After receiving Ms. [redacted]’s photos, I have confirmed that she has cracking and peeling in the seated areas of her recliner. If Ms. [redacted] would prefer a check instead of an in-store credit I will be happy to make that exception for her and get a check sent to her immediately. Ms. [redacted] can expect a check in the mail within the next 7-10 business days. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted].com
The General Manager has agreed to allow Ms. [redacted] to keep her merchandise and issue a full refund. Her refund check will be issued on 08/18/2015 and will be expedited to her address in Fort Mill, NC. Ms. [redacted] should anticipate her refund check arriving at her residence on 08/19/2015.
After reviewing Ms. [redacted]’s complaint I have located her invoice and verified the item she was looking to purchase was dropped from our inventory but the system was showing we had some still available in the warehouse. Unfortunately there was a glitch in the system causing confusion on if the...
dinette set was available for the delivery. I noticed Ms. [redacted] has cancelled her order for a full refund; I do apologize for the inconvenience this has caused Ms. [redacted]. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the General Manager, our Risk Management Department,...
and our Legal Department to resolve these issues. I appreciate Ms. [redacted]’s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I will accept the credit back to my acceptance one account, however, I do not feel as though I should be doing the leg work as far as contacting the store to arrange. as I have had multiple conversations with the "management" staff there and they are both unprofessional and not helpful. And just to correct a statement in your response, the furniture was partly delivered. The bed was damaged and was re-delivered and assembled days later. You also did not address the couch that has leather that is discolored, which shows that this is not quality furniture. I need something done about that immediately. It has been over 2 weeks since the technician has been out and took pictures of this low quality couch and I have yet to hear back from your store on a resolution. So again, I will not be doing the leg work and reaching out to your company. I expect to hear from someone ASAP. As I stated in my complaint, which was clearly ignored and disregarded, I expect a replacement. My next step is an attorney as well as the local news stations. I need ALL of my issues to be addressed.
On 03/08/2015, Ms. [redacted] purchased 2 Casino Godiva sofas and an Astin Beige accent chair. This merchandise was delivered to [redacted] Hair Salon on 3/12/2015.As printed on the back of Ms. [redacted]’s receipt; it states that the use of merchandise other than for household purchases voids...
all warranties and is considered a commercial sale. Ms. [redacted] had the merchandise delivered and used in a business setting therefore; the warranty was voided because of the excessive use it receives in a business.However, in the interest of Customer Service, the General Manager has offered to pick up the 2 Casino Godiva sofas on 7/16/2015 and provide a full refund.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/01/2016, Ms. [redacted] purchased the Adrian Chocolate 2-piece sectional with the Pure Promise warranty. The merchandise was delivered to Ms. [redacted]’s residence on 06/09/2017.Upon receiving Ms. [redacted]’s complaint, I have confirmed that her merchandise is outside of her one-year manufactures warranty....
Ms. [redacted] filed a claim with the warranty company called Uniters on 7/31/2017, who denied the claim due to improper care. The photos attached to this response shows that Ms. [redacted]’s merchandise does not have any manufactures defects, so Value City Furniture is not responsible for repairing or replacing Ms. [redacted]’s merchandise. Ms. [redacted] may file a dispute with Uniters explaining why she feels her claim should be approved by sending an email to [redacted]. Uniters will then review her dispute and respond with a possible offer of resolution.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]
On 2/17/16, Mrs. [redacted] started a Price Lock for the iProtect King mattress protector, 2 of the Night pillows, the Approval King mattress and boxspring set, and a King metal bed frame. Mrs. [redacted] took the mattress protector and the pillows on the same day that the Price Lock was initiated. The final...
