Dear [redacted]
We have received your comments filed with the
Revdex.com and sincerely
apologize for any inconvenience that this may have caused you.
24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. ...
We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance.
Once again, we apologize for any inconvenience that this may have caused and
thank you for your patience while resolving this matter
Promoting Health and Fitness,
24 Hour Fitness Corporate
Dear [redacted]
We have received a copy of your comments filed with the Better
Business...
Bureau and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear Mr. [redacted],
We have received a copy of your comments that were filed with...
the RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by the local District Manager. Should you have any further
questions or concerns, please contact the local District Manager directly for further assistance.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
These are photos of a 24 HOUR FITNESS employee that works at the [redacted] location at [redacted].
On July 20, 2014 this front desk representative of 24 HOUR FITNESS demanded me to pick up garbage in the Women's locker room at 8:30P.M. that...
fell out of the garbage can that was improperly mounted to the wall unit in which it sits in. I walked past the garbage can without touching it , and it fell out of the wall unit. There is a wall metal mounting in which this garbage can is supposed to properly snap into a clasp or slide into a clasp. It fell out of the wall without me even touching it. This employee was disgruntle, and angrily demanded me to clean this trash off of the floor. There was only four(4) items that fell ot of the trash bag of the trash can. She blamed me for the garbage can falling unto the floor.
I remained calm, and let her know I did not touch the garbage can. In fact it is always improperly mounted, and hanging off of the wall unit in which it sits. She walked away, and I went into the bathroom to use the mirror armoire area. I looked around the corner because I could here things being thrown to the floor. When I looked around the corner I could see her digging a handful of garbage out of the bag , and tossing onto the floor. She began taking pictures, and I began taking pictures too. I left the gym to take care of other business.
Dear Mr. [redacted],
We have received a copy of your comments filed with the RevDex.com...
and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by the local Club Manager. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
and thoroughly reviewed your comments filed with the
Revdex.com, and sincerely
apologize for any inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance.
Once again, we apologize for any inconvenience that this may have caused and
thank you for being a member.
Promoting Health and Fitness, 24 Hour Fitness Corporate
Dear Mr. [redacted]
We have received and thoroughly reviewed your comments filed with...
the
Revdex.com, and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact the local Club Manager by calling the phone number provided in the voice-mails they have left for you.
We thank
you for your patience in resolving this matter
and look forward to your reply.
Promoting Health and
Fitness, 24 Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I was contacted finally from the corporate office. They could not give me any details as to if the management will change to determine if I could go back into the same club. I w
the same club, which I do think I would like to based on the class schedule. I also am concerned that the same manager that did not protect my safetyis now managing the club I do go to also. I am requesting an upgrade on my membership to the super-sport that will open in 2 months, and then I will have more choices as far as classes, so I will not "miss out" on the class schedule that I do miss, not going to the [redacted]I would also like to have a direct response from the management acknowledging what happened, instead of the lies that were said in the emails.I apologize that I did not think of these things when the corporate office finally called me because of the Revdex.com complaint, not because they heard what happened and were concerned.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
---------- Forwarded message ----------From: [redacted] [redacted]Date: Sun, Mar 8, 2015 at 8:16 AMSubject: 10456188To: [redacted]Thank-you with your assistance in resolving the issue with 24 hour fitness. [redacted] contacted me with a resolution of me paying $233.22 to reinstate the membership agreement at the price of 49/year. I do not completely agree with the $233.22, however it is an acceptable resolution. Again, thank you for your time and help resolving this issue. Regards,
[redacted] [redacted]
Dear Mr. Downing,
Thank you for your response.Our records indicate that you have since been contacted by our office confirming that the refund in question was processed to your credit card used for purchase on 4/1/15.Should you have any further
questions or concerns, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office
Dear [redacted]
We have received and thoroughly reviewed your comments filed with the
Better...
