Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** As per our phone conversation I did speak to *** *** *** at Hour FitnessHe indicated that the billing issue was made by *** and he could not resolve my issueMy membership was due in November and Hour Fitness took over the gym on December 20th*** *** indicated they were making exceptions if the billing issue was relatively close to the take over of the gymI believe weeks should be considered a relatively close time and my membership should be restoredI am caught in a middle of a merger with a billing issue and am only seeking that my membership be restored.Sincerely - *** ***--------------------------------------------- ** *** *** To date my complaint has not been resolvedThe response from Hour Fitness indicates I could not be reached is not truthfulAs per our last conversation I indicated that I did speak with someone from Hour corporate office, *** *** I discussed I indicated he said he could not resolve my issueThe last time we spoke you indicated that I wait until the company actually responds to youThe response they indicated is falseI would like to have my case reopenedIs it possible you can call me to discuss my options at this point because I am no closer to a resolution and months continue to go by. Sincerely- *** ***
***
Dear Mr***Unfortunately, our office is unable to
reach you to further assist with matter because the phone number you provided in your correspondence is no longer
valid We ask that you please contact
our office by calling ####-###-#### for further assistance
We look forward to speaking with you soon
Yours
in Fitness,Hour Fitness Corporate
Dear Mr***,
We have received and thoroughly reviewed your comments filed with
the
Revdex.com, and sincerely apologize for any inconvenience this may
have caused
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for your patience in resolving this matter
and look forward to speaking with you soon
Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
We have received a copy of your comments filed with the RevDex.com,
and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and thank you for being a member
Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
We have received a copy of your comments filed with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors
Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I find that this resolution is satisfactory to me until further noticeI still feel that removing gyms from my original contract agreement is not in keeping with my contract with the companyThey also have promised to deliver to me the "supposed" second page of our agreement which they have not delivered. I reserve the right to address my legal concerns at a later date.For now, they have transferred my primary gym membership from the Hollywood location to the West Hollywood locationIn my opinion, the three year battle to make this change was inexcusable and illegalThey charged me $a year for something I already paid for, and I reluctantly agree to withdrawing this Revdex.com complaint.I am very grateful for the help of the Revdex.comThe company was completely uncooperative prior to your involvement, and I am currently satisfied that they addressed my more than reasonable requestMany Thanks,*** ***
Dear *** ***Thank you for your response.
We are sorry to hear that you are not satisfied with the action taken by our office thus far to bring your concern to a successful resolutionAdditionally, we are sorry to hear that you have not received the voice-mails left to your attention during our attempts to reach you by calling the phone number you provided in your correspondence
We would like to offer our assistance and ask that you please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist***
Once again, we apologize for any inconvenience that this may have caused and look forward to speaking with you soon
Promoting Health and Fitness, Hour Fitness Corporate Office%
Dear *** ***
We have thoroughly reviewed your comments filed with the
Revdex.com and sincerely
apologize for any inconvenience that this may have caused you
Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction
possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities
Our records indicate that your concern was resolved by the local Club Manager
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance
Once again, we apologize for any inconvenience that this may have caused and
thank you for your patience while resolving this matter
Promoting Health and Fitness,
Hour Fitness Corporate
Dear *** ***
We have received and thoroughly reviewed your comments filed with the
RevDex.com and sincerely apologize for any inconvenience this may
have caused
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for your time and patience in resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
We have received a copy of your comments that were filed with the
RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been addressed by the local District Manager. Should you have any further
questions or concerns, please contact the District Manager directly for further assistance.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
We have received and thoroughly reviewed
your comments filed with the Revdex.comWe sincerely apologize for
any inconvenience this may have caused
Our records indicate that you were contacted by a Member Care
Specialist from our office in follow up to
your concern; however you opted to respond to us at a later date in order to finalize the resolution
Unfortunately we have not heard back from you to bring this matter to closure. At your earliest
convenience, please contact our office by calling the phone number provided in
the voice-mails left for you by our Member Care Specialist
We thank you in advance for your patience in resolving
this matter, and look forward to
speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate Office
