Hello! On 6/9/17, Ms*** made her purchase with Value City Furniture at our Robinson Town location in Pittsburgh, PAThe furniture was delivered to Ms***’s residence on 6/15/& 8/24/We understand Ms***’s concerns and apologize for the experience that she has had with our
companyThe General Manager of the store location has been in contact with Ms*** & has offered her $in compensation for the problemsMs***’s Synchrony Financial card was refunded on 12/4/with her approvalIf Ms*** has any further questions or concerns, she can contact the store location at 1/412-809-Please let me know if you have any questions or concernsThanks! Ashley Marie H*** Supervisor, Customer Care Crew American Signature Inc
The invoice in which Ms*** is referencing was purchased through *** located in our Value City Furniture store location I have confirmed that Ms*** is scheduled for an exchange of the Mosaic 6-piece queen bedroom set on 10/24/2015.I apologize for any inconvenience Ms
*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 11/14/2015, Ms*** purchased Maverick Brown rocker recliners This merchandise was picked up at the local store on 11/17/2015.According to the back of Ms***’s receipt; if the merchandise is picked up, it will be the Customer’s responsibility to return any merchandise to the
store for service or exchange In the interest of customer service, the Assistant Manager has refunded Ms*** her deliver fee for the exchange of her recliner as a courtesy.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response The reason the first sofa was exchanged was because it had the same issue as the current one! I purchased the insurance your company sellsWhy should I settle for a sofa that is repaired when that is not what I purchased, I should be indemnified under my insurance contract, as that is what it is for! Your item is defective as this is the second time this happensEven your technician said that the repair would probably not work because it will happen again, however in order to save a buck you're inconveniencing a paying client, twice! Maybe three times if the repair doesn't workThis sofa is only year old and already having problemsYour technician also missed the head rest having issuesI deserve a credit for my purchase not a 4-week delay, not to mention the two week delay to have a tech out here. it is outrageous that you have the audacity to write such a response.
Regards,
*** ***
This whole situation is a mess and frankly not worth my time and effort I will never shop there again and just go to *** *** who sells quality piecesI will pursue small claims court and the media from thus point in since they will not replace or accommodate my loss for cheap furniture that they continue to sell
On 11/27/17, Mr/ Mrs*** purchased the Bryden Slate 3-piece living room set that included a Bryden Slate sofa, love seat, and chairThe furniture was picked up at our store location on 12/23/17, except for the Bryden Slate chair that was temporarily out of stock.We understand the
inconvenience that this stock issue may have caused Mr/ Mrs*** and we apologize for itTo appease Mr/ Mrs***, the General Manager at the store location has credited Mr/ Mrs*** $back to the original form of payment and offered to deliver the chair to the residence at no costMr/ Mrs*** have been made aware of the offer.If there are any questions or concerns, please feel free to contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
At this time Ms*** has sent a receipt but has not sent a complaint to the Revdex.com so we are unclear of a resolutionIf Ms*** could respond with a short description of her issue with Value City Furniture, We will be happy to further assist her in getting her issue resolved.Sincerely,Karema
H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
This matters was purchased in and at that time they informed us that it is with years Manufacturer warranty Any damage will be replaced by the Manufacturer And within about years the matters got saggedWe went to their store and file the complain. One day one of their deliveryman (NOT A SERVICE TECHNICIAN) came to our house and just take one two picturesThey never informed us the decision After about two weeks, we visited again to the store to find about mattress and in very discourteous way they informed us that the mattress has stain, therefore there is no warranty All these were never told us when we bought this and now they are coming with all these excuses. The matters is really sagged and not is usable conditionI simply want them to replace this with another one
The special when I had ordered the bed and mattress was free delivery as early as February 10thUnfortunately they fell through with that as wellAs to why I choose to pick up on MondayI have receipts and the order of free delivery as well
I apologize for any delay in resolving Ms*** inquiry and for any frustration that may have occurred According to Ms*** invoice, she has received the refund of $on 04/13/ If Ms*** has any further questions or concerns, she may contact me direct
the store does not take care of warranty issues of tear in the fabric, only the warranty company....my complaint is with Value City because of all the defects in the furniture I purchased in 9/I do not want the furniture, because it appears I will be dealing with these issues every monthI shouldn't have to have NEW furniture repaired on a constant basis staring months after I purchase it, and months after the purchase I am still dealing with issuesI do not want this furniture as the store doesn't carry it anymore as well, as this is discontinued by the manufacture, so dealing with discontinued product what do I do when the warranty company can't help me any longer?
Our company is currently awaiting a response from *** regarding Ms***’s inspectionOnce the information is received, our Claims Department will review the inspection reports to determine the next stepsMs*** will be contacted immediately after the review
I am rejecting this response because: I feel this is not acceptable as the warranty company never came to service my furniture since the original complaint which was noted and confirmed by the store manager a month after I got the furnitureI have wasted so much time on an issue that should have been resolved from the very beginning in American signature has yet to still recognize the fact that they NEVER gave me my pillows so I couldn't even see how nice my furniture set was which was very tackyThe manager at the store was never around when I came there and tech just now came in 2017, which is almost years laterI need funds rendered or credit for at least 80%, pillows, along with a refund for my warranty that I never used and paid for.
