On 2/3/2016, Ms. [redacted] purchased the Colette Khaki 2-piece living room set that included the sofa and the love seat. The furniture was delivered to Ms. [redacted]’ residence on 2/24/2016.We understand Ms. [redacted]’ concerns and apologize for the experience that she has had with our company. Uniters...
cannot re-open her claim and Ms. [redacted]’ order has fallen outside of the 1-year manufacturer’s warranty. To appease Ms. [redacted], we can offer a refund of the warranty amount, totaling $129.99. If Ms. [redacted] would like to pursue this option, she can contact the store location at ###-###-####. She can also contact Customer Care at 1/###-###-#### and any of the agents can assist with this refund.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 08/29/2015, Mr. [redacted] purchased 2 Spectrum Gray rocker recliners. This merchandise was delivered to Ms. [redacted]’s residence on 08/30/2015.I apologize for any frustration or inconvenience Mr. [redacted] has experienced regarding the recliners. The General Manager has reached out to Mr....
[redacted] and discussed his experience and offered compensation. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 6/12/2014, Ms. [redacted] purchased the Paradiso cocktail table, the Ritz Grey 2-piece sofa and chair set, and the Paradiso end table. The items were delivered to her residence on 6/06/2014. The store Manager has tried to contact Ms. [redacted] on 06/01/17, so that we may be able to come to a...
resolution for Ms. Lawrence. She may contact them back at ###-###-#### at her earliest convenience. I apologize for any inconvenience this may have caused Ms. Lawrence. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I contacted Ms. H[redacted] 5 days ago. 4 days ago she sent one response about reaching out to the store manager to see what could be done about receiving a refund. 2 days ago the part was supposed to be in to fix my couch, according to the sales manager at the store and Ms. Howard's own response. I have not heard from Ms. H[redacted] or the store since the parts were "supposed to be in" on the 23rd. I have asked Ms. H[redacted] to contact me by Monday, as that would be a week (buisness days) for her to come up with a plan to resolve this matter. As of right now, the communication and customer service from this corporate representative is lacking just as much as it has been on the store level.
On 2/19/11, Ms. [redacted] purchased the Cascade Red 2 piece leather living room set. She received delivery of the merchandise on 2/22/11. Ms. [redacted] also purchased the 7-year Leather Protection warranty.On 12/29/15, Ms. [redacted] contacted Uniters NA (the warranty administrator) regarding a tear on the...
sofa. A Service Technician visited Ms. [redacted]’s residence on 1/18/16 to assess the damage. Upon further research, it was determined by Technician pictures that the reported tear was actually a scratch on the leather. According to Ms. [redacted]’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 02/22/11. In the section labeled “Coverage” it states:• Effective seven (7) years from the original date you take• delivery of your new furniture• All Accidental Stains• Rips, Tears or Burns• Cracking or Peeling of Top Grain Leather in Seating• Areas• Cracking or Peeling of All Leather, Leather-Touch, BiCast,• Bonded, & Vinyl in Non-Seating AreasUnfortunately, scratches are not covered under the 7-year warranty. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Dear Revdex.com.My name is [redacted]. Sorry it took so long to write back. The company just responded to me today 05-02-2017. They had a technician come out to examine mattress. He verified that there was an indention in the mattress of 1 in. Since it was not 2 in there was nothing they can do. I said to them even though their technician of last year that come out to replace the box spring and inspect jumped on my mattress with his whole body and made that lasting impression on the mattress that I have to live with that. They said yes. First the tried to deny that the young man didn’t come out. Then after going back and forth he admitted that the technician came out and I complained that very same day what the young man did. But even though the young man did that they don’t want to take responsibility for what their employee did by damaging my mattress including intrest cost 41600.00. By their deception and dishonesty and their lack to take responsibility for their damaging my mattress.I would like this complaint to go forward. And I want this on their record for unfair business practice and lack of Customer Service And to being able to hold up to their employees for damaging customers furniture while delivery and inspecting and examining when they are responsible for damaging products. To say how irresponsible they are I couldn’t answer your letter because they didn’t send no one out to inspect mattress until April 20, 2017. It took them two weeks to disrespect me and even then I had to call them today for them to treat me like a nobody. We sold you a product we damaged it even though we damaged it, it wasn’t enough to replace. You have to live with that 1 in. impression we put on your mattress until it becomes 2 in. I feel it’s a shame to be treated this way after spending so much money with Value City Furniture. Also im going to complaint to Consumer Product complaints with all T.V. stations until someone listen. They disrespected me and called me a liar. Even though they admitted I called and complained on the technician last year the day he did it. They don’t want to take the responsibility he damaged my mattress and forcing me to live with it. Thank you for listening and hope you can help me!!!Sincerely,[redacted]P.S. Even though this happened last year and I complained the same day the technician jumped on my mattress. They waited until April 20, 2017 to send someone out. Again I was the one who called to remind them what was they going to do. Again lack of irresponsibility and very bad customer service after purchase of their product and the protecting of an employee who made a mistake by damaging a customer’s product and their not being liable. For their technician careless behavior and disregard of a customer’s product!
