Dear [redacted]
We have received a copy of your comments that were filed with...
the RevDex.com, and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear Mr.[redacted],
We have received and thoroughly reviewed your feedback filed with...
the
Revdex.com.Please note, since the request to cancel your membership was submitted to Bally Total Fitness prior to 24 Hour Fitness acquiring certain Bally club locations, the responsibility to cancel your membership would be that of Bally Total Fitness. However, since it appears that your account remained active and since transferred to our company, 24 Hour Fitness has cancelled your membership in our system per your request.Should you have any questions or concerns regarding your prior request to cancel with Bally Total Fitness, and any applicable refund, please contact Bally Member Service by calling #[redacted].Promoting Health and
Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]
We have received a copy of your comments filed with the Revdex.com and sincerely apologize for any inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible. ...
We take feedback very seriously and sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.
Unfortunately we are unable to reach you to discuss this matter. At your earliest convenience, please contact the local Club Manager by calling the phone number provided via voice-mail for further assistance regarding your concern.
Once again, we apologize for any inconvenience that this may have caused and thank you for your patience while resolving this matter.
Yours in Fitness,24 Hour Fitness Corporate
%3
Revdex.com:[redacted] from 24Hour Fitness corporate office contacted me and straightened out the issue. I am grateful to both the Revdex.com and [redacted] at 24Hour Fitness for helping resolve this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted]
We have received a copy of your comments that were filed with the...
RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and found the resolution satisfactory to me. The business provided a refund and I consider this complaint resolved. Thank you kindly.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
24 Hour fitness indicates that they can not restore my membership and as in the basis of my original complaint they indicate the error was on [redacted] part. This in despite that they did honor life time memberships as part of the take over of [redacted] I am no closer to resolving my issue than I was back when I filled the complaint in January. 24 Hour fitness did offer me a membership at $300 a year which is (5) times my renewal price $60.00 of my original contract. I am caught in the middle of a paperwork issue due to the buyout of [redacted] each company indicating no liability at this point.
Regards,
[redacted]
thoroughly reviewed your comments filed with the
Revdex.com regarding your local 24 Hour Fitness club location. We sincerely
apologize for any inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment to
provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance.
Once again, we apologize for any inconvenience that this may have caused and
thank you for being a member.
Promoting Health and Fitness, 24 Hour Fitness Corporate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and talked to them on the phone today. Their response is acceptable but has not yet been given to me in writing. Once I have received their resolution in writing and they have processed everything I will let the Revdex.com know. However at this time I feel this complaint should be let unresolved for at least two more weeks (the time period 24 Hour Fitness has asked to finalize paperwork).
Regards,
[redacted]
Dear Mr. [redacted],
We have received a copy of your comments filed with the...
RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]
Thank you for your response.As previously stated, 24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We take feedback
very seriously and sincerely regret any unpleasant experience that may
have occurred to detract from our level of service or our facilities.
Our records indicate that the local Club Manager has contacted you in response to the feedback you provided regarding your local club location. Should you have any further questions or concerns, please let us know.
Once again, we apologize for any inconvenience
that this may have caused and thank you for being a member.
Yours in
Fitness,24 Hour Fitness Corporate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with...
the response because my membership has not been terminated and I have not received a refund for $257.00. All I received was a phone call from a club manager hemming & hawing and not wanting to return my money. He tried telling my husband that it could take a long time to get a refund. I can file a small claims case tomorrow and then they'll owe me court costs as well.
Regards,
[redacted]
Dear [redacted]
We have received a copy of your comments that were filed with the...
RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been addressed by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]
We have received and thoroughly reviewed your letter that was filed with the
Revdex.com, and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by the local District Manager.
We thank
you in advance for your time and patience in resolving this matter
and look forward to your reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The employee who contacted me listened to my story and offered no solution other than returning to the gym and use my remaining credit. He said he would call me back and never did. I'm not using the services and they are refusing to refund me the money even after injury and other incidents at their gym. It's not acceptable.
