On 10/23/2013, Mr. [redacted] purchased the Altavista Charcoal 3-piece sectional. The merchandise was delivered on 11/16/2013. On 07/17/2013, Mr. [redacted] notified Store Personnel regarding seam separation. Store Personnel sent out a service technician to Mr. [redacted]’s residence on 08/08/14 to view the issues...
Mr. [redacted] was experiencing. As it was understood that the repair that took place on 08/08/14 completed the merchandise issues Mr. [redacted] were having regarding seam separation. Mr. [redacted] did not purchase any extended warranties and therefore only had the 1-year manufacturer’s warranty that expired on 10/23/2014. It was our understanding that the repair on 8/8/14 completed the merchandise issues Mr. [redacted] was having. We will not be able to offer service, repair or replacement of Mr. [redacted]’s merchandise. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 05/13/2012, Mr. [redacted] purchased the 7-piece Lexi Red sectional. This merchandise was delivered to Mr. [redacted]’ residence on 05/22/2012. Mr. [redacted] also purchased the 7-year Leather Protection warranty.On 05/30/2015, Mr. [redacted] contacted Uniters NA (the warranty administrator) to file...
a Claim regarding cracking and peeling on the merchandise. According to Ms. [redacted]’ invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 05/13/2012. I have attached the warranty plan for review.Under the section “Coverage” it states; effective seven years from the original date you take delivery of your new furniture Uniters NA will cover all accidental Stains, rips, tears or burns. Also any cracking and peeling of Top Grain leather in seating areas and cracking and peeling of all leather, leather-touch, bicast, bonded and vinyl in non-seating areas.Unfortunately, the Lexi Red is bonded leather and not covered in the seating areas and Mr. [redacted]’ claim was denied by Uniters NA for non coverage.We apologize if any confusion or frustration was caused by the coverage’s under the 7-year Leather Protection warranty. In the interest of Customer Service, the General Manager is offering a 20% discount on a future purchase or refund of his original warranty in the amount of $284.99. Mr. [redacted] may contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com to take advantage of either of these offers.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On October 16, 2014 Ms. [redacted] purchased a 6 piece Bongo Charcoal sectional, the Jenson 60” TV console, the Aristocrat Chairside table, and the Illusion 3 piece Nesting table. Also purchased was a Pure Promise warranty on all items; the merchandise was delivered to Ms. [redacted]’s residence on...
10-23-2014. Upon reviewing Ms. [redacted]’s complaint, I have spoken with a warranty specialist who informed me that on January 2016 a claim was filed regarding Ms. [redacted]’s 6 piece sectional and TV console. In January of 2016, a service specialist attempted to contact Ms. [redacted] on number provided on claim. With multiple failed attempts at reaching Ms. [redacted], a letter was issued to Ms. [redacted]’s residence informing her that the claim was now closed due to no contact. If Ms. [redacted] would like to proceed with the claim, she would need to contact the warranty company at 877-478-2467. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I do apologize. This was my first time filing a complaint and I did not realize I had to respond back with the outcome. As of right now the company has contacted me and said they will deliver me a new reclining sofa and pick up the old one this Wednesday Jan 20 th . Hopefully all goes well and this will resolve my issue. I appreciate all your help with helping me get to a resolution with American signiture
On 4/24/16, Mr. [redacted] purchased two of the Aventura Black 5 piece sectionals. Mr. [redacted] received a refund for the first sectional on 5/4/16 and picked up the other sectional on 5/6/16. Mr. [redacted] was charged a 10% restocking fee for the sectional that was cancelled.In the interest of...
providing good customer service, the General Manager has refunded the 10% restocking fee back to Mr. [redacted]’s credit card on 5/21/16. The $106.91 refund should post to Mr. [redacted]’s credit card within 2-5 business days.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 07/16/2014, Mr. [redacted] purchased the 4-piece Monarch Chocolate livingroom set. This merchandise was delivered to Mr. [redacted]’s residence on 07/22/2014. I apologize for the delay in...
resolving Mr. [redacted]’s inquiries. The General Manager has informed that Mr. [redacted] will be choosing replacement merchandise. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 01/14/2017, Mrs. [redacted] reselected her merchandise to the Alisa Lux Firm Mattress. The merchandise was delivered to Mrs. [redacted] residence on 01/14/17.After receiving Mrs. [redacted] complaint I have spoken with the store Manager who has advised me that Mrs. [redacted] was able to return her mattress for a...
full refund due to all the defects she has had with her mattress sets. The merchandise was picked up on 01/21/17 and a refund was submitted to Mrs. [redacted] the same day. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 04/08/2016, Ms. [redacted] purchased the contour pillow. This pillow was picked up by Ms. [redacted] on 4/12/2016, at our store located in White Marsh, MD. I apologize for any confusion Ms. [redacted] may have experienced when returning her pillow and for any inconvenience this may have...
caused. After researching her inquiry, I have found that Ms. [redacted] did return her pillow on 4/28/2016 for a full refund of $42.39. If Ms. [redacted] has any further questions or concerns she may contact me direct.