On 9/25/16, Mrs. [redacted] purchased four of the Jupiter Brown power recliners and the Jupiter Brown storage console. At the time of purchase, the Pure Promise warranty was sold to Mrs. [redacted]. The furniture was delivered to Mrs. [redacted]’s residence on 10/01/2016.Upon reviewing Mrs. [redacted]’s claim, the...
General Manager at the store location was contacted. Mrs. [redacted] was offered 80% of her purchase amount, plus the amount that she paid for the Pure Promise warranty, in the form of an in-store credit. If Mrs. [redacted] has any further questions or concerns regarding the offer, she can contact the store location’s General Manager at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
Value city gave us a sleeper couch, it is not exactly what we wanted but was a guaranteed couch. The sales person I talked to said he would try to get the couch on the 25th but he could not guarantee it would make it onto the truck so we took the alternative couch.
On 09/14/2016, [redacted] purchased the 2 piece Carrington Charcoal living room set, and the Trad Iron Trestle Coffee table. The merchandise was delivered to [redacted] residence on 9/23/2016.[redacted] contacted Value City Furniture on 7/15/2017, and informed us that she had multiple packets...
leaking a substance from the bottom of her merchandise. Once Value City Furniture was notified by [redacted]’s concerns with the leaking packets we sent out a certified service technician to assess the merchandise who removed the merchandise from [redacted]’s residence immediately. On 7/18/2017, [redacted] visited the Florence Kentucky Value City Furniture and was informed by the Manager that due to the substance found in her furniture she will be offered a full reselection in the amount she originally paid for her furniture.Value City Furniture was able to verify with the distributor that the packets found at the bottom of [redacted]’s merchandise is a non-toxic packing/shipping material used to ship products from overseas. [redacted] has reselected to the Collin Pearl 5 piece sectional that was successfully delivered to her residence on 7/26/2017. [redacted] has also been refunded $535.77 and has had her rug professionally cleaned by a 3 party contractor hired by Value City Furniture.I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 2/27/14, Mr. [redacted] purchased the Cobra Brown 3 piece living room set. Mr. [redacted] received delivery of the furniture on 3/10/14. The living room set was exchanged for the same collection on 11/10/15.After the General Manager spoke with Mr. [redacted], a mutual decision was made to pick up the...
furniture that is in the residence and credit Mr. [redacted]’ account once the furniture has been returned to the Delivery Center. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Unfortunately Ms. [redacted]’s invoice has been cancelled causing the merchandise to be removed from the order. At this time I am not able to see why Ms. [redacted]’s order was rescheduled for January.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further...
On 06/13/2015, Ms. [redacted] purchased the Pandora round dining table, Lexington Espresso chaise and the Jaden Merlot queen bed. The merchandise was set to deliver on 07/01/2015. Ms. [redacted] notified Customer Care to void out the original payment of $986.66. Ms. [redacted] explained that she would like...
