Vasa Fitness

Complaint: [redacted] I am rejecting this response because:If Paramount acceptance wasn't able to contact me by phone they could have emailed me instead of relying on someone else to maybe get the correct information to meIt is not my fault that there was a communication errorI was never directly contacted, and that could have easily been done through emailIt is unfair practice to assume that one takes responsibility for something when they are not directly contacted Sincerely, Shabir A [redacted]

Member claiming only has a fitness account looking at the personal training agreement the member has used sessionsHad the member not been aware of the personal training agreement why were sessions used? All documents for the personal training are signed initialedMember has talked with the member service team a few times wanting to cancel the accountWe will waive the $transfer or relocation fee

Thank you for reaching out to us, we always strive to learn and progress by challenges our members haveWe do want to make sure that all our members are aware of what there monthly payments will be and what any additional fees we may haveI have refunded the $playroom fee back to your visa card ending in ***The Rate Guarantee Fee of $will be mailed to you in a form of a check to the address we have on fileI apologize for the experience you have recently received, our sales director has been notified of this to correct the actions with the person who sold the agreement to you

I apologize that this information was collected, what is your husbands name so I can pull up the account and look it over Thanks

Matt D [redacted] is the buyer on the accountWe recommend that he contact the agency trying to bring his past due current Swift: [redacted]

Complaint: [redacted] I am rejecting this response because: I contacted Swift Funds Financial, the collection agency involved in this case, and they stated that the claim has not been removed by Vasa I fear that waiting any longer will negatively affect my credit Until I hear that this claim is revoked from Swift I intend to keep this case open Sincerely, [redacted]

We talked to the member 8/31/15, we do show the member did talk to the front desk 7/27/member was informed that the account was past dueThe member informed the front desk she will have to pay next time because she die not bring her cardThe membership would not have been able to be cancelled until the past due amount was brought currentWhen the member talked to us 8/31/we processed the cancellation and waived the days so the member is not drafted again?

We strive to make sure all our members are aware of any additional fees that would be charged, I apologize if you were not aware of our Rate Guarantee Fee, we do have you initial on your agreement for this rate, its posted in all our facilities and also included with your welcome letterThis fee is charged on your 3rd payment looking over your payment history your first fee was drafted 3/17/once this charge processes the fee is charged annually after this was 3/17/Looking at the notes on the account you did call in 3/18/asking the same question at this point our billing company made you aware of what the charge was

The membership is good until 2/14/to use the sessions The notes indicate the member stating she wanted a refund due to a medical injury or relocation The injury was not done by or at VASA Fitness and we have nothing to indicate this remark The member has sessions available to use after she is well and/or transfer them to another member We have made note that the transfer fee has been waived The contract does not have a medical clause, but the month extension of time is reflected which is the date of 2/14/Thank you

[redacted] , The terms of your membership and the personal training are separate agreementsYou membership agreement can be canceled at any time with a days notice and a cancellation fee of $if you are within the first months of having the membership open and activeThe personal training agreement you signed does state the terms of cancellation while in contract involve providing a proof of relocation or finding someone to transfer the agreement to both involve a $fee for processingAs a courtesy we will process the cancellation of your membership with no further billingWe will also cancel the personal training with the receipt of the $cancellation fee waiving the proof of relocation portion You can make this payment with our office by calling 801-426-extension or confirming through this message that we can process the fee to the billing on fileThe personal training agreement will not be able to be canceled until this has been receivedPlease let me know if you have any questions

***, In response to your email as you provided, we did let you know that we do not have a medical cancellationWe are unable to refund any payments made up to date but the account was canceled as of yesterday with the final contractual payment being madeWe are sorry to hear of your medical condition and if at a later date you would like to resume using your sessions we would be happy to get you setup with a trainer that fits your needsSince you have provided us with medical documentation we can extend the usage of your sessions beyond the contracted datesLet us know if you have any questions

Complaint: [redacted] I am rejecting this response because:When I called and spoke with Shaq via phone I asked very specifically if there were any enrollment or miscellaneous fees on top of the $per month because I was just looking for a quick 3-month summer break solution for my daughterHe said no, so I drove right into the gym to sign my daughter upWhen I arrived, I was told that he misrepresented those facts and that there was indeed a $enrollment fee, a $facility fee in the 2nd month and a $termination fee if I cancelled my "month to month" membership before months was up Sincerely, Justin D***

***, On 5/15/we attempted to draft your May payment for the amount of $this was your monthly dues of $+ $for the yearly rate guarantee fee as listed in the signed agreement the first time it is applied is days into the membershipIt is then applied annually after that.Our rate-guarantee fee locks in your rate so that you do not have to pay more even if our rates increase in the futureAs long at this payment is paid annually, you can relax and enjoy our low prices and gymsWhen this payment declined on your billing date a return fee of $was added to the accountOur billing company processes retry payments through out the month to bring delinquent accounts current, this did include the full balance owing as of 5/19/As a courtesy we can refund the $back to your cardThis typically takes 5-business daysLet me know if you have any questions, have a wonderful day!

The cancel fee was paid and the fitness membership was cancelledThe personal training agreement is separate this agreement was for month termTo cancel the personal training the member need to follow the cancellation process, relocation or transfer with $cancellation feeI have attached a copy of both the Fitness and Personal Training agreements for review

that's fine that the money is owed I'm mostly upset that it was sent to collections before I could resolve this directly with you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We apologize for the experience you have experience, this is not acceptable for our facilities and will be addressed appropriatelyI have processed a cancellation of your agreement effective 8/2/You will have no further billing for future payments

Thank you for reaching out to us, I have adjusted off the past due and processed the cancellation for you effective 7/29/

Thank you for contacting us, we do show that the agreement does have like information verified by your wife's agreementCan you verify your birthdate so we can confirm with the one we have on file and look into this further Thanks,

[redacted] ,I see you have spoken to one of our Member Loyalty representativesAs previously stated we have closed the person training account with no further billing, this includes closing the account early of the month contract and without any type of cancellation feeWe are not able to refund any payments processed on the personal training membership up until this pointBased on the information we have sessions have been used, billing and personal information were provided as intent to purchase the personal training agreement, as well as my zone belts were given at the point of sale with the enrollment fee paid at that timePlease let me know if you have any questions or concerns

Thank you for contacting us, we find the facts of what you sent us but customer service is an essential part of our companyThen we will process a cancelation for your accountThank you so much if you have any other questions you can communicate with our customers