Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I told the representative of hour fitness that I would consider the billing issue resolved when I saw the credit applied to my cardI have not seen that yet which is the basis of my complaint in the first place, that is not following up and actually doing what they said they were going to do Regards, [redacted]
Dear [redacted] As previously stated, both Hour Fitness and the local police department have concluded their investigations, and no further action will be taken at this timeWe are sorry that you are not satisfied with the resolution; however as a company we feel that we have made a good faith effort in addressing your concern.Promoting Health and Fitness, Hour Fitness Corporate Office
[redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have to pay to them Extra monthly fee (in addition to my regular yearly payment) to upgrade my membership from Sport club to "Super Sport" one.The regular price for that upgrade is $per month, they offer me a $discount (which is already available for the public on there web site!), so I have to pay extra $per month for the upgrade, that is $per year This extra fee is 375% more than my current Sport Club membership cost.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and talked to them on the phone todayTheir response is acceptable but has not yet been given to me in writing Once I have received their resolution in writing and they have processed everything I will let the Revdex.com know However at this time I feel this complaint should be let unresolved for at least two more weeks (the time period Hour Fitness has asked to finalize paperwork) Regards, [redacted]
Dear [redacted] We have received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by the local Club Manager Should you have any further questions or concerns, please contact the Club Manager directly for further assistance Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Mr [redacted] , We have received and thoroughly reviewed your comments filed with the Revdex.com regarding your Hour Fitness club locationWe sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern was resolved by the local Club Manager Should you have any further questions or concerns regarding this matter, please contact the Club Manager directly for assistance Once again, we apologize for any inconvenience that this may have caused and thank you for being a member Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] We have received and thoroughly reviewed your comments filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused Unfortunately we are unable to reach you by phone to discuss this matter At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist We thank you in advance for your patience while resolving this matter and look forward to your reply Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
We have received a copy of your comments that were filed with the
RevDex.com and sincerely apologize for any inconvenience that this may
have causedHour Fitness prides itself on our
commitment to provide our members with the highest level of satisfaction
possible We
take feedback from our members very seriously and sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that both Hour Fitness and the local police department have concluded their investigations, and no further action will be taken at this timeShould you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
We have received a copy of your comments that were filed
with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
We have received a copy of your comments filed with the RevDex.com, and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors
Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
THIS HAS BEEN RESOLVED.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** HOUR FITNESS has not contacted me in person, or by email about my request on how I would like the problems resovled that have occurred at their place of businessI know that you have contacted them from your email transmittals, and from my recent attending at the gym since 12/05/that they resolved the issue
On 12/14/the issue again is unresolvedCan you please contact them to inquire how they plan on resolving this most current dispute. Thank you, *** ***
Dear *** ***
We have
received and thoroughly reviewed your comments filed with the
Revdex.com regarding your local Hour Fitness club, and sincerely
apologize for any inconvenience that this may have caused
Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities
Our records indicate that your concern was resolved by the local Club Manager
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance
Once again, we apologize for any inconvenience that this may have caused and
thank you for being a member
Promoting Health and Fitness, Hour Fitness Corporate
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** *** has called me and apologized for the failure of notice of the acquisition of my accountHe said he will refund my January dues back to my credit cardUntil that refund reflects on my account, I do not accept their response.Regards,*** ***
Dear *** ***,
We have received and thoroughly reviewed your letter that was filed with the
Revdex.com regarding your Hour Fitness membershipWe sincerely
apologize for any inconvenience that this may have caused
Hour Fitness prides itself on our commitment
to provide
our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities
Our records indicate that your concern was resolved by the local Club Manager
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance
Once again, we apologize for any inconvenience that this may have caused and
thank you for being a member
Promoting Health and Fitness,
Hour Fitness Corporate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Date Sent: 11/18/8:24:PM
Revdex.com:
I have contacted the Altadena, California gym where I hold my membership four times without a return call from any manager
I'm NOT satisfied with their out comeI would like to speak with someone to have my matter resolved, please
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
-------------------------------------------------------------------
---------- Forwarded message ----------
From: ***
Date: Tue, Nov 18, at 5:PM
Subject: 24hour Fitness
To: "[email protected]"
Revdex.com,
My case nbr *** with the above company was NOT resolved!
I made several attempts to contact the manager and they do NOT return my calls
How can I resolve this matter?
Thank you,*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Mr***,
We
have received and thoroughly reviewed a copy of your comments that were filed
with the Revdex.com
As
stated in your membership agreement, Hour Fitness reserves the right to
terminate a membership if that member fails to follow any Hour
Fitness
membership policies or club rules, or if a member displays conduct that is
adverse or harmful to the best interest of Hour Fitness, its employees, its
members or its guests.
As per
our letter mailed to you on or about April 4, 2014, after thoroughly revi***
this matter and investigating the reasons for the previous decision to revoke
your membership, our Management team has determined that your member ship
privileges will not be reinstated.
