Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
24hr fitness did indeed cancel my membership but have not refunded me for the two months I was billed for.
Regards,
[redacted]
Dear [redacted]We have received and thoroughly reviewed your letter that was filed with the Revdex.com regarding your 24 Hour Fitness membership. We sincerely apologize for any inconvenience that this may have caused.24 Hour Fitness prides itself on our commitment to provide our members...
with the highest level of satisfaction possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern was resolved by the local Club Manager. Should you have any further questions or concerns regarding this matter, please contact the Club Manager directly for assistance.Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate
Dear Mr. Hussain,
We have received and thoroughly reviewed your letter that was filed with...
the
Revdex.com, and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by the local District Manager.
We thank
you in advance for your time and patience in resolving this matter
and look forward to your reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]
We have received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused you.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of...
satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office
received and thoroughly reviewed your comments filed with the
Revdex.com regarding your 24 Hour Fitness membership. We sincerely
apologize for any inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance.
Once again, we apologize for any inconvenience that this may have caused and
thank you for being a member.
Promoting Health and Fitness, 24 Hour Fitness Corporate
As indicated I was first directed from the staff at the [redacted] location that there was an issue with my account due to the fact my auto payment was not taken. I was given the customer service number [redacted] to call to resolve due to the fact that the staff indicated it could not be resolved at the club level. When I called this number I was transferred to a department that was handling issues with the [redacted] transition. As stated I do not recall the person's name that I spoke to. She indicated in order to transfer my account I had to resolve the payment issue with [redacted].I did contact [redacted] the very next day and after speaking with the customer service representative he did indicate that the issue was the yearly renewal was not taken which was on auto pay. I made the payment of $64.20 which I have already provided by copy of the actual charge on my credit card. In addition I provided the [redacted] payment confirmation number which was [redacted] I was told by 24 hour fitness that my account could be transferred once payment was made but to no avail. I begin this process early on shortly after the take over not to let time lapse but to date my account still has not be transferred to a 24 hour account.
Dear [redacted]
We have received a copy of your comments that were filed with the...
RevDex.com, and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
and thoroughly reviewed your comments filed with the
Revdex.com regarding your 24 Hour Fitness membership. We sincerely
apologize for any inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance.
Once again, we apologize for any inconvenience that this may have caused and wish you continued success in your future fitness endeavors.
Promoting Health and Fitness, 24 Hour Fitness Corporate
Dear [redacted]
Thank you for your correspondence. We have thoroughly reviewed your comments that were filed with the Revdex.com and sincerely apologize for any
inconvenience that this...
may have caused.
24 Hour Fitness prides itself on our
commitment to provide our members with the highest level of satisfaction
possible. We
take feedback from our members very seriously and sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
We would like the opportunity to speak with
you regarding your concern; however the phone number you provided in your
correspondence is not valid. At your earliest convenience, please respond
with your phone number so we can contact you.
Once again, we apologize for any
inconvenience that this may have caused and look forward to speaking with you
soon.
Yours in Fitness,24 Hour Fitness Corporate Office
Dear [redacted]Thank you for your response.
Our records indicate that your concern has since been resolved by the local Club Manager. Should you have any further questions or concerns, please let us know. Once again, we apologize for any inconvenience that this may have caused, and wish you continued success with your future fitness goals.Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]
We have received and thoroughly reviewed your comments filed...
with the
Revdex.com and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We thank
you in advance for your time and patience in resolving this matter
and look forward to speaking with you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office
Dear Ms. [redacted],
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
We wish
you continued success with your fitness goals.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office
Dear Ms. [redacted],
We have received a copy of your comments that were filed with...
the RevDex.com, and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]We have received and thoroughly reviewed your letter that was filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please...
contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We thank you in advance for your patience while resolving this matter and look forward to your reply.Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear Mr. [redacted],
We have received and thoroughly reviewed
your comments filed with the Revdex.com. We sincerely apologize for
any inconvenience this may have caused.24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction...
possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that the local Club Manager has attempted to contact you in follow up to your
concern; however they are unable to reach you to discuss this matter. At your earliest
convenience, please contact us by calling the phone number provided in
the voice-mails left for you by the Club Manager.
We thank you in advance for your patience in resolving
this matter, and look forward to
speaking with you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office
As discussed, we have had numerous conversations with [redacted] (Club, District Manager and Corporate level); yet she remains unsatisfied with us as a company in general, and is upset that we will not disclose specific details as to the outcome of our investigation. We have done our best to repair the relationship and there really isn’t much else we can do for her.
Dear [redacted]
We have received a copy of your comments that were filed with the RevDex.com regarding your local club, and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with...
the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been addressed by our
office. Should you have any further
questions or concerns, please let us know.
We thank you for your valued business and wish
you continued success with your fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]
We have received and thoroughly reviewed your comments filed with the
Better...
Business Bureau, and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.
We thank
you in advance for your patience while resolving this matter,
and look forward to speaking with you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office
Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I told the representative of 24 hour fitness that I would consider the billing issue resolved when I saw the credit applied to my card. I have not seen that yet which is the basis of my complaint in the first place, that is not following up and actually doing what they said they were going to do.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
24hr fitness did indeed cancel my membership but have not refunded me for the two months I was billed for.
