I am rejecting this response because: I just want to update that the purchase is my husband's name and number: James [redacted] at ###-###-####.Tim, Manager at the store in Ballwin, MO is actively working to resolve the issue.Someone did come to review the damage and provided temporary rails. Replacements are supposed to be getting ordered.The local office has very helpful in attempting to resolve the issue. I still have concerns about the quality of the bed itself and my preference would have been to return the one that I have and receive something more sturdy. The broken parts looked like particle boards and if I had known, we would not have bought the product.thank you!
Regards,
[redacted]
In regards to your message - my complaint is the Furniture (White Sectional) it is peeling , cracking and the seams are coming apart, and it is not white it has turned to an off white.Value City says they don't have a contract with that company anymore.There is a 7 year warranty coverage on my furniture. I believe that was stated to me. I just want them to repair or replace my furniture, so that this issue can be resolved. The first letter that - sent to Revdex.com was a complaint-.Thank you,
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If for Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 05/13/2012, Mr. [redacted] purchased the 7-piece Lexi Red sectional. This merchandise was delivered to Mr. [redacted]’ residence on 05/22/2012. Mr. [redacted] also purchased the 7-year Leather Protection warranty.On 05/30/2015, Mr. [redacted] contacted Uniters NA (the warranty administrator) to file...
a Claim regarding cracking and peeling on the merchandise. According to Ms. [redacted]’ invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 05/13/2012. I have attached the warranty plan for review.Under the section “Coverage” it states; effective seven years from the original date you take delivery of your new furniture Uniters NA will cover all accidental Stains, rips, tears or burns. Also any cracking and peeling of Top Grain leather in seating areas and cracking and peeling of all leather, leather-touch, bicast, bonded and vinyl in non-seating areas.Unfortunately, the Lexi Red is bonded leather and not covered in the seating areas and Mr. [redacted]’ claim was denied by Uniters NA for non coverage.We apologize if any confusion or frustration was caused by the coverage’s under the 7-year Leather Protection warranty. In the interest of Customer Service, the General Manager is offering a 20% discount on a future purchase or refund of his original warranty in the amount of $284.99. Mr. [redacted] may contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com to take advantage of either of these offers.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
In the Terms and Conditions on our website, it states: In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on the website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Ms. [redacted] was contacted promptly after the mistake was realized, and per our Terms and Conditions, her order was cancelled and her refund was processed. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, she may contact me direct. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 10/20/2014, Mrs. [redacted] purchased the Madison Aqua sofa and loveseat. This merchandise was delivered to Mrs. [redacted]’s residence on 10/30/2014.On 1/18/2016, Mrs. [redacted] contacted Uniter’s NA (the warranty administrator) to file a claim regarding seam separation under her Pure Promise 5-year...
warranty. According to the claim, Mrs. [redacted] reported that the seam separation occurred on 1/4/2016; 14 days after the separation started. In further research, I have found that Mrs. [redacted]’s claim was not denied due to timeframe but for pet damages.According to Mrs. [redacted]’s invoice, the Pure Promise warranty certificate was enclosed in the warranty kit delivered on 10/27/2014. In the section; “What is not covered” it states, pet damage from teeth, beaks, or claws and accumulation of dirt and debris and/or damages due to the failure to care for or the improper care of your product; wear and tear to fabrics and leathers, such as accumulated soiling from everyday use.According to the technicians report and the attached pictures, there are snags on the seams as well as accumulated stains. The technician report advises that these stains could possibly be pet urine stains making the sofa unsanitary. Unfortunately, due to the accumulated stains and misuse of the furniture, we would be unable to repair Mrs. [redacted]’s merchandise. In the interest of Customer Service, the General Manager has offered a refund of Mrs. [redacted]’s original warranty in the amount of $189.99. Mrs. [redacted] may contact the General Manager directly at 410-931-4100 and advise that she is following up on her claim with the Revdex.com to take advantage of this offer. We apologize that the merchandise would no longer qualify for any future service requests due to the accumulated stains.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I do apologize. This was my first time filing a complaint and I did not realize I had to respond back with the outcome. As of right now the company has contacted me and said they will deliver me a new reclining sofa and pick up the old one this Wednesday Jan 20 th . Hopefully all goes well and this will resolve my issue. I appreciate all your help with helping me get to a resolution with American signiture
On 4/24/16, Mr. [redacted] purchased two of the Aventura Black 5 piece sectionals. Mr. [redacted] received a refund for the first sectional on 5/4/16 and picked up the other sectional on 5/6/16. Mr. [redacted] was charged a 10% restocking fee for the sectional that was cancelled.In the interest of...
