I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
On 09/21/2012, Ms. [redacted] purchased the Rialto Cardinal sectional. This merchandise was delivered to Ms. [redacted]’s residence on 09/28/2012.Ms. [redacted] contacted Store Personnel on 07/27/2015 and scheduled a technician to visit her residence to inspect the merchandise and take pictures....
Unfortunately, Ms. [redacted] has been out of warranty since 09/28/2013 and this was only a courtesy service. Ms. [redacted] received service on 08/07/2015 and may contact her local store for additional details. While we understand Ms. [redacted]’s frustrations, cracking and peeling is not covered under her expired warranty.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 4/24/10, Mr. [redacted] purchased the Westwood Brick 4 piece sectional and the Hyatt Dark storage ottoman. Mr. [redacted] received delivery of the furniture on 4/28/10.Upon receiving Mr. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer...
service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit of 50% of the amount paid for the furniture. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. At the point of sale, Mr. [redacted] will receive a 50% discount on the new furniture.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
the apology was first, to Mr. [redacted] then mid- apology, changed to Mr. G[redacted]. What poor service and despicable regard for humans. We asked for at least half of our delivery charge be refunded due to the untruths in delivery dates and times. We were promised delivery four different times and did not receive the merchandise until the fifth promised date. Due to our time awaiting delivery, plus numerous calls among two women and one man to no avail, our valuable time was wasted. Half the delivery charge refunded seems the the least this company could award us in compensation for our inconvenience.
I got a call today from [redacted], the manager at the Woodbridge store. Apparently, the damages that happened to my house should not cost what I got a estimate on(i have the quote). Which was around $1,000.00 to fix everything and have it painted back. This is what he said to me:[redacted]: "This is what I can do, I can give you $200.00, because it shouldn't cost that much to repair your wall."Me: "The damages are scratches and dents to my wall, shouldn't you cover the repair to the whole wall?"He then stated that they do not cover the paint, but only the repair. So why do I have to pay someone out my own pocket for damages done to my house?I have photos and emails to support the damages and the quote to fix them.
On 03/01/2013, Mr. [redacted] purchased the Bianca Honey 3-piece sofa, love seat and accent chair. Mr. [redacted] also purchased the Yellow and Orange Metal wall décor. The merchandise was delivered to Mr. [redacted] address on 03/7/2013. On 01/05/2016, Mr. [redacted] notified Store Personnel regarding the loss of...
resiliency in his cushions. At that time, Mr. Greer was advised we would send service to take pictures to determine resolution. The service technician did advise that the cushions are losing resiliency and we would need to complete a repair to add foam to the cushions of the Bianca Honey sofa and love seat. Mr. [redacted] was set for service on 02/04/2016. The service technician reported back that Mr. [redacted] refused the service set up for 02/04/2016. After receiving Mr. [redacted] Revdex.com Complaint I reached out to the General Manager. The General Manager has advised that per the warranty we are able to repair the Bianca Honey sofa and love seat. Mr. [redacted] will need to contact the General Manager at ###-###-#### to ensure the repair is scheduled and completed without any further inconvenience. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: [redacted]# Fax: ###-###-#### Kedeanna.R[redacted]@AmericanSignature.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11962198, and find the resolution is satisfactory to me.
Regards,
Debra [redacted] 02/23/2017-- I did received a call from the south boulevard location in charlotte, and was told that I can pick up the refund today. I hope it will be ready
I apologize for the time it has taken to resolve this inquiry. According to the Management Team at the Northlake, IL store, we purchased a new splash pad and installed. Please do not hesitate to contact me at the below phone number in the event this is not resolved.