payment towards the Price Lock was made on 5/6/16. Due to the discontinuation of the Approval mattress and boxspring set, Mrs. [redacted] was informed on 7/13/16 of this recent issue. Mrs. [redacted] used the funds that were paid towards the Approval King mattress and boxspring set to purchase the Bentwood 59” media fireplace, the Bailey Roll Arm 67” sofa, the Ruby Bay Ultimate king mattress, and 2 of the Twin XL boxsprings. The media fireplace, the mattress, and the boxsprings were delivered on 8/15/16, while the sofa was out of stock until 9/16/16. Due to a mistake made with the manufacturing of the sofa, the sofa was returned.Mrs. [redacted]’s complaint has been reviewed by our Corporate Customer Care management team and we apologize for the issues that have occurred while fulfilling Mrs. [redacted]’s order. We are willing to offer Mrs. [redacted] a $250 Value City Furniture gift card to attempt to rectify the damage that has been done and hopefully restore Mrs. [redacted]’s trust in our company.I apologize for the inconveniences that Mrs. [redacted] has experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On November 13, 2017 Ms. [redacted] was delivered a new Jordan Corner Bed. No further compensation has been sought or discussions had. We consider the matter closed and we apologize for any inconvenience this has caused Ms. [redacted]. Sincerely, Brandy L[redacted]
On 04/05/2013, Ms. [redacted] purchased the Rialto Brown sofa and loveseat. This merchandise was delivered to Ms. [redacted]’s residence on 4/12/2013.According to Ms. [redacted]’s invoice, an extended warranty was not purchased. Unfortunately, all warranties are at an additional cost and we are...
unable to confirm what was stated at time of purchase. In the interest of Customer Service, I would like to request that Ms. [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please note that Ms. [redacted]’s merchandise is out of warranty, however we may be able to offer assistance. Please send pictures of the specific issues and then a picture of the furniture as a whole.
I still don't have my furniture, nor do I have any inclination when it will arrive. IM SLEEPING ON THE FLOOR!!! If Value City did not have the means to deliver the furniture, they should not have taken my money. It's been OVER a month, and they think 207.99 is making a difference. I make 21.50 per hour and have called off 4 times for scheduled deliveries. That is 688.00 I have lost due to Value City's disregard for my time. And I still am going to have to take another 2 UNPAID days at 172.00 PER DAY! This is not okay. I am requesting 10% off my total order I spent 4900.00 which will compensate for the total lack of respect for my time, and Value City's dishonesty. I had a similar problem in 2009 and Value City discounted my purchase 10% off, so I believe that is fair.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted].I find the resolution is satisfactory to me PROVIDING THEY DELIVER THE ITEM OCTOBER 6, 2015 TO THE CORRECT ADDRESS [redacted] PARKWAY IN FENTON MICHIGAN (same as original bill of sale delivery address). As there have already been delivery issues associated with Value City Furniture, I suggest we leave the case OPEN, pending that delivery and our receipt of Adrian Red Ottoman.
On 05/24/2015 Mr. [redacted] purchased the Mason 6-piece queen storage bedroom set and an additional nightstand. This merchandise was delivered to Mr. [redacted]’s residence on 05/27/2015. Upon delivery, Mr. [redacted]’s merchandise was found to be damaged. Mr. [redacted] contacted the store on...
05/28/2015 and was advised that we would exchange the damaged merchandise on 06/05/2015. On 06/05/2015, Mr. [redacted] a Service Technician visited his residence instead of the replacement merchandise he expected to be delivered. When calling the Store, Mr. [redacted] was rescheduled for his exchange on 06/13/2015. Regrettably, Mr. [redacted] again received damaged merchandise. At this time, Mr. [redacted] refused the damaged merchandise and requested a refund. I would like to apologize to Mr. [redacted] for not being provided the level of service that our store associates take pride in offering everyday. The General Manager has completed the full refund back to Mr. [redacted]’s credit card ending in 9201. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I purchased the reclining sofa for 819.89 and the other sofa for 499.00 with 60.00 off. My estimation of the 80% value is 983.00. I would like to resolve this issue, but I am not satisfied with $664.00 for 2 couches that totaled $1300.00. I paid a total of $1600 dollars for delivery and the warranty, which is ineffective. I don't think that it is too much to ask that the store offer an appropriate value for furniture that they sold. If they can't stand behind their products then they should not sell them in the stores. Obviously this item is manufactured poorly if they have to include cracking and peeling as an exclusion to the warranty. Further, I don't understand why we are dealing with someone in the South Bend store when we purchased the items in Kalamazoo, Michigan. When we had to replace the recliner at the kalamazoo store, there were 5 sofa's in the back room that had the same issue that we are experiencing. Value City is a multi-million dollar company that can afford to treat it's customers right. I am not asking for anything that is not deserved. Just replace the items with the correct value or fix them. I will submit a copy of the receipt tomorrow.
