Dear Mr***, We have received a copy of your comments that were filed with the Better Business Bureau and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and thank you for your patience while resolving this matter Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Mr [redacted] We have received and thoroughly reviewed your comments filed with the Revdex.com, and sincerely apologize for any inconvenience this may have caused Unfortunately we are unable to reach you by phone to discuss this matter At your earliest convenience, please contact the local Club Manager by calling the phone number provided in the voice-mails they have left for you We thank you for your patience in resolving this matter and look forward to your reply Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] We have received a copy of your comments that were filed with the Better Business Bureau and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been addressed by the local Club and Loss Prevention ManagersShould you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience that this may have causedHour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us knowPromoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience that this may have causedHour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us knowOnce again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] [redacted] ***- attached is the last email and attachments I sent to hour fitnessOne of the attachments is a copy of charge to my account to update my [redacted] membership issue as which I was advised to do back in January by hour fitnesshour Fitness indicated once the payment was made they could transfer my account to hour fitness but to no availAt this point they are still not accepting my membership despite following what I was told to do by their [redacted] transition center back in JanuaryI also have the confirmation number that the payment was accepted by [redacted] the number is [redacted] From: [redacted] Sent: Tuesday, April 07, 11:AMTo: [redacted] ***Subject: [redacted] Payment and Contract [redacted] - I have attached the payment I made to [redacted] in January in an attempt to resolve my membership issueAs discussed, when I first became aware the gym had changed to hour fitness the staff at the front desk looked up my membership and indicated there was a payment issue with my account and it could not be resolved at the local gymThe staff indicated that it had to be resolved with the corporate officeThe staff provided the phone number and I called the following dayTo add, I never received any correspondence from [redacted] or Hour Fitness that the gym had been soldI had not been at the gym for several weeks due to a schedule change with my job Nor did I ever receive any type of communication that there was an issue with my yearly auto pay renewal from [redacted] After I explained the issue to the Hour Fitness call center I was transferred to a group that was handling the [redacted] transitionI believe the person I spoke to was [redacted] She indicated that I needed to first resolve the unpaid renewal fee before my account could be transferred to Hour FitnessI did follow up and made my payment to [redacted] which is attached [redacted] at that time indicated that the issue was at their end and my yearly auto payment was not taken as scheduledHowever, since that time I was not able to resolve the issue at the Hour Fitness level despite making the payment as originally advisedI believe I reacted as quickly as possible to resolve the issue once I realized the change in ownershipI attempted to resolve the issue as advised to reestablish my membership with 24Hour Fitness As discussed I have attached my original contract for which I had been in good standing since I am only seeking to reestablish my membership at the [redacted] location and continue my contract with Hour Fitness I truly appreciate the time and effort you have taken in regards to my membership issueSincerely, [redacted] Account [redacted] Phone Number – [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I was contacted finally from the corporate officeThey could not give me any details as to if the management will change to determine if I could go back into the same clubI w the same club, which I do think I would like to based on the class scheduleI also am concerned that the same manager that did not protect my safetyis now managing the club I do go to also I am requesting an upgrade on my membership to the super-sport that will open in months, and then I will have more choices as far as classes, so I will not "miss out" on the class schedule that I do miss, not going to the [redacted] ***I would also like to have a direct response from the management acknowledging what happened, instead of the lies that were said in the emails.I apologize that I did not think of these things when the corporate office finally called me because of the Revdex.com complaint, not because they heard what happened and were concerned
Dear [redacted] We have received a copy of your comments that were filed with the Better Business Bureau and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness endeavors Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Ms***, We have thoroughly reviewed your comments filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused Unfortunately we are unable to reach you by phone to discuss this matter At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist We thank you in advance for your patience in resolving this matter and look forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Ms [redacted] , We have received and thoroughly reviewed a copy of your comments that were filed with the Revdex.com After thoroughly reviewing this matter and investigating the reasons for the previous decision to revoke your membership, our Management team has determined that your membership privileges will not be reinstated We wish you success in your future fitness endeavors Sincerely,Hour Fitness Corporate
Dear [redacted] We have received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been addressed by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness endeavors Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] We have thoroughly reviewed your comments filed with the Revdex.com, and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern was addressed by the local District Manager Should you have any further questions or concerns regarding this matter, please contact the District Manager directly for assistanceOnce again, we apologize for any inconvenience that this may have caused and wish you and your family success in your future fitness endeavors Promoting Health and Fitness,Hour Fitness Corporate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI received a phone call on Wednesday afternoon (2-18-15) from [redacted] , the Club Manager at wHr Fitness in Lewisville, Texas We talked for about minutes As expected, he said nothing that really addresses the issues with this business It all comes down to that their is zero membership accountability, and this business has NO policies in place when it comes to compliance among its members For example, the issue with so many lockers in mens locker rooms having locks on them (about locks on lockers when there are only two or three male members at the gym working out) Placing a notice (usually a taped notice that can be moved or removed by anyone) on the locker advising the member to remove the locker contents, is USELESS Less than a week later, the same situation exists, because Hr Fitness makes NO effort to determine WHO the culprits areThis is one of the worst run businesses in the metroplex And just continues to get worse Another example, in my phone conversation with [redacted] , I mentioned the blasting garbage spewed over the sound system (do not insult me and say that it is music), and [redacted] said to mention it to the front desk person and that person would turn it down Well, this morning (Thursday the 19th) I did just that, and the front desk young man REFUSED to turn it downThis business cannot attract quality members because those that do sign up for a one month membership or so, do not renew (I have personally talked to MANY who say they will not renew membership because of how badly the place is run) No wonder the turnover rate for employees at this business is astronomical [redacted] mentioned that past Managers being promoted; those managers that have been there should have been DEMOTED or better yet FIRED for such lack of managerial skills Regards, [redacted]