providing good customer service, the General Manager has refunded the 10% restocking fee back to Mr. [redacted]’s credit card on 5/21/16. The $106.91 refund should post to Mr. [redacted]’s credit card within 2-5 business days.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Clearly this was a bait and switch tactic which caught me be surprise. I let my guards down thinking that the business was going to honor the specific arrangement that was discussed meaning,"SKU#"1784277". That's what I asked for and that's what I expected. If any changes were to occurred, I think the most desirable tactic would have been to address it as an optional resolution. Something along this line, Mr. [redacted] we no-longer carry SKU#1784277 However, would you be willing to consider "xyz" which is a close match? ... Done! Direct and Honest. At this time, I want to thank the Revdex.com for the superb intervention and great quality of service that this agency provides for all its patriots.In closing, I have dance may last dance with American Signature. The "fat lady" have already sung, the glasses have shattered, and I'm done walking on this road. Thank you.
Regards,
[redacted]
After countless argumentative disputed phone calls to Value City Furniture and repeated threats from VCF to keep my delivery fees for delivering damaged merchandise to my home VCF stated they would agree to give back all of my money but so far they still have more than $800.00 they have not credited to my checking account . When VCF finally said over the phone they would refund all of my money for the sofa I reluctantly agreed to that with much disappointment and lots of hesitation because I just knew VCF was not done playing their game. Of course I wanted my money back , but VCF should not be allowed to get away with this way of doing business. And I knew they were not done with trying to screw me over. VCF scheduled with me to pick up their last damaged sofa at my home on 9/15/15. On 9/14/15 I phoned VC to request a credit slip to be given to me in exchange for the sofa they were to pick up the following day. I again called VC when the store opened at 10 a.m.on 9/15/15 I explained that unless I received a receipt I would not allow them to complete their pick-up. Just as expected VC store manager Matt tried to say that even though I paid them in full upon purchase for their sofa they would be returning my money over the next few weeks. I paid for my sofa with a $400.00 pre-paid Visa card and the rest through my debit banking card. VCF initially said they would right away credit my debit card but tried to tell me they would have to give my Visa credit in two weeks. I became upset and told them I didn't pay them over several weeks and I wanted all of my money that day. VCF had a Jenna cal me and tried to tell me VCF did not have that kind of money to pay me back. I told Jenna I didn't care if they had to have a tent sale to sell all the damaged couches they tried to give me in order to get my money but I wanted my money right away. I talked to Matt the manager on the phone and told him that when the drivers came to pick up the damaged sofa I would go to the Robinson store and they needed to give all my money back that day. I called the store and put Matt on speaker phone and allowed their delivery men and my neighbor verify they heard Matt say they would refund all my money when they re -inventoried the couch. I drove to the Robinson store directly after they picked up the sofa at my home. At the Robinson store Matt returned to me $400.00 in cash from my prepaid Visa card and a paper credit slip showing on 9/15/15 they were refunding just over $800.00 to my Huntington bank issued MC debit account. On 9/1715 I went to my bank both in the a.m hours and just before the bank closed to see if they credited my account and the bank did a print out to show me VCF has not applied the $800.00 credit. The bank said there is no pending credit shown either. While in the bank both in the morning and afternoon I called VCF to find out where my money is and Matt says it should have been there . My bank again verified there is no credit shown. My bank said they too will ask VCF where my credited money is. Matt from VCF made a statement we will see if my banks lawyers want to contact VCF's lawyers. I am returning to my bank on 9/1815 to see if my credit is back in my account. If my bank verifies there is no credit that shows up from VCF applied or pending . My bank said they too will ask VCF where my credited money is and said if I need them they too will try to help me to get my money back. VCF does not care how badly they treat their customers and obviously continuously , and still currently are continuing to withhold my money! My bank said there is no record of any pending or applied credit from VCF. I have been left without a sofa and need my money to purchase another sofa since VCF left me in this situation. Please don't allow VCF to get away with this treatment I need my money . Please don't allow them to treat another customer this way .! I want my $800.00 now. Please don't allow them to do this to anyone else.
