Vantage Floor Coverings

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Yes, upon further review of your T&C's which might as well be entitled *** ***, I find in no area that it states you will freeze a players account and thus remove them from any entries in which DraftKings has already acceptedThe reality is that if this was a problem depositing with a friends card it should fall on DraftKings plate to disable such opportunity for payment to go throughSimple, his name on the card doesn't match my name on the accountHow hard is that? This would avoid any and all confusion by the customer who doesn't have weeks, a bottle of B-and absolute silence to read your T&C'sThe secondary issue which I perceive to be the bigger of the two is that DraftKings allowed me to fun entries into a tournament, solely with the money from my friends card (which apparently is against the rules of DK) and did nothing to stop thisIf I have the ability to deposit with someone other than my name and the funds become mine essentially, then my entry to the tournament should have countInstead I was not notified of the error or non-compliance to the rules on page 347, rather my money was deposited, entered into a tournament after many hours of strategy and research and then pulled in the last second and put my account on lock-downI wasn't given a text, an email, or an alertAll my time and energy out the window because of lack of communication, which again, seems to be the issueI tried to go on chat which says Draftkings has been away for the last weeksI even sent emailsMy replies only consisted of automated garbage that repeated itself over and over regardless of the replyThis is unacceptable! If a rule was broken so be it, but the lack of communication and misleading to believe I was in the tournament caused the entirety of this complaintWhat DraftKings did was unfair, unjust and completely selfishNo I dont play $25,a week on there, but my money and my time is just as valuable as the guy who is depositing his mortgage every monthWe all should be entitled fair opportunity and not made to feel like we can be abused and not treated like we are nothing to themWord of mouth is the strongest referral for anything in life, and while I am sure they have a large market share I find it hard to believe they would make me go through so many emails with the same repetitive reply that didn't address my questions or concernBecause of this I dont have trust in DraftKings and feel they are only out there for the big fishMy customer experience was well below the experienceI've had issues resolved more timely and more pleasantly at the *** than I have at the ***Yes, they refunded my money, but after too many emails providing the same info over and over again that fell on deaf ears
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
On the 11th of November, New York state AG *** *** issued letters of Cease and Desist to both Draftkings and ***. *** no longer takes wagers in New York in compliance with the order to Cease & Desist. Draftkings continues to accept wagers in the state of New York, in violation of the order to Cease & Desist !!!

My account is ***, and it is restricted by DraftkingsI cannot deposit, make a withdrawal, or participate in their services The balance is $224.00.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** As I have stated from the beginning of the dispute no one else has made any deposits to my account except meAnd that was only time in the beginningAs previously stated by draftkings their own policy is to only allow person to deposit to an accountThere should have never been an issue with my account because if they followed their own policy it would have been denied and I should of been notified of fraudulent activity on my account and this could of been taken care of thenNow that I have won an amount of money over my deposit it becomes a problemAnd thats only after I told them I didnt recognize the credit card numbers they had attached to my accountI sent the required drivers licence photo to verify my identity as I am the only person that should have any credit card information on fileThey have a policy that basically lets them deny someone they money they won because of their own screwup
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. if the business would actually make contact with me they would u see stand that the account they are referring to is not the one I am referring too! I had previously set up an account that was also shut down due to their incompetenceWhen I tried to redo the accounts I set a new one up for myself, son, and wifeThey actually took much more than $out of my account during this processThankfully, *** was able to research and conclude that draft Kings had acted fraudulently and refunded some of our moneyWe were looking for the final $to be refunded when we sent this email...$that has nothing to do with the account this business mentioned aboveFor a company that deals with taking so much of people's money they really should offer phone customer serviceIssues get lost in translation when done through emailAs you can see this company isn't even understanding or discussing the account issue at hand hereI've never received such terrible customer service as this companyIt's easy to see why they have a terrible Revdex.com rating.
Regards,
*** ***

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The merchant has provided the consumer the compensation desired by the consumerAt this time, the merchant deems this matter resolved, but will be willing to comply with any additional mediation.

