Vantage Floor Coverings

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? Regards, [redacted] ? ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .? The rules, which are not clearly stated by draftkings, and not allowing player changes, puts players in this position, making it completely a game of chance, and not skill.? In addition, losing close to $1,000, is not made up for by giving? a person a 1/chance to win back a small portion of their money.? draftkings takes an extremely large amount of commission on each game, yet, have set less than clear rules that are to no benefit of anyone but themselves.? In addition, when this same situation happened last year, I was refunded my entries, showing no consistency in their business ethics Regards, [redacted] ? ?

The consumer in question has been sent three email requesting to provide their IDThey consumer has failed to attach their ID to any one of those emails, thus why their withdrawal request has been cancelledThe consumer still has an account balance of? $5,in their account and they are free to submit a withdrawal request at this timeThe consumer can also respond to any of the following emails sent to them on September 21st (two requests for and ID) and then on September 28thAll the consumer has to do is take a picture of their ID and attach it to the emailOnce we have procured this document (and they have submitted a withdrawal request) we can approve their withdrawalThis is not a miscommunication, but rather a user error regarding the attachment of an document to an email.?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? [You are certainly not doing a very good job I have had contest within the last week where players are clearly are working together but nothing is done about the situation.? ] Regards, [redacted] ? ?

? All promotional credits, are issued 24-hours after registrationWe (DK Support) do not credit the users with promotional material as it is the partners responsibility to execute the fulfillment agreement between the consumerThe consumer must contact the company whom offered the membership for more information.?

Re: ID # [redacted] - [redacted] Dear [redacted] :Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concerns.? We notified [redacted] of your response and requested notification of whether or not a satisfactory resolution had been reachedRevdex.com has not heard back from the consumer? Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.”? The text of your response may be publicly posted on Revdex.com’s website? Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate languageIn the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer? We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.Sincerely,|Operations Team

This matter has been resolved between the merchant and consumer directly.? [redacted] ? Yesterday 09:amThank you for letting me know[redacted] *? Yesterday 09:amHi [redacted] ,Your account ( [redacted] ) has been closed and your remaining balance has been refunded back to you per our multi accounting policyPer our terms of use it is prohibited to fund multiple accountsYou will receive a confirmation email once the refund of the closed account has been processedPlease use your account ( [redacted] ) going forward.Best,***Customer Experience Associate? DraftKings Inc[redacted] ? Yesterday 08:amjust want to play againUser Context Data:? Visitor ID: [redacted] ? Session ID: [redacted] ? User Agent: [redacted]

As outlined in the previous correspondence, the consumer operated outside of our Refer A Friend programs Terms of Service for his personal monetary gainAs the consumer abused the program, the merchant has exercised their right to close the consumers accountThe consumer has had all deposits refunded, ensuring that he is at no net loss while operating on the platformAt this time the merchant deems this matter resolved as all deposits have been refunded, and the consumer operated well outside of the merchants terms of serviceIf further mediation is necessary, we will be happy to comply.?

We apologize if you feel misled in any way regarding our deposit bonusI can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expectedI have forwarded your message containing your concerns and feedback through to our Marketing and Advertising TeamsIn addition, you may withdraw your current account balance and our Accounting Department will process your withdrawal within hours.? Our deposit bonus is a rewards based program, used to promote frequent play on our siteOur advertising is meant to motivate users to visit and ultimately join DraftKingsWe do our best to provide the details of the deposit bonus programOn the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is releasedFurther, we have a greater explanation of the terms in our FAQs and our Contact Us page.? The deposit bonus releases in increments of $for every Frequent Player Points (FPPs) you earnFPPs are earned when joining any paid contest on the siteYou do not receive FPPs when you enter free contests, such as FreeRollsThe higher the entry fee, the more FPPs you earn upon joining that contestIn addition, once you have earned or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experienceAt this time we have expired your active deposit bonus in exchange for DraftKings Dollars.? DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the siteThink of it as a DraftKings gift card that you can use in real money contestsAll freerolls with cash prizes and offer bonuses on DraftKings are paid out in DraftKings DollarsDraftKings Dollars cannot be withdrawn, and can only be used for site contestsPayouts in real money contests are always paid out in real cashThis credit has been applied to your account and you can view this balance by logging in.?

This consumers account is currently open and active for useIt has never been restricted nor have we withheld any fundsThey can simply log into the? [redacted] account using their account credentialsThis consumer should be aware of the following:You may establish only one account per person to participate in the Services offered on the WebsiteIn the event DraftKings discovers that you have opened more than one account per person, in addition to any other rights that DraftKings may have, DraftKings reserves the right to suspend or terminate any or all of your accounts and terminate, withhold or revoke the awarding of any prizesYou are responsible for maintaining the confidentiality of your login names and passwords and you accept responsibility for all activities, charges, and damages that occur under your accountIt shall be a violation of these Terms of Use to allow any other person to use your account to participate in any contestIf you have reason to believe that someone is using your account without your permission, you should contact us immediatelyWe will not be responsible for any loss or damage resulting from your failure to notify us of unauthorized useIf we request registration information from you, you must provide us with accurate and complete information and must update the information when it changes."Authorized Account Holder" is defined as the natural person years of age or older who is assigned to an e-mail address by an Internet access provider, on-line service provider, or other organization (e.g., business, education institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address for registration on the WebsiteBy inputting a payment method to participate in real money contests, the Authorized Account Holder hereby affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the WebsiteIt shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted] ***