On 04/08/2016, Ms. [redacted] purchased the contour pillow. This pillow was picked up by Ms. [redacted] on 4/12/2016, at our store located in White Marsh, MD. I apologize for any confusion Ms. [redacted] may have experienced when returning her pillow and for any inconvenience this may have...
caused. After researching her inquiry, I have found that Ms. [redacted] did return her pillow on 4/28/2016 for a full refund of $42.39. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, Received full amount due on my credit card. Thank u Revdex.com
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On 11/27/2014, Mr. [redacted] purchased the 5-piece Shadow dinette and the 7-piece Camino queen bedroom set. This merchandise was delivered to Mr. [redacted]’ residence on 12/26/2014.At Value City we take pride in our customer’s satisfaction. Unfortunately, we did not meet Mr. [redacted]—or our...
own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 2/25/2012 Ms. [redacted] purchased the 2-piece Galveston Chocolate living room set. The sectional was delivered on 3/01/12. According to the cracking and peeling guidelines, Ms. [redacted] qualifies for a $250 dollar in store credit that she may use towards any future purchase. Ms. [redacted] contacted our...
offices on 5/18/17 and was told then that she may keep her furniture and the $250 in store credit will be put into a gift card that Ms. [redacted] can pick up at her local store. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly.
On 09/15/2015, Ms. [redacted] purchased the Oakdale queen mattress set with a metal bed frame. This merchandise was delivered to Ms. [redacted]’s residence on 10/03/2015. I apologize for any confusion Ms. [redacted] may have experienced in regards to her refund. Ms. [redacted] financed her...
purchase through Fortiva Finance. At this time, Ms. [redacted]’s invoice has been updated to reflect a new balance of $442.77. Her original charge of $504.49 has not yet been reconciled and the new amount will be charged when her billing cycle starts and she receives her first initial bill. Please be assured that Ms. [redacted]’s refund will reflect a new balance on her account. Unfortunately, we do not have a date of when the new amount will be reflected but Ms. [redacted] is not obligated to pay on her account until the charge has been reconciled.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
When I purchased the Kingsway stationary 2PC LRS on 28th October, it was in very good condition, almost new. before purchase, I ask the customer desk why the price has been reduced, they said, this model has been discontinued so reduced the price by $300. There wasn't any damage by that time when we purchased the set. Our purchased date and delivery dates are different, I purchased all the items by 28th October and Delivered between Nov. 14th 2017 to Dec. 14th 2017 (purchase receipt attached). I don't know what happened to these furniture between purchase to delivery dates. The day it was delivered, I reported the damage within an hour of delivery and from that day I am requesting for replacement. The Kingsway stationary 2PC LRS has a structural damage. Is it possible to sold any costly furniture of $1799 with structural damage with a reduction of only $300 of there price. If it was structurally damaged at the time of purchase, the price reduction would had been 60-70% of the original price. I totally discard the argument of the Value City Furniture. You can see the structural damage furniture price at Value City Furniture clearance center, where you can easily find a structurally damaged furniture reduced by 60-70% of their original priceI am quite sure the damage took place between purchase to delivery date. Therefore, requesting for the replacement with the Kingsway stationary 2PC LRS set what I paid for.