We clearly state in our Terms of Use the following which this consumer failed to review. "Authorized Account Holder" is defined as the natural person years of age or older who is assigned to an e-mail address by an Internet access provider, on-line service provider, or other organization
(e.g., business, education institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address for registration on the WebsiteBy inputting a payment method to participate in real money contests, the Authorized Account Holder hereby affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the WebsiteIt shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I will accept the refund but I must deny the claims of the business responding to meIt shouldn't matter how high service volumes are at the time, a simple email response to someone who has such a minor issue should take no time at allEspecially with such a small dollar amount on top of ME having to remind the company MYSELF of how they have continuously ignored meI greatly appreciate my refund after all of my begging and I wish your business well and hope you practice fairness in all your endeavorsIf you can, please provide me with which one of MY debit cards in MY name that I uploaded MY funds with you will be charging the $back to since you guys have EVERYONEs card information on file for confirmation please and thank youI need to know for tracking purposes and to ensure that the funds have been sent back to me in a timely mannerThanks in advance for your cooperation
Regards,
*** *** ***

The consumer did deposit funds to their account, however, filed disputes with their bank for the total amount and won those disputesAs a result, they were refunded by their bank for the disputes they filed and if the merchant was to refund them, they would receiving subsequent funds they are not
entitled tooThe consumer must take this matter up with their bank as there is no further action needed between the consumer and merchant as the consumer filed disputes with their bank.

This consumer did not provide any specifics in their refusalThere is no further action the business can take.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Im Deeply saddened by this whole situation you have no proof of either claimsMy father has had one account and one account onlyYou asked for the id's of everyone we provided them and proved you wrongMay I ask why my mother's account is banned also? We did nothing And now my whole family can't play, and you stole 200$This is absurdI have never offered money for referrals and no one has ever multi accounted and you have zero proofPlease re-think your decisions as you have no proof of these absurd claimsIf I need to attach all of our id's again email me personallyI Have proved times now that we have people all of with their own account
Regards,
*** ***

As a leader in the Daily Fantasy Sports industry, we take the trust of our community very seriously and remain fiercely committed to the integrity of DraftKings’ Daily Fantasy Sports product.Effective immediately, DraftKings employees will be permanently prohibited from participation in any public
daily fantasy games for moneyWe will also prohibit employees from any Daily Fantasy Sports contest operator from participating in games on DraftKingsWe are glad to see that others in the industry have followed suit and believe that this is an important next step in retaining the trust of our players.DraftKings has engaged a legal team from *** ***, led by former United States Attorney *** ***, to review our findings and conduct an investigation specific to the allegations against one of our employeesWe will release the summary of those findings upon completion.Furthermore, in order to maximize the integrity of our product and the protection of our players, we have been working with *** *** to advise us on ensuring that our policies and practices are second to none.DraftKings’ explosive growth is a testament to our ability to deepen our fans’ engagement with the sports they loveWe are committed to reinforcing the trust and security of our millions of loyal customers. The evidence clearly shows that the employee in question did not receive the data on player utilization until 1:p.mET on Sunday, September Lineups on *** locked at 1:p.mET that day, at which point this employee (along with every other person playing in a *** contest) could no longer edit his player selections This employee could not have used the information in question to make decisions about his *** lineup Again, there is no evidence that any information was used to create an unfair advantage, and any insinuations to the contrary are factually incorrectAs an industry, DraftKings, along with and the Fantasy Sports Trade Association (FSTA) and ***, has always understood that nothing is more important than the integrity of the games we offer to fansFor that reason, the FSTA has included in its charter that member companies must restrict employee access to and use of competitive data for play on other sitesAt this time, there is no evidence that any employee or company has violated any rulesThat said, we have heard from our users that they would appreciate more clarity about the rules for this issueAs of now, we have decided to prohibit employees from participating in online fantasy sports contests for money, and we are also evaluating all of our internal controls.There is no issue between the consumer and the merchantThe consumer has failed to submit a withdrawal request for their remaining $balanceThey simply could have done this themselves, by going to their My Account page, clicking on Withdrawal and then submitting a requestAs the consumer has failed to do so at this time, we have submitted a withdrawal request on their behalf for $The consumer will receive a confirmation email from our Accounting Department once the request has been processedThe consumer can then expect to see these funds post to their deposit source within 2-business days.

The consumer provided the requested information last night to our support team and this morning I personally approved the withdrawal requestThe withdrawal request was processed by our Accounting Department on 11/18/09:11am. Below is the exact confirmation email that was sent to *** (which is the consumer's email associated with their account): Hi ***,Your $4,DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $via ***.- Direct Pay $4,via *** to ***Please let us know if you have any questions.Thanks,DraftKings Support

