Vantage Floor Coverings

As outlined in the previous correspondence, the consumer operated outside of our Refer A Friend programs Terms of Service for his personal monetary gainAs the consumer abused the program, the merchant has exercised their right to close the consumers accountThe consumer has had all deposits refunded, ensuring that he is at no net loss while operating on the platformAt this time the merchant deems this matter resolved as all deposits have been refunded, and the consumer operated well outside of the merchants terms of serviceIf further mediation is necessary, we will be happy to comply.

Retrieving a W(which requires at SSN or EIN) from all consumers who utilize our product, and wish to withdraw their funds is a mandatory procedure. To follow US Federal Tax Guidelines, DraftKings is responsible for obtaining the Winformation to be able to distribute the correct tax forms at
the end of the yearAs retrieving this information is required by Federal Law, the consumer must fill out the form to ensure that DraftKings is in line with US Federal Tax GuidelinesOnce the consumer completes this form, they will be able to withdraw their fundsWe will be more than willing to work with them during this process to resolve this matter.

Per DraftKings rules, players lock at the scheduled start time of the contest, regardless of when the delay is announced or whether it is eventually postponed to a later dateA player becomes locked and may not be added or removed once the contest start time has passed.DraftKings does not issue
refunds for the following:GAME CANCELLATIONS, POSTPONEMENTS OR INACTIVE PLAYERSIn the event that a scheduled game is cancelled, preempted, or postponed for any reason, no points will be awarded for players in the cancelled, preempted, or postponed game or event.We understand that this was an extremely rare and unforeseen circumstance and we thank you for your patience.

Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s). For example, you deposit $from a *** cardWith that $you enter a contest and win another $When you withdraw the full $75, $of it will go back to that same *** while the other $will go back to either a *** account or as a mail check.Also, we ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen, closed, etcThat way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawalsFurther, once a deposit source is banned from our database, it will no longer be eligible for deposit

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I sent an email to [email protected] yesterday I do not have the email from *** in Accounting I attached a copy of my Drivers License along with the incident number, and asked them to forward to *** I even had my cable company check to see if I received an email from *** regarding the incident, I did not, nor was it in my spam I have to date not received any responses from my emails to "[email protected]", nor from anybody at Draft Kings The only responses I receive are through the Revdex.com I would be happy to fax a copy of my license if you provide a number I've never had this problem with previous large withdrawals, but have now supplied you with the requested information via your "support" email. Regards,
*** ***

Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other
payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s). For example, you deposit $from a *** cardWith that $you enter a contest and win another $When you withdraw the full $75, $of it will go back to that same *** while the other $will go back to either a *** account or as a mail check.The consumer has had a total of three withdrawal requests processed by the merchantThe three confirmations the consumer received are below: To: ***From: DraftKings Subject: Withdrawal Request CompletedHi ***,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Direct Pay $via Check to *** ***
*** *** ***
*** ** ***
***Please let us know if you have any questions.Thanks,DraftKings Support To: ***From: DraftKings Subject: Withdrawal Request CompletedHi ***,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Direct Pay $via Check to *** ***
*** *** ***
*** ** ***
***Please let us know if you have any questions.Thanks,DraftKings SupportTo: ***From: DraftKings Subject: Withdrawal Request CompletedHi ***,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Direct Pay $via Check to *** ***
*** *** ***
*** ** ***
***Please let us know if you have any questions.Thanks,DraftKings Support

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments hereThe responses given by the site does not resolve the issue what so everThey still have not made my funds available. .]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We will be sure to pass along this case to our Marketing and Advertising teams for further reviewAgain, you a free to withdraw your balance at any time via the My account page.