I understand Ms. [redacted]’s frustrations and appreciate her sharing her concerns. This feedback will be shared with the Management Team.Sincerely,Jenna CarpenterPhone: 888-751-8552 Ext: 6966#Fax: [email protected]
I have made 2 more attempts (by phone and email) to contact Kedeanna from American Signature to request a return for a full refund. I am very frustrated that at first I was told it would take 6-12 weeks to get replacement cushions cores, then 3 days following my Revdex.com Complaint they are willing to replace all three cushion cores in less than a week. It has been nothing but a game. The customer service by this company has left much to be desired and I am requesting a FULL REFUND for return of the sofa and love seat by Friday 4-8-16.
My case has been closed but I would like it changed to I was very satisfied with the resolution. This matter was handled quickly and I have since reselected furniture to be delivered on 12/1/16. I do not want my response to be dissatisfied because that would be wrong. Can this be changed to very satisfied?
I have spoken with Mr. [redacted] and in our conversation we have came to the agreement that [redacted] (the warranty company) will do a full replacement and the $400 in store credit offered to Mr. [redacted] will also still be applied to Mr. [redacted] for a future purchase. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 10/22/2010, Mr. [redacted] purchased the Austin Chocolate 3 piece sectional with the Pure Value/ Support warranty. The merchandise was delivered to Mr. [redacted]’s residence on 11/06/2010.After reviewing Mr. [redacted]’s complaint I would like to state that his merchandise has been dropped from our...
inventory so we can’t replace just the cushions. Unfortunately cracking and peeling is not covered and is considered normal wear and tear. At this time Value City Furniture would not be able to offer a replacement due to the length of time Mr. [redacted] has had the merchandise in his residence. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Clearly this was a bait and switch tactic which caught me be surprise. I let my guards down thinking that the business was going to honor the specific arrangement that was discussed meaning,"SKU#"1784277". That's what I asked for and that's what I expected. If any changes were to occurred, I think the most desirable tactic would have been to address it as an optional resolution. Something along this line, Mr. [redacted] we no-longer carry SKU#1784277 However, would you be willing to consider "xyz" which is a close match? ... Done! Direct and Honest. At this time, I want to thank the Revdex.com for the superb intervention and great quality of service that this agency provides for all its patriots.In closing, I have dance may last dance with American Signature. The "fat lady" have already sung, the glasses have shattered, and I'm done walking on this road. Thank you.
Regards,
[redacted]
On 9/27/2015, Ms. [redacted] purchased the Colton Coffee 2-piece sleeper sofa and recliner and 2 of the Crystal Silver lamps. This merchandise was delivered to Ms. [redacted]’s residence on 10/10/2015.On 10/17/2015, Ms. [redacted]’s merchandise was returned and an incomplete refund was issued. I apologize...
for any frustration this may cause. Ms. [redacted]’s Discover Credit Card was refunded $1105.04 when it should have been refunded the entire amount of $1324.03. At this time, Ms. [redacted] has started the dispute process with Discover regarding her refund and we will not be able to provide additional funds until the dispute has been cancelled or completed. Additionally, please be assured that I have forwarded Ms. [redacted]’s property damage request to the appropriate department to initiate the claims process.If Ms. [redacted] has any further questions or concerns she may contact me direct.
In the Terms and Conditions on our website, it states: In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on the website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Ms. [redacted] was contacted promptly after the mistake was realized, and per our Terms and Conditions, her order was cancelled and her refund was processed. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, she may contact me direct. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, Received full amount due on my credit card. Thank u Revdex.com
[redacted]
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If for Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 11/10/2016, Mr. [redacted] purchased the 3 piece Nolan Chocolate living room set. The merchandise was delivered to Mr. [redacted]’s residence on 11/10/2016.I have received Mr. [redacted]’s complaint and what Value City Furniture can do is offer Mr. [redacted] a reselect on his furniture for the price Mr....
