delivered to Mr. [redacted]s residence on 9/16/2015. The exchange merchandise will not carry any warranty and Mr. [redacted] will only have the 7-year accidental warranty on both pieces.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 02/17/2014, Ms. [redacted] purchased the Wyoming Godiva 5-piece home theater sectional. This merchandise was delivered to Ms. [redacted]’s residence on 03/12/2014. Ms. [redacted] contacted Store Personnel to advise that the Wyoming Godiva armless recliner seat was sinking. Ms. [redacted] was...
advised by Store Personnel that she did not purchase any extended warranty and is no longer covered. On 08/05/2015 we received the inquiry regarding the Wyoming Godiva armless recliner seat sinking. In the interest of customer service, the General Manager has offered to exchange Ms. [redacted]s’ merchandise. Ms. [redacted] can anticipate the delivery of her exchange merchandise at her residence on 08/11/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/01/15, Ms. [redacted] purchased the Orlando Brown 6 piece power sectional. Ms. [redacted] received her merchandise on 12/09/15. According to the contract delivery company, Rapid Response, Ms. [redacted] accepted a settlement offer for damages done to her home during the delivery process. At this time, her...
inquiry has been resolved.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I [redacted] dispute Value City decision. I purchased furniture on 2008. ON 2/18/12 they started y warranty over never gave me any information on warranty. Therefore I have 3 yrs. left. I know nothing about fabirc warranty. All I knew is I paid 169.18 for warranty for 7 yrs.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10647218, and find the resolution is satisfactory to me.
Regards,
Terry Kreher
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11976677, and find the resolution is satisfactory to me.
Regards,
Anita P[redacted]
On 2/28/2015 Ms. [redacted] purchased a 2-piece Cobra Brown living room set, and the Plano Lift Top cocktail table. The Items were delivered to her home on 3/25/2015. I have contacted the store Manager who states that they have taken care of the $97 difference between the sofas. The refund was submitted...
back to her original method of payment and will reflect on her end within 3-5 business days. Ms. [redacted] may contact the store at ###-###-#### to schedule her delivery. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 03/11/2016 Ms. [redacted] purchased the Adrian Graphite 2 piece sectional and picked up the merchandise 03/11/16. After reviewing Ms. [redacted]’s complaint I have contacted the store and have confirmed that Value City furniture will be servicing Ms. [redacted]’s damaged sofa and delivering the other half of...
Ms. [redacted]’s sectional on Thursday, November 17th. If that date does not work for Ms. [redacted] I ask she contact us immediately to make any changes. Ms. [redacted]’s continued business is so very important to us. We never want to alienate a customer due to our lack of providing the exceptional service each customer deserves. We hope to grow a lifetime relationship with Ms. [redacted]. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Hi I would like to re open this complaint . They call us but they did not do any thing , I am waiting last whole month for them . Please advise . Thanks
I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I appreciate...
I would like to receive a refund for the delivery charges. I have done business with American signature before in A different location and was very satisfied with Both the product and service. I just feel that this time around business was not handled professionally. I did spend a substantial amount of money with the store and paid all at once so I just expected that I would receive adequate service. A lot of things were not disclosed properly. Like the fact the furniture was not in stock , when in fact I was told that everything was in stock by the sales rep. This was a frustrating experience for me. I am still willing to do future business with this company more than likely not at the Plymouth meeting location.
The invoice in which Mr. [redacted] is referencing is under the name [redacted]. On 02/26/2015 Ms. [redacted] purchased the Monarch Chocolate 3-piece sectional. I apologize for the continued manufacturer delay preventing pick up of the merchandise.I was advised by the General Manager that Ms. [redacted] has received a 15% discount on the merchandise for the delay. Additionally, Ms. [redacted] signed a finance contract with Great American Finance Company and will not be billed until the merchandise is picked up. Ms. [redacted]’s contract will be adjusted for the 15%discount once the merchandise has been picked up and she receives her initial bill.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I have spoken with the [redacted] and was told Ms. S[redacted] has received her merchandise and has been compensated for the delay in getting furniture. I was advised Ms. S[redacted] issue has been resolved.I apologize for any inconvenience may Ms. S[redacted] have experienced. If Ms. S[redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 2/28/13, Ms. [redacted] made her initial purchase with our store location in White Marsh, MD. The Casino Black sofa portion of the living room set was returned in exchange for a different collection on 3/16/2013. The Casino Black love seat portion of the same set was returned and the Alterra Gray sofa...
and love seat set was delivered to Ms. [redacted]s residence on 1/13/14. The Alterra Gray sofa and love seat set were purchased as AS-IS merchandise, not carrying any type of warranty and doesn’t qualify for any extended warranties.While we understand Ms. [redacted]s concerns and apologize for the issues that she has had thus far, our policy does not accommodate for furniture that was purchased AS-IS. Unfortunately, we will not be able to grant Ms. [redacted]s request to process a full refund or issue any in-store credits. Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 06/28/2015, Ms. [redacted] purchased the St. Malo Brown power recliner and the Andrea Java sofa lounger. This merchandise was delivered to Ms. [redacted]’s residence on 07/01/2015.I apologize for any frustrations Ms. [redacted] may have received in regards to her [redacted] Financial promotion. I am...
