I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted] picked up the merchandise and it is required per our pickup policy that Ms. [redacted] bring the merchandise back to the store and pickup the exchange. In the interest of Customer Service the General Manager has agreed to deliver the merchandise to Ms. [redacted]’s residence on 12/19/2015. Ms [redacted] will receive a phone call on 12/18/2015 to schedule the time frame for delivery. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 07/06/2014, Ms. [redacted] purchased the Merrydale queen mattress and boxspring. This merchandise was delivered to Ms. [redacted]’s residence on 07/29/2014.I apologize for the incorrect information Ms. [redacted] received when speaking with a Customer Service Representative. Ms. [redacted] has a...
manufacturer warranty on her mattress and we will be happy to schedule a service date to inspect the merchandise. Ms. [redacted] should receive a call within the next few days to set up service if she has not already received a call from the Manager.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 03/18/2016, Ms. [redacted] purchased the Americana Espresso 5-piece dinette, Marco Gray 2-piece sectional and chair, The Neo Classic Black 5-piece king bedroom set through the AcceptanceNOW program in our Value City furniture store location. After receiving Ms. [redacted]’s Revdex.com complaint...
the General Manager has contacted Ms. [redacted]. In the interested of Customer Service the General Manager has offered Ms. [redacted] a $400 refund once the gift cards Ms. [redacted] received are returned. The General Manager has advised he is willing to have AcceptanceNOW rewrite Ms. [redacted]’s AcceptanceNOW contract to resolve her Revdex.com complaint. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am rejecting this response because: I just want to update that the purchase is my husband's name and number: James [redacted] at ###-###-####.Tim, Manager at the store in Ballwin, MO is actively working to resolve the issue.Someone did come to review the damage and provided temporary rails. Replacements are supposed to be getting ordered.The local office has very helpful in attempting to resolve the issue. I still have concerns about the quality of the bed itself and my preference would have been to return the one that I have and receive something more sturdy. The broken parts looked like particle boards and if I had known, we would not have bought the product.thank you!
Regards,
[redacted]
On 10/20/2014, Mrs. [redacted] purchased the Madison Aqua sofa and loveseat. This merchandise was delivered to Mrs. [redacted]’s residence on 10/30/2014.On 1/18/2016, Mrs. [redacted] contacted Uniter’s NA (the warranty administrator) to file a claim regarding seam separation under her Pure Promise 5-year...
warranty. According to the claim, Mrs. [redacted] reported that the seam separation occurred on 1/4/2016; 14 days after the separation started. In further research, I have found that Mrs. [redacted]’s claim was not denied due to timeframe but for pet damages.According to Mrs. [redacted]’s invoice, the Pure Promise warranty certificate was enclosed in the warranty kit delivered on 10/27/2014. In the section; “What is not covered” it states, pet damage from teeth, beaks, or claws and accumulation of dirt and debris and/or damages due to the failure to care for or the improper care of your product; wear and tear to fabrics and leathers, such as accumulated soiling from everyday use.According to the technicians report and the attached pictures, there are snags on the seams as well as accumulated stains. The technician report advises that these stains could possibly be pet urine stains making the sofa unsanitary. Unfortunately, due to the accumulated stains and misuse of the furniture, we would be unable to repair Mrs. [redacted]’s merchandise. In the interest of Customer Service, the General Manager has offered a refund of Mrs. [redacted]’s original warranty in the amount of $189.99. Mrs. [redacted] may contact the General Manager directly at 410-931-4100 and advise that she is following up on her claim with the Revdex.com to take advantage of this offer. We apologize that the merchandise would no longer qualify for any future service requests due to the accumulated stains.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 09/15/2015, Ms. [redacted] purchased the Oakdale queen mattress set with a metal bed frame. This merchandise was delivered to Ms. [redacted]’s residence on 10/03/2015. I apologize for any confusion Ms. [redacted] may have experienced in regards to her refund. Ms. [redacted] financed her...