Regards,
[redacted]
Dear [redacted]We have received and thoroughly reviewed your letter that was filed with the Revdex.com regarding your 24 Hour Fitness membership. We sincerely apologize for any inconvenience that this may have caused.24 Hour Fitness prides itself on our commitment to provide our members...
with the highest level of satisfaction possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern was resolved by the local Club Manager. Should you have any further questions or concerns regarding this matter, please contact the Club Manager directly for assistance.Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate
Dear Mr. Hussain,
We have received and thoroughly reviewed your letter that was filed with...
the
Revdex.com, and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by the local District Manager.
We thank
you in advance for your time and patience in resolving this matter
and look forward to your reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]
We have received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused you.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of...
satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office
Dear [redacted]
We have...
received and thoroughly reviewed your comments filed with the
Revdex.com regarding your 24 Hour Fitness membership. We sincerely
apologize for any inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance.
Once again, we apologize for any inconvenience that this may have caused and
thank you for being a member.
Promoting Health and Fitness, 24 Hour Fitness Corporate
As indicated I was first directed from the staff at the [redacted] location that there was an issue with my account due to the fact my auto payment was not taken. I was given the customer service number [redacted] to call to resolve due to the fact that the staff indicated it could not be resolved at the club level. When I called this number I was transferred to a department that was handling issues with the [redacted] transition. As stated I do not recall the person's name that I spoke to. She indicated in order to transfer my account I had to resolve the payment issue with [redacted].I did contact [redacted] the very next day and after speaking with the customer service representative he did indicate that the issue was the yearly renewal was not taken which was on auto pay. I made the payment of $64.20 which I have already provided by copy of the actual charge on my credit card. In addition I provided the [redacted] payment confirmation number which was [redacted] I was told by 24 hour fitness that my account could be transferred once payment was made but to no avail. I begin this process early on shortly after the take over not to let time lapse but to date my account still has not be transferred to a 24 hour account.
Dear [redacted]
We have received a copy of your comments that were filed with the...
RevDex.com, and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted],
We have received...
and thoroughly reviewed your comments filed with the
Revdex.com regarding your 24 Hour Fitness membership. We sincerely
apologize for any inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance.
Once again, we apologize for any inconvenience that this may have caused and wish you continued success in your future fitness endeavors.
Promoting Health and Fitness, 24 Hour Fitness Corporate
Dear [redacted]
Thank you for your correspondence. We have thoroughly reviewed your comments that were filed with the Revdex.com and sincerely apologize for any
inconvenience that this...
may have caused.
24 Hour Fitness prides itself on our
commitment to provide our members with the highest level of satisfaction
possible. We
take feedback from our members very seriously and sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
We would like the opportunity to speak with
you regarding your concern; however the phone number you provided in your
correspondence is not valid. At your earliest convenience, please respond
with your phone number so we can contact you.
Once again, we apologize for any
inconvenience that this may have caused and look forward to speaking with you
soon.
Yours in Fitness,24 Hour Fitness Corporate Office
Dear [redacted]Thank you for your response.
Our records indicate that your concern has since been resolved by the local Club Manager. Should you have any further questions or concerns, please let us know. Once again, we apologize for any inconvenience that this may have caused, and wish you continued success with your future fitness goals.Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]
We have received and thoroughly reviewed your comments filed...
with the
Revdex.com and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We thank
you in advance for your time and patience in resolving this matter
and look forward to speaking with you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office
Dear Ms. [redacted],
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
We wish
you continued success with your fitness goals.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office
Dear Ms. [redacted],
We have received a copy of your comments that were filed with...
the RevDex.com, and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]We have received and thoroughly reviewed your letter that was filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please...
contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We thank you in advance for your patience while resolving this matter and look forward to your reply.Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear Mr. [redacted],
We have received and thoroughly reviewed
your comments filed with the Revdex.com. We sincerely apologize for
any inconvenience this may have caused.24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction...
possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that the local Club Manager has attempted to contact you in follow up to your
concern; however they are unable to reach you to discuss this matter. At your earliest
convenience, please contact us by calling the phone number provided in
the voice-mails left for you by the Club Manager.
We thank you in advance for your patience in resolving
this matter, and look forward to
speaking with you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office
As discussed, we have had numerous conversations with [redacted] (Club, District Manager and Corporate level); yet she remains unsatisfied with us as a company in general, and is upset that we will not disclose specific details as to the outcome of our investigation. We have done our best to repair the relationship and there really isn’t much else we can do for her.
Dear [redacted]
We have received a copy of your comments that were filed with the RevDex.com regarding your local club, and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with...
the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been addressed by our
office. Should you have any further
questions or concerns, please let us know.
We thank you for your valued business and wish
you continued success with your fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Dear [redacted]
We have received and thoroughly reviewed your comments filed with the
Better...
Business Bureau, and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.
We thank
you in advance for your patience while resolving this matter,
and look forward to speaking with you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office
Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I told the representative of 24 hour fitness that I would consider the billing issue resolved when I saw the credit applied to my card. I have not seen that yet which is the basis of my complaint in the first place, that is not following up and actually doing what they said they were going to do.
Regards,
[redacted]