Per our terms of use, We reserve the right to cancel Contests at any timeIn the event of a cancellation, all entry fees will be refunded to the customer.Please note that this draft group was not cancelled solely because of the postponed gamesThere was an error when adjusting the contest start
time of the draft group after the official announcement that the 2:and 2:games had been postponed.Due to the error the go live process of the contest started before the original 2:start time, and well before the the intended adjustment time of 4:The contests went 'live' at roughly 1:There were many different issues that subsequently created a less than ideal experience for a high number of usersAs a result of evaluating all factors, we decided it was in the best interest to cancel the slate.I understand that this is less than ideal, and we are going to do everything in our power to make sure that this does not happen again going forwardThank you for your patience and your understanding.Thank you,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I never received a check from Draftkings
Regards,
*** ***

We understand that having players in an NBA game that was postponed is an unfortunate situation that does not create the DraftKings experience you were hoping for. We know that being negatively affected by the postponement is frustratingWe extended an invite to the customer to participate in
a free $10,free roll contest, and refunded his commissions for the affected entries, which we believe is an amicable resolution.

DraftKings is currently working with the consumer and *** to resolve this matterThe consumer inserted the incorrect *** email address upon a withdrawal request, thus leading to the payment to be sent to another verified *** account that resembles the consumersBelow is our interaction with the consumer thus far regarding this matter and we will continue to work with the consumer via our internal channels while we await a reply from ***. Can you update me with any changes to the situation thank you for your help with this I appreciate it it is very stressful to be out dollars *** said they need you guys to contact them so they can switch the money back to you guys and then you can send it to the correct address thanks again *** ***Sent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** Thursday 02:pm*** is working on it***.***151 Thursday 02:pmI talked to *** they did the you need to get in touch with them to see if something can be done how can you know for sure that one of your workers didn't forget to out the behind ***.*** yoh can't know that for sure either Way it probably is my fault but I shouldn't be out because I forgot to put the either there is a way to change the transactionBack to me if you get in touch with *** please do this for me I need the moneySent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** Thursday 01:pm***,This was your errorWe send the funds to the *** address exactly as the user has inputted it, either on our site or on ***As *** mentioned to you, we are working with *** now to see if there is anything we can do.Thank you.***Customer Experience Associate DraftKings Inc.***.***151 Thursday 01:pmSo your saying I'm out dollars because you forgot to put the after the ***.*** This could have been my error but it also could of been yours and no on eseems to care if this isn't staightened out I will not be playing here anymore and I'm an everyday playerSent via the *** *** ** 5, an *** 4G *** ***-------- Original message -------- From: DraftKings Support Date: 10/15/12:PM (GMT-06:00) To: "***.***151" Subject: [DraftKings] Re: Withdraw# Please type your reply above this line #Your request (#***) has been updated.*** * (DraftKings)Oct 15, 1:PMHey ***,We are going to reach out to *** to see if there is anything we can do, but due to the funds being sent and received to a Verified account it may be difficult to retrieve the payment.Best,***DraftKings Inc.***.***151Oct 15, 1:PMI understand it was my name but it's not me there is more than one *** *** and you sent it to someone else that is not my email address or *** account you guys ys made the error I feel and I need to talk to a supervisorSent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------***.***151Oct 15, 1:PMBut that is not mine how do you know you didn't get the account wring either way it's not mine and not me that money went to someone else I need to talk to a supervisor I feel you guys made the error and now I am out dollars how can your company be alright with this I have made multiple withdraws and never typed the wrong email I need that moneySent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** * (DraftKings)Oct 15, 1:PMHey ***,Like I said before, the *** account we sent the funds to is the account you typed in while requesting your withdrawalIf you do not have access to that account, we cannot have *** cancel the payment as it was sent to a Verified *** account with your name attached to it.Best,***DraftKings Inc.***.***151Oct 15, 12:PMAnd your telling me that it couldn't ha e been your error *** won't help me now I'm just suppose to be out dollars and you guys won't make an effort to contact *** and tell them there was an error so they will send me the money Hu 6w1qq daSent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** * (DraftKings)Oct 15, 12:PMHey ***,That is the email address you provided us at the time of your withdrawal requestThose funds were then received to that *** account and if you contact *** with the Transaction ID they should be able to help you locate the funds.Best,***DraftKings Inc.***.***151Oct 15, 12:PMThat is not my email address that is my username ***.*** but my email is *** how do you know it wasn't your error but none the less the money is somewhere else not in my account can you try to get my money to my account can I speak to a supervisor if you can't help me any furtherSent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------***.***151Oct 15, 11:AMSo what I'm just out the money that's not my email address so how do I get the money can't you tell *** you made a mistake and sent it to the wrong email if I tell them you made a mistake they won't give me my money backSent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------***.***151Oct 15, 11:AMThat's not even my email addressSent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** * (DraftKings)Oct 15, 11:AMHey ***,The payment completed to the *** account you requested the withdrawal to (***)If you provide *** with the following Transaction ID they'll be able to locate the funds.***Best,***DraftKings Inc.***.***151Oct 15, 9:AMOk wil I b able to recover my moneySent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** (DraftKings)Oct 15, 9:AMHi ***,Please stand by for instructions from our Accounting Department, who will contact you on this thread for any next steps to take.Thank you,***Customer Experience AssociateDraftKings Inc.***.***151Oct 15, 8:AMHow there be no safeguards in place for this happening my email is *** that is the same account I have had from the beginning the one I use every time so where is my moneySent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------***.***151Oct 15, 8:AMIt's *** so what do I do now that the money was sent to the wrong placeSent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** * (DraftKings)Oct 15, 6:AMHi *** -We paid out your *** *** email addressIf this email address is correct, you may have to manually claim these funds through the email you received from ***If you have any other questions, please let us know!Best,***Customer Experience Team LeaderDraftKings Inc.***.***151Oct 15, 12:AMI'm contacting the Revdex.com no one will tell me where my money is dollars you guys said it went to *** it's not there and they said not pending what is going on someone needs to let me know where my money isSent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** * (DraftKings)Oct 14, 11:PMHi ***.***151,We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this emailPlease also utilize our FAQ page (

