Vantage Floor Coverings

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Mr. ***'s account was not closed simply because he made "negative" comments via social mediaThat would be a imprudent and preposterous reason to restrict ones account from our servicesDespite Mr. *** claims, his account was restricted for violating our Terms of Use by using a
payment method not registered in his name to deposit funds. By inputting a payment method to participate in real money contests, the Authorized Account Holder affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the WebsiteIt is a violation of our Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder.Mr. *** has refused to verify his account and as a result, is no longer permitted to utilize DraftKings servicesWe have closed Mr. ***'s account and we will be issuing a refund back to the deposit methods used at the time of purchaseMr. *** will receive an email with the confirmation code of *** once the refund has been processed by our Accounting Department

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
I have had a draftkings account for over a year and it they have never ask me for my drivers license or bank statementsI also know other people with draftkings accounts and none of them have been ask to show bank statementsMy credit card is tied to my bank account, if I make a deposit on draftkings and I dont have that amount of money in my account my bank will deny the transaction. Regards,
*** ***

The consumer has been removed from all mailing lists and will not receive future communicationAdditionally, we could not look up this user by their name as they did not list it on their account nor did they provide any information regarding their account in their complaintThis matter is deemed solved and there is no further action the company can take.

The merchant has confirmed with the issuing bank that the dispute has not been droppedThe merchant has exhausted all potential avenues and is able to confirm the charge is still disputedWe require that the consumer work with the card issuing bank to resolve the matter at handAs outlined in the terms of service, any consumer who charges back a deposit will have their account closedUntil the dispute has been dropped, the account will not be reinstated.

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They have paid the two checks- I have yet to be paid for this contest I won; Draftkings states that my entry didn't or doesn't exsist? As you can see it's real and I won 4,dollars with my first place score
Regards,
*** ***

The consumers account was funded by three separate individualsPer our multi funding policies, only one person may fund an individual accountUpon a violation of these Multi Funding policies, the merchant requests identification of all of those who deposited on the accountThis practice is to
ensure that there has been no fraudulent activity on the accountOnce the three individuals have sent in the requested information, the account will be reinstatedThe merchant has refunded the deposit total of the customer in full, ensuring the customer is not at a net lossAny additional winnings can be withdrawn after the account has been verified by all depositors.

We apologize if you feel misled in any way regarding our deposit bonusI can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expectedI have forwarded your message containing your concerns and feedback through to our
Marketing and Advertising TeamsIn addition, you may withdraw your current account balance and our Accounting Department will process your withdrawal within hours. Our deposit bonus is a rewards based program, used to promote frequent play on our siteOur advertising is meant to motivate users to visit and ultimately join DraftKingsWe do our best to provide the details of the deposit bonus programOn the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is releasedFurther, we have a greater explanation of the terms in our FAQs and our Contact Us page. The deposit bonus releases in increments of $for every Frequent Player Points (FPPs) you earnFPPs are earned when joining any paid contest on the siteYou do not receive FPPs when you enter free contests, such as FreeRollsThe higher the entry fee, the more FPPs you earn upon joining that contestIn addition, once you have earned or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experienceAt this time we have expired your active deposit bonus in exchange for DraftKings Dollars. DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the siteThink of it as a DraftKings gift card that you can use in real money contestsAll freerolls with cash prizes and offer bonuses on DraftKings are paid out in DraftKings DollarsDraftKings Dollars cannot be withdrawn, and can only be used for site contestsPayouts in real money contests are always paid out in real cashThis credit has been applied to your account and you can view this balance by logging in.

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[The intial reason my account was cancelled was becasue I used two different cards to make purchases. One to open the account with my grandmothers card and twice with my credit card. The funds that need to be refunded should go back to the card it was taken from not what your company put on the account as the *** *** for the account. The purchase in the ammounts of $and $dollars should be returned to the card ending in *** where the funds came from. $is what I won from my first contest if im inelegible to recieve those funds then my entire account should be void and the inital $dollar fee from my grandmothers account should be returned to her for the void contest. You have records of all purchases and where they came from. The correct funds should be retured to the correct credit cards if not there would be no difference from me using multiple cards to fund my account especially when I provided my grandmothers information (picture id and credit card) as well as my own to verify that these are cards I have access to use! I can also provide
Thnak you
Regards,
*** ***

Per our terms of service " It shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder." It was recognized that when the customer deposited, they inputted both their name and
another individuals name on a separate depositsAs a result, we required that we verify the account by verifying both individuals whose name was inputted on the depositIn order to prevent having an ineligible player participating in contests, a customer who was in violation of the Terms of Service, we removed all upcoming entries until the account was able to verifiedRemoving upcoming entries and lineups is a standard operating procedure to ensure that all customers are operating within our user agreementWe know that having lineups removed is a frustrating experience, however we must protect the integrity of our Terms of ServiceTo prevent this on a go-forward basis, all deposits must come from the customers name, and he must input his name on the depositThis was certainly a frustrating experience, and we are willing to provide the customer with a $bonus, which will be released as the customer plays.