After countless argumentative disputed phone calls to Value City Furniture and repeated threats from VCF to keep my delivery fees for delivering damaged merchandise to my home VCF stated they would agree to give back all of my money but so far they still have more than $800.00 they have not credited to my checking account . When VCF finally said over the phone they would refund all of my money for the sofa I reluctantly agreed to that with much disappointment and lots of hesitation because I just knew VCF was not done playing their game. Of course I wanted my money back , but VCF should not be allowed to get away with this way of doing business. And I knew they were not done with trying to screw me over. VCF scheduled with me to pick up their last damaged sofa at my home on 9/15/15. On 9/14/15 I phoned VC to request a credit slip to be given to me in exchange for the sofa they were to pick up the following day. I again called VC when the store opened at 10 a.m.on 9/15/15 I explained that unless I received a receipt I would not allow them to complete their pick-up. Just as expected VC store manager Matt tried to say that even though I paid them in full upon purchase for their sofa they would be returning my money over the next few weeks. I paid for my sofa with a $400.00 pre-paid Visa card and the rest through my debit banking card. VCF initially said they would right away credit my debit card but tried to tell me they would have to give my Visa credit in two weeks. I became upset and told them I didn't pay them over several weeks and I wanted all of my money that day. VCF had a Jenna cal me and tried to tell me VCF did not have that kind of money to pay me back. I told Jenna I didn't care if they had to have a tent sale to sell all the damaged couches they tried to give me in order to get my money but I wanted my money right away. I talked to Matt the manager on the phone and told him that when the drivers came to pick up the damaged sofa I would go to the Robinson store and they needed to give all my money back that day. I called the store and put Matt on speaker phone and allowed their delivery men and my neighbor verify they heard Matt say they would refund all my money when they re -inventoried the couch. I drove to the Robinson store directly after they picked up the sofa at my home. At the Robinson store Matt returned to me $400.00 in cash from my prepaid Visa card and a paper credit slip showing on 9/15/15 they were refunding just over $800.00 to my Huntington bank issued MC debit account. On 9/1715 I went to my bank both in the a.m hours and just before the bank closed to see if they credited my account and the bank did a print out to show me VCF has not applied the $800.00 credit. The bank said there is no pending credit shown either. While in the bank both in the morning and afternoon I called VCF to find out where my money is and Matt says it should have been there . My bank again verified there is no credit shown. My bank said they too will ask VCF where my credited money is. Matt from VCF made a statement we will see if my banks lawyers want to contact VCF's lawyers. I am returning to my bank on 9/1815 to see if my credit is back in my account. If my bank verifies there is no credit that shows up from VCF applied or pending . My bank said they too will ask VCF where my credited money is and said if I need them they too will try to help me to get my money back. VCF does not care how badly they treat their customers and obviously continuously , and still currently are continuing to withhold my money! My bank said there is no record of any pending or applied credit from VCF. I have been left without a sofa and need my money to purchase another sofa since VCF left me in this situation. Please don't allow VCF to get away with this treatment I need my money . Please don't allow them to treat another customer this way .! I want my $800.00 now. Please don't allow them to do this to anyone else.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
On 05/26/2014, Mr. [redacted] purchased the 3-piece Park City Chocolate livingroom set. This merchandise was delivered to Mr. [redacted]’s residence on 05/29/2014.On 12/03/2014, Mr. [redacted] chose replacement merchandise due to service issues. The 5-piece Wyoming Saddle Home Theatre...
