Vasa Fitness

Complaint: [redacted] I am rejecting this response because:The issue was not resolved, the company claims they need more information. The... person who I got the membership with was [redacted] . If they need that information to resolve it then this should be resolved quickly. Thank you. Sincerely, [redacted]

***, I will cancel the personal training agreement with no further billing as a courtesy to resolve the matterWe will not be refunding any payments drafted up to date on this personal training agreementPlease let me know if you have any questions

Complaint: [redacted] I am rejecting this response because:They asked which facility I was referring toThis appears to be a stall tactic as I clearly indicated the facility location in the complaintThe facility is:OREM (UNIVERSITY)South East Orem, UT 84097I am looking for both an improvement in the restroom facilities and follow up with me personally Sincerely, [redacted]

[redacted] , I have attached a copy of the signed agreement for your records, our contracts are electronic and the gym would not have printed a copy off for you at the point of sale but you would have received a copy to the email provided at sign upThe first page is a breakdown of the payments, amount and length of the contractThe second page is the the rules and regulations including the terms for early terminationYou agreed to make biweekly payments of $ starting 12/30/The agreement would go into month to month renewal as of 5/19/17, this would have made your final contractual payment scheduled on 5/5/When the payment was then disputed by your credit card company our billing company kept attempting to collect this payment through retriesTo date you were written off for the final contractual payment of $and a return fee for the payments being declined by your credit card companyAny balance added by the collection agency after write off on 10/2/is not accounted for in our officeAs stated before we will be happy to settle the debt for only the $as stated owed in the contract provided.In regards to your final question I did reach out to the manager you would have spoken to and she did confirm that the account would be canceled after the contractual portion had ended, the only reason this continued to bill you after those conversations is because we were attempting to collect the final and 9th payment owedThe account did not go to collections for anything more that was agreed upon at the point of saleThe accounts month to month renewal was canceled as told to you by the Bountiful managerPlease let me know if you have any more questions

Looking at the agreement it is showing there would be a $cancellation feeas a courtesy the rep had waived it to $with your proof of relocationThere was not violation of the agreement and the repdid try and help and resolve?

Complaint: [redacted] I am rejecting this response because: Though it is fine that they are offering to back date the cancellation and waive the late fee of $25, I do appreciate that but this does not quite fix the problem nor does it protect anyone from this happening againThe business states that the contracts are done online, but I went into the gym physically to set it up and did not do anything onlineAlso this contract that I allegedly signed state that the monthly charge is $per month but yet my credit card was charged as follows.04/29/15=$42.7305/29/15=$21.3606/30/15=$63.0308/01/15=$88.0308/08/15=$46...⇄ comes to a total of $261.51, but yet if we go to the back dating of 8/27/that is only months of membership which should equal $I was greatly overchargedI was mislead and the charges were never consistentI highly doubt I am the only person this has happened to I will agree to their terms of back dating to 8/27/even tho I cancelled on 06/27/but I still should be refunded the difference I was overcharged equaling to an amount of $ Sincerely, [redacted]

Thank you for brining this to our attention, I do see your cancelled your corporate wellness membership effective 2/27/We will go ahead and process your personal training agreement effective 2/27/The payment drafted today did not process through, and you will have no further billing

Complaint: [redacted] I am rejecting this response because: No solution has been givenMy membership number is [redacted] The new one for my daughter Alyssa is [redacted] Sincerely, Justin D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

***, It looks like you signed up on different agreements, one was for a month to month membershipsThese are the charges you are seeing for $The enrollment fee of $was waived for you on this membership but you were responsible for the first monthly duesThe 2nd
agreement was for the fitness training, this contract was for biweekly payments of $Based on the signed agreement we have with you, this was not a trialYou would have had the first business days to cancel the training agreementAfter the days the contract is then in term for the payments. We did place a hold on the personal training account in December while we were looking into the claims your wife had made about the point saleThis was only applying to your training not the month to month membershipTo resolve the matter we will close the account a $cancellation fee for the personal training and $cancellation fee for the membershipLet me know if you have any questions

Thank you for bringing this to our attention, I have looked into the personal training agreement and do see this was a contract for a month term that will be over 9/24/Since this is still within the agreement you are able to transfer the remaining time and payments to someone elseWe will
waive the $transfer fee

When were you charged the $return feeThe complaint states the problem occurred 10/5/15, I show a return fee was paid on gympayment.com (by you) on 5/7/is this the date you are talking about? Our records show that paramount acceptance tried to draft the payment 4/28/of $your bank
returned this charge as a credit floor declineIf you had money in your account this would be a challenge with your bankHowever I do show that the payment has processed just find every month before this date and every month afterA credit of $will be posted towards your monthly duesYou will not see a draft of $come out 10/28/Your November payment will be $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI also would like to see some changes to their marketing and selling techniques to ensure the customers are made aware of all charges included in the contract by their sales representatives
Sincerely,
*** ***

Thank you for bringing this to our attention, we value our members input to improve our facilities and employeesWe try to make the cancellation user friendly and streamlined for both partiesI apologize if this wasn't the case for you, I appreciate your feedback so we can improve for the
future. You have successfully completed your cancellation, we have waived the past due balance owing from 9/28/and closed the account effective today If there is anything we can assist you with, please reply back to this email with your concerns

Thank you for your feedback, after reviewing your concerns and your agreement, we do show the you have utilized services outside of the promotional of $We are sorry to hear that you have had this type of experience with our personal training however we would love to have you utilize the services
you have agreed forWhat we can do is post pone your payments for months. Thanks,

***, The memberships are true month to month memberships, but that does not mean this is a pay as you go type of membershipAs clearly stated in your agreement the terms of usage and billing do state that if you do not want to continue you will need to submit a cancellation in writingThis would mean you would have owed any past due balance owed at that time as well as any payment owing within the next daysI have attached a copy of the signed agreement if you have any questions on the terms you signed to in The agreement also does state that if we are unable to collect payments there is the potential of a collection agency and collection fees being added to the balance. Our billing company was attempting to reach you at the contact information you provided, they even sent you a letter notifying you of the potential of the collection agency taking over the account months before the collection write off was processedYou would have had more months to resolve the balance with us or our billing company Paramount AcceptanceYou will need to resolve the balance with the collection agency as this has been with their office since July of

Complaint: ***
I am rejecting this response because:I deserve a refund regarding my ex-wife being on my account after I went into the gym in
the brickyard and paid the cancellation feeI added her to my account I gave the gym her information and they added her to itI was solely responsible for the financial portion of her paymentsThe gym told me in person all I had to do was pay the early termination fee of $before the six month periodI am now out $that shouldn't been taken out of my account for the last nine monthsThis is unacceptable business practice
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The conversation with paramount and the mother was they were calling for the member was told that she would tell the member.Several attempts were made to get in contact with the member to resolve the past due.We will waive the $cancellation fee but the past due amount will need to be paid

Thank you so much for brining these concerns to our attention! VASA is making every effort to assist each Crossroad member individually regarding there concerns VASA Fitness did send out an email letting all know that they were able us utilize our facilities when Crossroads closedLooking over your
agreement is does look like a cancellation was processedI will also set up a refund of the $that was drafted 1-4-I was unable to locate a membership for your husband, what was his birthdate?Thanks