I am rejecting this response because: I just want to update that the purchase is my husband's name and number: James [redacted] at ###-###-####.Tim, Manager at the store in Ballwin, MO is actively working to resolve the issue.Someone did come to review the damage and provided temporary rails. Replacements are supposed to be getting ordered.The local office has very helpful in attempting to resolve the issue. I still have concerns about the quality of the bed itself and my preference would have been to return the one that I have and receive something more sturdy. The broken parts looked like particle boards and if I had known, we would not have bought the product.thank you!
Regards,
[redacted]
In regards to your message - my complaint is the Furniture (White Sectional) it is peeling , cracking and the seams are coming apart, and it is not white it has turned to an off white.Value City says they don't have a contract with that company anymore.There is a 7 year warranty coverage on my furniture. I believe that was stated to me. I just want them to repair or replace my furniture, so that this issue can be resolved. The first letter that - sent to Revdex.com was a complaint-.Thank you,
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If for Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 05/13/2012, Mr. [redacted] purchased the 7-piece Lexi Red sectional. This merchandise was delivered to Mr. [redacted]’ residence on 05/22/2012. Mr. [redacted] also purchased the 7-year Leather Protection warranty.On 05/30/2015, Mr. [redacted] contacted Uniters NA (the warranty administrator) to file...
a Claim regarding cracking and peeling on the merchandise. According to Ms. [redacted]’ invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 05/13/2012. I have attached the warranty plan for review.Under the section “Coverage” it states; effective seven years from the original date you take delivery of your new furniture Uniters NA will cover all accidental Stains, rips, tears or burns. Also any cracking and peeling of Top Grain leather in seating areas and cracking and peeling of all leather, leather-touch, bicast, bonded and vinyl in non-seating areas.Unfortunately, the Lexi Red is bonded leather and not covered in the seating areas and Mr. [redacted]’ claim was denied by Uniters NA for non coverage.We apologize if any confusion or frustration was caused by the coverage’s under the 7-year Leather Protection warranty. In the interest of Customer Service, the General Manager is offering a 20% discount on a future purchase or refund of his original warranty in the amount of $284.99. Mr. [redacted] may contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com to take advantage of either of these offers.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
In the Terms and Conditions on our website, it states: In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on the website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Ms. [redacted] was contacted promptly after the mistake was realized, and per our Terms and Conditions, her order was cancelled and her refund was processed. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, she may contact me direct. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 10/20/2014, Mrs. [redacted] purchased the Madison Aqua sofa and loveseat. This merchandise was delivered to Mrs. [redacted]’s residence on 10/30/2014.On 1/18/2016, Mrs. [redacted] contacted Uniter’s NA (the warranty administrator) to file a claim regarding seam separation under her Pure Promise 5-year...
warranty. According to the claim, Mrs. [redacted] reported that the seam separation occurred on 1/4/2016; 14 days after the separation started. In further research, I have found that Mrs. [redacted]’s claim was not denied due to timeframe but for pet damages.According to Mrs. [redacted]’s invoice, the Pure Promise warranty certificate was enclosed in the warranty kit delivered on 10/27/2014. In the section; “What is not covered” it states, pet damage from teeth, beaks, or claws and accumulation of dirt and debris and/or damages due to the failure to care for or the improper care of your product; wear and tear to fabrics and leathers, such as accumulated soiling from everyday use.According to the technicians report and the attached pictures, there are snags on the seams as well as accumulated stains. The technician report advises that these stains could possibly be pet urine stains making the sofa unsanitary. Unfortunately, due to the accumulated stains and misuse of the furniture, we would be unable to repair Mrs. [redacted]’s merchandise. In the interest of Customer Service, the General Manager has offered a refund of Mrs. [redacted]’s original warranty in the amount of $189.99. Mrs. [redacted] may contact the General Manager directly at 410-931-4100 and advise that she is following up on her claim with the Revdex.com to take advantage of this offer. We apologize that the merchandise would no longer qualify for any future service requests due to the accumulated stains.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I do apologize. This was my first time filing a complaint and I did not realize I had to respond back with the outcome. As of right now the company has contacted me and said they will deliver me a new reclining sofa and pick up the old one this Wednesday Jan 20 th . Hopefully all goes well and this will resolve my issue. I appreciate all your help with helping me get to a resolution with American signiture
On 4/24/16, Mr. [redacted] purchased two of the Aventura Black 5 piece sectionals. Mr. [redacted] received a refund for the first sectional on 5/4/16 and picked up the other sectional on 5/6/16. Mr. [redacted] was charged a 10% restocking fee for the sectional that was cancelled.In the interest of...