Per DraftKings rules, players lock at the scheduled start time of the contest, regardless of when the delay is announced or whether it is eventually postponed to a later dateA player becomes locked and may not be added or removed once the contest start time has passed.DraftKings does not issue refunds for the following:GAME CANCELLATIONS, POSTPONEMENTS OR INACTIVE PLAYERSIn the event that a scheduled game is cancelled, preempted, or postponed for any reason, no points will be awarded for players in the cancelled, preempted, or postponed game or event.We understand that this was an extremely rare and unforeseen circumstance and we thank you for your patience.?

My issue was resolved for which I had filed a complaint on 10/05/15my complaint # was [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? I have not received an email from anybody at Draft Kings regarding this incident? Furthermore, it would be hard to attach my Drivers License to an email I have never received? I know Draft Kings has my email address because they send me contest information all the time? I checked my inbox and spam and never received anything from ***? Yes, I did request another withdrawal yesterday of $because the Draft Kings Administration cancelled my previous withdrawal request of $with no explanation? Coincidentally, it was after the Revdex.com sent my complaint to them yesterday? My email is [redacted] ? If I had ***'s email I would gladly send a copy of my Drivers LicenseI find it interesting that when I withdrew $in ***uary, they didn't need my Drivers License? I believe this to be nothing but a stall tactic, but would happily supply the license? ]Please find my attached Drvers License [redacted] from accounting apparently tried to send me an email yesterday requesting my license, but I never received the email, nor was it in my spam....The cable company even checked and it could not be foundPerhaps he had my email wrong, it's [redacted] @4wbi.net,not.com.I'm trying to withdraw some money, and requested on Nov8th 2015, but the Administration cancelled it yesterday, so I requested a withdrawal of 4850.I cannot attach my license to an email from [redacted] which I never receivedKindly forward this email to ***.Thanks, [redacted] Regards, [redacted] ? ?

The consumer has filed a dispute with [redacted] regarding their deposit thus making them ineligible for the promotion at this timeDraftKings Support team does not have access to our partners databases to determine whether or not the fulfillment of a promotional offer has been validatedWe apologize for the delay and our Marketing team has been made aware of this issue.?

We have created a withdrawal for the account balance of $to be sent to the customerIn order to continue play on DraftKings, we will require the customer verify their account.?

The merchant has been in consistent communication with the customerThe customer has been refunded the $back to his deposit source and his DraftKings account has been reinstated for playIf the consumer would like any further mediation, the merchant will be more than happy to comply.?

Saturday October 3rd, DraftKings experienced a contest data issue with MMA, causing a fight? included in that night's MMA contests to start and conclude before our? scheduled time tonight of 7pm ETBecause it started early, consumers were able? to edit or change lineups in MMA with full knowledge of the results of that fight.? Given that the integrity of those ? MMA games is impacted by this fight? starting early, we have no choice but to cancel the MMA 7pm ET contests and refund all contest entriesWhich this consumer receivedOn October 3rd, 2015.? We understand the frustration this will cause for our players, and? investigated several options, but ultimately determined that this is the? only fair and equitable solution for our playersWe will be doing a full? investigation into the root cause of the start time data being off, and how? to prevent this from happening again.? As our way of saying sorry, we will also be running a free-entry $10,000? MMA contest on October 24th in apology and appreciation for our MMA playersUnder no circumstance will we be issuing any additional forms of compensation predicated on "Potential" winnings as these contests never ran and the consumers request is predicated on speculative results.? ? We thank you in advance for your understanding and continued support, if? you have any additional questions please contact? [email protected].?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? I reject the response based on the fact that this company has refused to explain why there were two (2) account numbers in my name? One which I used and set up and the other pulling unauthorized "recurring" withdrawals? I was alerted to this by my bank's? Fraud? Department? I have asked for an? explanation? times via email because they refuse to speak with me? Every email they have ignored.This is the basis for the original complaint and they have REFUSED to explain it? The bank feels my identity may have been compromised and this group has conveniently failed to address or explain the the two (2) account numbers and unauthorized withdrawalsMoreover, they? accused? me of filing a claim and at this point I have set up alerts for Credit? Monitoring.The fact they refuse to address it and respond suggests that they either do not care, don't have an explanation or they do not want to disclose what they have discovered Regards, [redacted] ? ?

Below is the exact confirmation email the consumer received on 09-22-at 9:AM EST:? ? Hi [redacted] ,Your $DraftKings Withdrawal has been processed? Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested? [redacted] refunds will take 3-business days to show in your account? Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to [redacted] card ending in ***.- Direct Pay $via Check to? ? ? ? [redacted] ? ? ? [redacted] ? ? ? [redacted] ? [redacted] ? ? ? [redacted] Please let us know if you have any questions.Thanks,DraftKings Support