Vantage Floor Coverings

The merchant has refunded all of the users deposits on the site, ensuring that the merchant is not at a net lossWhen the consumer is able to verify all depositors on the account, at that point will the merchant release any additional winningsThe verification process that we request when there has been a violation of our terms of service, is to ensure that there is no fraudulent activity on the accountOnce the account is verified, the merchant will happily release the winningsHowever, at this time we believing that ensuring that the consumer is not at a net loss, by refunding all deposits is an amicable resolution.

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***the fee of needs to be refunded to my credit card where the money was taken from and no one else's credit card! If this is not done that is credit fraud and I will continue to report this transaction until it is rectified!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. The only problem is I never advertised I would give anyone money to sign up with my referral linkYou have no proof of anything, and if that is so why is my fathers account banned? His account has been on your site longer than I have he is not my referralI have gotten multiple emails saying that my father is banned also when his account has nothing to do with this.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The law dictates that the company must report income IF they pay a party $or more in a calendar year. Draft Kings is instead implementing a policy where they are trying ot extort SSN's frm all customers even if they do not need them. They have the ultimate failsafe to secure SSN's from parties that earn $in that they hold the money of those paotrns until they comply. My complaint is that I did not earn $in and have nt in 2016, therefre they have n basis r request my SSN. (I am sure yuo can guess what a file of 100K or more SSN's with names & addresses is worth if soldo r hacked)Since my initial cmmunication to the Revdex.com I have attempted t close my account with them and withdraw my $160+ dollars and they have blocked my ability to withdraw. Aside from seeking resolutoin from the Revdex.com, I am also reviewing Phishing and Theft by Extortion statutes in my state (PA) in an attempt to get away from this company hlding my assets.My complaint has nw evolved from a policy/legal issue to now include withohlding money due.Regards,
*** ***

The merchant has yet to receive confirmation that the consumer has dropped the chargeback claim against the merchantOften times it may take the Merchant two weeks to receive word that the dispute has been droppedWe request that the consumer allows until January 29th for the merchant to receive confirmation that the dispute has been droppedOnce the dispute has been dropped, we will work amicably with the consumer to reinstate their DraftKings account.

The consumer participated in our *** $1.5M Play-Action [$Million Guaranteed] contest over the weekendThe consumer placed in 8522nd place and received $in prize winnings to their account on 10/13/01:03amThere was no "glitch" in the contest as the user in question was
in a given place in the contest at the conclusion of Sunday night and after the Monday Night Football game, they finished in 8522nd placeThis is standard in our contests and we will not be offering the consumer any additional compensation as the consumer received the proper prize amount for their corresponding contest placement.

The consumers email address has been flagged as priority in our systemPlease have the consumer send an email to [email protected] using his email address of ***.comThe email should contain an attachment of the consumers state issued ID and once we receive this email, we will verify the consumers account, submit a withdrawal request of $5,on their behalf and approve the request for processing today.

Per DraftKings contest rules (***) "Lineups may be edited at any time leading up to the start of a draft groupEach player will become “locked” at the scheduled start time of the draft groupA locked player cannot be added or removed from a roster spot." This rule holds
true regardless of if a player is scratched or ruled out, for any reason. The decision to eliminate late swap was made in part based on feedback that we have heard from our players over the years that it was difficult to play NBA on DraftKings unless they could be in front of a computer and had the time to monitor all games and news up until the start of the last game, which is often 3-hours. We understand that this is a very polarizing issue for our users and that for every user who enjoys NBA more with late swap, there is another who is disappointed that we don't offer it in NBARemoving late swap allows more NBA fans to participate in DFS NBA regardless of their schedules or commitments during the long period of time during which games are starting. We understand that this was a particually frustrating experienceAs a one time, and final exception, we are willing to refund the consumers entry fee of $Please confirm that the consumer views this as an amicable resolution, and we will proceedIf any further mediation is required, DraftKings will be happy to participate

The merchant responded to the customer, clarified the contest rules explicitly and as a one time exception we credited the customer with the $refund they desiredPlease confirm that this is an amicable resolution for the customer.

This consumer has contacted our support team twice and each response sent back to this consumer the email clearly states "We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this email." The consumer has
failed to respond to those very emails thus not receiving a reply directly from a support agentFurthermore, the user has received their $Winnings in the form of an entry ticket which was explicitly shown within the contest they obtained it fromThe $Entry ticket is currently in the consumers account and was so on 10/31/01:41am when it was credited upon placing in a prize paying position. Entry tickets serve as a free entry into a specific contestYou can receive entry tickets by winning them in specific DraftKings qualifier contests or purchasing them in the VIP Store Upon submitting your lineup into that ticket specific contest, your ticket will be automatically redeemed as way of entryTo view which contests your ticket is redeemable for, go to the My Account page (using a desktop/laptop device), click My Tickets (on the left hand side) and then the "Redeem" button. The consumer lacked the fundamental basics ideology of "Qualifier" contests which they entered to procure the said ticketThe consumer can easily go into their account and view this ticket as statedAdditionally, by going to their Transactions page via their My Account page they will clearly see the entry ticket credit under their winnings tab