I am rejecting this response because: Their website does not state that they have the right to cancel my order at any time. The following disclosure has been taken directly from Value City's Website. and I quote the following exactly as it is listed...Pricing and Other ErrorsPrices shown for items on this website's product pages and in your shopping cart are for merchandise only. An estimate of the total cost of your order is available in your shopping cart, including any applicable tax, delivery or other fees. The final cost will be available for your review prior you complete your order. While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur. In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy. In this specific paragraph it does not state that they have the right to cancel my order at any time. If anything, it shows that I'm correct and they need to honor my pricing. The sentence that reads "we expressly reserve the right not to honor pricing errors on this website when accepting an order online" says that they reserve the right not to honor pricing when they are ACCEPTING an online order. When I purchased the set, they sent me my order number with the following customer tracking..ORDER TRACKING:1.) Order placed - Completed2.) Order Processed- Completed3.) Order Filled- Completed4.) Out for Delivery- Not Completed. Not only did they ACCEPT my order, but they PROCESSED my order which means their disclosure is no longer valid. It specifically states that they will not honor an order when accepting the order which they did. It does not say at any other time they can cancel my order. That statement is right before they say they have the right to cancel my order which implies they can only do so at a certain time in the purchase, otherwise, they would have stated they can cancel my order at any time. I would also like to include this other disclosure that was taken directly from their website...and I quote...Are the prices in my Shopping Cart guaranteed?We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order and it has been processed. Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged. This specific disclosure states that prices stored in my shopping cart are subject to change UNTIL I have actually placed my order and it has been processed. My order WAS processed, I received an order confirmation number showing it was processed and also another confirmation in my order tracking saying that my order was processed and filled, oooo and by the way my account was CHARGED for the purchase completing the process. This specific paragraph states that my price is now locked in and is not subject to change.What Value City is doing is completely wrong and I will take any means necessary to get the product that I purchased at the price I paid for it and was charged. Thank you.
Regards,
[redacted]
I appreciate Mr. [redacted] providing an updated resolution. I am able to confirm an exchange for the St. Malo console on 9/16/2015.If Mr. [redacted] has any other questions or concerns, he may re-open this claim or contact our Customer Care Team at ###-###-####.
I would like to apologize to Ms. [redacted] for not being provided the level of service that our store associates take pride in offering every day. We have completed an adjustment to Ms. [redacted]’s invoice by $100.00 as the refund will be credited back to her Synchrony Credit account used at the time of...
purchase. The $100.00 will come off of Ms. [redacted]’s Credit account balance that will reflect on her Synchrony Credit account statement within 1-2 billing cycles. Ms. [redacted]’s continued business is so very important to us. We never want to alienate a customer due to our lack of providing the exceptional service each customer deserves. We hope to grow a lifetime relationship with Ms. [redacted]. Again, we apologize for the inconvenience, and wish to thank Ms. [redacted] for taking the time to reach out to us with her concerns. Ms. [redacted] may call me direct with any questions or concerns in the future. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
After receiving Ms. [redacted]’s photos, I have confirmed that she has cracking and peeling in the seated areas of her recliner. If Ms. [redacted] would prefer a check instead of an in-store credit I will be happy to make that exception for her and get a check sent to her immediately. Ms. [redacted] can expect a check in the mail within the next 7-10 business days. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted].com
The General Manager has agreed to allow Ms. [redacted] to keep her merchandise and issue a full refund. Her refund check will be issued on 08/18/2015 and will be expedited to her address in Fort Mill, NC. Ms. [redacted] should anticipate her refund check arriving at her residence on 08/19/2015.
