Vantage Floor Coverings

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? This is the repeated argument When we made a payment of $there was another charge that I was not aware of for $The $is the amount I put a claim forHowever, I was not aware it was for a depositI tried asking to make a payment of the $so that my husband could access the account, which they refused? I've already called ***, the claim has been officially closed as I have mentioned before? So since my husband not been able to access the account and I can't drop a claim that has been deemed closed from the bank, I want my refund of $115.00.? The on going repetition of me dealing with the bank is not acceptable when I already spoken with the bank and they've informed me the claim has been closed therefore I can not drop it.? Regards, [redacted] ? ?

It seems apparent that the intent was certainly to misleadThe commercials not only imply but directly state that the promo codes will grant free entry into the Millionaire Maker event week oneThe commercials also say no deposit is required, but you said there is a $minimum requirementIt seems appropriate to think you are purposely misleading people and are hoping that no one will make an effort to fight it because the sums of money are smallHowever, this is blatant advertising and you need to rectify this problem immediately Regards, [redacted] ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? [This dispute was dropped because Draftkings has held my account hostage, restricting my account and disallowing access to other funds in my account? This framework does not allow consumers or users of the site to ? contest charges against the site as legitimate disputes are addressed with threats and account restrictions to compel the user to drop any disputes? The site also provides no telephone or live chat support to help customers resolve billing issues] Regards, [redacted] ? ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***

The promo code page only pops up the first time you visit our page and register, however, our First-Time Depositor promotion is currently the same as any of our affiliatesUpon your first deposit, you will receive our first time deposit bonus of 100% (up to $600) and a Complimentary $Contest Entry TicketPromo codes are used for tracking purposes and all users receive the same offer upon their first deposit regardless if they use a promo code or not.Entering the promo code grants you a Free $Entry ticket (with your first deposit of $or more), which you then can parlay into a $ticket for entry into the [redacted] Millionaire MakerYou are not credited with a $ticket for entering a promo code.?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .? ? The dispute they are talking about has been dropped? it was dropped a month ago by [redacted] ***? I have been trying to tell them this, but they would not respond to my emails? I have recieved my Credit card statement showing the $charge going back on my card? [redacted] told me they have notified draftkings of this on Nov4th ? I don't know what kind of game draftking is playingAll I know is they are not paying me my funds and are avoiding me.? Regards, [redacted] ? ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? Regards, [redacted] ? ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? ? I really want to thank you for what I think is a very equitable resolutionI have had a great experience on Draft Kings and would like to continue itI will certainly continue to play on the site and look forward to next year as wellThanks Regards, [redacted]

What DraftKings responds to is not trueThey refunded only $back to my credit card and charged another $to it on Aug 25th, Why did they charge my account when I closed my accountThey are lying Regards, [redacted] ? ?

? Message:Yes I am playing game now only because you resolved the issue and banning employees to play but that doesn't excuse the fact that when I played for my money it was not a fair game and you cheated people including myself out of our cash by allowing your employees who had access to cheat sheets play the game

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? However, I disagree with the business' response stating that the consumer failed to make a withdrawal request? I made attempts to withdraw the money from my account? With each attempt the business would not accept the request and would freeze the funds in my account? This business practice is what prompted my complaint? So I want to stress that the comment that the consumer failed to make a request is completely false? Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] so long as my funds are refunded without having to provide the personal information they've insisted on in the past. I do not intend to use this service in the future as I do not feel comfortable providing this type of information to draftkings and intend to cancel my account immediately after receiving fundsI understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***