Regards,
[redacted]
Dear [redacted]
We have received a copy of your comments that were filed with...
the RevDex.com, and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear Mr.[redacted],
We have received and thoroughly reviewed your feedback filed with...
the
Revdex.com.Please note, since the request to cancel your membership was submitted to Bally Total Fitness prior to 24 Hour Fitness acquiring certain Bally club locations, the responsibility to cancel your membership would be that of Bally Total Fitness. However, since it appears that your account remained active and since transferred to our company, 24 Hour Fitness has cancelled your membership in our system per your request.Should you have any questions or concerns regarding your prior request to cancel with Bally Total Fitness, and any applicable refund, please contact Bally Member Service by calling #[redacted].Promoting Health and
Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]
We have received a copy of your comments filed with the Revdex.com and sincerely apologize for any inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible. ...
We take feedback very seriously and sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.
Unfortunately we are unable to reach you to discuss this matter. At your earliest convenience, please contact the local Club Manager by calling the phone number provided via voice-mail for further assistance regarding your concern.
Once again, we apologize for any inconvenience that this may have caused and thank you for your patience while resolving this matter.
Yours in Fitness,24 Hour Fitness Corporate
%3
Revdex.com:[redacted] from 24Hour Fitness corporate office contacted me and straightened out the issue. I am grateful to both the Revdex.com and [redacted] at 24Hour Fitness for helping resolve this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted]
We have received a copy of your comments that were filed with the...
RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and found the resolution satisfactory to me. The business provided a refund and I consider this complaint resolved. Thank you kindly.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
24 Hour fitness indicates that they can not restore my membership and as in the basis of my original complaint they indicate the error was on [redacted] part. This in despite that they did honor life time memberships as part of the take over of [redacted] I am no closer to resolving my issue than I was back when I filled the complaint in January. 24 Hour fitness did offer me a membership at $300 a year which is (5) times my renewal price $60.00 of my original contract. I am caught in the middle of a paperwork issue due to the buyout of [redacted] each company indicating no liability at this point.
Regards,
[redacted]
Dear [redacted]
We have received and...
thoroughly reviewed your comments filed with the
Revdex.com regarding your local 24 Hour Fitness club location. We sincerely
apologize for any inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment to
provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance.
Once again, we apologize for any inconvenience that this may have caused and
thank you for being a member.
Promoting Health and Fitness, 24 Hour Fitness Corporate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and talked to them on the phone today. Their response is acceptable but has not yet been given to me in writing. Once I have received their resolution in writing and they have processed everything I will let the Revdex.com know. However at this time I feel this complaint should be let unresolved for at least two more weeks (the time period 24 Hour Fitness has asked to finalize paperwork).
Regards,
[redacted]
Dear Mr. [redacted],
We have received a copy of your comments filed with the...
RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]
Thank you for your response.As previously stated, 24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We take feedback
very seriously and sincerely regret any unpleasant experience that may
have occurred to detract from our level of service or our facilities.
Our records indicate that the local Club Manager has contacted you in response to the feedback you provided regarding your local club location. Should you have any further questions or concerns, please let us know.
Once again, we apologize for any inconvenience
that this may have caused and thank you for being a member.
Yours in
Fitness,24 Hour Fitness Corporate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with...
the response because my membership has not been terminated and I have not received a refund for $257.00. All I received was a phone call from a club manager hemming & hawing and not wanting to return my money. He tried telling my husband that it could take a long time to get a refund. I can file a small claims case tomorrow and then they'll owe me court costs as well.
Regards,
[redacted]
Dear [redacted]
We have received a copy of your comments that were filed with the...
RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been addressed by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]
We have received and thoroughly reviewed your letter that was filed with the
Revdex.com, and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by the local District Manager.
We thank
you in advance for your time and patience in resolving this matter
and look forward to your reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The employee who contacted me listened to my story and offered no solution other than returning to the gym and use my remaining credit. He said he would call me back and never did. I'm not using the services and they are refusing to refund me the money even after injury and other incidents at their gym. It's not acceptable.
Regards,
[redacted]