Mr. W[redacted] called Revdex.com and advised that he has not received a refund nor has he been contacted by Acceptance Now.
After reviewing Ms. [redacted]’s complaint I have located her invoice and verified the item she was looking to purchase was dropped from our inventory but the system was showing we had some still available in the warehouse. Unfortunately there was a glitch in the system causing confusion on if the...
dinette set was available for the delivery. I noticed Ms. [redacted] has cancelled her order for a full refund; I do apologize for the inconvenience this has caused Ms. [redacted]. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the General Manager, our Risk Management Department,...
and our Legal Department to resolve these issues. I appreciate Ms. [redacted]’s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I will accept the credit back to my acceptance one account, however, I do not feel as though I should be doing the leg work as far as contacting the store to arrange. as I have had multiple conversations with the "management" staff there and they are both unprofessional and not helpful. And just to correct a statement in your response, the furniture was partly delivered. The bed was damaged and was re-delivered and assembled days later. You also did not address the couch that has leather that is discolored, which shows that this is not quality furniture. I need something done about that immediately. It has been over 2 weeks since the technician has been out and took pictures of this low quality couch and I have yet to hear back from your store on a resolution. So again, I will not be doing the leg work and reaching out to your company. I expect to hear from someone ASAP. As I stated in my complaint, which was clearly ignored and disregarded, I expect a replacement. My next step is an attorney as well as the local news stations. I need ALL of my issues to be addressed.
On 03/08/2015, Ms. [redacted] purchased 2 Casino Godiva sofas and an Astin Beige accent chair. This merchandise was delivered to [redacted] Hair Salon on 3/12/2015.As printed on the back of Ms. [redacted]’s receipt; it states that the use of merchandise other than for household purchases voids...
all warranties and is considered a commercial sale. Ms. [redacted] had the merchandise delivered and used in a business setting therefore; the warranty was voided because of the excessive use it receives in a business.However, in the interest of Customer Service, the General Manager has offered to pick up the 2 Casino Godiva sofas on 7/16/2015 and provide a full refund.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/01/2016, Ms. [redacted] purchased the Adrian Chocolate 2-piece sectional with the Pure Promise warranty. The merchandise was delivered to Ms. [redacted]’s residence on 06/09/2017.Upon receiving Ms. [redacted]’s complaint, I have confirmed that her merchandise is outside of her one-year manufactures warranty....
Ms. [redacted] filed a claim with the warranty company called Uniters on 7/31/2017, who denied the claim due to improper care. The photos attached to this response shows that Ms. [redacted]’s merchandise does not have any manufactures defects, so Value City Furniture is not responsible for repairing or replacing Ms. [redacted]’s merchandise. Ms. [redacted] may file a dispute with Uniters explaining why she feels her claim should be approved by sending an email to [redacted]. Uniters will then review her dispute and respond with a possible offer of resolution.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]
On 2/17/16, Mrs. [redacted] started a Price Lock for the iProtect King mattress protector, 2 of the Night pillows, the Approval King mattress and boxspring set, and a King metal bed frame. Mrs. [redacted] took the mattress protector and the pillows on the same day that the Price Lock was initiated. The final...