Regards,
*** ***
On 11/19/2015, Ms*** purchased the 2-piece Mandalay Chocolate livingroom set, the Daytona cocktail table and end tables According to Ms***’s invoice, her merchandise has been delivered on 11/28/2015.We understand that time is very valuable and strive to make every shopping
experience EASY for our CustomersI apologize to Ms*** for any frustrations or inconvenience she was caused over the Holidays regarding her delivery If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***
On 08/03/2015, Ms*** purchased the Cordoba Gray 3-piece sectional, the Jordan full corner bed, Dimora white dressing dresser and mirror, and the Dimora white nightstandThe merchandise was delivered to Ms***’s residence on 08/12/After receiving Ms***’s Revdex.com
Complaint the General Manager has contacted Ms*** to offer the option of full credit to select new merchandise, receive a refund or exchange for new merchandiseMs*** would need to contact the General Manager and advise she is following up on her Revdex.com complaintThe General Manager can be reached at 301-731-I apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 10/22/2016, Mrs*** purchased the Mystic 5-piece co*** height dinette setThe furniture was delivered to Mrs***’s residence on 10/26/2016.We understand Mrs***’s concerns and apologize for the experience that she has had with our companyMrs*** has visited our store
location and spoke with one of the ManagersAn agreement was reached for the glass table top to be replaced per the Uniters claim #Cand part order #PThe replacement is slated to take place on 2/2/2018.If Mrs*** has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
Complaint: ***
I am rejecting this response because: the business didn't mess my order once but twiceToday I was suppose to receive a new dresser they brought me a mirror that goes to the dresserI spoke to the store and they explained to me that there going to send out a tech more valuble time wastedBad customer service and an apology will not be accepted Never will I ever purchase anything from this store again
Regards,
*** ***
This issue was resolved with Wells FargoThey have decided to forgive the $interest they say I oweIt seems value city was not honest with them and the agreementWhen I told them I reported this to Revdex.com they had s change of heartThank you
I was not given an optionthey told me they only have a floor model with a torn top, then also told me they would hunt around to find a replacementI am appalled that there trying to twist words and cover there butt and lie like thatSummers almost over and I still haven't got to enjoy gazebo
i
Hello! On 6/9/17, Ms*** made her purchase with Value City Furniture at our Robinson Town location in Pittsburgh, PAThe furniture was delivered to Ms***’s residence on 6/15/& 8/24/We understand Ms***’s concerns and apologize for the experience that she has had with our
companyThe General Manager of the store location has been in contact with Ms*** & has offered her $in compensation for the problemsMs***’s Synchrony Financial card was refunded on 12/4/with her approvalIf Ms*** has any further questions or concerns, she can contact the store location at 1/412-809-Please let me know if you have any questions or concernsThanks! Ashley Marie H*** Supervisor, Customer Care Crew American Signature Inc
The invoice in which Ms*** is referencing was purchased through *** located in our Value City Furniture store location I have confirmed that Ms*** is scheduled for an exchange of the Mosaic 6-piece queen bedroom set on 10/24/2015.I apologize for any inconvenience Ms
*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 11/14/2015, Ms*** purchased Maverick Brown rocker recliners This merchandise was picked up at the local store on 11/17/2015.According to the back of Ms***’s receipt; if the merchandise is picked up, it will be the Customer’s responsibility to return any merchandise to the
store for service or exchange In the interest of customer service, the Assistant Manager has refunded Ms*** her deliver fee for the exchange of her recliner as a courtesy.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response The reason the first sofa was exchanged was because it had the same issue as the current one! I purchased the insurance your company sellsWhy should I settle for a sofa that is repaired when that is not what I purchased, I should be indemnified under my insurance contract, as that is what it is for! Your item is defective as this is the second time this happensEven your technician said that the repair would probably not work because it will happen again, however in order to save a buck you're inconveniencing a paying client, twice! Maybe three times if the repair doesn't workThis sofa is only year old and already having problemsYour technician also missed the head rest having issuesI deserve a credit for my purchase not a 4-week delay, not to mention the two week delay to have a tech out here. it is outrageous that you have the audacity to write such a response.