purchase through Fortiva Finance. At this time, Ms. [redacted]’s invoice has been updated to reflect a new balance of $442.77. Her original charge of $504.49 has not yet been reconciled and the new amount will be charged when her billing cycle starts and she receives her first initial bill. Please be assured that Ms. [redacted]’s refund will reflect a new balance on her account. Unfortunately, we do not have a date of when the new amount will be reflected but Ms. [redacted] is not obligated to pay on her account until the charge has been reconciled.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 11/27/2014, Mr. [redacted] purchased the 5-piece Shadow dinette and the 7-piece Camino queen bedroom set. This merchandise was delivered to Mr. [redacted]’ residence on 12/26/2014.At Value City we take pride in our customer’s satisfaction. Unfortunately, we did not meet Mr. [redacted]—or our...
own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.If Mr. [redacted] has any further questions or concerns he may contact me direct.
In regards to your message - my complaint is the Furniture (White Sectional) it is peeling , cracking and the seams are coming apart, and it is not white it has turned to an off white.Value City says they don't have a contract with that company anymore.There is a 7 year warranty coverage on my furniture. I believe that was stated to me. I just want them to repair or replace my furniture, so that this issue can be resolved. The first letter that - sent to Revdex.com was a complaint-.Thank you,
When I purchased the Kingsway stationary 2PC LRS on 28th October, it was in very good condition, almost new. before purchase, I ask the customer desk why the price has been reduced, they said, this model has been discontinued so reduced the price by $300. There wasn't any damage by that time when we purchased the set. Our purchased date and delivery dates are different, I purchased all the items by 28th October and Delivered between Nov. 14th 2017 to Dec. 14th 2017 (purchase receipt attached). I don't know what happened to these furniture between purchase to delivery dates. The day it was delivered, I reported the damage within an hour of delivery and from that day I am requesting for replacement. The Kingsway stationary 2PC LRS has a structural damage. Is it possible to sold any costly furniture of $1799 with structural damage with a reduction of only $300 of there price. If it was structurally damaged at the time of purchase, the price reduction would had been 60-70% of the original price. I totally discard the argument of the Value City Furniture. You can see the structural damage furniture price at Value City Furniture clearance center, where you can easily find a structurally damaged furniture reduced by 60-70% of their original priceI am quite sure the damage took place between purchase to delivery date. Therefore, requesting for the replacement with the Kingsway stationary 2PC LRS set what I paid for.
I did get a call from [redacted] on 5/6/15 at Value City in Streamwood, called her back on 5/7/15 & told she had already left for the day. I called back on 5/8/15 & was told she had the day off...I asked to leave her a message that I called & have her return my call. I received a call from her on 5/11/15 advising that they would take the furniture back, I can come into the store to pick something else out, they would deliver & pick up the defective furniture with no delivery charge. I have been very busy with meetings this week, and am making every effort possible to get into the store. Pulled into home last evening 5/14/15 with plans to go & my daughter needs emergency medical so we were in the emergency room at the hospital until 9 pm. I plan on getting out there over this weekend. Thank you
On 2/25/2012 Ms. [redacted] purchased the 2-piece Galveston Chocolate living room set. The sectional was delivered on 3/01/12. According to the cracking and peeling guidelines, Ms. [redacted] qualifies for a $250 dollar in store credit that she may use towards any future purchase. Ms. [redacted] contacted our...
offices on 5/18/17 and was told then that she may keep her furniture and the $250 in store credit will be put into a gift card that Ms. [redacted] can pick up at her local store. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly.
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/03/2015, Ms, [redacted] purchased the Adrian Red 3-piece sectional and the Alcove Red 5-piece dinette set. Ms. [redacted] also purchased four of the Cameo Bronze side chairs. The merchandise was delivered to Ms. [redacted] residence on 11/24/2015. After receiving Ms. [redacted] Revdex.com complaint...
the General Manager has contacted Ms. [redacted] to resolve the problems Ms. [redacted] is experiencing. In the interest of Customer Service the General Manager has offered 10% off in the amount of $145.00. The General Manager also has offered to exchange 4 Cameo Bronze side chairs. Ms. [redacted] can anticipate delivery of the Cameo Bronze side chairs on 12/12/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
After receiving Mr. [redacted]’s complaint I have made direct contact with the store Manager who has advised me that Mr. [redacted] has received a full replacement sectional and an even exchange on the damaged pieces to his bed. Mr. [redacted] signed his contract with Great American Finance therefore; Value City...