As a threshold matter, DraftKings’ response to your letter in no way waives its contractual right, pursuant to its terms of use, that the consumer must pursue his claims in a binding, non-class arbitration in Massachusetts. While an arbitral forum would be the appropriate forum to hear the consumer's claims, in fact, these claims are meritless and should not proceed in any forum. His complaint fails to tie DraftKings’ alleged conduct to any harm he supposedly suffered. Nevertheless, and without waiving any of the foregoing, DraftKings provides the following response to your complaint. SCORING REVISIONSDuring each game, DraftKings receives live scoring updates from our stats provider, *** ***After the game has concluded, DraftKings receives a final box score, which will be used to calculate the results of each contestHowever, the leagues and stats provider will occasionally revise box scores after the final box score has been releasedIn the event this occurs, the player scores on DraftKings will not be updated and the settlements will not be revisedNote that this is not the same situation as a case where a correction needs to be made after settlement due to a bug or issue with the data feed or the settlement processIn these cases the settlement process (including payment) may be reversed and redone correctly.PAYOUTSDraftKings will wait until all of the final box scores have been reported for each contest's games to ensure that the final results are accurateOur statistics provider, *** *** will occasionally make revisions to final box scores that correct statistics published live during the gamesIn those cases, payouts will be based on the final box scores, not the box scores published during live gamesIf revisions are made after the final box scores are published, payouts will not be reversed or changedIf there is difficulty obtaining official results or issues with scoring, the contest may be settled the following day or whenever the final box scores are initially published

We have created a withdrawal for the account balance of $to be sent to the customerIn order to continue play on DraftKings, we will require the customer verify their account.

Despite the consumer's claims we have not received the requested informationThere are only two emails on file from this user under the said email addressThe user must locate email Incident #*** sent on Nov 11:am and attach their ID directly to that emailOnce we have
received the ID, their withdrawal request will be approved for processing.

We do not have a phone line for customer related mattersWe receive a very high volume of inquires per day and the most efficient way to address all of them is via emailPhone support, would hinder our ability to fully address all inquiries received on a given dayAll customer related inquiries
are fielded via email and instant chat currentlyThe user is responsible to deposit funds into their DraftKings account and we do not under any circumstance debit funds without user authorizationThis consumer made an error (not a technical error on our behalf) and deposited more than they had in their bank accountA refund was processed and we will not be issuing compensation due to a consumer error.

The consumer violated the merchants terms of service by providing monetary incentives for subsequent users to joinThe merchant has sufficient evidence the user consumer promoted he would pay any user who signed up through the consumers referral link in order to obtain promotional creditsThis is
a violation of our Refer A Friend terms of service, as outlined in attachedOn the consumers account, the $deposit was refunded and processed on 1/27/These funds will be posted in the users bank account within business daysAs the consumer violated the merchants terms of service, the merchant is exercising their right to withhold any winnings in the consumers account above their deposit totalAt this time the merchant deems this matter resolved as it is a violation of the terms of service and player agreementWe will be happy to comply with any further mediation.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I understand that you sent the check, but I have not received it It's quite clear that you did not resend the check to my proper address, as your listing left our my apartment number, which is I contacted a previous rep to ensure this change was met., as this is very well the reason it's not being received on my end I'm requesting you *** me the check with a tracking number to prevent any future confusion Thank you.]
Regards,
*** ***

The communication has been completed by the merchant and the consumerThe consumer has already been refunded the requested amountThere will be no further action taking by the merchantIf the consumer would like the mediation process to continue, we will be more than happy to comply.

Please see the email below where DraftKings requested the consumer to provide documentation to verify their identity and account as they violated our Terms of Use by operating more than one account. You may establish only one account per person to participate in the Services offered on the
WebsiteIn the event DraftKings discovers that you have opened more than one account per person, in addition to any other rights that DraftKings may have, DraftKings reserves the right to suspend or terminate any or all of your accounts and terminate, withhold or revoke the awarding of any prizesYou are responsible for maintaining the confidentiality of your login names and passwords and you accept responsibility for all activities, charges, and damages that occur under your account. *** Sep 08:pm (assign)Good Evening,We have not received these images to verify yet and we apologize for the delay.It has come to our attention that there is more than one account registered on DraftKings in your name (*** and ***)Multiple account usage is prohibited in the best interest of upholding our commitment to fair play and the integrity of our contests on DraftKingsPer our Multi-Accounting Policy, we have placed restrictions on your account pending verificationYou may still log in to your account, however, you may not be able to deposit, withdraw, and/or enter new contests.To verify your account(s), please email the following to [email protected]*A picture of the front and back of your driver's license *A picture of the front and back of the card that you used to deposit funds into both accounts **If a *** account was used to fund the accounts, we will not require images of your credit card**Once we have received the requested information, we will begin to move forward with reinstating your original accountThank you for your understanding and we are confident that we will resolve this matter in an amicable fashion.Best,***Customer Experience Associate DraftKings Inc.The consumer did not comply with our request and opened a new support inquiry which resulted in the consumer receiving a stock responseAt this time, we have closed the consumers account and will be issuing a full refund of $back to their deposit sourceThey will receive a confirmation email from our Accounting Department once the refund request has been processedThe consumer can then expect their funds to post back to their respective account after 2-business days.

This matter has been resolved between the merchant and consumer directly. *** Yesterday 09:amThank you for letting me know.*** * Yesterday 09:amHi ***,Your account (***) has been closed and your remaining balance has been refunded back to you per our
multi accounting policyPer our terms of use it is prohibited to fund multiple accountsYou will receive a confirmation email once the refund of the closed account has been processedPlease use your account (***) going forward.Best,***Customer Experience Associate DraftKings Inc.*** Yesterday 08:amjust want to play againUser Context Data: Visitor ID: *** Session ID: *** User Agent: *** *** ** *** *** *** *** ***