On 11/02/2014, Mr. [redacted] purchased the 5 piece Wyoming Sectional. The merchandise was delivered to Mr. [redacted]’s residence on 11/08/14. After reviewing Mr. [redacted]’s complaint I have made contact with Uniters and was informed that the warranty Mr. [redacted] has covers any accidental burns,...
rips, tears or stains and pet and humanly bodily fluids. The warranty also covers the structural integrity of the frame as well. I was informed that the stains Mr. [redacted] reported have been serviced. Pet damage is not covered in the warranty and that part of the claim has been denied. Unfortunately we cannot service the pet damage done to Mr. [redacted]’s merchandise.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact the store direct.
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 12/17/17, Mr. / Mrs. [redacted] made their purchase with Value City Furniture. The delivery of the furniture occurred on 12/26/17.We are saddened to hear that this has occurred in Mr. / Mrs. [redacted]’s residence and apologize for the behavior of the contracted delivery team that made the delivery...
on that day. The General Manager at our Chicago Delivery Center, as well as the General Manager for the delivery service that is contracted for our Delivery Center, will be reaching out to Mr. / Mrs. [redacted] to discuss the matter and see what can be done to appease them.If Mr. / Mrs. [redacted] has any further questions or concerns, please feel free to contact our Chicago Delivery Center at 630-332-7084.Sincerely,Ashley H[redacted]
I would like to request that Mr. [redacted] submit pictures to the Revdex.com of the issues he is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
I would like to request that Ms. [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
On 6/17/2016, Ms. [redacted] purchased the Natchez 5-piece co[redacted] height dining room set. The furniture was picked up at our Ft. Wayne, IN location on 6/21/2016.We understand Ms. [redacted]’ concerns and apologize for the experience that she has had with our company. The General Manager at the store location...
has been contacted and is offering to send his Service Technician to Ms. [redacted]’ residence for an inspection of the furniture. The Service Technician is currently scheduled to visit her residence on 2/2/2018.If Ms. [redacted] has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I was unable to locate an invoice for Ms. Lynch regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. Lynch has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: [redacted]Fax: [redacted]
While we understand Ms. [redacted]’s concerns, the Service Technician was unaware of the specific damage until the observation was completed. Unfortunately, the Service Technician would not have known the unique coverages of Ms. [redacted]’s exact warranty.Please see the warranty certificate that clearly states:“We do not assume responsibility for statements or damage by technicians or any other person or entity”Because it is impossible to confirm what was said at the time of sale, we will only cover what is stated on the warranty certificate. I apologize that scratches are not covered under Ms. [redacted]’s warranty. In the event that Ms. [redacted] feels that the warranty was misrepresented in any way, we would be happy to refund the amount that she paid for the warranty.
Value City has issued the delivery fee refund check to AcceptanceNow. Mr. W[redacted] will need to contact AcceptanceNow at [redacted] or contact his local store to follow up on the status of his refund. I apologize that we are unable to provide an estimated timeframe of the refund check arrival.Sincerely,Jenna C[redacted]
On 11/30/2014, Ms. [redacted] purchased the Prescott Auburn 4-piece sectional with an additional armless chair. This merchandise was delivered to Ms. [redacted]’s residence on 12/06/2014.Due to service issues, Ms. [redacted] returned all her merchandise on 03/21/2015 for a full refund. I...
apologize for the delay in processing Ms. [redacted]’s refund to the finance company, Great American Finance Company (GAFCO).I have contacted our Refunds department to issue a second check for [redacted] so that Ms. [redacted] may receive her final refund. This check will be sent directly to the Finance company on 05/29/2015 via Fed Ex.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize that I did not return Mr. [redacted]’s call sooner. I have attempted to reach out and was unable to leave a voicemail. I kindly ask that Mr. [redacted] reach out to our Customer Care Team at ###-###-#### for assistance or reply to this complaint with further details.
