Vantage Floor Coverings

Per DraftKings withdrawal policies, we request that the consumer request allows business days for the check to be processed, shipped and delivered to the consumers residencyAs today, 1/20, is the 11th business day, we request that the consumer permit three more business days for the check to be deliveredAfter the allotted time frame has concluded, we will happily work with the consumer to re-issue a new payment.?

DraftKings vigilantly looked into this matter.? Entry:? [redacted] For the above entry, the customer submitted the following lineup on 5/at 11:12:PM ET: [redacted] ***The customer then edited this lineup seconds later to the following: [redacted] ***There were no other edits to this entry[redacted] As for the above entry, the customer edited this entry different timesI have listed the edits the customer made to the lineup just before 3:PM ET and after below:On 6/at 3:PM ET the following was submitted: [redacted] ***Then at 4:PM ET, the following lineup was submitted: [redacted] ***Then at 4:PM ET, th [redacted] ***I can confirm your lineups are displayed exactly as submitted, and as a result, not further compensation will be provided .There was no technical error in this circumstance.?

The communication has been completed by the merchant and the consumerThe consumer has already been refunded the requested amountThere will be no further action taking by the merchantIf the consumer would like the mediation process to continue, we will be more than happy to comply.?

To ensure account security, we require documentation the individuals that the account was attempted to be verified asAs there were multiple deposits under different names( [redacted] , [redacted] ) , we will require verification of all individualsAs a final makegood, the merchant is willing to release the $of winnings, but the consumer will not be eligible to play until all individuals have been verified.? ?

The consumer has contacted the merchant several times, however, they have not followed instructions per the emailEach email they have received states the following:? "We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this emailPlease also utilize our FAQ page (https://www.draftkings.com/help/faq? ) for additional information that may assist you."? As the consumer has failed to follow up directly to the reply from the merchant and created new emails, they have continued to receive a template response.? We do not have a phone line for customer related mattersWe receive a very high volume of inquires per day and the most efficient way to address all of them is via emailPhone support, would hinder our ability to fully address all inquiries received on a given dayAll customer related inquiries are fielded via email and instant chat currentlyThe consumers account was restricted because their? most recent deposit attempts into your DraftKings account have flagged their account as fraudulentThey failed numerous deposit attemptsWe have placed restrictions on your account pending verificationYou may still log in to your account, however, you may not be able to deposit, withdraw, and/or enter new contests.Please send pictures of the following to [email protected] :Photocopy of license or any other state issued id? Images of credit cards front and back that were used.Once we have these documents we will be able to verify your account and lift the restrictions

At this time we have issued a stop payment on the check in question and returned the funds to the consumer's accountThe consumer must request another withdrawal request, however, it's highly recommend that they create a [redacted] account and withdraw their funds through that methodIf they select check upon their withdrawal we cannot guarantee that the check will be delivered to their address based on past issues.?

"Revdex.com has closed complaint # [redacted] as ResolvedThis complaint was filed on 9/17/10:46:PM by [redacted] .After reviewing the position of all parties, Revdex.com determined that the business's response has resolved this complaintThis complaint has been closed as resolved.No further action is required of the business for this complaint.? Thank you.Revdex.com"

Revdex.com: the have already? filed? requests, I wont be filing a thirdone on 11/and they sent me a verification email saying fill out another request.I sent my ID and shortly after that they cancelled my request.....I will not be satisfied until? administration? contacts me personallybecause obviously they are not being truthfuli sent a id on the 3rd and they cancelled my request shortly after that, again on the 5th, ans my inquiries went unanswered, so I sent another I sent another sent another on the and shortly after they cancelled....im not going thru this again, somebody from administration can? contact? me with the number I gave the Revdex.com night or dayone question is, "how long after a request is filed is it cancelled"??? the answer is there is no set time, but when you give them a picture id for the third time....they already had my ID from the first time they cancelled, because I got verification, so why not just send the money? immediately when I filled out my second id?....and you did? receive? the id before you cancelled, and I bet a forensic computer? analyst? could prove that, and its looking like thats the way its headingthe only way this get worked out is if a admin calls me and tells me there sorry for the stall? tactics, or for the? incompetence? for the workers involved I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] ? ?

This consumer claims that they have not been awarded their winnings, however fails to present that the winnings were credited to their accountPlease refer to the screenshot attached, where it clearly states that the consumers account was credited with the appropriate $worth of winnings which is corresponding to their prize paying position in each contestThe $that the consumer references as not appearing in their account balance are funds that were used to enter contests, and then did not place in a prize paying positionWhen a user participates in a contest, and does not place in a prize paying position, they do not receive their entry fee backAs the consumer willingly entered these contests, we will not be issuing a refund for these contestsThe consumers account has been closed, per their request, and their remaining $account balance has been refunded back to them.?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? The only way to contact this business is via online 'email' submission.? I have attempted contact through the online submission three times prior to filing this complaint.? I never received a response Regards, [redacted] ? ?