to split the payments between multiple cards. At that time Ms. [redacted] was advised that it would take 3-5 business days to receive the full refund of $986.66. On 06/13/2015 Ms. [redacted] provided Customer Care with another form of payment. The charge to the new card ending in 9936 was $399.88 on 06/13/2015. Ms. [redacted] did explain that she would call back to pay for the remaining balance of $586.78. On 06/15/2015, Ms. [redacted] notified Customer Care that she would like to cancel the order in full. Ms. [redacted] was advised that it would take another 3-5 business days to receive the refund back to the original form of payment. The refund in the amount of $399.88 was refunded on 06/16/2015 back to the card ending in [redacted]. Ms. [redacted] will need to submit paperwork to prove that she did not receive the full refund back to her account. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Good Morning,Please consider reopening this complaint. I did not see the first email or I would have responded earlier. VCF's response is untrue. They have not refunded my rug as of yet because they are making me sign a consent agreement to do so. Our rug has also NOT been shampooed. The did agree to get the 'non-toxic' substance tested. I will attach the MSDS sheet. I'm sure after reading you would not feel comfortable having this substance leaking in your home for months.Thank you,
[redacted]
On 07/14/2013, Mrs. [redacted] purchased the Cross Gate Plush king mattress set with frame as well as the Urban Living king panel bed. This merchandise was delivered in full to Mrs. [redacted]’s residence on 08/08/2013. On 08/08/2013, Mrs. [redacted] contacted Store Personnel advising that her Husband’s...
wedding ring was missing. At this time, Mrs. [redacted] was advised that the delivery team would check the truck to ensure that the ring was not present. Once confirmation was made that the Delivery Team did not have the ring, Mrs. [redacted] was advised to contact the police department to file a report. Store Personnel was not contacted again until March of 2015 regarding a service request for Mrs. [redacted]’s mattress. On 03/16/2015, a Service Technician visited Mrs. [redacted]’s residence to inspect the merchandise. It was confirmed that Mrs. [redacted]’s mattress was defective and an in-store credit was offered. According to Mrs. [redacted]’s warranty; in the event the merchandise fails due to a manufacturing defect, the exclusive remedy under this warranty will be repair or replacement of the defective product. The right is reserved to substitute comparable materials or models and does not guarantee that the replacement will match the existing piece. Mrs. [redacted] was offered a full in-store credit to choose a replacement under the specifications of the warranty. Due to the fact that Mrs. [redacted] has chosen merchandise that costs more than her original purchase, she will be responsible for paying the difference. We will be unable to offer a larger in-store credit than what was originally purchased. Mrs. [redacted] has chosen a set that is $931.75 more than her original Cross Gate Plush Mattress purchase. If Mrs. [redacted] would like to take advantage of her warranty, she may pay the additional amount or chose a less expensive mattress.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I am rejecting this response because:First of all, it would be nice if you had my name correct in your response. Secondly, the furniture I purchased is garbage. You guys should be ashamed of yourselves for selling it. No furniture should be falling apart a year and a half after purchasing it. I spent $7,000 with you guys and this is what I get (garbage)?
Regards,
[redacted]
you are offering a credit of $100 toward my next purchase which I do not plan on purchasing any furniture any time soon. As well as $100 is not going to cover any type of repairs or replacement cost of the sofa. This is a defect of the furniture such it is a manufacturer issue. I have attached pictures of the peeling and these photos where sent to Renee at VCF when I first contacted them.
I reviewed the response made by the business in reference to complaint ID 10863560, and find the resolution is satisfactory to me pending the detailed resolution if completed. I spoke to Bob(General Manager) first time today November 16. He stated he will process the $500 refund via check from his headquarters and it should be ready for me to pick up on November 27 at the store here in Jacksonville.
On 1/7/2017 Mrs. [redacted] purchased the Mckenna Pewter chair, the Brianna Dark Grey Accent chair, as well as the Mckenna Pewter sofa. The items were delivered to Mrs. [redacted] residence on 2/28/17. Value City understands that the multiple exchanges that Mrs. [redacted] has had is an inconvenience for her. In...
the interest of customer service, we can offer Mrs. [redacted] an in-store credit in the amount of her total initial purchase, which is $1324.36. Mrs. [redacted] can utilize this in-store credit by going into the Chagrin Highlands store at her earliest convenience. I apologize for any inconvenience this may have caused Mrs. Adams. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly.
a mattress is a huge purchase and investment for our family in which we trusted Value City Furniture. During a purchase Value City employees love to throw around the assurance of the warranties, but in reality when you actually need to use it it never is covered! 20% is not nearly enough to help us purchase a new mattress in a situation were our warranty accordingly to the floor staff should have been covered.
