Vasa Fitness

Complaint: [redacted] I am rejecting this response because:I feel like they are engraving people with these contractsWhen I signed up I was never told that you only get says to change your mind and was also not told you only get minutes once a week with your trainerAnd once they tell you this your to late to cancel and are stuckThey need to be more forthcoming with this information Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the business is being as difficult as possiblethey need to go back to the original payments to start this membershipwe share this account, so all payments were made togetherthe cancellations should have been completed at the same timei do not understand how or why they keep trying to make this separationt.hwas the original account and purchased mine through the same account? then the three extra times, each for an increased amount, that they tried to charge our account(which had insufficient funds for this reason) we were charged $this is simple and straightforward I am not asking for extra and have the bank statements (which I can and will provide, but it is difficult, since I do not have access to a scanner)this business has been extremely rude on the phone and during this processso I will make this as simple as possiblereturn the original $fee for the membership, $for the yearly fee (which they charged us in november) and $for the three times they tried to automatically charge us again for the services we cancelledthey have all of this documentation alreadyi would also like an apology from the manager who set us up with these memberships and who ever keeps fighting this process$plus $is $which will settle this matter( $more than I asked for originally.) no one should be treated so poorly when the facility they want us to pay for is so uncleanyou would not pay full price at a grocery store for rotten food would you? I refuse to! just do what is properremember the customer or consumer should be treated with integrity and consideration or you will not have a business in the future word of mouth is your biggest asset or liabilityi have lived in ogden for years and have a background in customer service and so does my spouseyou might want to reconsider the grief you are causing me because I am also a diabetic that was the reason we signed up together in the first placejust resolve this issue now, it will cause your business more harm than good, if we have to go one step furtherunsanitary conditions can be life threatening to someone that has a lowered immune systemyou should be ashamed! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I don't want to work with a company that thinks for their own profitI was told I could cancel at anytime, I didn't get anything from my trainer that I was promised, I didn't receive any phone calls from my trainer even when I brought this to the attention of Revdex.comI went in to cancel my membership and my trainerthey handed me A card and said they would help me outI called the number and they said they couldn't help me outso now I want nothing to do with VASA, you can have the money you already took from me, and we cancel this now and be on our way Sincerely, [redacted]

Thank you for reaching out to us, I see we have refunded your $for the rate guarantee fee minus the $cancellation fee

Thank you for your input, in reviewing your account we did not receive any written notification in March requesting we process a cancellationHowever there were multiple attempts from our billing department trying to contact you with the same number provided with this complaint regarding your past due amount as recent at 1/20/With each call a message was left to contact us regarding your accountOnce you contacted our member service department your past due amount was adjusted off and your account was cancelled effective 1/23/We would be happy to help assist you with a reimbursement providing documents showing you requested to cancel March

[redacted] ,I see that you did contact our billing company on 6/1/requesting to cancelBased on the holiday you were still technically in the days you had to cancel the agreementI apologize Paramount had miscalculated the datesWe have gone ahead and processed the cancellation of your personal training membershipsIf you can return the myzone belt that was given to you at the point of sale we can also process a refund for the payment made at sign up Please let me know if you have any questions

Complaint: [redacted] I am rejecting this response because: I absolutely did not attend any sessions outside of the promotional first month ($for the first month)The trainer mentioned he still charges me for sessions I don't attend, but I only ever attended two sessions, both of which were in the promotional month of MayI never wanted to go to any sessions outside of that first month, and never did, and want to be refunded and have my contract cancelledA four month postponement is absolutely not satisfactory Sincerely, [redacted]

The number to contact us at is ###-###-#### Please ask for Kyndra she will be happy to help

Thank you for reaching out to us, I apologize you have not received the service you are expectingWe are happy to help you resolve this issue, we can pull the account from collections once the months of $and $return fee have been paidThis is a total of $

We do not show the billing was updated in the facility, however as a resolve we will waive the $return feeWe do need updated billing information.You are able to contact me at the corporate office at [redacted] .Thanks

Thank you for reaching out to us, the membership will cancel 9/9/with no further billing owing on the agreementThe past due amount on the account will be adjusted offWe do show the [redacted] is the member however we show a [redacted] as the buyer

I have done some research, Swift will be refunding the payment you have made with themYour membership will show as a cancelled status.Thanks

I apologize but since we are not longer affiliated with Gold's Gym that amenity is no longer availableWe are willing the cancel the agreement please provide proof of relocation to Arizonian we will waive the $cancellation feeOne this is received the membership will be cancelled immediately I have moved your payment from the 16th to the 25th so your payment does not draft in between this processThanks

Ryan, Based off the agreement you are not the buyerUnless we have authoriztion for this person, we are unable to speak to the detail of the membership

The agreement indicates that the member did sign as the buyer for the linkI can cancel the linked member and waive the past due amount and a resolve for that portionBut the main account will need to be settled with the collection agency Swift at [redacted] Our billing company did try to make contact regarding the past due amount since 12/29/till 4/24/Was then sent to collections 5/1/15.?

I apologize if you were not aware of what the contract indicated and what you had purchased, however the agreement will remain active at this timeYou are welcome to transfer the contract to someone else and we will waive the $transfer fee for you

What is the name of membership that was purchased.If you are just the buyer, your name will not pull that up, it will show as the member in the system.Member number, name, barcode are helpful

We will be contacting you today to resolve this

Thank you for brining this to our attention, I apologize you have had to deal with these challengesThe child care price I show that was on the agreement is the correct amount that we do chargeThe rate was increased January 2016.I am showing that the Personal training agreement was resolved April of 2015, and the $payment was refunded back to you.I have talked with the manager at West Jordan and your fitness membership has been cancelled and the monthly draft of $has been submitted for a refundPlease let us know if there is anything else we can help you with

I have called and left you a message, Jalayne in member services has also sent you an email to take care of this