Dear [redacted] We have received a copy of your comments filed with the RevDex.com, and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Ms [redacted] , We have received a copy of your comments that were filed with the RevDex.comHour Fitness prides itself on our commitment to provide our members with the highest level of ***isfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Ms [redacted] , We have received a copy of your comments that were filed with the RevDex.com, and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness endeavors Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Thank you for your response.Our records indicate that your concern has since been resolved by the local Club Manager Should you have any further questions or concerns regarding this matter, please contact the Club Manager directly for assistance We wish you continued success with your future fitness endeavors Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] We have received a copy of your comments that were filed with the RevDex.com, and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
As indicated I was first directed from the staff at the [redacted] location that there was an issue with my account due to the fact my auto payment was not takenI was given the customer service number [redacted] to call to resolve due to the fact that the staff indicated it could not be resolved at the club levelWhen I called this number I was transferred to a department that was handling issues with the [redacted] transitionAs stated I do not recall the person's name that I spoke toShe indicated in order to transfer my account I had to resolve the payment issue with [redacted] .I did contact [redacted] the very next day and after speaking with the customer service representative he did indicate that the issue was the yearly renewal was not taken which was on auto payI made the payment of $which I have already provided by copy of the actual charge on my credit cardIn addition I provided the [redacted] payment confirmation number which was [redacted] I was told by hour fitness that my account could be transferred once payment was made but to no availI begin this process early on shortly after the take over not to let time lapse but to date my account still has not be transferred to a hour account
Dear [redacted] We have received a copy of your comments that were filed with the RevDex.com regarding your local club, and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been addressed by our office Should you have any further questions or concerns, please let us know We thank you for your valued business and wish you continued success with your fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Mr***, We have received a copy of your comments that were filed with the Better Business Bureau and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and thank you for your patience while resolving this matter Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Mr [redacted] We have received and thoroughly reviewed your comments filed with the Revdex.com, and sincerely apologize for any inconvenience this may have caused Unfortunately we are unable to reach you by phone to discuss this matter At your earliest convenience, please contact the local Club Manager by calling the phone number provided in the voice-mails they have left for you We thank you for your patience in resolving this matter and look forward to your reply Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] We have received a copy of your comments that were filed with the Better Business Bureau and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been addressed by the local Club and Loss Prevention ManagersShould you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience that this may have causedHour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us knowPromoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience that this may have causedHour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us knowOnce again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] [redacted] ***- attached is the last email and attachments I sent to hour fitnessOne of the attachments is a copy of charge to my account to update my [redacted] membership issue as which I was advised to do back in January by hour fitnesshour Fitness indicated once the payment was made they could transfer my account to hour fitness but to no availAt this point they are still not accepting my membership despite following what I was told to do by their [redacted] transition center back in JanuaryI also have the confirmation number that the payment was accepted by [redacted] the number is [redacted] From: [redacted] Sent: Tuesday, April 07, 11:AMTo: [redacted] ***Subject: [redacted] Payment and Contract [redacted] - I have attached the payment I made to [redacted] in January in an attempt to resolve my membership issueAs discussed, when I first became aware the gym had changed to hour fitness the staff at the front desk looked up my membership and indicated there was a payment issue with my account and it could not be resolved at the local gymThe staff indicated that it had to be resolved with the corporate officeThe staff provided the phone number and I called the following dayTo add, I never received any correspondence from [redacted] or Hour Fitness that the gym had been soldI had not been at the gym for several weeks due to a schedule change with my job Nor did I ever receive any type of communication that there was an issue with my yearly auto pay renewal from [redacted] After I explained the issue to the Hour Fitness call center I was transferred to a group that was handling the [redacted] transitionI believe the person I spoke to was [redacted] She indicated that I needed to first resolve the unpaid renewal fee before my account could be transferred to Hour FitnessI did follow up and made my payment to [redacted] which is attached [redacted] at that time indicated that the issue was at their end and my yearly auto payment was not taken as scheduledHowever, since that time I was not able to resolve the issue at the Hour Fitness level despite making the payment as originally advisedI believe I reacted as quickly as possible to resolve the issue once I realized the change in ownershipI attempted to resolve the issue as advised to reestablish my membership with 24Hour Fitness As discussed I have attached my original contract for which I had been in good standing since I