Furniture has no legal right to exchange, refund or alter a Great American contract. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted]’s refund was processed 04/04/2016 by the original store 61 Burbank, IL location. Ms. [redacted]’s refund in the amount of $1062.84 will show in her bank account within 3-5 business days. Ms. [redacted] can also contact her financial institution to have them release the funds for availability. We would...
like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
This case is closed in error. Value City Furniture and I are working to resolve the issue. They have since picked up the furniture and has agreed to issue a refund; however, the furniture was just picked up on Friday, June 3, 2016. I would like this case to remain open and active until I receive my refund. The store Manager Chris has been very helpful and I would like an opportunity to provide a fair response back when the transaction is complete. Please reopen the case as we are continuing to resolve the issue. Thank you.
The business response addressed an upcoming even exchange on 1/22/2017. I have had 3 even exchange deliveries since then: on January 27, 2017 and February 8, 2017 more damaged furniture was sent to my home; and February 14--on which they never showed during the scheduled time. I have a fourth even exchange delivery scheduled tomorrow.
On 10/29/2011, Mr. [redacted] purchased the Englewood queen mattress set. Mr. [redacted] notified the store on 03/30/2015 regarding the sagging mattress. A Service Technician visited Mr. [redacted]’s home on 04/16/2015 and inspected the mattress. It was determined at that time the mattress warranty is void due to...
the stains that are on Mr. [redacted]’s mattress. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he my contact me direct.
On 11/29/16, Ms. [redacted] purchased the Marisol Charcoal Sofa, and the Reflection Cocktail table. The Sofa was delivered to Ms. [redacted]’s residence on 12/27/16.I have made contact with the Manager who has compensated Ms. [redacted] an additional $100 back to her form of payment. Unfortunately Ms....
[redacted]’s table is out of stock until the end of January and there is no way we can have a table delivered any sooner. If the date changes and Value City furniture gets the table sooner then we will contact Ms. [redacted] directly. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted] picked up the merchandise and it is required per our pickup policy that Ms. [redacted] bring the merchandise back to the store and pickup the exchange. In the interest of Customer Service the General Manager has agreed to deliver the merchandise to Ms. [redacted]’s residence on 12/19/2015. Ms [redacted] will receive a phone call on 12/18/2015 to schedule the time frame for delivery. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 07/06/2014, Ms. [redacted] purchased the Merrydale queen mattress and boxspring. This merchandise was delivered to Ms. [redacted]’s residence on 07/29/2014.I apologize for the incorrect information Ms. [redacted] received when speaking with a Customer Service Representative. Ms. [redacted] has a...
manufacturer warranty on her mattress and we will be happy to schedule a service date to inspect the merchandise. Ms. [redacted] should receive a call within the next few days to set up service if she has not already received a call from the Manager.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 03/18/2016, Ms. [redacted] purchased the Americana Espresso 5-piece dinette, Marco Gray 2-piece sectional and chair, The Neo Classic Black 5-piece king bedroom set through the AcceptanceNOW program in our Value City furniture store location. After receiving Ms. [redacted]’s Revdex.com complaint...
the General Manager has contacted Ms. [redacted]. In the interested of Customer Service the General Manager has offered Ms. [redacted] a $400 refund once the gift cards Ms. [redacted] received are returned. The General Manager has advised he is willing to have AcceptanceNOW rewrite Ms. [redacted]’s AcceptanceNOW contract to resolve her Revdex.com complaint. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am rejecting this response because: I just want to update that the purchase is my husband's name and number: James [redacted] at ###-###-####.Tim, Manager at the store in Ballwin, MO is actively working to resolve the issue.Someone did come to review the damage and provided temporary rails. Replacements are supposed to be getting ordered.The local office has very helpful in attempting to resolve the issue. I still have concerns about the quality of the bed itself and my preference would have been to return the one that I have and receive something more sturdy. The broken parts looked like particle boards and if I had known, we would not have bought the product.thank you!