[redacted] originally paid for his merchandise. If he would like to accept the offer the store Manager is willing to work with Mr. [redacted] exclusively to ensure he gets a good deal on new furniture. If Mr. [redacted] chooses to decline the offer, we will allow him to have the 3 piece living room set picked up from his home and submit a full refund to his method of payment. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
On 09/21/2012, Ms. [redacted] purchased the Rialto Cardinal sectional. This merchandise was delivered to Ms. [redacted]’s residence on 09/28/2012.Ms. [redacted] contacted Store Personnel on 07/27/2015 and scheduled a technician to visit her residence to inspect the merchandise and take pictures....
Unfortunately, Ms. [redacted] has been out of warranty since 09/28/2013 and this was only a courtesy service. Ms. [redacted] received service on 08/07/2015 and may contact her local store for additional details. While we understand Ms. [redacted]’s frustrations, cracking and peeling is not covered under her expired warranty.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 4/24/10, Mr. [redacted] purchased the Westwood Brick 4 piece sectional and the Hyatt Dark storage ottoman. Mr. [redacted] received delivery of the furniture on 4/28/10.Upon receiving Mr. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer...
service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit of 50% of the amount paid for the furniture. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. At the point of sale, Mr. [redacted] will receive a 50% discount on the new furniture.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
the apology was first, to Mr. [redacted] then mid- apology, changed to Mr. G[redacted]. What poor service and despicable regard for humans. We asked for at least half of our delivery charge be refunded due to the untruths in delivery dates and times. We were promised delivery four different times and did not receive the merchandise until the fifth promised date. Due to our time awaiting delivery, plus numerous calls among two women and one man to no avail, our valuable time was wasted. Half the delivery charge refunded seems the the least this company could award us in compensation for our inconvenience.
I got a call today from [redacted], the manager at the Woodbridge store. Apparently, the damages that happened to my house should not cost what I got a estimate on(i have the quote). Which was around $1,000.00 to fix everything and have it painted back. This is what he said to me:[redacted]: "This is what I can do, I can give you $200.00, because it shouldn't cost that much to repair your wall."Me: "The damages are scratches and dents to my wall, shouldn't you cover the repair to the whole wall?"He then stated that they do not cover the paint, but only the repair. So why do I have to pay someone out my own pocket for damages done to my house?I have photos and emails to support the damages and the quote to fix them.
On 03/01/2013, Mr. [redacted] purchased the Bianca Honey 3-piece sofa, love seat and accent chair. Mr. [redacted] also purchased the Yellow and Orange Metal wall décor. The merchandise was delivered to Mr. [redacted] address on 03/7/2013. On 01/05/2016, Mr. [redacted] notified Store Personnel regarding the loss of...
resiliency in his cushions. At that time, Mr. Greer was advised we would send service to take pictures to determine resolution. The service technician did advise that the cushions are losing resiliency and we would need to complete a repair to add foam to the cushions of the Bianca Honey sofa and love seat. Mr. [redacted] was set for service on 02/04/2016. The service technician reported back that Mr. [redacted] refused the service set up for 02/04/2016. After receiving Mr. [redacted] Revdex.com Complaint I reached out to the General Manager. The General Manager has advised that per the warranty we are able to repair the Bianca Honey sofa and love seat. Mr. [redacted] will need to contact the General Manager at ###-###-#### to ensure the repair is scheduled and completed without any further inconvenience. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: [redacted]# Fax: ###-###-#### Kedeanna.R[redacted]@AmericanSignature.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11962198, and find the resolution is satisfactory to me.
Regards,
Debra [redacted] 02/23/2017-- I did received a call from the south boulevard location in charlotte, and was told that I can pick up the refund today. I hope it will be ready
I apologize for the time it has taken to resolve this inquiry. According to the Management Team at the Northlake, IL store, we purchased a new splash pad and installed. Please do not hesitate to contact me at the below phone number in the event this is not resolved.