American Signature has given Mr. [redacted] an in-store credit of $1399.99, and he used the credit to select the 4 piece Nikki Taupe sectional. American Signature also discounted the Nikki sectional so Mr. [redacted] wouldn’t have to pay any additional funds for his merchandise. Mr. [redacted] picked up his merchandise at the Brandon, Florida location on 05-05-2017, and his defective furniture has been disposed.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 1/6/2018, Mrs. [redacted] made her purchase with American Signature Furniture. The items on the order were delivered to Mrs. [redacted]’s residence on 1/11/2018. We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our company. The General Manager at the store...
location has agreed to send his Service Technician to Mrs. [redacted]’s residence to inspect the furniture. Once the inspection is completed and the Service Technician has reported his findings to the Management Team, Mrs. [redacted] will be contacted to discuss options.If Mrs. [redacted] has any further questions or concerns, she can contact the General Manager at the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 9/1/16, Mr. [redacted] purchased the Omni Brown 3 piece manuel living room set and the Tribute Black lift top cocktail table. The merchandise was delivered to Mr. [redacted]’s residence on 9/7/16.Upon reviewing Mr. [redacted]’s complaint through the Revdex.com, the General Manager was contacted to...
resolve the issue. Mr. [redacted] has received free delivery for the issues that have occurred, although the promotion was not being offered at the time of purchase. At this point, we feel that we have compensated Mr. [redacted] for the delivery issues by refunding the delivery fee.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,
On 07/02/2015, Ms. [redacted] purchased the Rejuvenate queen mattress and the [redacted] queen adjustable base. This merchandise was delivered to Ms. [redacted]’s residence on 07/08/2015.I apologize for any frustration Ms. [redacted] may have received regarding this bed and frame. We are scheduled...
on 07/23/2015 for a Service Technician to visit Ms. [redacted]’s residence to inspect the mattress and frame. Once we have inspected Ms. [redacted]’s merchandise, we will be able to determine the next steps to resolve her complaint.I appreciate Ms. [redacted]’s patience in this matter. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/11/2017 Mr. [redacted] purchased the Brisco Brown 2 piece living room set. The merchandise is scheduled to be delivered to Mr. [redacted]’s residence on 02/14/2017. Mr. [redacted] cads contacted Value City Furniture and spoke with a supervisor who informed him that the living room set Mr. [redacted] has...
purchased is currently on back order until the middle of February. It was explained to him that this was unexpected and there is no way Value City Furniture can get Mr. [redacted]’s merchandise any sooner than the expected date. Compensation, Reselect, and a refund were all offered to Mr. [redacted]. He has chosen to decline all possible options we can offer at this time. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
After receiving Ms. [redacted]s rejection regarding the in store credit to select new merchandise the General Manager has agreed to pickup the Del Mar 4-piece sectional and Laguna glider recliner on 04/09/16 for a full refund in the amount of $2608.96. If Ms. [redacted] is not available for pickup on 04/09/2016 she will need to contact Store Personnel ###-###-#### as the next available date for pickup is 04/12/2016.
In the event of Ms. [redacted] not wanting an in-store credit we are able to offer a check in the amount of $163.53 to Ms. [redacted]. I have submitted the check and she should receive it in the mail within the next 7-10 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
At this time American Signature would not be able to change the amount of in-store credit given to Mr. [redacted]. We are able to deliver the new merchandise to Mr. [redacted] at no cost to him but the $250 in-store credit is a final offer of resolution for Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 02/20/2012, Ms. [redacted] purchased the Novelle Slate 3 piece sectional. The merchandise was delivered to Ms. [redacted] residence on 03/13/2012.After reviewing Ms. [redacted] complaint I have made direct contact with the store Manager and expressed Ms. [redacted] concerns. The store Manager has...