We have issue a refund to the consumer's account: *** * Dec 01:pmGood Morning,This issue is not in regard to any potential suspicious activity on your accountYou charged back $against DraftKingsWhen users chargeback we ban the account from useWe the refunded the remaining funds minus the $that you charged back.Please reach out to your bank and drop the disputeOnce we receive confirmation that the dispute has been dropped we will can move forward in reinstating your account.Best,***Customer Experience Associate DraftKings Inc.*** Dec 01:pmI have sent you this request nearly twenty (20) times and you have refused to answer or communicate with meI provided you with both numbers as provided by the Fraud Unit at *** ***The refunding of the money is only one issueWas another account setup and money then drawn from my bank without my consent? I have a legal right to know and I deeply concerned that my identity and clearly my bank information were compromised from either inside or outside your company. ||*** G || Dec (days ago) | | | || to DraftKings ||Why do I have two account numbers with DraftKings when I only opened one?Why do I have two account numbers with DraftKings when I only opened one?*** Nov 10:pmWhy do I have two account numbers if I only opened one account?*** Nov 09:pmGood Evening,Your account has been closed due to chargebacks from the issuing bankWe have refunded the funds in the account minus the $that was charged backThe account will remain closed until the dispute is dropped and can be seen as such in our systemPlease note, this process can take several weeks.Best,***Customer Experience Associate DraftKings Inc.*** Nov 09:pmI am not sure you researched why my account was restrictedMy location and your ability to verify it have nothing to do with why.You sent me the email stating I needed to access it to get back a portion of the money you seized.*** B Nov 09:pmHi ***,We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this emailPlease also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist you..QI am in a permitted jurisdiction, however, my account is showing as restricted?AWe recently updated our geographic location authentication systemsIMPORTANT: When you receive the request to allow your location, YOU MUST SELECT “ALLOW"If you disallow this permission, you will not be able to use the websiteFor additional information on how to troubleshoot any potential issues you may encounter please visithttp://status.draftkings.com.QHow does the deposit bonus work? I deposited money but the funds were not matched?AYou can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the pageThe deposit bonus releases in increments of $for every Frequent Player Points (FPP's) you earnFPP's are earned when joining any paid contest on the siteYou cannot directly access your deposit bonus to enter contestsYou must release it $at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contests.QI referred a friend to the site, however, I did not receive the bonus?AIn most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial depositPlease provide your username and the username(s) of the referrals in questionWe will investigate the issue and apply credits accordingly.QHow do withdrawals work? How do I get my money?AAll winnings are credited to your DraftKing's AccountYou can then use them to enter contests again or withdraw themAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderWe ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closedThat way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawals.Again, please respond directly to this email if your inquiry was not addressed and one of our Customer Experience Associates will follow up as soon as possibleWe apologize for any inconvenience this may cause and thank you for playing on DraftKings!*** Customer Experience Team Leader DraftKings Inc.*** Nov 07:pmWhy is the account still restricted if I am receiving an email like this?On Mon, Nov 30, at 3:PM, DraftKings wrote: Hi ***,Your $DraftKings Withdrawal has been processedPlease check your My Account page for details of how your request was processed. Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested*** refunds will take 3-business days to show in your accountCredit Card refunds will take 2-business days.How your withdrawal was fulfilled: - Refunded transactions totaling $to *** card ending in ***.- Refunded transactions totaling $to *** card ending in ***.Please let us know if you have any questions.Thanks, DraftKings Support