The merchant does not have a phone line for customer related mattersWe receive a very high volume of inquires per day and the most efficient way to address all of them is via emailPhone support, would hinder our ability to fully address all inquiries received on a given dayAll customer related inquiries are fielded via email and instant chat currentlyRetrieving a Wis required to be in line with Federal Tax RegulationsAs it is DraftKings responsibility to obtain these forms and follow these regulations, consumers must fill out this form prior to withdrawing their fundsOnce the form has been completed, the consumer will be able to withdraw their funds without any restrictions. Declaration and payment of all income taxes associated contest winnings are the sole responsibility of the contest winner

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We apologize if you feel misled in any way regarding our deposit bonusI can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expectedI have forwarded your message containing your concerns and feedback through to our
Marketing and Advertising TeamsIn addition, you may withdraw your current account balance and our Accounting Department will process your withdrawal within hours. Our deposit bonus is a rewards based program, used to promote frequent play on our siteOur advertising is meant to motivate users to visit and ultimately join DraftKingsWe do our best to provide the details of the deposit bonus programOn the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is releasedFurther, we have a greater explanation of the terms in our FAQs and our Contact Us page. The deposit bonus releases in increments of $for every Frequent Player Points (FPPs) you earnFPPs are earned when joining any paid contest on the siteYou do not receive FPPs when you enter free contests, such as FreeRollsThe higher the entry fee, the more FPPs you earn upon joining that contestIn addition, once you have earned or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experienceI want to thank you for reaching out with your feedback, and we appreciate and value you as a new userIf there is anything else we can do, please do not hesitate to reach out