agreed to provide Ms. [redacted] with an in-store credit of $999.99 to go t[redacted]s a new sectional. Due to length if time Ms. [redacted] has had her current merchandise Value City furniture will not require Ms. [redacted] to return her merchandise.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 11/02/2014, Mr. [redacted] purchased the 5 piece Wyoming Sectional. The merchandise was delivered to Mr. [redacted]’s residence on 11/08/14. After reviewing Mr. [redacted]’s complaint I have made contact with Uniters and was informed that the warranty Mr. [redacted] has covers any accidental burns,...
rips, tears or stains and pet and humanly bodily fluids. The warranty also covers the structural integrity of the frame as well. I was informed that the stains Mr. [redacted] reported have been serviced. Pet damage is not covered in the warranty and that part of the claim has been denied. Unfortunately we cannot service the pet damage done to Mr. [redacted]’s merchandise.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact the store direct.
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 12/17/17, Mr. / Mrs. [redacted] made their purchase with Value City Furniture. The delivery of the furniture occurred on 12/26/17.We are saddened to hear that this has occurred in Mr. / Mrs. [redacted]’s residence and apologize for the behavior of the contracted delivery team that made the delivery...
on that day. The General Manager at our Chicago Delivery Center, as well as the General Manager for the delivery service that is contracted for our Delivery Center, will be reaching out to Mr. / Mrs. [redacted] to discuss the matter and see what can be done to appease them.If Mr. / Mrs. [redacted] has any further questions or concerns, please feel free to contact our Chicago Delivery Center at 630-332-7084.Sincerely,Ashley H[redacted]
I would like to request that Mr. [redacted] submit pictures to the Revdex.com of the issues he is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
I would like to request that Ms. [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
On 6/17/2016, Ms. [redacted] purchased the Natchez 5-piece co[redacted] height dining room set. The furniture was picked up at our Ft. Wayne, IN location on 6/21/2016.We understand Ms. [redacted]’ concerns and apologize for the experience that she has had with our company. The General Manager at the store location...
has been contacted and is offering to send his Service Technician to Ms. [redacted]’ residence for an inspection of the furniture. The Service Technician is currently scheduled to visit her residence on 2/2/2018.If Ms. [redacted] has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I was unable to locate an invoice for Ms. Lynch regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. Lynch has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: [redacted]Fax: [redacted]
While we understand Ms. [redacted]’s concerns, the Service Technician was unaware of the specific damage until the observation was completed. Unfortunately, the Service Technician would not have known the unique coverages of Ms. [redacted]’s exact warranty.Please see the warranty certificate that clearly states:“We do not assume responsibility for statements or damage by technicians or any other person or entity”Because it is impossible to confirm what was said at the time of sale, we will only cover what is stated on the warranty certificate. I apologize that scratches are not covered under Ms. [redacted]’s warranty. In the event that Ms. [redacted] feels that the warranty was misrepresented in any way, we would be happy to refund the amount that she paid for the warranty.
Value City has issued the delivery fee refund check to AcceptanceNow. Mr. W[redacted] will need to contact AcceptanceNow at [redacted] or contact his local store to follow up on the status of his refund. I apologize that we are unable to provide an estimated timeframe of the refund check arrival.Sincerely,Jenna C[redacted]
On 11/30/2014, Ms. [redacted] purchased the Prescott Auburn 4-piece sectional with an additional armless chair. This merchandise was delivered to Ms. [redacted]’s residence on 12/06/2014.Due to service issues, Ms. [redacted] returned all her merchandise on 03/21/2015 for a full refund. I...
apologize for the delay in processing Ms. [redacted]’s refund to the finance company, Great American Finance Company (GAFCO).I have contacted our Refunds department to issue a second check for [redacted] so that Ms. [redacted] may receive her final refund. This check will be sent directly to the Finance company on 05/29/2015 via Fed Ex.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize that I did not return Mr. [redacted]’s call sooner. I have attempted to reach out and was unable to leave a voicemail. I kindly ask that Mr. [redacted] reach out to our Customer Care Team at ###-###-#### for assistance or reply to this complaint with further details.