replacement merchandise also received multiple service requests. I apologize for any delay in resolving Mr. [redacted]’s inquiries. At this time, the General Manager has offered Mr. [redacted] a full pick up and refund of his money.The last communication we had was with Mr. [redacted] in which he stated that he would contact the General Manager and make a decision as to whether he would accept the full refund. Once Mr. [redacted] informs us of his decision, we will proceed with the resolution.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and someone by the name of Jeff reached out to me after, I reached out to them on Thursday October 22, at there Burbank location. I'm pleased to say that my chair has been delivered on today Oct.27, 2015, by [redacted] the repair associate. Now my problem is that VCF dropped the ball and didn't even offer me a compensation or a apology. Because when your a fault, and your truly apologetic you will rectify the situation any means necessary to ensure your business don't suffer.So, therefore iI will not remove my complaint from the Revdex.com at all, until someone reaches out to me personally, and ensure me that this will never happen again. Not just to me, but not to anyone in the near future. I worked in customer service for years, and when you are in fault, the customer is always right and you make sure you accommodate them, and to ensure customer quality across the board. A throw blanket, a lamp, anything could've been offered. But what was offered was a letter to the Revdex.com , and not to me. I will not call them, to hear a apology they need to call me. Thank you,
On 9/30/16, Mrs. [redacted] purchased the Hanover Cherry door chest, the Marilyn drawer chest, the Clarion chest, the Mistic 68” floor lamp, and the Silver Tassle 32” table lamp. The delivery of the merchandise was initially scheduled for 10/05/16. Due to issues with product availability from the...
manufacturer, the delivery was rescheduled to 10/07/16. The refund for Mrs. [redacted]s order was processed by Customer Service in the store location on 10/07/16. Due to the amount of the refund, a refund check is being disbursed. The standard time frame for a customer to receive a refund check from our company is 7-10 business days. Our system shows that the check is scheduled to be disbursed 10/18/16 and FedEx to the store location, arriving possibly 10/20/16. Once the refund check arrives at the store location, Mrs. [redacted] will be contacted.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I have notified Store Personnel regarding damage to your residence. The General Manager has tried to contact Mr. [redacted] to resolve the damage to Mr. [redacted]s home. Mr. [redacted] can contact the General Manager at 404-344-3287 and advise he is following up on his complaint with the Revdex.com. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely, Kedeanna R[redacted]
I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I...
appreciate Ms. [redacted]’s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I am rejecting this response because: first off I don't know who Mrs. [redacted] is! This is how I know...
they don't care about me as a customer they didn't even care to find out my name! Plus they included no real resolution to my problem! This is why I've been dealing with since February!
Regards,
[redacted]
my phone # is listed on the account, been the same for 13 years and is listed on the complaint. On today, October 29th I left a message with Carolyn. She stated the general manager will not be there until next week.
On 10/23/2013, Mr. [redacted] purchased the Altavista Charcoal 3-piece sectional. The merchandise was delivered on 11/16/2013. On 07/17/2013, Mr. [redacted] notified Store Personnel regarding seam separation. Store Personnel sent out a service technician to Mr. [redacted]’s residence on 08/08/14 to view the issues...
Mr. [redacted] was experiencing. As it was understood that the repair that took place on 08/08/14 completed the merchandise issues Mr. [redacted] were having regarding seam separation. Mr. [redacted] did not purchase any extended warranties and therefore only had the 1-year manufacturer’s warranty that expired on 10/23/2014. It was our understanding that the repair on 8/8/14 completed the merchandise issues Mr. [redacted] was having. We will not be able to offer service, repair or replacement of Mr. [redacted]’s merchandise. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 05/13/2012, Mr. [redacted] purchased the 7-piece Lexi Red sectional. This merchandise was delivered to Mr. [redacted]’ residence on 05/22/2012. Mr. [redacted] also purchased the 7-year Leather Protection warranty.On 05/30/2015, Mr. [redacted] contacted Uniters NA (the warranty administrator) to file...
a Claim regarding cracking and peeling on the merchandise. According to Ms. [redacted]’ invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 05/13/2012. I have attached the warranty plan for review.Under the section “Coverage” it states; effective seven years from the original date you take delivery of your new furniture Uniters NA will cover all accidental Stains, rips, tears or burns. Also any cracking and peeling of Top Grain leather in seating areas and cracking and peeling of all leather, leather-touch, bicast, bonded and vinyl in non-seating areas.Unfortunately, the Lexi Red is bonded leather and not covered in the seating areas and Mr. [redacted]’ claim was denied by Uniters NA for non coverage.We apologize if any confusion or frustration was caused by the coverage’s under the 7-year Leather Protection warranty. In the interest of Customer Service, the General Manager is offering a 20% discount on a future purchase or refund of his original warranty in the amount of $284.99. Mr. [redacted] may contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com to take advantage of either of these offers.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On October 16, 2014 Ms. [redacted] purchased a 6 piece Bongo Charcoal sectional, the Jenson 60” TV console, the Aristocrat Chairside table, and the Illusion 3 piece Nesting table. Also purchased was a Pure Promise warranty on all items; the merchandise was delivered to Ms. [redacted]’s residence on...