pleased to advise that I have contacted the bank and changed Ms. [redacted]’s promotion to 24 months as requested. This change will reflect on her account within 7-10 business days and will update on her statement within 1-2 billing cycles.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On March 17, 2017 Ms. [redacted] was issued a check for $700.00 from [redacted], the insurance provider for the contract delivery service. At that time we considered the matter closed. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted] Phone: 888-751-8552 Fax: 614-449-4834 Brandy.l[redacted]@AmericanSignature.com
On 6/29/16, Ms. [redacted] purchased the twin innerspring mattress, the Carey Brown twin daybed with trundle, and the mirage twin mattress. The merchandise was delivered to Ms. [redacted]’ residence on 7/2/16.Upon reviewing Ms. [redacted]’ complaint that was filed through the Revdex.com, the General...
Manager was contacted. Ms. [redacted] is scheduled to receive the correct mattress on 8/5/16. The store location will be in contact with Ms. [redacted] to provide her with the time frame that they will deliver the mattress that was initially purchased.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 09/24/2014, Ms. [redacted] purchased a one-only West Village livingroom set. This merchandise was delivered to Ms. [redacted]’s residence on 9/27/2014.I apologize for the delay in resolving Ms. [redacted]’s inquiries. I have been advised that the parts were sent to the incorrect address and...
therefore; Ms. [redacted] never received the necessary parts to complete her service.I have contacted Ms. [redacted] and left a voicemail asking her to confirm the pieces in her residence so we can schedule an exchange. I look forward to hearing back and being offered the opportunity to complete this inquiry.Sincerely,Jenna C[redacted]
On 2/21/2017 Mr. [redacted] purchased the Monterey 3-piece living room set, the Clarity cocktail table, and two end tables. The items were delivered to his residence on 3/1/2017. I have spoken to the store Manager who states that they are willing to allow Mr. [redacted] to return his items for a refund. Our...
delivery center has contacted Mr. [redacted] who was requesting more time to see if he would like to do a refund or if he would like us to order the furniture he was missing. To schedule a pick-up of the furniture so that we may refund him or if he would like to keep the furniture and have us order the missing piece, Mr. [redacted] may call ###-###-####. I apologize for any inconveniences this has caused Mr. [redacted]. If Mr. [redacted] has any further questions or concerns, he may contact the store directly. Sincerely, Marian H[redacted]
I have contacted the store and advised them that Ms. [redacted] has an in-store credit that does not expire. I have also sent email conformation to Ms. [redacted] directly to avoid any discrepancies. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/16/2014, Mr. [redacted] purchased the Colton Camel 3-piece livingroom set and the 6-piece Neo Classic queen bedroom set with an extra nightstand. This merchandise was delivered to Mr. [redacted]s residence on 2/22/2014.I apologize for any confusion Mr. [redacted] may have experienced regarding the...
warranty that was purchased. Mr. [redacted]s 7-year warranty covers any accidental burns, rips, tears or stains. Unfortunately, the purchased warranty does not cover any structural defects and therefore; Mr. [redacted] only had the one year manufacturer warranty which expired in February of 2015.In the interest of Customer Service, the General Manager has authorized a one-time courtesy exchange on the Colton sofa. The sofa will be delivered to Mr. [redacted]s residence on 9/16/2015. The exchange merchandise will not carry any warranty and Mr. [redacted] will only have the 7-year accidental warranty on both pieces.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 02/17/2014, Ms. [redacted] purchased the Wyoming Godiva 5-piece home theater sectional. This merchandise was delivered to Ms. [redacted]’s residence on 03/12/2014. Ms. [redacted] contacted Store Personnel to advise that the Wyoming Godiva armless recliner seat was sinking. Ms. [redacted] was...
advised by Store Personnel that she did not purchase any extended warranty and is no longer covered. On 08/05/2015 we received the inquiry regarding the Wyoming Godiva armless recliner seat sinking. In the interest of customer service, the General Manager has offered to exchange Ms. [redacted]s’ merchandise. Ms. [redacted] can anticipate the delivery of her exchange merchandise at her residence on 08/11/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/01/15, Ms. [redacted] purchased the Orlando Brown 6 piece power sectional. Ms. [redacted] received her merchandise on 12/09/15. According to the contract delivery company, Rapid Response, Ms. [redacted] accepted a settlement offer for damages done to her home during the delivery process. At this time, her...
inquiry has been resolved.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I [redacted] dispute Value City decision. I purchased furniture on 2008. ON 2/18/12 they started y warranty over never gave me any information on warranty. Therefore I have 3 yrs. left. I know nothing about fabirc warranty. All I knew is I paid 169.18 for warranty for 7 yrs.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10647218, and find the resolution is satisfactory to me.
Regards,
Terry Kreher
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11976677, and find the resolution is satisfactory to me.