This matter has been resolved between the customer and the merchant: *** Sunday 05:pmGood Evening,I have closed your account and submitted a withdrawal for your account balance of $26.72.Our Accounting Department processes withdrawals Monday - Friday from AM-PMAny
withdrawal requests that come in after PM on Friday will be processed in the order that they were received starting the following Monday.Once our Accounting Department processes your withdrawal request (you'll receive a confirmation email), it typically takes anywhere from 2-business days for your funds to appear in your accountIf you request a check it can take up to two weeks to receive.If you have any further questions, please let me know!Best,***Customer Experience Associate DraftKings Inc*** Sunday 05:pmwe are not gonna email you pictures of our credit cards so just refund the money or he will do it at the bank since Ive used my cards here for weeks now you should not need them so refund his money and I will canel the account and go to ***________________________________*** Sunday 04:pmGood Afternoon,Unfortunately, we will require images of the cards ending in ***, ***, *** to be able to proceed with the verification of the account.Best,***Customer Experience Associate DraftKings Inc*** Sunday 04:pmI already sent these once,and as stated before my Father who authorized the transaction will not let me send a picture of his credit card to you or anyone else.if you cannot accept this then refund the money back to my father and unrestict my account its simpleif you will take the time to actually read what I'm saying.The best I can give you is the last digits of the card and if you don't do something he's gonna refute the transaction at his bankthe last of the card is *** that's the best your gonna get if its not enough than cancel it________________________________ Scan.pdf scan2.pdf* Sunday 04:pmGood Afternoon,Unfortunately we never received any images of the requested informationPlease reply to this email thread with the following information:A picture of the front and back of your driver's license A picture of the front and back of *** ***'s and *** ***'s driver's license A picture of the front and back of any card that you all used to depositBest,***Customer Experience Associate DraftKings Inc*** Sunday 04:pmyou've had three days to fix this .this is why when you can't talk to someone on the phone this happens.then instead of reading what I write you keep sending me automated responses that don't even pertain to my problem you *** you *** you ***.your customer service ***s how many time do I have to say you *** for you to assign this to a live person and fix this ***.________________________________*** Sunday 04:pmyou've had three days to fix this .this is why when you can't talk to someone on the phone this happens.then instead of reading what I write you keep sending me automated responses that don't even pertain to my problem you *** you *** you ***.your customer service ***s how many time do I have to say you *** for you to assign this to a live person and fix this ***.________________________________*** Sunday 04:pmyou've had three days to fix this .this is why when you can't talk to someone on the phone this happens.then instead of reading what I write you keep sending me automated responses that don't even pertain to my problem you *** you *** you ***.your customer service ***s how many time do I have to say you *** for you to assign this to a live person and fix this ***.________________________________*** * Saturday 08:pmHi ***,We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this emailPlease also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist you..QI had players in the *** vs *** game at was cancelled after the game had begunWhat happens to my players points?APer our contest rules,in the event that a scheduled game is cancelled, preempted, or postponed for any reason after the start of the contest that includes such cancelled, preempted or postponed game, no points will be awarded for players in the cancelled, preempted or postponed game or event.QI am in a permitted jurisdiction, however, my account is showing as restricted?AYou are receiving this message due to your current geographic locationOur systems have determined that you are in a prohibited jurisdiction and once you have returned to a permitted jurisdiction of play, you will regain full site accessYou will not be able to deposit funds or enter contests while you are in a prohibited jurisdiction of play.If you believe you have received this message in error, please respond with your Reference NumberIf you have already provided your reference number, please use either our Android or IOS applications while we continue to validate your desktop IP address.QHow does the deposit bonus work? I deposited money but the funds were not matched?AYou can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the pageThe deposit bonus releases in increments of $for every Frequent Player Points (FPP's) you earnFPP's are earned when joining any paid contest on the siteYou cannot directly access your deposit bonus to enter contestsYou must release it $at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contests.QI referred a friend to the site, however, I did not receive the bonus?AIn most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial depositPlease provide your username and the username(s) of the referrals in questionWe will investigate the issue and apply credits accordingly.QHow do withdrawals work? How do I get my money?AAll winnings are credited to your DraftKing's AccountYou can then use them to enter contests again or withdraw themAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderWe ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closedThat way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawals.Again, please respond directly to this email if your inquiry was not addressed and one of our Customer Experience Associates will follow up as soon as possibleWe apologize for any inconvenience this may cause and thank you for playing on DraftKings!*** Customer Experience Team Leader DraftKings Inc.*** Saturday 06:pmive sent what you wanted you've not responed.I followed the link from my email and it won't except my password.I try new member it says I'm already a member.it says we sent a password reset to my email it doesn't send it.your systems are flawed and don't work your slow and unprofessional I just want my account to work.We enetered all the stuff you wanted and you still will not respond

We will be happy to help this customer, however, we will require a little more context surrounding the complaintOnce we have more information, we will be happy to help.

Please find my attached Drvers License*** from accounting apparently tried to send me an email yesterday requesting my license, but I never received the email, nor was it in my spam....The cable company even checked and it could not be foundPerhaps he had my email wrong, it's ***,not.com.I'm trying to withdraw some money, and requested on Nov8th 2015, but the Administration cancelled it yesterday, so I requested a withdrawal of 4850.I cannot attach my license to an email from *** which I never receivedKindly forward this email to ***.Thanks, *** *** ***

The consumer has failed to contact our support staff to inquire as to why their account has been closedThe consumer has taken no action of their own to resolve the matter with the merchant, however, the consumer's account is closed as they filed disputes with the payment provided for purchases
they authorized to their accountThe consumer now must contact their payment provider as this matter is now in mediation between the consumers merchant bank and merchants bank.

The merchant will continue to monitor the status of the consumers chargeback complaint intentlyHowever, until the merchant receives word that the dispute has been dropped, the consumer will not be eligible to participate on the merchants platform going forwardOnce the dispute has been dropped, the merchant will happily reinstate the consumers account.