Regards,
[redacted]
On 10/20/2014, Mrs. [redacted] purchased the Madison Aqua sofa and loveseat. This merchandise was delivered to Mrs. [redacted]’s residence on 10/30/2014.On 1/18/2016, Mrs. [redacted] contacted Uniter’s NA (the warranty administrator) to file a claim regarding seam separation under her Pure Promise 5-year...
warranty. According to the claim, Mrs. [redacted] reported that the seam separation occurred on 1/4/2016; 14 days after the separation started. In further research, I have found that Mrs. [redacted]’s claim was not denied due to timeframe but for pet damages.According to Mrs. [redacted]’s invoice, the Pure Promise warranty certificate was enclosed in the warranty kit delivered on 10/27/2014. In the section; “What is not covered” it states, pet damage from teeth, beaks, or claws and accumulation of dirt and debris and/or damages due to the failure to care for or the improper care of your product; wear and tear to fabrics and leathers, such as accumulated soiling from everyday use.According to the technicians report and the attached pictures, there are snags on the seams as well as accumulated stains. The technician report advises that these stains could possibly be pet urine stains making the sofa unsanitary. Unfortunately, due to the accumulated stains and misuse of the furniture, we would be unable to repair Mrs. [redacted]’s merchandise. In the interest of Customer Service, the General Manager has offered a refund of Mrs. [redacted]’s original warranty in the amount of $189.99. Mrs. [redacted] may contact the General Manager directly at 410-931-4100 and advise that she is following up on her claim with the Revdex.com to take advantage of this offer. We apologize that the merchandise would no longer qualify for any future service requests due to the accumulated stains.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 09/15/2015, Ms. [redacted] purchased the Oakdale queen mattress set with a metal bed frame. This merchandise was delivered to Ms. [redacted]’s residence on 10/03/2015. I apologize for any confusion Ms. [redacted] may have experienced in regards to her refund. Ms. [redacted] financed her...
purchase through Fortiva Finance. At this time, Ms. [redacted]’s invoice has been updated to reflect a new balance of $442.77. Her original charge of $504.49 has not yet been reconciled and the new amount will be charged when her billing cycle starts and she receives her first initial bill. Please be assured that Ms. [redacted]’s refund will reflect a new balance on her account. Unfortunately, we do not have a date of when the new amount will be reflected but Ms. [redacted] is not obligated to pay on her account until the charge has been reconciled.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 11/27/2014, Mr. [redacted] purchased the 5-piece Shadow dinette and the 7-piece Camino queen bedroom set. This merchandise was delivered to Mr. [redacted]’ residence on 12/26/2014.At Value City we take pride in our customer’s satisfaction. Unfortunately, we did not meet Mr. [redacted]—or our...
own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.If Mr. [redacted] has any further questions or concerns he may contact me direct.
In regards to your message - my complaint is the Furniture (White Sectional) it is peeling , cracking and the seams are coming apart, and it is not white it has turned to an off white.Value City says they don't have a contract with that company anymore.There is a 7 year warranty coverage on my furniture. I believe that was stated to me. I just want them to repair or replace my furniture, so that this issue can be resolved. The first letter that - sent to Revdex.com was a complaint-.Thank you,
When I purchased the Kingsway stationary 2PC LRS on 28th October, it was in very good condition, almost new. before purchase, I ask the customer desk why the price has been reduced, they said, this model has been discontinued so reduced the price by $300. There wasn't any damage by that time when we purchased the set. Our purchased date and delivery dates are different, I purchased all the items by 28th October and Delivered between Nov. 14th 2017 to Dec. 14th 2017 (purchase receipt attached). I don't know what happened to these furniture between purchase to delivery dates. The day it was delivered, I reported the damage within an hour of delivery and from that day I am requesting for replacement. The Kingsway stationary 2PC LRS has a structural damage. Is it possible to sold any costly furniture of $1799 with structural damage with a reduction of only $300 of there price. If it was structurally damaged at the time of purchase, the price reduction would had been 60-70% of the original price. I totally discard the argument of the Value City Furniture. You can see the structural damage furniture price at Value City Furniture clearance center, where you can easily find a structurally damaged furniture reduced by 60-70% of their original priceI am quite sure the damage took place between purchase to delivery date. Therefore, requesting for the replacement with the Kingsway stationary 2PC LRS set what I paid for.