We wish you success in your future fitness
endeavors
Sincerely,
Hour Fitness Corporate
Dear *** ***
We have received a copy of your comments that were filed
with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I told the representative of hour fitness that I would consider the billing issue resolved when I saw the credit applied to my cardI have not seen that yet which is the basis of my complaint in the first place, that is not following up and actually doing what they said they were going to do Regards, [redacted]
Dear [redacted] As previously stated, both Hour Fitness and the local police department have concluded their investigations, and no further action will be taken at this timeWe are sorry that you are not satisfied with the resolution; however as a company we feel that we have made a good faith effort in addressing your concern.Promoting Health and Fitness, Hour Fitness Corporate Office
[redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have to pay to them Extra monthly fee (in addition to my regular yearly payment) to upgrade my membership from Sport club to "Super Sport" one.The regular price for that upgrade is $per month, they offer me a $discount (which is already available for the public on there web site!), so I have to pay extra $per month for the upgrade, that is $per year This extra fee is 375% more than my current Sport Club membership cost.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and talked to them on the phone todayTheir response is acceptable but has not yet been given to me in writing Once I have received their resolution in writing and they have processed everything I will let the Revdex.com know However at this time I feel this complaint should be let unresolved for at least two more weeks (the time period Hour Fitness has asked to finalize paperwork) Regards, [redacted]
Dear [redacted] We have received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by the local Club Manager Should you have any further questions or concerns, please contact the Club Manager directly for further assistance Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Mr [redacted] , We have received and thoroughly reviewed your comments filed with the Revdex.com regarding your Hour Fitness club locationWe sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern was resolved by the local Club Manager Should you have any further questions or concerns regarding this matter, please contact the Club Manager directly for assistance Once again, we apologize for any inconvenience that this may have caused and thank you for being a member Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] We have received and thoroughly reviewed your comments filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused Unfortunately we are unable to reach you by phone to discuss this matter At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist We thank you in advance for your patience while resolving this matter and look forward to your reply Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
We have received a copy of your comments that were filed with the
RevDex.com and sincerely apologize for any inconvenience that this may
have causedHour Fitness prides itself on our
commitment to provide our members with the highest level of satisfaction
possible We
take feedback from our members very seriously and sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that both Hour Fitness and the local police department have concluded their investigations, and no further action will be taken at this timeShould you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
We have received a copy of your comments that were filed
with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office
Dear *** ***
We have received a copy of your comments filed with the RevDex.com, and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors
Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
THIS HAS BEEN RESOLVED.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** HOUR FITNESS has not contacted me in person, or by email about my request on how I would like the problems resovled that have occurred at their place of businessI know that you have contacted them from your email transmittals, and from my recent attending at the gym since 12/05/that they resolved the issue
On 12/14/the issue again is unresolvedCan you please contact them to inquire how they plan on resolving this most current dispute. Thank you, *** ***
Dear *** ***
We have
received and thoroughly reviewed your comments filed with the
Revdex.com regarding your local Hour Fitness club, and sincerely
apologize for any inconvenience that this may have caused
Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities
Our records indicate that your concern was resolved by the local Club Manager
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance
Once again, we apologize for any inconvenience that this may have caused and
thank you for being a member
Promoting Health and Fitness, Hour Fitness Corporate
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** *** has called me and apologized for the failure of notice of the acquisition of my accountHe said he will refund my January dues back to my credit cardUntil that refund reflects on my account, I do not accept their response.Regards,*** ***
Dear *** ***,
We have received and thoroughly reviewed your letter that was filed with the
Revdex.com regarding your Hour Fitness membershipWe sincerely
apologize for any inconvenience that this may have caused
Hour Fitness prides itself on our commitment
to provide
our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities
Our records indicate that your concern was resolved by the local Club Manager
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance
Once again, we apologize for any inconvenience that this may have caused and
thank you for being a member
Promoting Health and Fitness,
Hour Fitness Corporate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Date Sent: 11/18/8:24:PM
Revdex.com:
I have contacted the Altadena, California gym where I hold my membership four times without a return call from any manager
I'm NOT satisfied with their out comeI would like to speak with someone to have my matter resolved, please
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
-------------------------------------------------------------------
---------- Forwarded message ----------
From: ***
Date: Tue, Nov 18, at 5:PM
Subject: 24hour Fitness
To: "[email protected]"
Revdex.com,
My case nbr *** with the above company was NOT resolved!
I made several attempts to contact the manager and they do NOT return my calls
How can I resolve this matter?
Thank you,*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Mr***,
We
have received and thoroughly reviewed a copy of your comments that were filed
with the Revdex.com
As
stated in your membership agreement, Hour Fitness reserves the right to
terminate a membership if that member fails to follow any Hour
Fitness
membership policies or club rules, or if a member displays conduct that is
adverse or harmful to the best interest of Hour Fitness, its employees, its
members or its guests.
As per
our letter mailed to you on or about April 4, 2014, after thoroughly revi***
this matter and investigating the reasons for the previous decision to revoke
your membership, our Management team has determined that your member ship
privileges will not be reinstated.
We wish you success in your future fitness
endeavors
Sincerely,
Hour Fitness Corporate
Dear *** ***
We have received a copy of your comments that were filed
with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office