10-23-2014. Upon reviewing Ms. [redacted]’s complaint, I have spoken with a warranty specialist who informed me that on January 2016 a claim was filed regarding Ms. [redacted]’s 6 piece sectional and TV console. In January of 2016, a service specialist attempted to contact Ms. [redacted] on number provided on claim. With multiple failed attempts at reaching Ms. [redacted], a letter was issued to Ms. [redacted]’s residence informing her that the claim was now closed due to no contact. If Ms. [redacted] would like to proceed with the claim, she would need to contact the warranty company at 877-478-2467. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I do apologize. This was my first time filing a complaint and I did not realize I had to respond back with the outcome. As of right now the company has contacted me and said they will deliver me a new reclining sofa and pick up the old one this Wednesday Jan 20 th . Hopefully all goes well and this will resolve my issue. I appreciate all your help with helping me get to a resolution with American signiture
On 4/24/16, Mr. [redacted] purchased two of the Aventura Black 5 piece sectionals. Mr. [redacted] received a refund for the first sectional on 5/4/16 and picked up the other sectional on 5/6/16. Mr. [redacted] was charged a 10% restocking fee for the sectional that was cancelled.In the interest of...
providing good customer service, the General Manager has refunded the 10% restocking fee back to Mr. [redacted]’s credit card on 5/21/16. The $106.91 refund should post to Mr. [redacted]’s credit card within 2-5 business days.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 07/16/2014, Mr. [redacted] purchased the 4-piece Monarch Chocolate livingroom set. This merchandise was delivered to Mr. [redacted]’s residence on 07/22/2014. I apologize for the delay in...
resolving Mr. [redacted]’s inquiries. The General Manager has informed that Mr. [redacted] will be choosing replacement merchandise. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 01/14/2017, Mrs. [redacted] reselected her merchandise to the Alisa Lux Firm Mattress. The merchandise was delivered to Mrs. [redacted] residence on 01/14/17.After receiving Mrs. [redacted] complaint I have spoken with the store Manager who has advised me that Mrs. [redacted] was able to return her mattress for a...
full refund due to all the defects she has had with her mattress sets. The merchandise was picked up on 01/21/17 and a refund was submitted to Mrs. [redacted] the same day. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted]’s merchandise was picked up by the Store yesterday and her refund will be processed to her Visa and Synchrony Credit Cards today.
On 04/08/2016, Ms. [redacted] purchased the contour pillow. This pillow was picked up by Ms. [redacted] on 4/12/2016, at our store located in White Marsh, MD. I apologize for any confusion Ms. [redacted] may have experienced when returning her pillow and for any inconvenience this may have...
caused. After researching her inquiry, I have found that Ms. [redacted] did return her pillow on 4/28/2016 for a full refund of $42.39. If Ms. [redacted] has any further questions or concerns she may contact me direct.
After countless argumentative disputed phone calls to Value City Furniture and repeated threats from VCF to keep my delivery fees for delivering damaged merchandise to my home VCF stated they would agree to give back all of my money but so far they still have more than $800.00 they have not credited to my checking account . When VCF finally said over the phone they would refund all of my money for the sofa I reluctantly agreed to that with much disappointment and lots of hesitation because I just knew VCF was not done playing their game. Of course I wanted my money back , but VCF should not be allowed to get away with this way of doing business. And I knew they were not done with trying to screw me over. VCF scheduled with me to pick up their last damaged sofa at my home on 9/15/15. On 9/14/15 I phoned VC to request a credit slip to be given to me in exchange for the sofa they were to pick up the following day. I again called VC when the store opened at 10 a.m.on 9/15/15 I explained that unless I received a receipt I would not allow them to complete their pick-up. Just as expected VC store manager Matt tried to say that even though I paid them in full upon purchase for their sofa they would be returning my money over the next few weeks. I paid for my sofa with a $400.00 pre-paid Visa card and the rest through my debit banking card. VCF initially said they would right away credit my debit card but tried to tell me they would have to give my Visa credit in two weeks. I became upset and told them I didn't pay them over several weeks and I wanted all of my money that day. VCF had a Jenna cal me and tried to tell me VCF did not have that kind of money to pay me back. I told Jenna I didn't care if they had to have a tent sale to sell all the damaged couches they tried to give me in order to get my money but I wanted my money right away. I talked to Matt the manager on the phone and told him that when the drivers came to pick up the damaged sofa I would go to the Robinson store and they needed to give all my money back that day. I called the store and put Matt on speaker phone and allowed their delivery men and my neighbor verify they heard Matt say they would refund all my money when they re -inventoried the couch. I drove to the Robinson store directly after they picked up the sofa at my home. At the Robinson store Matt returned to me $400.00 in cash from