Dear *** ***
Thank you for your correspondence. We have thoroughly reviewed your comments that were filed with the Revdex.com and sincerely apologize for any
inconvenience that this
may have caused
Hour Fitness prides itself on our
commitment to provide our members with the highest level of satisfaction
possible We
take feedback from our members very seriously and sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
We would like the opportunity to speak with
you regarding your concern; however the phone number you provided in your
correspondence is not valid At your earliest convenience, please respond
with your phone number so we can contact you
Once again, we apologize for any
inconvenience that this may have caused and look forward to speaking with you
soon
Yours in Fitness,Hour Fitness Corporate Office
Dear
Mr***,
We have received and thoroughly reviewed your comments filed with the
Revdex.com regarding your Hour Fitness membershipWe sincerely
apologize for any inconvenience that this may have caused you
Hour Fitness prides itself on our commitment
to provide our
members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities
Our records indicate that your concern was resolved by the local Service Manager
Should you have any further questions or concerns regarding this matter, please
contact the Service Manager directly for assistance
Once again, we apologize for any inconvenience that this may have caused and
thank you for your valued business
Promoting Health and Fitness,
Hour Fitness Corporate
Dear *** ***,
We have received and thoroughly reviewed your comments filed with
the
Revdex.com, and sincerely apologize for any inconvenience this may
have caused
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our member Care Specialist
We thank
you in advance for your time and patience in resolving this matter
and look forward to speaking with you soon
Promoting Health and
Fitness, Hour Fitness Corporate Office
Dear Ms***,
We have received and thoroughly reviewed your comments filed with the
RevDex.com, and sincerely apologize for any inconvenience this may
have caused
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for your patience in resolving this matter,
and look forward to speaking with you soon
Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear *** *** ***
We have received a copy of your comments that were filed with the
RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
Thank you for the follow up
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for your time and patience in resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** As per our phone conversation I did speak to *** *** *** at Hour FitnessHe indicated that the billing issue was made by *** and he could not resolve my issueMy membership was due in November and Hour Fitness took over the gym on December 20th*** *** indicated they were making exceptions if the billing issue was relatively close to the take over of the gymI believe weeks should be considered a relatively close time and my membership should be restoredI am caught in a middle of a merger with a billing issue and am only seeking that my membership be restored.Sincerely - *** ***--------------------------------------------- ** *** *** To date my complaint has not been resolvedThe response from Hour Fitness indicates I could not be reached is not truthfulAs per our last conversation I indicated that I did speak with someone from Hour corporate office, *** *** I discussed I indicated he said he could not resolve my issueThe last time we spoke you indicated that I wait until the company actually responds to youThe response they indicated is falseI would like to have my case reopenedIs it possible you can call me to discuss my options at this point because I am no closer to a resolution and months continue to go by. Sincerely- *** ***
***
Dear Mr***Unfortunately, our office is unable to
reach you to further assist with matter because the phone number you provided in your correspondence is no longer
valid We ask that you please contact
our office by calling ####-###-#### for further assistance
We look forward to speaking with you soon
Yours
in Fitness,Hour Fitness Corporate
Dear Mr***,
We have received and thoroughly reviewed your comments filed with
the
Revdex.com, and sincerely apologize for any inconvenience this may
have caused
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for your patience in resolving this matter
and look forward to speaking with you soon
Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
We have received a copy of your comments filed with the RevDex.com,
and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and thank you for being a member
Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
We have received a copy of your comments filed with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors
Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I find that this resolution is satisfactory to me until further noticeI still feel that removing gyms from my original contract agreement is not in keeping with my contract with the companyThey also have promised to deliver to me the "supposed" second page of our agreement which they have not delivered. I reserve the right to address my legal concerns at a later date.For now, they have transferred my primary gym membership from the Hollywood location to the West Hollywood locationIn my opinion, the three year battle to make this change was inexcusable and illegalThey charged me $a year for something I already paid for, and I reluctantly agree to withdrawing this Revdex.com complaint.I am very grateful for the help of the Revdex.comThe company was completely uncooperative prior to your involvement, and I am currently satisfied that they addressed my more than reasonable requestMany Thanks,*** ***
Dear *** ***Thank you for your response.