The consumer is correct that we have been in contact regarding their withdrawal on numerous occasionsHowever, the user has not provided the requested information and or the attachment's they are sending at not being received properlyTo easily remedy this situation, DraftKings is willing to provide the consumer with our Customer Experience Manager's personal email in order to procure the requested documentation for withdrawal approval & processing today.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***I reject Draftkings response. 1.) My credit card company initially sent paperwork to Draftkings and there merchant bank in order to verify the charge and state that it wasn't a duplicate (I disputed charge because I thought it was a duplicate)It's not a duplicate its a valid charge. Draftkings Merchant Bank failed to respond to my credit card companies dispute claim within days.My credit card company needs a response from Draftkings and there merchant bank in order to drop the dispute and process the $charge as I've requested that they doI've attempted to contact Draftkings via the number they provide with a representative of my credit card company on the line and nobody answers.2.) I'm asking that Draftkings and there merchant bank to verify the charge with my credit card company so that they can drop the disputeMy credit card company will not drop the dispute since they initiated the dispute and the proper protocol requires a response.Thanks,*** ***
Regards,
*** ***

The consumer was sent the following email by a Customer Support Team Leader: Due to high service volumes at the moment, please expect delayed response timesWhile we are assisting other customers, below you may find the answer to your inquiryIf you do not find the answer to your inquiry,
please reply directly to this email.QWhere do I see my winnings? How do I know I won?AYou can view your winnings by going to the My Account page, clicking on "Account History," and then clicking on the "Winnings" tab.QHow do withdrawals work? How do I get my money?AAll winnings are credited to your DraftKing's AccountYou can then use them to enter contests again or withdraw themAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderWe ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closedThat way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawals.QI won money but it isn't in my account, what happened? It says I won a ticket, what's that? Why does it say winnings N/A?AYou won a ticket! Entry tickets serve as a free entry into a specific contestYou can receive entry tickets by winning them in specific DraftKings qualifier contests or purchasing them in the VIP StoreUpon submitting your lineup into that ticket specific contest, your ticket will be automatically redeemed as way of entryTo view which contests your ticket is redeemable for, go to the My Account page (using a desktop/laptop device), click My Tickets (on the left hand side) and then the "Redeem" button.QHow does the deposit bonus work? I deposited money but the funds were not matched?AYou can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the pageThe deposit bonus releases in increments of $for every Frequent Player Points (FPP's) you earnFPP's are earned when joining any paid contest on the siteYou cannot directly access your deposit bonus to enter contestsYou must release it $at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contests.QI entered a promo code, but I did not receive a deposit or free entry?AThe promo code page only pops up the first time you visit our page and register, however, our First-Time Depositor promotion is currently the same as any of our affiliatesUpon your first deposit, you will receive our first time deposit bonus of 100% (up to $600) and a Complimentary $Contest Entry TicketPromo codes are used for tracking purposes and all users receive the same offer upon their first deposit regardless if they use a promo code or notEntering the promo code grants you a Free $Entry ticket (with your first deposit of $or more), which you then can parlay into a $ticket for entry into the *** Millionaire MakerYou are not credited with a $ticket for entering a promo code.QI referred a friend to the site, however, I did not receive the bonus?AIn most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial depositPlease provide your username and the username(s) of the referrals in questionWe will investigate the issue and apply credits accordingly.Please also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist youWe apologize for any inconvenience this may cause and thank you for playing on DraftKings!DavidCustomer Experience Team Leader DraftKings IncThe user failed to reply to the aforementioned email and as result did not receive a follow up with further instructionsAdditionally, the consumer has since resumed utilizing the services offered by DraftKings on a daily basisThe consumer could not withdraw from the said contest as the contest was fullInformation pertaining to our contest withdrawal rules are posted directly on our FAQ page for users to view.

This matter has been resolved between the consumer and merchantThe consumer's request was processed on 12/02/05:17pm with the confirmation code of ***

Revdex.com:
I have reviewed the response submitted by the business and have determined
that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The customer communicated to customer support that they would file a dispute with their bank as a result of a contest cancellationPer DraftKings terms of use, we reserve the right to cancel a contest at any timeAs a matter of fraud protection, due to the claim that the consumer would ask their
bank to dispute the charges, we closed the customers accountWhen a customer indicates that they will file a chargeback dispute, it is our standard operating procedure to close the account permanently, regardless of who the customer isThe account will not be eligible for reinstatement.