I understand Ms. [redacted]’s frustrations and appreciate her sharing her concerns. This feedback will be shared with the Management Team.Sincerely,Jenna CarpenterPhone: 888-751-8552 Ext: 6966#Fax: [email protected]
I have made 2 more attempts (by phone and email) to contact Kedeanna from American Signature to request a return for a full refund. I am very frustrated that at first I was told it would take 6-12 weeks to get replacement cushions cores, then 3 days following my Revdex.com Complaint they are willing to replace all three cushion cores in less than a week. It has been nothing but a game. The customer service by this company has left much to be desired and I am requesting a FULL REFUND for return of the sofa and love seat by Friday 4-8-16.
My case has been closed but I would like it changed to I was very satisfied with the resolution. This matter was handled quickly and I have since reselected furniture to be delivered on 12/1/16. I do not want my response to be dissatisfied because that would be wrong. Can this be changed to very satisfied?
I have spoken with Mr. [redacted] and in our conversation we have came to the agreement that [redacted] (the warranty company) will do a full replacement and the $400 in store credit offered to Mr. [redacted] will also still be applied to Mr. [redacted] for a future purchase. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 10/22/2010, Mr. [redacted] purchased the Austin Chocolate 3 piece sectional with the Pure Value/ Support warranty. The merchandise was delivered to Mr. [redacted]’s residence on 11/06/2010.After reviewing Mr. [redacted]’s complaint I would like to state that his merchandise has been dropped from our...
inventory so we can’t replace just the cushions. Unfortunately cracking and peeling is not covered and is considered normal wear and tear. At this time Value City Furniture would not be able to offer a replacement due to the length of time Mr. [redacted] has had the merchandise in his residence. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Clearly this was a bait and switch tactic which caught me be surprise. I let my guards down thinking that the business was going to honor the specific arrangement that was discussed meaning,"SKU#"1784277". That's what I asked for and that's what I expected. If any changes were to occurred, I think the most desirable tactic would have been to address it as an optional resolution. Something along this line, Mr. [redacted] we no-longer carry SKU#1784277 However, would you be willing to consider "xyz" which is a close match? ... Done! Direct and Honest. At this time, I want to thank the Revdex.com for the superb intervention and great quality of service that this agency provides for all its patriots.In closing, I have dance may last dance with American Signature. The "fat lady" have already sung, the glasses have shattered, and I'm done walking on this road. Thank you.
Regards,
[redacted]
On 9/27/2015, Ms. [redacted] purchased the Colton Coffee 2-piece sleeper sofa and recliner and 2 of the Crystal Silver lamps. This merchandise was delivered to Ms. [redacted]’s residence on 10/10/2015.On 10/17/2015, Ms. [redacted]’s merchandise was returned and an incomplete refund was issued. I apologize...
for any frustration this may cause. Ms. [redacted]’s Discover Credit Card was refunded $1105.04 when it should have been refunded the entire amount of $1324.03. At this time, Ms. [redacted] has started the dispute process with Discover regarding her refund and we will not be able to provide additional funds until the dispute has been cancelled or completed. Additionally, please be assured that I have forwarded Ms. [redacted]’s property damage request to the appropriate department to initiate the claims process.If Ms. [redacted] has any further questions or concerns she may contact me direct.
In the Terms and Conditions on our website, it states: In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on the website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Ms. [redacted] was contacted promptly after the mistake was realized, and per our Terms and Conditions, her order was cancelled and her refund was processed. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, she may contact me direct. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, Received full amount due on my credit card. Thank u Revdex.com
[redacted]
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If for Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 11/10/2016, Mr. [redacted] purchased the 3 piece Nolan Chocolate living room set. The merchandise was delivered to Mr. [redacted]’s residence on 11/10/2016.I have received Mr. [redacted]’s complaint and what Value City Furniture can do is offer Mr. [redacted] a reselect on his furniture for the price Mr....
[redacted] originally paid for his merchandise. If he would like to accept the offer the store Manager is willing to work with Mr. [redacted] exclusively to ensure he gets a good deal on new furniture. If Mr. [redacted] chooses to decline the offer, we will allow him to have the 3 piece living room set picked up from his home and submit a full refund to his method of payment. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.