Vasa Fitness

[redacted] , I see that you spoke to our office yesterday afternoon to have this resolvedWe have received the payments of $We have contacted the collection agency to have the account removed from their office from further collectionPlease let me know if you have any questions, have a wonderful day!

Thank you for reaching out to us, we will go ahead and process the cancellation for you and waive the $cancellation feeWhen you are needed to go ahead and process this?

We show on 7/13/member did contact the corporate office to cancel was informed of $cancellation fee member refused to pay and informed us that his bank will not honor payments from usMember was informed at the point if the cancel fee was not paid the cancellation was not processed and could possibly go to collections if payments were not paidThe $cancellation fee will be waived along with the day notice and will cancel the account effective today

Thank you for reaching out to us, however I do show Jalayne in our member service department was able to resolve this matter for you Please let us know if you have any further questions though, we would be happy to help

Complaint: [redacted] I am rejecting this response because: The trainer didn't try to get a hold of meMy phone number hasn't changed and I would have answeredAfter two months of no trainer I brought this to VASA and was told they couldn't wouldn't do anything about itNow that I have brought the Revdex.com into situation they all of a sudden have a "solution"I don't feel comfortable with this situation anymore and feel the contract should be cancelledThey can keep the money they have pulled out of my account this far and can call it even Sincerely, [redacted]

Thank you for reaching out to us, what we can do is adjust off the owing amount for your fitness membership of #and cancel the accountSince we did make multiple attempts to contact you with the information given at the point of sale the personal training account will need to be settled with Aldous and Associates

Thank you so much for the information, I will have our manager Tony contact your today to go over the concerns you have with the bathrooms and what you feel would be a good resolveThanks

Complaint: [redacted] I am rejecting this response because: I'm pretty sure we have the same [redacted] bank accountYour business practices are a joke Sincerely, Ryan S***

We show that Amidy in our member service department was able to resolve this matterThanks,

Thank you for reaching out to us, I apologize for the experience you have hadLooking over the agreement I do show it is set up for months, each payment is What I can do is pull the account from collections and restart the paymentsIf you do not want the agreement you can transfer it to someone else we will waive the $transfer fee to do so

Thank you for reaching out to us, I have revived your membership and do see we contacted you regarding the past due amount 5/20/At this time you were requesting to cancel the agreement the person you spoke with gave an email address, informed you of the day cancellation, and the past due amountSince we did not received a payment for the past due or a cancellation notice the membership stayed in a delinquent status and has since been assigned to a third party collection agencyUnfortunately we did make multiple attempts to contact you regarding the past due with no resolveAt this point the debt would need to be settled with Aldous LLC

I apologize for the misunderstanding, we would love for you to keep the personal training and continue to trainI will be directing her concerns that you have not been able to receive your full minutes of trainingIf you truly do not want the personal training you do have two options of cancellationThose are relolcation and transfer there both do have a $fee that I will waiveHope you continue to utilize the personal training!Thanks

[redacted] , Based on the agreement you signed with us and the noted conversations you had with our billing company, you were advised of the terms of cancellationThis only involved a days notice and a cancellation fee of $I am unable to locate at any time that we requested for forms of moving from you to process a cancel on your month to month membershipOver the course of the next few months before your account was sent to collections, Paramount Acceptance continued to contact you and advised you again of the terms for cancellation involved a days notice in writing and the payments owed up to the point of cancellationAt this point you had become delinquent and the billing company attempted to collect the past due balance to resolve the matterOur notes reflect that you refused to make the necessary paymentsAt this point we will remove the account from collections but you will first need to pay the final months dues and the cancellation fee for a total of $Which would have been owed as of your first phone call you had with our billing company last SeptemberOnce this has been paid the account will be closed and removed from Aldous & AssociatesPlease let me know if you have any questions

I apologize that there was some miscommunication regarding the personal training agreementWe are happy to adjust off the owing amount of $and cancel the personal training agreement, effective 6/21/

I have attached a copy of the personal training agreement that was signed with an pad and the co-verification which is signed on paper not on a computer, item I did not include is a copy of your billing and drivers license you provided at the point of saleThe reason why I have brought up you using session is because in her original complaint you claim you were not aware of personal training had this been the case I do not understand why sessions would be used if you did not know one existedI have also attached the copy of your fitness agreement which you will see looks different from the personal training this is because you click on boxes to approve the agreementAgain there are no violations on either of these agreements

We show Kyndra our member service supervisor was able to help resolve thisShe was able to process a refund for June and Julys payments totaling, $have been refunded back to your Visa card ending in ***

We have determined it would be best to cancel the agreement 1/11/16.Hope this helps resolve this matterThanks

Thank you for providing this feedback, after researching the claimes, we of what you feel was miscommunication we have made the decision to cancel the personal training agreementAny payments that were received in this timeframe would not be returnedYour claims have also been sent to our VP of sales to review and discuss what we can do better to insure our members know what they are signing to

Thank you for reaching out to us, I do show you called in regarding a cancellation at that time you were informed that the account was not properly cancelled and were informed of how to cancelSince this was not done and you failed to make your monthly payments your account did go into delinquent status and was assigned to our third party collection agencyI also see you requested our billing company to not contact you regarding the accountYou were aware the account was not cancelled and still active but chose to not process a cancellationWith that being said we also do want to do the right thing, you clearly did not want the account active, we will pull the account from collections and process a cancellation on your membership effective 1/20/Thanks,

[redacted] , All of our memberships are a month to month membershipYou do have the option to cancel the membership if you choose to do so with a days notice and a cancellation fee of $if you are canceling within the first months of the membershipIn regards to the yearly rate guarantee fee, all of our memberships include this annual feeAll of our advertising does include a statement saying additional fees may applicableThis does include the yearly fee & enrollment fee charged at the point of sale when joiningAs a courtesy we would be happy to waive the yearly rate guarantee fee as a one time courtesy for 2018, in the future if you are still a member this fee will applyLet me know if you have any questions