Regards,
Anita P[redacted]
On 2/28/2015 Ms. [redacted] purchased a 2-piece Cobra Brown living room set, and the Plano Lift Top cocktail table. The Items were delivered to her home on 3/25/2015. I have contacted the store Manager who states that they have taken care of the $97 difference between the sofas. The refund was submitted...
back to her original method of payment and will reflect on her end within 3-5 business days. Ms. [redacted] may contact the store at ###-###-#### to schedule her delivery. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 03/11/2016 Ms. [redacted] purchased the Adrian Graphite 2 piece sectional and picked up the merchandise 03/11/16. After reviewing Ms. [redacted]’s complaint I have contacted the store and have confirmed that Value City furniture will be servicing Ms. [redacted]’s damaged sofa and delivering the other half of...
Ms. [redacted]’s sectional on Thursday, November 17th. If that date does not work for Ms. [redacted] I ask she contact us immediately to make any changes. Ms. [redacted]’s continued business is so very important to us. We never want to alienate a customer due to our lack of providing the exceptional service each customer deserves. We hope to grow a lifetime relationship with Ms. [redacted]. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Hi I would like to re open this complaint . They call us but they did not do any thing , I am waiting last whole month for them . Please advise . Thanks
I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I appreciate...
Ms. [redacted]’s patience in this matter.
I would like to receive a refund for the delivery charges. I have done business with American signature before in A different location and was very satisfied with Both the product and service. I just feel that this time around business was not handled professionally. I did spend a substantial amount of money with the store and paid all at once so I just expected that I would receive adequate service. A lot of things were not disclosed properly. Like the fact the furniture was not in stock , when in fact I was told that everything was in stock by the sales rep. This was a frustrating experience for me. I am still willing to do future business with this company more than likely not at the Plymouth meeting location.
The invoice in which Mr. [redacted] is referencing is under the name [redacted]. On 02/26/2015 Ms. [redacted] purchased the Monarch Chocolate 3-piece sectional. I apologize for the continued manufacturer delay preventing pick up of the merchandise.I was advised by the General Manager that Ms. [redacted] has received a 15% discount on the merchandise for the delay. Additionally, Ms. [redacted] signed a finance contract with Great American Finance Company and will not be billed until the merchandise is picked up. Ms. [redacted]’s contract will be adjusted for the 15%discount once the merchandise has been picked up and she receives her initial bill.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I have spoken with the [redacted] and was told Ms. S[redacted] has received her merchandise and has been compensated for the delay in getting furniture. I was advised Ms. S[redacted] issue has been resolved.I apologize for any inconvenience may Ms. S[redacted] have experienced. If Ms. S[redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 2/28/13, Ms. [redacted] made her initial purchase with our store location in White Marsh, MD. The Casino Black sofa portion of the living room set was returned in exchange for a different collection on 3/16/2013. The Casino Black love seat portion of the same set was returned and the Alterra Gray sofa...
and love seat set was delivered to Ms. [redacted]s residence on 1/13/14. The Alterra Gray sofa and love seat set were purchased as AS-IS merchandise, not carrying any type of warranty and doesn’t qualify for any extended warranties.While we understand Ms. [redacted]s concerns and apologize for the issues that she has had thus far, our policy does not accommodate for furniture that was purchased AS-IS. Unfortunately, we will not be able to grant Ms. [redacted]s request to process a full refund or issue any in-store credits. Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 06/28/2015, Ms. [redacted] purchased the St. Malo Brown power recliner and the Andrea Java sofa lounger. This merchandise was delivered to Ms. [redacted]’s residence on 07/01/2015.I apologize for any frustrations Ms. [redacted] may have received in regards to her [redacted] Financial promotion. I am...
pleased to advise that I have contacted the bank and changed Ms. [redacted]’s promotion to 24 months as requested. This change will reflect on her account within 7-10 business days and will update on her statement within 1-2 billing cycles.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On March 17, 2017 Ms. [redacted] was issued a check for $700.00 from [redacted], the insurance provider for the contract delivery service. At that time we considered the matter closed. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted] Phone: 888-751-8552 Fax: 614-449-4834 Brandy.l[redacted]@AmericanSignature.com
On 6/29/16, Ms. [redacted] purchased the twin innerspring mattress, the Carey Brown twin daybed with trundle, and the mirage twin mattress. The merchandise was delivered to Ms. [redacted]’ residence on 7/2/16.Upon reviewing Ms. [redacted]’ complaint that was filed through the Revdex.com, the General...
Manager was contacted. Ms. [redacted] is scheduled to receive the correct mattress on 8/5/16. The store location will be in contact with Ms. [redacted] to provide her with the time frame that they will deliver the mattress that was initially purchased.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 09/24/2014, Ms. [redacted] purchased a one-only West Village livingroom set. This merchandise was delivered to Ms. [redacted]’s residence on 9/27/2014.I apologize for the delay in resolving Ms. [redacted]’s inquiries. I have been advised that the parts were sent to the incorrect address and...
therefore; Ms. [redacted] never received the necessary parts to complete her service.I have contacted Ms. [redacted] and left a voicemail asking her to confirm the pieces in her residence so we can schedule an exchange. I look forward to hearing back and being offered the opportunity to complete this inquiry.Sincerely,Jenna C[redacted]