Regards,
[redacted]
On 2/3/2016, Ms. [redacted] purchased the Colette Khaki 2-piece living room set that included the sofa and the love seat. The furniture was delivered to Ms. [redacted]’ residence on 2/24/2016.We understand Ms. [redacted]’ concerns and apologize for the experience that she has had with our company. Uniters...
cannot re-open her claim and Ms. [redacted]’ order has fallen outside of the 1-year manufacturer’s warranty. To appease Ms. [redacted], we can offer a refund of the warranty amount, totaling $129.99. If Ms. [redacted] would like to pursue this option, she can contact the store location at ###-###-####. She can also contact Customer Care at 1/###-###-#### and any of the agents can assist with this refund.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 08/29/2015, Mr. [redacted] purchased 2 Spectrum Gray rocker recliners. This merchandise was delivered to Ms. [redacted]’s residence on 08/30/2015.I apologize for any frustration or inconvenience Mr. [redacted] has experienced regarding the recliners. The General Manager has reached out to Mr....
[redacted] and discussed his experience and offered compensation. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 6/12/2014, Ms. [redacted] purchased the Paradiso cocktail table, the Ritz Grey 2-piece sofa and chair set, and the Paradiso end table. The items were delivered to her residence on 6/06/2014. The store Manager has tried to contact Ms. [redacted] on 06/01/17, so that we may be able to come to a...
resolution for Ms. Lawrence. She may contact them back at ###-###-#### at her earliest convenience. I apologize for any inconvenience this may have caused Ms. Lawrence. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I contacted Ms. H[redacted] 5 days ago. 4 days ago she sent one response about reaching out to the store manager to see what could be done about receiving a refund. 2 days ago the part was supposed to be in to fix my couch, according to the sales manager at the store and Ms. Howard's own response. I have not heard from Ms. H[redacted] or the store since the parts were "supposed to be in" on the 23rd. I have asked Ms. H[redacted] to contact me by Monday, as that would be a week (buisness days) for her to come up with a plan to resolve this matter. As of right now, the communication and customer service from this corporate representative is lacking just as much as it has been on the store level.
On 2/19/11, Ms. [redacted] purchased the Cascade Red 2 piece leather living room set. She received delivery of the merchandise on 2/22/11. Ms. [redacted] also purchased the 7-year Leather Protection warranty.On 12/29/15, Ms. [redacted] contacted Uniters NA (the warranty administrator) regarding a tear on the...
sofa. A Service Technician visited Ms. [redacted]’s residence on 1/18/16 to assess the damage. Upon further research, it was determined by Technician pictures that the reported tear was actually a scratch on the leather. According to Ms. [redacted]’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 02/22/11. In the section labeled “Coverage” it states:• Effective seven (7) years from the original date you take• delivery of your new furniture• All Accidental Stains• Rips, Tears or Burns• Cracking or Peeling of Top Grain Leather in Seating• Areas• Cracking or Peeling of All Leather, Leather-Touch, BiCast,• Bonded, & Vinyl in Non-Seating AreasUnfortunately, scratches are not covered under the 7-year warranty. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Dear Revdex.com.My name is [redacted]. Sorry it took so long to write back. The company just responded to me today 05-02-2017. They had a technician come out to examine mattress. He verified that there was an indention in the mattress of 1 in. Since it was not 2 in there was nothing they can do. I said to them even though their technician of last year that come out to replace the box spring and inspect jumped on my mattress with his whole body and made that lasting impression on the mattress that I have to live with that. They said yes. First the tried to deny that the young man didn’t come out. Then after going back and forth he admitted that the technician came out and I complained that very same day what the young man did. But even though the young man did that they don’t want to take responsibility for what their employee did by damaging my mattress including intrest cost 41600.00. By their deception and dishonesty and their lack to take responsibility for their damaging my mattress.I would like this complaint to go forward. And I want this on their record for unfair business practice and lack of Customer Service And to being able to hold up to their employees for damaging customers furniture while delivery and inspecting and examining when they are responsible for damaging products. To say how irresponsible they are I couldn’t answer your letter because they didn’t send no one out to inspect mattress until April 20, 2017. It took them two weeks to disrespect me and even then I had to call them today for them to treat me like a nobody. We sold you a product we damaged it even though we damaged it, it wasn’t enough to replace. You have to live with that 1 in. impression we put on your mattress until it becomes 2 in. I feel it’s a shame to be treated this way after spending so much money with Value City Furniture. Also im going to complaint to Consumer Product complaints with all T.V. stations until someone listen. They disrespected me and called me a liar. Even though they admitted I called and complained on the technician last year the day he did it. They don’t want to take the responsibility he damaged my mattress and forcing me to live with it. Thank you for listening and hope you can help me!!!Sincerely,[redacted]P.S. Even though this happened last year and I complained the same day the technician jumped on my mattress. They waited until April 20, 2017 to send someone out. Again I was the one who called to remind them what was they going to do. Again lack of irresponsibility and very bad customer service after purchase of their product and the protecting of an employee who made a mistake by damaging a customer’s product and their not being liable. For their technician careless behavior and disregard of a customer’s product!