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Draftkings has stated that checks have been sent for my winnings and I have yet to receive them- SEE BELOW *** @ $*** @ $Here is the email that was sent as a reply: # Please type your reply above this line # Your request (#***) has been replied toTo respond, reply to this email or follow the link below: http://draftkings.zendesk.com/requests/*** *** (DraftKings) Nov 23, 12:AM Good Evening, I apologize for the confusionThe confirmation that was sent is the only withdrawal that populates from your account in the last daysWhen specifically was this withdrawal made? I do not see a withdrawal of those amounts in our systemBest, *** Customer Experience Associate DraftKings Inc*** Nov 22, 11:PM Hello- Theses have nothing to do with your responce- they don't even add up to the $your referring to? Those two confirmation numbers below are relating to checks that were suppose to be sent!!! *** @ *** @ ________________________________ *** (DraftKings) Nov 22, 11:PM Good Evening, Your $DraftKings Withdrawal has been processedPlease check your My Account page for details of how your request was processedYour confirmation number is ***Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested*** refunds will take 3-business days to show in your accountCredit Card refunds will take 2-business daysHow your withdrawal was fulfilled: - Refunded transactions totaling $to *** card ending in ***- Refunded transactions totaling $to *** card ending in ***Best, *** Customer Experience Associate DraftKings Inc*** Nov 22, 11:PM None of this jargon applies to me and what my issue is/are- ________________________________ *** * (DraftKings) Nov 22, 11:PM Hi ***, We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this emailPlease also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist youQI am in a permitted jurisdiction, however, my account is showing as restricted? AYou are receiving this message due to your current geographic locationOur systems have determined that you are in a prohibited jurisdiction and once you have returned to a permitted jurisdiction of play, you will regain full site accessYou will not be able to deposit funds or enter contests while you are in a prohibited jurisdiction of playIf you believe you have received this message in error, please respond with your Reference NumberIf you have already provided your reference number, please use either our Android or IOS applications while we continue to validate your desktop IP addressQHow come I have not been paid out for my MMA contest on 11/21? AWe are currently working with our stats provider to confirm all final stats for the contest slateOnce we have the finalized and confirmed box scores, we will initiate payoutsWe hope to have this done as soon as possibleQHow does the deposit bonus work? I deposited money but the funds were not matched? AYou can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the pageThe deposit bonus releases in increments of $for every Frequent Player Points (FPP's) you earnFPP's are earned when joining any paid contest on the siteYou cannot directly access your deposit bonus to enter contestsYou must release it $at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contestsQI referred a friend to the site, however, I did not receive the bonus? AIn most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial depositPlease provide your username and the username(s) of the referrals in questionWe will investigate the issue and apply credits accordinglyQHow do withdrawals work? How do I get my money? AAll winnings are credited to your DraftKing's AccountYou can then use them to enter contests again or withdraw themAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderWe ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closedThat way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawalsAgain, please respond directly to this email if your inquiry was not addressed and one of our Customer Experience Associates will follow up as soon as possibleWe apologize for any inconvenience this may cause and thank you for playing on DraftKings! *** Customer Experience Team Leader DraftKings Inc*** Nov 22, 10:PM I have not received these Checks- Why Not! *** @ *** @ This email is a service from DraftKingsDelivered by ZendeskMessage-*** I just my winnings!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Complaint ID #***It looks like my rejection to the merchants response was not saved in the system.A Revdex.com representative asked me to email my response.I reject Draftkings response. 1.) My credit card company initially sent paperwork to Draftkings and there merchant bank in order to verify the charge and state that it wasn't a duplicate (I disputed charge because I thought it was a duplicate)It's not a duplicate its a valid charge. Draftkings Merchant Bank failed to respond to my credit card companies dispute claim within days.My credit card company needs a response from Draftkings and there merchant bank in order to drop the dispute and process the $charge as I've requested that they doI've attempted to contact Draftkings via the number they provide with a representative of my credit card company on the line and nobody answers.2.) I'm asking that Draftkings and there merchant bank to verify the charge with my credit card company so that they can drop the disputeMy credit card company will not drop the dispute since they initiated the dispute and the proper protocol requires a response.Thanks,
*** ***
Regards,
*** ***

All promotional credits, are issued 24-hours after registrationWe (DK Support) do not credit the users with promotional material as it is the partners responsibility to execute the fulfillment agreement between the consumerThe consumer must contact the company whom offered the
membership for more information.

The consumer's withdrawal request was cancelled by our Accounting Department as they failed to provide their ID from a November 4th requestThe consumer did reply to Incident #*** yesterday at Yesterday 11:am, which was after their withdrawal request was cancelledAs the consumer's
account was verified in our system (they have this recorded in the aforementioned incident number) they can simply submit their request again and our Accounting Department will approve the request for processingThe only reason there has been a delay in processing is due to the user not providing the requested verification documentation until yesterday, which again, was only after their request was cancelled.