Regards,
*** ***
This whole situation is a mess and frankly not worth my time and effort I will never shop there again and just go to *** *** who sells quality piecesI will pursue small claims court and the media from thus point in since they will not replace or accommodate my loss for cheap furniture that they continue to sell
On 11/27/17, Mr/ Mrs*** purchased the Bryden Slate 3-piece living room set that included a Bryden Slate sofa, love seat, and chairThe furniture was picked up at our store location on 12/23/17, except for the Bryden Slate chair that was temporarily out of stock.We understand the
inconvenience that this stock issue may have caused Mr/ Mrs*** and we apologize for itTo appease Mr/ Mrs***, the General Manager at the store location has credited Mr/ Mrs*** $back to the original form of payment and offered to deliver the chair to the residence at no costMr/ Mrs*** have been made aware of the offer.If there are any questions or concerns, please feel free to contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
At this time Ms*** has sent a receipt but has not sent a complaint to the Revdex.com so we are unclear of a resolutionIf Ms*** could respond with a short description of her issue with Value City Furniture, We will be happy to further assist her in getting her issue resolved.Sincerely,Karema
H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
This matters was purchased in and at that time they informed us that it is with years Manufacturer warranty Any damage will be replaced by the Manufacturer And within about years the matters got saggedWe went to their store and file the complain. One day one of their deliveryman (NOT A SERVICE TECHNICIAN) came to our house and just take one two picturesThey never informed us the decision After about two weeks, we visited again to the store to find about mattress and in very discourteous way they informed us that the mattress has stain, therefore there is no warranty All these were never told us when we bought this and now they are coming with all these excuses. The matters is really sagged and not is usable conditionI simply want them to replace this with another one
The special when I had ordered the bed and mattress was free delivery as early as February 10thUnfortunately they fell through with that as wellAs to why I choose to pick up on MondayI have receipts and the order of free delivery as well
I apologize for any delay in resolving Ms*** inquiry and for any frustration that may have occurred According to Ms*** invoice, she has received the refund of $on 04/13/ If Ms*** has any further questions or concerns, she may contact me direct
the store does not take care of warranty issues of tear in the fabric, only the warranty company....my complaint is with Value City because of all the defects in the furniture I purchased in 9/I do not want the furniture, because it appears I will be dealing with these issues every monthI shouldn't have to have NEW furniture repaired on a constant basis staring months after I purchase it, and months after the purchase I am still dealing with issuesI do not want this furniture as the store doesn't carry it anymore as well, as this is discontinued by the manufacture, so dealing with discontinued product what do I do when the warranty company can't help me any longer?
Our company is currently awaiting a response from *** regarding Ms***’s inspectionOnce the information is received, our Claims Department will review the inspection reports to determine the next stepsMs*** will be contacted immediately after the review
I am rejecting this response because: I feel this is not acceptable as the warranty company never came to service my furniture since the original complaint which was noted and confirmed by the store manager a month after I got the furnitureI have wasted so much time on an issue that should have been resolved from the very beginning in American signature has yet to still recognize the fact that they NEVER gave me my pillows so I couldn't even see how nice my furniture set was which was very tackyThe manager at the store was never around when I came there and tech just now came in 2017, which is almost years laterI need funds rendered or credit for at least 80%, pillows, along with a refund for my warranty that I never used and paid for.
Regards,
*** ***
On 11/19/2015, Ms*** purchased the 2-piece Mandalay Chocolate livingroom set, the Daytona cocktail table and end tables According to Ms***’s invoice, her merchandise has been delivered on 11/28/2015.We understand that time is very valuable and strive to make every shopping
experience EASY for our CustomersI apologize to Ms*** for any frustrations or inconvenience she was caused over the Holidays regarding her delivery If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***
On 08/03/2015, Ms*** purchased the Cordoba Gray 3-piece sectional, the Jordan full corner bed, Dimora white dressing dresser and mirror, and the Dimora white nightstandThe merchandise was delivered to Ms***’s residence on 08/12/After receiving Ms***’s Revdex.com
Complaint the General Manager has contacted Ms*** to offer the option of full credit to select new merchandise, receive a refund or exchange for new merchandiseMs*** would need to contact the General Manager and advise she is following up on her Revdex.com complaintThe General Manager can be reached at 301-731-I apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 10/22/2016, Mrs*** purchased the Mystic 5-piece co*** height dinette setThe furniture was delivered to Mrs***’s residence on 10/26/2016.We understand Mrs***’s concerns and apologize for the experience that she has had with our companyMrs*** has visited our store
location and spoke with one of the ManagersAn agreement was reached for the glass table top to be replaced per the Uniters claim #Cand part order #PThe replacement is slated to take place on 2/2/2018.If Mrs*** has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I spoke with Marcus I told him that I would find someone to give me estimate he said ok and he would pay to the services
Complaint: ***
I am rejecting this response because: the business didn't mess my order once but twiceToday I was suppose to receive a new dresser they brought me a mirror that goes to the dresserI spoke to the store and they explained to me that there going to send out a tech more valuble time wastedBad customer service and an apology will not be accepted Never will I ever purchase anything from this store again
Regards,
*** ***
This issue was resolved with Wells FargoThey have decided to forgive the $interest they say I oweIt seems value city was not honest with them and the agreementWhen I told them I reported this to Revdex.com they had s change of heartThank you
I was not given an optionthey told me they only have a floor model with a torn top, then also told me they would hunt around to find a replacementI am appalled that there trying to twist words and cover there butt and lie like thatSummers almost over and I still haven't got to enjoy gazebo
i