All of our contests are legally compliant with federal and
state law in every jurisdiction in which we operate. While there are nuances in various gaming
laws that many will try to point to as a single determinative factor in whether
a contest is “legal” or “illegal”, the true measure is
whether the contest is
determined to be a game of skill, as opposed to gambling which is a game based
on chance, under applicable law. The
outcomes of our contests are based on the exercise of skill by the
participants, and accordingly our contests do not constitute unlawful gambling
under applicable lawWe take a circumspect approach to our compliance with gaming
laws, and as such we evaluate our contests to ensure compliance with all
applicable gaming laws, not just an isolated aspect of the UIGEA. All of the applicable gaming law prohibitions
are predicated upon a showing that the outcome of the contests is based on
varying levels of chance. Our contests
are designed such that the level of skill exercised by the participants determines
the outcome of the contest rather than chance. We do our best to have the most up to date player statusesHowever, late scratches are an inherent risk of Daily Fantasy Sports and it is the player’s responsibility to ensure that all drafted players are active for that particular gameI understand that this is a very frustrating situation when it occursIn the future, I would suggest using sites such as *** and *** for the most up to date information regarding player’s statuses on a daily basis

The promo code page only pops up the first time you visit our page and register, however, our First-Time Depositor promotion is currently the same as any of our affiliatesUpon your first deposit, you will receive our first time deposit bonus of 100% (up to $600) and a Complimentary $Contest
Entry TicketPromo codes are used for tracking purposes and all users receive the same offer upon their first deposit regardless if they use a promo code or not.Entering the promo code grants you a Free $Entry ticket (with your first deposit of $or more), which you then can parlay into a $ticket for entry into the *** Millionaire MakerYou are not credited with a $ticket for entering a promo codePromotional deposits, credits, and other bonuses may not be withdrawn from a DraftKings account unless appropriate terms of the promotion are achieved first by the user.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have tried to withdraw my money and it does not allow me to it keeps asking for an email address which I added but the error message won't go away I want my $refunded to me Please send me a check if you can't refund the way I deposited Thank you Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I did this yesterday and received nothing back. I still have not received a phone number to call, a name of an employee to contact or an e-mail other then the support e-mail which is ignored. It has been over two weeks since I won $10,and have gotten no indication from Draftings that they are willing to pay me what is owed. I have attached what is needed in case draftkings says again that they have not received my e-mail. Please respond as soon as you are able
Regards,
*** ***

We do not have a phone line for customer related mattersWe receive a very high volume of inquires per day and the most efficient way to address all of them is via emailPhone support, would hinder our ability to fully address all inquiries received on a given dayAll customer related inquiries
are fielded via email and instant chat currentlyAdditionally, the conusmer has failed to follow the explicit directions in our correspondence which states the following: "Due to high service volumes at the moment, please expect delayed response timesWhile we are assisting other customers, below you may find the answer to your inquiryIf you do not find the answer to your inquiry, please reply directly to this email."The can review that exact messaging in multiple emails sent, with the most recent being *** Incident #***.Our withdrawal policy is clearly posted on numerous web pages on our site. Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s). For example, you deposit $from a *** cardWith that $you enter a contest and win another $When you withdraw the full $75, $of it will go back to that same *** while the other $will go back to either a *** account or as a mail check.The consumer simply has to contact our support team, request a copy of the withdrawal confirmation email they received and reply to the initial message shall they receive it.

The issue between the consumer and merchant was resolved on December 28th, Attached is proof of the resolution between the two partiesAdditionally, the consumer received the following confirmation email on 12/28/at 4:PM EST:Hi ***,Your $DraftKings Withdrawal has been
processed Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Direct Pay $via Check to *** *** *** *** **
*** ** ***
***Please let us know if you have any questions.Thanks,DraftKings Support

This consumer violated our Terms Of Use by funding their account with a payment source not registered in their name. Authorized Account Holder" is defined as the natural person years of age or older who is assigned to an e-mail address by an Internet access provider, on-line service
provider, or other organization (e.g., business, education institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address for registration on the WebsiteBy inputting a payment method to participate in real money contests, the Authorized Account Holder hereby affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the WebsiteIt shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder. We will be refunding the remaining $in this consumers account and they are not permitted to participate on DraftKings due to this violation