am only seeking to reestablish my membership at the [redacted] location and continue my contract with Hour Fitness I truly appreciate the time and effort you have taken in regards to my membership issueSincerely, [redacted] Account [redacted] Phone Number – [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I was contacted finally from the corporate officeThey could not give me any details as to if the management will change to determine if I could go back into the same clubI w the same club, which I do think I would like to based on the class scheduleI also am concerned that the same manager that did not protect my safetyis now managing the club I do go to also I am requesting an upgrade on my membership to the super-sport that will open in months, and then I will have more choices as far as classes, so I will not "miss out" on the class schedule that I do miss, not going to the [redacted] ***I would also like to have a direct response from the management acknowledging what happened, instead of the lies that were said in the emails.I apologize that I did not think of these things when the corporate office finally called me because of the Revdex.com complaint, not because they heard what happened and were concerned
Dear [redacted] We have received a copy of your comments that were filed with the Better Business Bureau and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness endeavors Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Ms***, We have thoroughly reviewed your comments filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused Unfortunately we are unable to reach you by phone to discuss this matter At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist We thank you in advance for your patience in resolving this matter and look forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Ms [redacted] , We have received and thoroughly reviewed a copy of your comments that were filed with the Revdex.com After thoroughly reviewing this matter and investigating the reasons for the previous decision to revoke your membership, our Management team has determined that your membership privileges will not be reinstated We wish you success in your future fitness endeavors Sincerely,Hour Fitness Corporate
Dear [redacted] We have received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been addressed by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness endeavors Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] We have thoroughly reviewed your comments filed with the Revdex.com, and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern was addressed by the local District Manager Should you have any further questions or concerns regarding this matter, please contact the District Manager directly for assistanceOnce again, we apologize for any inconvenience that this may have caused and wish you and your family success in your future fitness endeavors Promoting Health and Fitness,Hour Fitness Corporate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI received a phone call on Wednesday afternoon (2-18-15) from [redacted] , the Club Manager at wHr Fitness in Lewisville, Texas We talked for about minutes As expected, he said nothing that really addresses the issues with this business It all comes down to that their is zero membership accountability, and this business has NO policies in place when it comes to compliance among its members For example, the issue with so many lockers in mens locker rooms having locks on them (about locks on lockers when there are only two or three male members at the gym working out) Placing a notice (usually a taped notice that can be moved or removed by anyone) on the locker advising the member to remove the locker contents, is USELESS Less than a week later, the same situation exists, because Hr Fitness makes NO effort to determine WHO the culprits areThis is one of the worst run businesses in the metroplex And just continues to get worse Another example, in my phone conversation with [redacted] , I mentioned the blasting garbage spewed over the sound system (do not insult me and say that it is music), and [redacted] said to mention it to the front desk person and that person would turn it down Well, this morning (Thursday the 19th) I did just that, and the front desk young man REFUSED to turn it downThis business cannot attract quality members because those that do sign up for a one month membership or so, do not renew (I have personally talked to MANY who say they will not renew membership because of how badly the place is run) No wonder the turnover rate for employees at this business is astronomical [redacted] mentioned that past Managers being promoted; those managers that have been there should have been DEMOTED or better yet FIRED for such lack of managerial skills Regards, [redacted]
Dear [redacted] We have received a copy of your comments filed with the RevDex.com, and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Ms [redacted] , We have received a copy of your comments that were filed with the RevDex.comHour Fitness prides itself on our commitment to provide our members with the highest level of ***isfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Ms [redacted] , We have received a copy of your comments that were filed with the RevDex.com, and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness endeavors Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Thank you for your response.Our records indicate that your concern has since been resolved by the local Club Manager Should you have any further questions or concerns regarding this matter, please contact the Club Manager directly for assistance We wish you continued success with your future fitness endeavors Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] We have received a copy of your comments that were filed with the RevDex.com, and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
As indicated I was first directed from the staff at the [redacted] location that there was an issue with my account due to the fact my auto payment was not takenI was given the customer service number [redacted] to call to resolve due to the fact that the staff indicated it could not be resolved at the club levelWhen I called this number I was transferred to a department that was handling issues with the [redacted] transitionAs stated I do not recall the person's name that I spoke toShe indicated in order to transfer my account I had to resolve the payment issue with [redacted] .I did contact [redacted] the very next day and after speaking with the customer service representative he did indicate that the issue was the yearly renewal was not taken which was on auto payI made the payment of $which I have already provided by copy of the actual charge on my credit cardIn addition I provided the [redacted] payment confirmation number which was [redacted] I was told by hour fitness that my account could be transferred once payment was made but to no availI begin this process early on shortly after the take over not to let time lapse but to date my account still has not be transferred to a hour account
Dear [redacted] We have received a copy of your comments that were filed with the RevDex.com regarding your local club, and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been addressed by our office Should you have any further questions or concerns, please let us know We thank you for your valued business and wish you continued success with your fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office