Business Bureau, and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We thank
you in advance for your time and patience in resolving this matter
and look forward to your reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted]Thank you for your response.As per your recent conversation with our office, your membership contract states that you purchased an All Club Sport membership with 24 Hour Fitness. As such, you will need to upgrade your current agreement in order to access any club locations above this level (Super Sport and Ultra Sport). Our records indicate that the our office did attempt to work with you
towards an amicable resolution so you could access the requested club locations.
We are sorry to hear that you declined our offer.Once again, we apologize for any inconvenience
that this may have caused. We are sorry
that you are not satisfied with the resolution; however as a company we feel
that we have made a good faith effort in addressing your concern.Yours in Fitness,24 Hour Fitness Corporate Office
Dear Ms. [redacted],
We have received a copy of your comments that were filed with the...
RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience that this may have caused.24 Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible....
We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern has since been resolved by our office. Should you have any further questions or concerns, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]We have received a copy of your comments that
were filed with...
the Revdex.com, and sincerely apologize for any
inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that you have been contacted by our office and are currently working with our Member Care Specialist towards a resolution to your concern. We encourage you to stay in touch with our office so we may provide you with any updates or
accomplishments.
Once again, we apologize for any inconvenience that
this may have caused and thank you for your patience while resolving this
matter.
Promoting Health and Fitness, 24 Hour Fitness Corporate
Dear [redacted]As previously stated, both 24 Hour Fitness and the local police department have concluded their investigations, and no further action will be taken at this time. We are sorry that you are not satisfied with
the resolution; however as a company we feel that we have made a good faith
effort in addressing your concern.Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear Mr. [redacted],
We have received a copy of your comments that were filed with the...
RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and thank you for being a member.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
thoroughly reviewed your comments filed with the
Revdex.com rand sincerely
apologize for any inconvenience that this may have caused you.
24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance.
Once again, we apologize for any inconvenience that this may have caused and
thank you for being a member.
Promoting Health and Fitness, 24 Hour Fitness Corporate
Dear [redacted]
We have received a copy of your comments that were filed...
with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and thank you for being a member.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]
We have received your comments filed with the
Revdex.com and sincerely
apologize for any inconvenience that this may have caused you.
24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. ...
We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance.
Once again, we apologize for any inconvenience that this may have caused and
thank you for your patience while resolving this matter
Promoting Health and Fitness,
24 Hour Fitness Corporate
Dear [redacted]
We have received a copy of your comments filed with the Better
Business...
Bureau and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear Mr. [redacted],
We have received a copy of your comments that were filed with...
the RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by the local District Manager. Should you have any further
questions or concerns, please contact the local District Manager directly for further assistance.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
These are photos of a 24 HOUR FITNESS employee that works at the [redacted] location at [redacted].
On July 20, 2014 this front desk representative of 24 HOUR FITNESS demanded me to pick up garbage in the Women's locker room at 8:30P.M. that...
fell out of the garbage can that was improperly mounted to the wall unit in which it sits in. I walked past the garbage can without touching it , and it fell out of the wall unit. There is a wall metal mounting in which this garbage can is supposed to properly snap into a clasp or slide into a clasp. It fell out of the wall without me even touching it. This employee was disgruntle, and angrily demanded me to clean this trash off of the floor. There was only four(4) items that fell ot of the trash bag of the trash can. She blamed me for the garbage can falling unto the floor.
I remained calm, and let her know I did not touch the garbage can. In fact it is always improperly mounted, and hanging off of the wall unit in which it sits. She walked away, and I went into the bathroom to use the mirror armoire area. I looked around the corner because I could here things being thrown to the floor. When I looked around the corner I could see her digging a handful of garbage out of the bag , and tossing onto the floor. She began taking pictures, and I began taking pictures too. I left the gym to take care of other business.
Dear Mr. [redacted],
We have received a copy of your comments filed with the RevDex.com...
and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by the local Club Manager. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear
Mr. [redacted],
We have received...
and thoroughly reviewed your comments filed with the
Revdex.com, and sincerely
apologize for any inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance.
Once again, we apologize for any inconvenience that this may have caused and
thank you for being a member.