We are sorry to hear that you are not satisfied with the action taken by our office thus far to bring your concern to a successful resolutionAdditionally, we are sorry to hear that you have not received the voice-mails left to your attention during our attempts to reach you by calling the phone number you provided in your correspondence
We would like to offer our assistance and ask that you please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist***
Once again, we apologize for any inconvenience that this may have caused and look forward to speaking with you soon
Promoting Health and Fitness, Hour Fitness Corporate Office%
I have sent the pictures off to Revdex.com OF San Diego California, and should be recieved shortly
Thank You,
*** ***
Dear *** ***
We have thoroughly reviewed your comments filed with the
Revdex.com and sincerely
apologize for any inconvenience that this may have caused you
Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction
possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities
Our records indicate that your concern was resolved by the local Club Manager
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance
Once again, we apologize for any inconvenience that this may have caused and
thank you for your patience while resolving this matter
Promoting Health and Fitness,
Hour Fitness Corporate
Dear *** ***
We have received and thoroughly reviewed your comments filed with the
RevDex.com and sincerely apologize for any inconvenience this may
have caused
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for your time and patience in resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
We have received a copy of your comments that were filed with the
RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been addressed by the local District Manager. Should you have any further
questions or concerns, please contact the District Manager directly for further assistance.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
We have received and thoroughly reviewed
your comments filed with the Revdex.comWe sincerely apologize for
any inconvenience this may have caused
Our records indicate that you were contacted by a Member Care
Specialist from our office in follow up to
your concern; however you opted to respond to us at a later date in order to finalize the resolution
Unfortunately we have not heard back from you to bring this matter to closure. At your earliest
convenience, please contact our office by calling the phone number provided in
the voice-mails left for you by our Member Care Specialist
We thank you in advance for your patience in resolving
this matter, and look forward to
speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate Office
Dear *** ***
Thank you for your correspondence. We have thoroughly reviewed your comments that were filed with the Revdex.com and sincerely apologize for any
inconvenience that this
may have caused
Hour Fitness prides itself on our
commitment to provide our members with the highest level of satisfaction
possible We
take feedback from our members very seriously and sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
We would like the opportunity to speak with
you regarding your concern; however the phone number you provided in your
correspondence is not valid At your earliest convenience, please respond
with your phone number so we can contact you
Once again, we apologize for any
inconvenience that this may have caused and look forward to speaking with you
soon
Yours in Fitness,Hour Fitness Corporate Office
Dear
Mr***,
We have received and thoroughly reviewed your comments filed with the
Revdex.com regarding your Hour Fitness membershipWe sincerely
apologize for any inconvenience that this may have caused you
Hour Fitness prides itself on our commitment
to provide our
members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities
Our records indicate that your concern was resolved by the local Service Manager
Should you have any further questions or concerns regarding this matter, please
contact the Service Manager directly for assistance
Once again, we apologize for any inconvenience that this may have caused and
thank you for your valued business
Promoting Health and Fitness,
Hour Fitness Corporate
Dear *** ***,
We have received and thoroughly reviewed your comments filed with
the
Revdex.com, and sincerely apologize for any inconvenience this may
have caused
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our member Care Specialist
We thank
you in advance for your time and patience in resolving this matter
and look forward to speaking with you soon
Promoting Health and
Fitness, Hour Fitness Corporate Office
Dear Ms***,
We have received and thoroughly reviewed your comments filed with the
RevDex.com, and sincerely apologize for any inconvenience this may
have caused
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for your patience in resolving this matter,
and look forward to speaking with you soon
Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear *** *** ***
We have received a copy of your comments that were filed with the
RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
Thank you for the follow up
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for your time and patience in resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office