providing good customer service, the General Manager has refunded the 10% restocking fee back to Mr. [redacted]’s credit card on 5/21/16. The $106.91 refund should post to Mr. [redacted]’s credit card within 2-5 business days.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Clearly this was a bait and switch tactic which caught me be surprise. I let my guards down thinking that the business was going to honor the specific arrangement that was discussed meaning,"SKU#"1784277". That's what I asked for and that's what I expected. If any changes were to occurred, I think the most desirable tactic would have been to address it as an optional resolution. Something along this line, Mr. [redacted] we no-longer carry SKU#1784277 However, would you be willing to consider "xyz" which is a close match? ... Done! Direct and Honest. At this time, I want to thank the Revdex.com for the superb intervention and great quality of service that this agency provides for all its patriots.In closing, I have dance may last dance with American Signature. The "fat lady" have already sung, the glasses have shattered, and I'm done walking on this road. Thank you.
Regards,
[redacted]
After countless argumentative disputed phone calls to Value City Furniture and repeated threats from VCF to keep my delivery fees for delivering damaged merchandise to my home VCF stated they would agree to give back all of my money but so far they still have more than $800.00 they have not credited to my checking account . When VCF finally said over the phone they would refund all of my money for the sofa I reluctantly agreed to that with much disappointment and lots of hesitation because I just knew VCF was not done playing their game. Of course I wanted my money back , but VCF should not be allowed to get away with this way of doing business. And I knew they were not done with trying to screw me over. VCF scheduled with me to pick up their last damaged sofa at my home on 9/15/15. On 9/14/15 I phoned VC to request a credit slip to be given to me in exchange for the sofa they were to pick up the following day. I again called VC when the store opened at 10 a.m.on 9/15/15 I explained that unless I received a receipt I would not allow them to complete their pick-up. Just as expected VC store manager Matt tried to say that even though I paid them in full upon purchase for their sofa they would be returning my money over the next few weeks. I paid for my sofa with a $400.00 pre-paid Visa card and the rest through my debit banking card. VCF initially said they would right away credit my debit card but tried to tell me they would have to give my Visa credit in two weeks. I became upset and told them I didn't pay them over several weeks and I wanted all of my money that day. VCF had a Jenna cal me and tried to tell me VCF did not have that kind of money to pay me back. I told Jenna I didn't care if they had to have a tent sale to sell all the damaged couches they tried to give me in order to get my money but I wanted my money right away. I talked to Matt the manager on the phone and told him that when the drivers came to pick up the damaged sofa I would go to the Robinson store and they needed to give all my money back that day. I called the store and put Matt on speaker phone and allowed their delivery men and my neighbor verify they heard Matt say they would refund all my money when they re -inventoried the couch. I drove to the Robinson store directly after they picked up the sofa at my home. At the Robinson store Matt returned to me $400.00 in cash from my prepaid Visa card and a paper credit slip showing on 9/15/15 they were refunding just over $800.00 to my Huntington bank issued MC debit account. On 9/1715 I went to my bank both in the a.m hours and just before the bank closed to see if they credited my account and the bank did a print out to show me VCF has not applied the $800.00 credit. The bank said there is no pending credit shown either. While in the bank both in the morning and afternoon I called VCF to find out where my money is and Matt says it should have been there . My bank again verified there is no credit shown. My bank said they too will ask VCF where my credited money is. Matt from VCF made a statement we will see if my banks lawyers want to contact VCF's lawyers. I am returning to my bank on 9/1815 to see if my credit is back in my account. If my bank verifies there is no credit that shows up from VCF applied or pending . My bank said they too will ask VCF where my credited money is and said if I need them they too will try to help me to get my money back. VCF does not care how badly they treat their customers and obviously continuously , and still currently are continuing to withhold my money! My bank said there is no record of any pending or applied credit from VCF. I have been left without a sofa and need my money to purchase another sofa since VCF left me in this situation. Please don't allow VCF to get away with this treatment I need my money . Please don't allow them to treat another customer this way .! I want my $800.00 now. Please don't allow them to do this to anyone else.