On 9/25/16, Mrs. [redacted] purchased four of the Jupiter Brown power recliners and the Jupiter Brown storage console. At the time of purchase, the Pure Promise warranty was sold to Mrs. [redacted]. The furniture was delivered to Mrs. [redacted]’s residence on 10/01/2016.Upon reviewing Mrs. [redacted]’s claim, the...
General Manager at the store location was contacted. Mrs. [redacted] was offered 80% of her purchase amount, plus the amount that she paid for the Pure Promise warranty, in the form of an in-store credit. If Mrs. [redacted] has any further questions or concerns regarding the offer, she can contact the store location’s General Manager at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
Value city gave us a sleeper couch, it is not exactly what we wanted but was a guaranteed couch. The sales person I talked to said he would try to get the couch on the 25th but he could not guarantee it would make it onto the truck so we took the alternative couch.
On 09/14/2016, [redacted] purchased the 2 piece Carrington Charcoal living room set, and the Trad Iron Trestle Coffee table. The merchandise was delivered to [redacted] residence on 9/23/2016.[redacted] contacted Value City Furniture on 7/15/2017, and informed us that she had multiple packets...
leaking a substance from the bottom of her merchandise. Once Value City Furniture was notified by [redacted]’s concerns with the leaking packets we sent out a certified service technician to assess the merchandise who removed the merchandise from [redacted]’s residence immediately. On 7/18/2017, [redacted] visited the Florence Kentucky Value City Furniture and was informed by the Manager that due to the substance found in her furniture she will be offered a full reselection in the amount she originally paid for her furniture.Value City Furniture was able to verify with the distributor that the packets found at the bottom of [redacted]’s merchandise is a non-toxic packing/shipping material used to ship products from overseas. [redacted] has reselected to the Collin Pearl 5 piece sectional that was successfully delivered to her residence on 7/26/2017. [redacted] has also been refunded $535.77 and has had her rug professionally cleaned by a 3 party contractor hired by Value City Furniture.I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I have shared this information with [redacted] per Ms. [redacted]’s request.
On 2/27/14, Mr. [redacted] purchased the Cobra Brown 3 piece living room set. Mr. [redacted] received delivery of the furniture on 3/10/14. The living room set was exchanged for the same collection on 11/10/15.After the General Manager spoke with Mr. [redacted], a mutual decision was made to pick up the...
furniture that is in the residence and credit Mr. [redacted]’ account once the furniture has been returned to the Delivery Center. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Unfortunately Ms. [redacted]’s invoice has been cancelled causing the merchandise to be removed from the order. At this time I am not able to see why Ms. [redacted]’s order was rescheduled for January.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further...
questions or concerns she may contact me direct.
On 06/13/2015, Ms. [redacted] purchased the Pandora round dining table, Lexington Espresso chaise and the Jaden Merlot queen bed. The merchandise was set to deliver on 07/01/2015. Ms. [redacted] notified Customer Care to void out the original payment of $986.66. Ms. [redacted] explained that she would like...