payment towards the Price Lock was made on 5/6/16. Due to the discontinuation of the Approval mattress and boxspring set, Mrs. [redacted] was informed on 7/13/16 of this recent issue. Mrs. [redacted] used the funds that were paid towards the Approval King mattress and boxspring set to purchase the Bentwood 59” media fireplace, the Bailey Roll Arm 67” sofa, the Ruby Bay Ultimate king mattress, and 2 of the Twin XL boxsprings. The media fireplace, the mattress, and the boxsprings were delivered on 8/15/16, while the sofa was out of stock until 9/16/16. Due to a mistake made with the manufacturing of the sofa, the sofa was returned.Mrs. [redacted]’s complaint has been reviewed by our Corporate Customer Care management team and we apologize for the issues that have occurred while fulfilling Mrs. [redacted]’s order. We are willing to offer Mrs. [redacted] a $250 Value City Furniture gift card to attempt to rectify the damage that has been done and hopefully restore Mrs. [redacted]’s trust in our company.I apologize for the inconveniences that Mrs. [redacted] has experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On November 13, 2017 Ms. [redacted] was delivered a new Jordan Corner Bed. No further compensation has been sought or discussions had. We consider the matter closed and we apologize for any inconvenience this has caused Ms. [redacted]. Sincerely, Brandy L[redacted]
On 04/05/2013, Ms. [redacted] purchased the Rialto Brown sofa and loveseat. This merchandise was delivered to Ms. [redacted]’s residence on 4/12/2013.According to Ms. [redacted]’s invoice, an extended warranty was not purchased. Unfortunately, all warranties are at an additional cost and we are...
unable to confirm what was stated at time of purchase. In the interest of Customer Service, I would like to request that Ms. [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please note that Ms. [redacted]’s merchandise is out of warranty, however we may be able to offer assistance. Please send pictures of the specific issues and then a picture of the furniture as a whole.
May I please ask that Ms. [redacted]s elaborate on her issues that have not been addressed? We will be happy to assist.
I still don't have my furniture, nor do I have any inclination when it will arrive. IM SLEEPING ON THE FLOOR!!! If Value City did not have the means to deliver the furniture, they should not have taken my money. It's been OVER a month, and they think 207.99 is making a difference. I make 21.50 per hour and have called off 4 times for scheduled deliveries. That is 688.00 I have lost due to Value City's disregard for my time. And I still am going to have to take another 2 UNPAID days at 172.00 PER DAY! This is not okay. I am requesting 10% off my total order I spent 4900.00 which will compensate for the total lack of respect for my time, and Value City's dishonesty. I had a similar problem in 2009 and Value City discounted my purchase 10% off, so I believe that is fair.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted].I find the resolution is satisfactory to me PROVIDING THEY DELIVER THE ITEM OCTOBER 6, 2015 TO THE CORRECT ADDRESS [redacted] PARKWAY IN FENTON MICHIGAN (same as original bill of sale delivery address). As there have already been delivery issues associated with Value City Furniture, I suggest we leave the case OPEN, pending that delivery and our receipt of Adrian Red Ottoman.
On 05/24/2015 Mr. [redacted] purchased the Mason 6-piece queen storage bedroom set and an additional nightstand. This merchandise was delivered to Mr. [redacted]’s residence on 05/27/2015. Upon delivery, Mr. [redacted]’s merchandise was found to be damaged. Mr. [redacted] contacted the store on...
