Vasa Fitness

We are happy to get a trainer.Just need some information to find a trainer that will best suit the your needs.What location would you be training at?Preference on gender, time and what are your goals?Once we receive this information we will get you in contact with a trainer so you are able to utilize the services

The resolve that was responded to previously indicated we would go ahead and process a cancellation on your personal training agreement, you will and do not owe anything furtherThe agreement was cancelled 3/27/17,the last payment drafted was 3/9/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Steven P***

[redacted] , I do see that you went into our Riverton facility in November of last yearAt which time you did give us your personal information and signed a month to month agreementThis membership is not based on usage and the account would continue to draft you the monthly duesBased on our payment history it looks like we have never been able to clear any of your payments and you currently are owing for for months of payments and cancellation feeI do see that you spoke to a representative from our office who did waive the yearly fee of $from your balance as an option to help resolve the matterSince you did sign up for the membership the monthly dues would be owed, but as a courtesy we will waive the $cancellation fee, bringing the balance owing on your account down to $once we receive this payment we will close the account with no further chargesYou can make this payment online at gympayment.com or with our office at 801-426-Please let me know if you have any questions

I apologize that you have no been able to get in contact with us, looking at your agreement the extra $is the annual Rate Guarantee FeeThis is a fee drafted in the first months of the agreement and then annual after thatThe fee is to guarantee your low month to month rateIt also looks like you sent us an email that was respnonded to 12/1/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Member did talk to us 7-14-Member paid the past due amount and was informed if we recived verfication from his bank, we would refund or post a credit of the $fee as a resolve

Thank you for reaching out to us!, I was able to review your account and did find that our billing company paramount acceptance June 2016, they were informed to not contact you again because you had cancelled in AprilI show that they also informed you to contact our member service department because they did not see that you had cancelled the accountAt this time this has since been done which resulted in your fitness membership not being cancelled and sent to our third party collection agencyAt this time you will need to resolve this with them Thanks,

Complaint: [redacted] I am rejecting this response because: There is not a response to the review other than they are reviewing it and will be back in touch There is no resolution to my complaint or time frame in which they are to review and determine a course of action I will not accept it as there is nothing to accept - I am wanting a refund and to cancel my contract - see complaint file Sincerely, Eiko [redacted]

Comparing the signature on the waiver signed on the fitness agreement and the co ver on the personal training look similarIf you are not wanting the personal training agreement anymore you do have the option of a transferThe $transfer fee will be waived.?

After reviewing your membership, once the membership has defaulted for days or more the account is then assigned to our collection agency (Swift)Once it has gone to this stage the membership is not pulled back unless it should not have been sent in the first placeIn your situation your card was closed for fraud in July however our billing company paramount contacted you via phone up until 10/29/with no response, the agreement was then assigned 11/1/a return letter was emailed to [redacted] @aol.com 8/24/15, 9/1/This is also the same email address provided with this Revdex.com complaintSwift has been contacted regarding what Carlos may have communicated incorrectlyBut the debt will need to be resolved with Swift

Your membership is under the name Ivonne [redacted] , not Maria The card on file created a past due balance When the Member Service Team received your information there were attempts to get in contact with you or speak with you You have made payments online during your card challenges The return fee would be charge per the contractual agreement not based on communication that occurred after your account was past due.Had the Member Service Team spoke to you the day your account went past due the fee would still be owed.4/24/Invalid card4/29/2015, 5/5/billing company had auto dialer calling to alert of past due5/12/Club spoke to member wanted fee waived told her to pay balance5/20/ Spoke with Member Service Team5/20/Spoke with billing company5/20/auto dialer from billing company to alert of past due5/22/member paid online6/1/Member services tried to leave voice mail no vm set up6/1/Member Service tried to contact again, no vm set up6/2/Member paid online6/3/Spoke to member, member wasn't happy about fee.The membership is now cancelled per your request and no further billing will occur.thank you

Thank you for reaching at to us! I apologize for the confusion at the point of sale, we are happy to process a cancellation for you today 9/9/You will have no further billing processed on your membership

We do want to keep you as a memberWe will start your payments 10/20/of $and adjust the two months owingWe can contact you to get updated billing information or you can provide it through this.Hope this helpThanks

Complaint: [redacted] I am rejecting this response because: I've read this exact wording dozens of times from other persons who've not only taken their time to visit Vasa, but also from others who've joined and had billing or cancellation issuesMaybe boiler plate responses are the new norm for businesses that relegate customer service to that of an after thought? Ironically, I'd still join Vasa if I had a clearly laid out contract, full disclosure of all charges (both at signing, and reoccurring during the contract period), an exact understanding of the six month obligation period, cancellation fees, and my obligations after that period when and if I choose to cancel Sincerely, [redacted]

I am unable to find an account under this namePlease supply barcode or birthdate.?

Again, we do not have anything on file regarding an injury in our clubIf you were injured, did you report it and file an incident report?While we understand it must be frustrating dealing with an injury, we have given you the regulations regarding transfer of sessions

Looking over your agreement the reason the account was assigned to a collection agency was because you put a stop on the account, your account was never past due more the $ [redacted] this was in June You are correct before your month mark there is a $cancellation fee to process the cancellation Since the account was past due and our billing company kept getting chargebacks you will need to contact the collection agency at settle the debt with them

Thank you for reaching out to us, I have processed your cancellation effective9/10/16, your last bill date was 8/10/I will also waive the $cancellation fee Thanks,

Thank you for reaching out to us, looking over your agreement I do see you purchased a month agreement on 8/28/The first payment of $was receive and nothing else was receive after this dateOur billing company made attempts and did talk with you multiple times during letting you know that account was active and you were past dueYou did contact our corporate office 12/15/15, our Member Service department informed you of the process to cancelI did see you mentioned our front desk staff in the facility told you the personal trainer was cancelWith you having a payout on this agreement they do not process cancellation, but will direct you to corporate office and request a follow up for them to contact youAt this point your personal training agreement was sent to our collection agency SwiftYou will want to contact then to resolve the debt ###-###-####