On 04/08/2016, Ms. [redacted] purchased the contour pillow. This pillow was picked up by Ms. [redacted] on 4/12/2016, at our store located in White Marsh, MD. I apologize for any confusion Ms. [redacted] may have experienced when returning her pillow and for any inconvenience this may have...
caused. After researching her inquiry, I have found that Ms. [redacted] did return her pillow on 4/28/2016 for a full refund of $42.39. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, Received full amount due on my credit card. Thank u Revdex.com
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On 11/27/2014, Mr. [redacted] purchased the 5-piece Shadow dinette and the 7-piece Camino queen bedroom set. This merchandise was delivered to Mr. [redacted]’ residence on 12/26/2014.At Value City we take pride in our customer’s satisfaction. Unfortunately, we did not meet Mr. [redacted]—or our...
own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 2/25/2012 Ms. [redacted] purchased the 2-piece Galveston Chocolate living room set. The sectional was delivered on 3/01/12. According to the cracking and peeling guidelines, Ms. [redacted] qualifies for a $250 dollar in store credit that she may use towards any future purchase. Ms. [redacted] contacted our...
offices on 5/18/17 and was told then that she may keep her furniture and the $250 in store credit will be put into a gift card that Ms. [redacted] can pick up at her local store. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly.
On 09/15/2015, Ms. [redacted] purchased the Oakdale queen mattress set with a metal bed frame. This merchandise was delivered to Ms. [redacted]’s residence on 10/03/2015. I apologize for any confusion Ms. [redacted] may have experienced in regards to her refund. Ms. [redacted] financed her...
purchase through Fortiva Finance. At this time, Ms. [redacted]’s invoice has been updated to reflect a new balance of $442.77. Her original charge of $504.49 has not yet been reconciled and the new amount will be charged when her billing cycle starts and she receives her first initial bill. Please be assured that Ms. [redacted]’s refund will reflect a new balance on her account. Unfortunately, we do not have a date of when the new amount will be reflected but Ms. [redacted] is not obligated to pay on her account until the charge has been reconciled.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution okay to me.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
When I purchased the Kingsway stationary 2PC LRS on 28th October, it was in very good condition, almost new. before purchase, I ask the customer desk why the price has been reduced, they said, this model has been discontinued so reduced the price by $300. There wasn't any damage by that time when we purchased the set. Our purchased date and delivery dates are different, I purchased all the items by 28th October and Delivered between Nov. 14th 2017 to Dec. 14th 2017 (purchase receipt attached). I don't know what happened to these furniture between purchase to delivery dates. The day it was delivered, I reported the damage within an hour of delivery and from that day I am requesting for replacement. The Kingsway stationary 2PC LRS has a structural damage. Is it possible to sold any costly furniture of $1799 with structural damage with a reduction of only $300 of there price. If it was structurally damaged at the time of purchase, the price reduction would had been 60-70% of the original price. I totally discard the argument of the Value City Furniture. You can see the structural damage furniture price at Value City Furniture clearance center, where you can easily find a structurally damaged furniture reduced by 60-70% of their original priceI am quite sure the damage took place between purchase to delivery date. Therefore, requesting for the replacement with the Kingsway stationary 2PC LRS set what I paid for.