Promoting Health and Fitness, 24 Hour Fitness Corporate
Dear Mr. [redacted]
We have received and thoroughly reviewed your comments filed with...
the
Revdex.com, and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact the local Club Manager by calling the phone number provided in the voice-mails they have left for you.
We thank
you for your patience in resolving this matter
and look forward to your reply.
Promoting Health and
Fitness, 24 Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I was contacted finally from the corporate office. They could not give me any details as to if the management will change to determine if I could go back into the same club. I w
the same club, which I do think I would like to based on the class schedule. I also am concerned that the same manager that did not protect my safetyis now managing the club I do go to also. I am requesting an upgrade on my membership to the super-sport that will open in 2 months, and then I will have more choices as far as classes, so I will not "miss out" on the class schedule that I do miss, not going to the [redacted]I would also like to have a direct response from the management acknowledging what happened, instead of the lies that were said in the emails.I apologize that I did not think of these things when the corporate office finally called me because of the Revdex.com complaint, not because they heard what happened and were concerned.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
---------- Forwarded message ----------From: [redacted] [redacted]Date: Sun, Mar 8, 2015 at 8:16 AMSubject: 10456188To: [redacted]Thank-you with your assistance in resolving the issue with 24 hour fitness. [redacted] contacted me with a resolution of me paying $233.22 to reinstate the membership agreement at the price of 49/year. I do not completely agree with the $233.22, however it is an acceptable resolution. Again, thank you for your time and help resolving this issue. Regards,
[redacted] [redacted]
Dear Mr. Downing,
Thank you for your response.Our records indicate that you have since been contacted by our office confirming that the refund in question was processed to your credit card used for purchase on 4/1/15.Should you have any further
questions or concerns, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office
Dear [redacted]
We have received and thoroughly reviewed your comments filed with the
Better...
Business Bureau, and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We thank
you in advance for your time and patience in resolving this matter
and look forward to your reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted]Thank you for your response.As per your recent conversation with our office, your membership contract states that you purchased an All Club Sport membership with 24 Hour Fitness. As such, you will need to upgrade your current agreement in order to access any club locations above this level (Super Sport and Ultra Sport). Our records indicate that the our office did attempt to work with you
towards an amicable resolution so you could access the requested club locations.
We are sorry to hear that you declined our offer.Once again, we apologize for any inconvenience
that this may have caused. We are sorry
that you are not satisfied with the resolution; however as a company we feel
that we have made a good faith effort in addressing your concern.Yours in Fitness,24 Hour Fitness Corporate Office
Dear Ms. [redacted],
We have received a copy of your comments that were filed with the...
RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience that this may have caused.24 Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible....
We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern has since been resolved by our office. Should you have any further questions or concerns, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]We have received a copy of your comments that
were filed with...
the Revdex.com, and sincerely apologize for any
inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that you have been contacted by our office and are currently working with our Member Care Specialist towards a resolution to your concern. We encourage you to stay in touch with our office so we may provide you with any updates or
accomplishments.
Once again, we apologize for any inconvenience that
this may have caused and thank you for your patience while resolving this
matter.
Promoting Health and Fitness, 24 Hour Fitness Corporate
Dear [redacted]As previously stated, both 24 Hour Fitness and the local police department have concluded their investigations, and no further action will be taken at this time. We are sorry that you are not satisfied with
the resolution; however as a company we feel that we have made a good faith
effort in addressing your concern.Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear Mr. [redacted],
We have received a copy of your comments that were filed with the...
RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and thank you for being a member.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear
Mr. [redacted],
We have...
thoroughly reviewed your comments filed with the
Revdex.com rand sincerely
apologize for any inconvenience that this may have caused you.
24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance.
Once again, we apologize for any inconvenience that this may have caused and
thank you for being a member.
Promoting Health and Fitness, 24 Hour Fitness Corporate
Dear [redacted]
We have received a copy of your comments that were filed...
with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and thank you for being a member.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office