American Signature has given Mr. [redacted] an in-store credit of $1399.99, and he used the credit to select the 4 piece Nikki Taupe sectional. American Signature also discounted the Nikki sectional so Mr. [redacted] wouldn’t have to pay any additional funds for his merchandise. Mr. [redacted] picked up his merchandise at the Brandon, Florida location on 05-05-2017, and his defective furniture has been disposed.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 1/6/2018, Mrs. [redacted] made her purchase with American Signature Furniture. The items on the order were delivered to Mrs. [redacted]’s residence on 1/11/2018. We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our company. The General Manager at the store...
location has agreed to send his Service Technician to Mrs. [redacted]’s residence to inspect the furniture. Once the inspection is completed and the Service Technician has reported his findings to the Management Team, Mrs. [redacted] will be contacted to discuss options.If Mrs. [redacted] has any further questions or concerns, she can contact the General Manager at the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 9/1/16, Mr. [redacted] purchased the Omni Brown 3 piece manuel living room set and the Tribute Black lift top cocktail table. The merchandise was delivered to Mr. [redacted]’s residence on 9/7/16.Upon reviewing Mr. [redacted]’s complaint through the Revdex.com, the General Manager was contacted to...
resolve the issue. Mr. [redacted] has received free delivery for the issues that have occurred, although the promotion was not being offered at the time of purchase. At this point, we feel that we have compensated Mr. [redacted] for the delivery issues by refunding the delivery fee.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,
On 07/02/2015, Ms. [redacted] purchased the Rejuvenate queen mattress and the [redacted] queen adjustable base. This merchandise was delivered to Ms. [redacted]’s residence on 07/08/2015.I apologize for any frustration Ms. [redacted] may have received regarding this bed and frame. We are scheduled...
on 07/23/2015 for a Service Technician to visit Ms. [redacted]’s residence to inspect the mattress and frame. Once we have inspected Ms. [redacted]’s merchandise, we will be able to determine the next steps to resolve her complaint.I appreciate Ms. [redacted]’s patience in this matter. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/11/2017 Mr. [redacted] purchased the Brisco Brown 2 piece living room set. The merchandise is scheduled to be delivered to Mr. [redacted]’s residence on 02/14/2017. Mr. [redacted] cads contacted Value City Furniture and spoke with a supervisor who informed him that the living room set Mr. [redacted] has...
purchased is currently on back order until the middle of February. It was explained to him that this was unexpected and there is no way Value City Furniture can get Mr. [redacted]’s merchandise any sooner than the expected date. Compensation, Reselect, and a refund were all offered to Mr. [redacted]. He has chosen to decline all possible options we can offer at this time. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
After receiving Ms. [redacted]s rejection regarding the in store credit to select new merchandise the General Manager has agreed to pickup the Del Mar 4-piece sectional and Laguna glider recliner on 04/09/16 for a full refund in the amount of $2608.96. If Ms. [redacted] is not available for pickup on 04/09/2016 she will need to contact Store Personnel ###-###-#### as the next available date for pickup is 04/12/2016.
In the event of Ms. [redacted] not wanting an in-store credit we are able to offer a check in the amount of $163.53 to Ms. [redacted]. I have submitted the check and she should receive it in the mail within the next 7-10 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
At this time American Signature would not be able to change the amount of in-store credit given to Mr. [redacted]. We are able to deliver the new merchandise to Mr. [redacted] at no cost to him but the $250 in-store credit is a final offer of resolution for Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 02/20/2012, Ms. [redacted] purchased the Novelle Slate 3 piece sectional. The merchandise was delivered to Ms. [redacted] residence on 03/13/2012.After reviewing Ms. [redacted] complaint I have made direct contact with the store Manager and expressed Ms. [redacted] concerns. The store Manager has...
agreed to provide Ms. [redacted] with an in-store credit of $999.99 to go t[redacted]s a new sectional. Due to length if time Ms. [redacted] has had her current merchandise Value City furniture will not require Ms. [redacted] to return her merchandise.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]