Vasa Fitness

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But having said that, this is only half of the solutionWe accept this part of it but we would like a refund of the $fee that we never were told aboutWe paid our January dues of $that Danny told us was the actual fee and then were charged another for the month of JanuaryThanks Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They're saying that I still owe them moneyI went to their gym for two monthsI paid a total of 75$The membership is supposed to be 20$ a monthHow do they figure I still owe them 22.96$? Sincerely, [redacted]

[redacted] ***, I see that you spoke to our office and provided us with a cancellation confirmation, after review of the email the dates show it was for a previous account open which was closed as requestedThis account that is now with Swift Funds was opened after the date of that email Our records show that Paramount Acceptance our billing company had attempted to reach you with the phone provided at the point of sale.The account when into a delinquent status when we received the dispute from your card hold in January which caused the fund to be reversed back to your bankThis continued through April of during this time the billing company does show they attempted to call you at the phone number given at the point of sale but were unable to reach youAs of 5/2/the debt was turned over to the collection agency to handleAt that point the account is canceled from our office and we are not able to collect on the balance and would not attempt to reach out to you, this would be done by Swift FundsYou will need to handle the balance with their officeAs a courtesy we could offer you a portion of the time back for a total of months, the account is not usage based and lack of usage would not cancel your account but we would be happy to offer you the unused time once it has been resolve with Swift Funds

Thank you for reaching out to us, I apologize you potentially were not informed VASA Fitness acquired Crossroads agreementsWe made every attempt to let everyone know they would be able to use our Sandy facilityYour membership will be cancelled 10/17/with no owing balance

Thank you for reaching out to us, I do see you have been talking with us through email regarding the cancellation of your accountWhat we can do is process the cancellation once a doctors note has been provided to indicate it is not in your best interest to have personal training at this timeOnce we receive this document we would be happy to process the cancellation for you

Thank you for reaching out to us, I was able to look into the claims with our fitness training department and found that another trainer Daniel, has been trying to get you set up with a new trainerYour trainer Braden is still employed with VASA Fitness but does not work on the weekendsWe have gone ahead and processed a cancellation, for your fitness training agreement effective 5/17/However we would be unable to refund any payments that have drafted your account

We have reviewed your fitness and personal training agreement, but was unable to see what the concern is with your the agreementI show you have been utilizing your personal training services up until 7/6/with Kellie? Please provide more information as to why you are filing a Revdex.com and why you are requesting to cancel so we can better understand and assist

We apologize for the inconvenience, when our billing company Paramount Acceptance looked into this concern they found that America First had done some updates to there system which left no manually updates if billing was incorrect which lead to your checking account coming back as no accountThis is not something that VASA did on purpose to receive more money from youI do show that the $return fee was waived so you were not billed thisThe membership will cancel 5/25/

The payments currently owing have been adjusted off, and the accounts were cancelled with a zero balance

Thank you for brining this to our attention, you did purchase the fitness membership of $and then the guest privileges of $The total amount of the agreement after taxes is $this is amount you are being drafted each monthSince the monthly payments and guest privileges are two separate service they show this was in our systemWhen you look at your agreement it indicates you have a fitness membership with guest privileges as your selected bundleWe are happy to waive the $return fees and you would just owe the monthly dues of $64.02= payment of $and 16.02= payments of $for the guest privilegesThe total amount is $

***, I would be happy to assist you in the matter, the problem I am running into is the only account I can located under the information you have provided is a "Silver & Fit" account that we are not currently billing you directlyWe don't have any billing on file for this accountAre you paying for anyone else's membership? If you are showing charges to your bank account I can have my billing company search your billing information to see if it is linked with any other accounts, would it be okay if I called you to gather your billing information so we may look into this further for you?

I apologize for the way you were treated with the collection agencyThis will be addressed with them, I do not show that your mother sign this agreement however if you were a minor at the point of sale the incorrect birthdate was submitted to show you were Please provide a copy of your drivers license with your actual birthdate to confirmOnce this is done the debt will be called back and you will owe nothing to Swift or VASA Fitness.Thanks

The contract for Alyssa D [redacted] was purchased on 6/6/2015. First month dues were charged, not $99.00 down. A credit was posted to the annual fee but the cancel fee of $25 would be charged if cancelled within the first 6 months.

[redacted] ,After reviewing your account and our records for cancellation we are unable to locate any request for cancellationThe signed agreement for the month to month membership does state that in order for you to cancel you would need a written days cancellation noticeIf you have a previous record of cancellation you can send us as a proof of cancellation we would be happy to review thisIf you are unable to provide this, you will need to handle the balance with the collection agency at 801-272-Our records show we attempted to previously resolve this by reaching out to you starting in January of when we received the charge-backs from your bank, now that the account has been written off we are not able to take payment in our office or make changes to your creditAldous and Associates are the ones who report to the credit bureau and we are unable to assist in this matterPlease let me know if you have any questions

[redacted] , The reason we require a written cancellation request is so that if there is any question of the cancellation request both parties will have record of the request being madeUnless you can provide a previous proof of cancellation the funds paid up to date are owedWe will send you a letter confirming both accounts are being removed from the collection agencyPlease let me know if you have any questions

Thank you for reaching out to us, I apologize this has become more of a hassle for you at this time the $you had paid SWIFT is going to include fees added in there office this may be why its more than what you expected however we do value you as a member and do want to be apart of your goals and fitness journey we can post a credit of the full $you have paid to settle the orginal accountThis leaves your membership paid up till 8/2/17.Thanks,

I apologize, but the owing balance can not be adjusted off and cancelledI do show there was the intent to purchase this agreement and the proper cancellation will need to be followedYou are more then welcome to post an ad online to find someone to transfer to, we will move your payments out for months while your in this processThanks,

We are happy to help you resolve this matter, the payment of $has already been refunded back to your VISA card ending in ***, I will also submit a payment of $from the 5/3/draft of $Your membership will then be cancelled effective today (6/8/16)Thanks,

I agree to pay the $93.37 to have my account completely closed. I have continually been charged every month $20.00 + a fee being that the card being charged has no money attached to it. I just want to make sure that I will not be required to pay those charges or fees. I am hounded by your collection company (paramount acceptance) every single day multiple times a day. What number can I call to make that payment and have this matter closed. They are not aware of the matter or these arrangements and I get very frustrated trying to explain things. I will take care of the written notice on my end as well. I appreciate your brief response and look forward to getting this matter addressed and closed. RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Zachary A***