to split the payments between multiple cards. At that time Ms. [redacted] was advised that it would take 3-5 business days to receive the full refund of $986.66. On 06/13/2015 Ms. [redacted] provided Customer Care with another form of payment. The charge to the new card ending in 9936 was $399.88 on 06/13/2015. Ms. [redacted] did explain that she would call back to pay for the remaining balance of $586.78. On 06/15/2015, Ms. [redacted] notified Customer Care that she would like to cancel the order in full. Ms. [redacted] was advised that it would take another 3-5 business days to receive the refund back to the original form of payment. The refund in the amount of $399.88 was refunded on 06/16/2015 back to the card ending in [redacted]. Ms. [redacted] will need to submit paperwork to prove that she did not receive the full refund back to her account. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Good Morning,Please consider reopening this complaint. I did not see the first email or I would have responded earlier. VCF's response is untrue. They have not refunded my rug as of yet because they are making me sign a consent agreement to do so. Our rug has also NOT been shampooed. The did agree to get the 'non-toxic' substance tested. I will attach the MSDS sheet. I'm sure after reading you would not feel comfortable having this substance leaking in your home for months.Thank you,
[redacted]
On 07/14/2013, Mrs. [redacted] purchased the Cross Gate Plush king mattress set with frame as well as the Urban Living king panel bed. This merchandise was delivered in full to Mrs. [redacted]’s residence on 08/08/2013. On 08/08/2013, Mrs. [redacted] contacted Store Personnel advising that her Husband’s...
wedding ring was missing. At this time, Mrs. [redacted] was advised that the delivery team would check the truck to ensure that the ring was not present. Once confirmation was made that the Delivery Team did not have the ring, Mrs. [redacted] was advised to contact the police department to file a report. Store Personnel was not contacted again until March of 2015 regarding a service request for Mrs. [redacted]’s mattress. On 03/16/2015, a Service Technician visited Mrs. [redacted]’s residence to inspect the merchandise. It was confirmed that Mrs. [redacted]’s mattress was defective and an in-store credit was offered. According to Mrs. [redacted]’s warranty; in the event the merchandise fails due to a manufacturing defect, the exclusive remedy under this warranty will be repair or replacement of the defective product. The right is reserved to substitute comparable materials or models and does not guarantee that the replacement will match the existing piece. Mrs. [redacted] was offered a full in-store credit to choose a replacement under the specifications of the warranty. Due to the fact that Mrs. [redacted] has chosen merchandise that costs more than her original purchase, she will be responsible for paying the difference. We will be unable to offer a larger in-store credit than what was originally purchased. Mrs. [redacted] has chosen a set that is $931.75 more than her original Cross Gate Plush Mattress purchase. If Mrs. [redacted] would like to take advantage of her warranty, she may pay the additional amount or chose a less expensive mattress.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I am rejecting this response because:First of all, it would be nice if you had my name correct in your response. Secondly, the furniture I purchased is garbage. You guys should be ashamed of yourselves for selling it. No furniture should be falling apart a year and a half after purchasing it. I spent $7,000 with you guys and this is what I get (garbage)?
Regards,
[redacted]
you are offering a credit of $100 toward my next purchase which I do not plan on purchasing any furniture any time soon. As well as $100 is not going to cover any type of repairs or replacement cost of the sofa. This is a defect of the furniture such it is a manufacturer issue. I have attached pictures of the peeling and these photos where sent to Renee at VCF when I first contacted them.
I reviewed the response made by the business in reference to complaint ID 10863560, and find the resolution is satisfactory to me pending the detailed resolution if completed. I spoke to Bob(General Manager) first time today November 16. He stated he will process the $500 refund via check from his headquarters and it should be ready for me to pick up on November 27 at the store here in Jacksonville.
On 1/7/2017 Mrs. [redacted] purchased the Mckenna Pewter chair, the Brianna Dark Grey Accent chair, as well as the Mckenna Pewter sofa. The items were delivered to Mrs. [redacted] residence on 2/28/17. Value City understands that the multiple exchanges that Mrs. [redacted] has had is an inconvenience for her. In...
the interest of customer service, we can offer Mrs. [redacted] an in-store credit in the amount of her total initial purchase, which is $1324.36. Mrs. [redacted] can utilize this in-store credit by going into the Chagrin Highlands store at her earliest convenience. I apologize for any inconvenience this may have caused Mrs. Adams. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly.
a mattress is a huge purchase and investment for our family in which we trusted Value City Furniture. During a purchase Value City employees love to throw around the assurance of the warranties, but in reality when you actually need to use it it never is covered! 20% is not nearly enough to help us purchase a new mattress in a situation were our warranty accordingly to the floor staff should have been covered.
Regards,
[redacted]