05/28/2015 and was advised that we would exchange the damaged merchandise on 06/05/2015. On 06/05/2015, Mr. [redacted] a Service Technician visited his residence instead of the replacement merchandise he expected to be delivered. When calling the Store, Mr. [redacted] was rescheduled for his exchange on 06/13/2015. Regrettably, Mr. [redacted] again received damaged merchandise. At this time, Mr. [redacted] refused the damaged merchandise and requested a refund. I would like to apologize to Mr. [redacted] for not being provided the level of service that our store associates take pride in offering everyday. The General Manager has completed the full refund back to Mr. [redacted]’s credit card ending in 9201. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I purchased the reclining sofa for 819.89 and the other sofa for 499.00 with 60.00 off. My estimation of the 80% value is 983.00. I would like to resolve this issue, but I am not satisfied with $664.00 for 2 couches that totaled $1300.00. I paid a total of $1600 dollars for delivery and the warranty, which is ineffective. I don't think that it is too much to ask that the store offer an appropriate value for furniture that they sold. If they can't stand behind their products then they should not sell them in the stores. Obviously this item is manufactured poorly if they have to include cracking and peeling as an exclusion to the warranty. Further, I don't understand why we are dealing with someone in the South Bend store when we purchased the items in Kalamazoo, Michigan. When we had to replace the recliner at the kalamazoo store, there were 5 sofa's in the back room that had the same issue that we are experiencing. Value City is a multi-million dollar company that can afford to treat it's customers right. I am not asking for anything that is not deserved. Just replace the items with the correct value or fix them. I will submit a copy of the receipt tomorrow.
I am rejecting this response because: Their website does not state that they have the right to cancel my order at any time. The following disclosure has been taken directly from Value City's Website. and I quote the following exactly as it is listed...Pricing and Other ErrorsPrices shown for items on this website's product pages and in your shopping cart are for merchandise only. An estimate of the total cost of your order is available in your shopping cart, including any applicable tax, delivery or other fees. The final cost will be available for your review prior you complete your order. While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur. In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy. In this specific paragraph it does not state that they have the right to cancel my order at any time. If anything, it shows that I'm correct and they need to honor my pricing. The sentence that reads "we expressly reserve the right not to honor pricing errors on this website when accepting an order online" says that they reserve the right not to honor pricing when they are ACCEPTING an online order. When I purchased the set, they sent me my order number with the following customer tracking..ORDER TRACKING:1.) Order placed - Completed2.) Order Processed- Completed3.) Order Filled- Completed4.) Out for Delivery- Not Completed. Not only did they ACCEPT my order, but they PROCESSED my order which means their disclosure is no longer valid. It specifically states that they will not honor an order when accepting the order which they did. It does not say at any other time they can cancel my order. That statement is right before they say they have the right to cancel my order which implies they can only do so at a certain time in the purchase, otherwise, they would have stated they can cancel my order at any time. I would also like to include this other disclosure that was taken directly from their website...and I quote...Are the prices in my Shopping Cart guaranteed?We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order and it has been processed. Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged. This specific disclosure states that prices stored in my shopping cart are subject to change UNTIL I have actually placed my order and it has been processed. My order WAS processed, I received an order confirmation number showing it was processed and also another confirmation in my order tracking saying that my order was processed and filled, oooo and by the way my account was CHARGED for the purchase completing the process. This specific paragraph states that my price is now locked in and is not subject to change.What Value City is doing is completely wrong and I will take any means necessary to get the product that I purchased at the price I paid for it and was charged. Thank you.
Regards,
[redacted]
I appreciate Mr. [redacted] providing an updated resolution. I am able to confirm an exchange for the St. Malo console on 9/16/2015.If Mr. [redacted] has any other questions or concerns, he may re-open this claim or contact our Customer Care Team at ###-###-####.
I would like to apologize to Ms. [redacted] for not being provided the level of service that our store associates take pride in offering every day. We have completed an adjustment to Ms. [redacted]’s invoice by $100.00 as the refund will be credited back to her Synchrony Credit account used at the time of...
purchase. The $100.00 will come off of Ms. [redacted]’s Credit account balance that will reflect on her Synchrony Credit account statement within 1-2 billing cycles. Ms. [redacted]’s continued business is so very important to us. We never want to alienate a customer due to our lack of providing the exceptional service each customer deserves. We hope to grow a lifetime relationship with Ms. [redacted]. Again, we apologize for the inconvenience, and wish to thank Ms. [redacted] for taking the time to reach out to us with her concerns. Ms. [redacted] may call me direct with any questions or concerns in the future. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Did not deliver as promised. Did not return call as promised. Issue not resolved.