We apologize if you feel misled in any way regarding our deposit bonusI can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expectedI have forwarded your message containing your concerns and feedback through to our Marketing and Advertising TeamsIn addition, you may withdraw your current account balance and our Accounting Department will refund your deposit source within hours.? Our deposit bonus is a rewards based program, used to promote frequent play on our siteOur advertising is meant to motivate users to visit and ultimately join DraftKingsWe do our best to provide the details of the deposit bonus programOn the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is releasedFurther, we have a greater explanation of the terms in our FAQs and our Contact Us page.? The deposit bonus releases in increments of $for every Frequent Player Points (FPPs) you earnFPPs are earned when joining any paid contest on the siteYou do not receive FPPs when you enter free contests, such as FreeRollsThe higher the entry fee, the more FPPs you earn upon joining that contestIn addition, once you have earned or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experienceWe have expired the remaining pending bonus associated with your account and issued a site credit (DraftKings Dollars) of $97.00.? DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the siteThink of it as a DraftKings gift card that you can use in real money contestsAll freerolls with cash prizes and offer bonuses on DraftKings are paid out in DraftKings DollarsDraftKings Dollars cannot be withdrawn, and can only be used for site contests.I want to thank you for reaching out with your feedback, and we appreciate and value you as a new userIf there is anything else we can do, please do not hesitate to reach out.?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? I never initiated a dispute or asked [redacted] for the funds to be returned, why am I being restricted for something [redacted] did without my consent or knowledge? You mention "merchant bank" when we're dealing with [redacted] not credit card issues Regards, [redacted] ? ?

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy? or resolve my issues and/or concerns in reference tocomplaint # [redacted] .? while draftkings states that there were deposits from multiple people, those said funds never showed up in my playable fundsI asked that they simply do the math from my initial deposit, subtract contests entered, adding in my winnings and it would show that my deposit was the only one on my accountFurthermore, their own policy states they only accept deposits from the name on the account but they didn't say or suspend the account until I tried to withdraw some of the moneyAlso in my first calculations I did not include the amounts that they deposited back into the accounts of the other persons they say deposited moneyI would also like this reimbursed to me as well Regards, [redacted] ? ?

We noticed that the consumer's account was funded by cards/ [redacted] accounts both in your name and another person's nameBy inputting a payment method to participate in real money contests, the Authorized Account Holder affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the WebsiteIt is a violation of our Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder.DraftKings Risk Management Team? placed restrictions on your account pending verificationYou may still log in to your account, however, you may not be able to deposit, withdraw, and/or enter new contests.To verify your account, please email [email protected] the following verification documentation:? A picture of the front and back of your driver's licenseA picture of the front and back of [ [redacted] ]'s driver's licenseA picture of the front and back of the card that you used to depositAn explanation of any accounts used to fund your account that are not under your name? If you do not wish to provide the requested verification documentation, we will close your account an refund the remaining? $account balance.?

The consumer received the following confirmation email on October 3rd:? Hi [redacted] ,Your $1,DraftKings Withdrawal has been processed? Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested? [redacted] refunds will take 3-business days to show in your account? Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to [redacted] card ending in ***.- Direct Pay $via Check to? ? ? ? [redacted] ? ? ? [redacted] ? ? ? [redacted] ? [redacted] ? ? ? [redacted] Please let us know if you have any questions.Thanks,DraftKings Support? The consumer must understand that we (DraftKings) cannot control the deliverer time of mail via the ***.? As stated in the confirmation presented to the consumer, his funds were issued back to his deposit sources and a check was providedThe consumer can review the respective accounts listed in the withdrawal confirmation email to locate his funds expected from the October 3rd withdrawal request.As a result of the above, Mr [redacted] has received the full amount of money that he claims he did not receive in his Complaint

The consumer received the following withdrawal confirmation email on 12/03/15? To: [redacted] From: DraftKings Subject: Withdrawal Request CompletedHi [redacted] ,Your $12,DraftKings Withdrawal has been processed? Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested? [redacted] refunds will take 3-business days to show in your account? Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to [redacted] card ending in ***.- Direct Pay $12,via Check to? ? ? ? [redacted] ? ? ? [redacted] ? ? ? [redacted] ? [redacted] ? ? ? [redacted] Please let us know if you have any questions.Thanks,DraftKings Support

In no way are there any "bots" or otherwise acts of collusion on the site that would lead to a competitive advantage towards any userWe monitor the site extremely carefully for this activity and I can assure you that your beliefs are not validatedThe integrity of both our site and the [redacted] industry is one we take extreme pride and diligence with; we consider it a privilege to operate in this space and would never do anything to jeopardize our legitimacy

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted]

The consumer filed a dispute with their bank in regards to the deposit they made on the merchants websitePer the merchants Terms of Use,? If any deposit is charged back any winnings generated from DraftKings contests shall be invalidated, forfeited and deducted from your Account balanceIn addition, the amount of the initial deposit will be invalidated, forfeited and deducted from the Account balanceDraftKings reserves the right to close your account ?" without notice ?" shall a deposit be charged back.? As a an act of good faith, the merchant is willing to send the remaining balance of the consumer to themUntil the dispute? has been dropped, the consumer will not be eligible to utilize the merchants servicesOnce the dispute is dropped, the consumer will be eligible for reinstatementPlease confirm that this is an amicable? resolution.?

These accusations are utterly and erroneous [redacted] requested to have his DraftKings account closed on August 25th, 2015at 11:51AM ESTWe abided by those wishes and we processed a withdrawal/refundrequest in the amount of $on August 25th at 6:00PM EST withthe confirmation code of [redacted] For the refund that was processed it was refunded in 4transactions totaling $to [redacted] card ending in This was relayed to [redacted] numerous times via email [redacted] will not see a lump sum of $242.00post back to his card, but rather individual transactions from DraftKingstotaling the aforementioned amountThere is no further action to be taken on this matter as theuser is clearly misguided in terms of how our refund policy works which isposted on three pages on the website [redacted] was not only malicious towardsour associates, but was unwilling to cooperate or further understand how theproduct workedAgain, the user was refunded in full via transactionstotaling $to [redacted] card ending in ***, with the confirmation code of [redacted] on August 25th, 2015.?