I did get a call from [redacted] on 5/6/15 at Value City in Streamwood, called her back on 5/7/15 & told she had already left for the day. I called back on 5/8/15 & was told she had the day off...I asked to leave her a message that I called & have her return my call. I received a call from her on 5/11/15 advising that they would take the furniture back, I can come into the store to pick something else out, they would deliver & pick up the defective furniture with no delivery charge. I have been very busy with meetings this week, and am making every effort possible to get into the store. Pulled into home last evening 5/14/15 with plans to go & my daughter needs emergency medical so we were in the emergency room at the hospital until 9 pm. I plan on getting out there over this weekend. Thank you
On 2/25/2012 Ms. [redacted] purchased the 2-piece Galveston Chocolate living room set. The sectional was delivered on 3/01/12. According to the cracking and peeling guidelines, Ms. [redacted] qualifies for a $250 dollar in store credit that she may use towards any future purchase. Ms. [redacted] contacted our...
offices on 5/18/17 and was told then that she may keep her furniture and the $250 in store credit will be put into a gift card that Ms. [redacted] can pick up at her local store. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly.
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/03/2015, Ms, [redacted] purchased the Adrian Red 3-piece sectional and the Alcove Red 5-piece dinette set. Ms. [redacted] also purchased four of the Cameo Bronze side chairs. The merchandise was delivered to Ms. [redacted] residence on 11/24/2015. After receiving Ms. [redacted] Revdex.com complaint...
the General Manager has contacted Ms. [redacted] to resolve the problems Ms. [redacted] is experiencing. In the interest of Customer Service the General Manager has offered 10% off in the amount of $145.00. The General Manager also has offered to exchange 4 Cameo Bronze side chairs. Ms. [redacted] can anticipate delivery of the Cameo Bronze side chairs on 12/12/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
After receiving Mr. [redacted]’s complaint I have made direct contact with the store Manager who has advised me that Mr. [redacted] has received a full replacement sectional and an even exchange on the damaged pieces to his bed. Mr. [redacted] signed his contract with Great American Finance therefore; Value City...
Furniture has no legal right to exchange, refund or alter a Great American contract. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted]’s refund was processed 04/04/2016 by the original store 61 Burbank, IL location. Ms. [redacted]’s refund in the amount of $1062.84 will show in her bank account within 3-5 business days. Ms. [redacted] can also contact her financial institution to have them release the funds for availability. We would...
like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
This case is closed in error. Value City Furniture and I are working to resolve the issue. They have since picked up the furniture and has agreed to issue a refund; however, the furniture was just picked up on Friday, June 3, 2016. I would like this case to remain open and active until I receive my refund. The store Manager Chris has been very helpful and I would like an opportunity to provide a fair response back when the transaction is complete. Please reopen the case as we are continuing to resolve the issue. Thank you.
The business response addressed an upcoming even exchange on 1/22/2017. I have had 3 even exchange deliveries since then: on January 27, 2017 and February 8, 2017 more damaged furniture was sent to my home; and February 14--on which they never showed during the scheduled time. I have a fourth even exchange delivery scheduled tomorrow.
On 10/29/2011, Mr. [redacted] purchased the Englewood queen mattress set. Mr. [redacted] notified the store on 03/30/2015 regarding the sagging mattress. A Service Technician visited Mr. [redacted]’s home on 04/16/2015 and inspected the mattress. It was determined at that time the mattress warranty is void due to...
the stains that are on Mr. [redacted]’s mattress. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he my contact me direct.
On 11/29/16, Ms. [redacted] purchased the Marisol Charcoal Sofa, and the Reflection Cocktail table. The Sofa was delivered to Ms. [redacted]’s residence on 12/27/16.I have made contact with the Manager who has compensated Ms. [redacted] an additional $100 back to her form of payment. Unfortunately Ms....
[redacted]’s table is out of stock until the end of January and there is no way we can have a table delivered any sooner. If the date changes and Value City furniture gets the table sooner then we will contact Ms. [redacted] directly. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.