my prepaid Visa card and a paper credit slip showing on 9/15/15 they were refunding just over $800.00 to my Huntington bank issued MC debit account. On 9/1715 I went to my bank both in the a.m hours and just before the bank closed to see if they credited my account and the bank did a print out to show me VCF has not applied the $800.00 credit. The bank said there is no pending credit shown either. While in the bank both in the morning and afternoon I called VCF to find out where my money is and Matt says it should have been there . My bank again verified there is no credit shown. My bank said they too will ask VCF where my credited money is. Matt from VCF made a statement we will see if my banks lawyers want to contact VCF's lawyers. I am returning to my bank on 9/1815 to see if my credit is back in my account. If my bank verifies there is no credit that shows up from VCF applied or pending . My bank said they too will ask VCF where my credited money is and said if I need them they too will try to help me to get my money back. VCF does not care how badly they treat their customers and obviously continuously , and still currently are continuing to withhold my money! My bank said there is no record of any pending or applied credit from VCF. I have been left without a sofa and need my money to purchase another sofa since VCF left me in this situation. Please don't allow VCF to get away with this treatment I need my money . Please don't allow them to treat another customer this way .! I want my $800.00 now. Please don't allow them to do this to anyone else.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
On 05/26/2014, Mr. [redacted] purchased the 3-piece Park City Chocolate livingroom set. This merchandise was delivered to Mr. [redacted]’s residence on 05/29/2014.On 12/03/2014, Mr. [redacted] chose replacement merchandise due to service issues. The 5-piece Wyoming Saddle Home Theatre...
replacement merchandise also received multiple service requests. I apologize for any delay in resolving Mr. [redacted]’s inquiries. At this time, the General Manager has offered Mr. [redacted] a full pick up and refund of his money.The last communication we had was with Mr. [redacted] in which he stated that he would contact the General Manager and make a decision as to whether he would accept the full refund. Once Mr. [redacted] informs us of his decision, we will proceed with the resolution.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution okay to me.
I reviewed the response made by the business in reference to complaint ID [redacted], and someone by the name of Jeff reached out to me after, I reached out to them on Thursday October 22, at there Burbank location. I'm pleased to say that my chair has been delivered on today Oct.27, 2015, by [redacted] the repair associate. Now my problem is that VCF dropped the ball and didn't even offer me a compensation or a apology. Because when your a fault, and your truly apologetic you will rectify the situation any means necessary to ensure your business don't suffer.So, therefore iI will not remove my complaint from the Revdex.com at all, until someone reaches out to me personally, and ensure me that this will never happen again. Not just to me, but not to anyone in the near future. I worked in customer service for years, and when you are in fault, the customer is always right and you make sure you accommodate them, and to ensure customer quality across the board. A throw blanket, a lamp, anything could've been offered. But what was offered was a letter to the Revdex.com , and not to me. I will not call them, to hear a apology they need to call me. Thank you,
On 9/30/16, Mrs. [redacted] purchased the Hanover Cherry door chest, the Marilyn drawer chest, the Clarion chest, the Mistic 68” floor lamp, and the Silver Tassle 32” table lamp. The delivery of the merchandise was initially scheduled for 10/05/16. Due to issues with product availability from the...
manufacturer, the delivery was rescheduled to 10/07/16. The refund for Mrs. [redacted]s order was processed by Customer Service in the store location on 10/07/16. Due to the amount of the refund, a refund check is being disbursed. The standard time frame for a customer to receive a refund check from our company is 7-10 business days. Our system shows that the check is scheduled to be disbursed 10/18/16 and FedEx to the store location, arriving possibly 10/20/16. Once the refund check arrives at the store location, Mrs. [redacted] will be contacted.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I have notified Store Personnel regarding damage to your residence. The General Manager has tried to contact Mr. [redacted] to resolve the damage to Mr. [redacted]s home. Mr. [redacted] can contact the General Manager at 404-344-3287 and advise he is following up on his complaint with the Revdex.com. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely, Kedeanna R[redacted]
I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I...
appreciate Ms. [redacted]’s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I am rejecting this response because: first off I don't know who Mrs. [redacted] is! This is how I know...
they don't care about me as a customer they didn't even care to find out my name! Plus they included no real resolution to my problem! This is why I've been dealing with since February!
Regards,
[redacted]
my phone # is listed on the account, been the same for 13 years and is listed on the complaint. On today, October 29th I left a message with Carolyn. She stated the general manager will not be there until next week.