Vasa Fitness

Thank you for your information, I show that ***'s payment was not refunded at the time yours was. However I do see the refund has been submitted as of 2/22/16. I attached a copy of both payment history documents for you to review.

Our records show that the billing was not updated in time before the draft was sentWe also so there was a challenge receiving your payment last month as a courtesy the fee was waived member was made aware that if the payment did not clear again the fee would be owedThis will be the last time a free will be waived on this againIf a payment is not received in the future the $return fee will be paid

[redacted] , The terms of our memberships are month to month membershipsThis allows for members to cancel at any time but does involve cancellation terms of a days notice and a cancellation fee if canceled within the first months This is different then the termed contracts we used to offer but it is still an agreement in which you would have agreed & signed toBy entering your signatures on the screen you did agree to the terms of the month to month agreementA copy of the contract and a welcome letter would have been sent to you the day you signed up to the email providedWhen you attempted to cancel in September you were liable to make the final months dues and the cancellation fee as stated in the agreementWhen you refused to make this payment or any future payment the account became delinquent and has now been written off to a collection agencyWe will be happy to resolve the matter by removing the account from collections but the balance that would have been owing had you properly canceled as advised by our billing company is owedThat would be a total of $for your account and $for Cassie's accountPlease let me know if you have any questions

Looking over the account the cancel fee was waived from $to $typically this is not a fee we would waive, but the member service team did negotiate a price and did waive some of the cancel fee?

[redacted] , Our month to month memberships do require to have a valid form of billing on fileOn the month to month agreement you did agree for automatic payments to withdrawal on the 28th of each month to the form of billing providedThis can be a credit card or a checking accountWe have removed the $return fee that was added to your account as we were unable to draft your August paymentGoing forward you will need give us updated billing to avoid this feeThis can be done at the gym, online at gympayment.com or calling our Member Loyalty team at 801-426-Your account past due balance is now updated to $for your August paymentsLet me know if you have any questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I have to pay only the amount that Rachel stated Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did not recieve any signed contracts at my free trial. And everytime I have talked to someone your stories change. Yesterday I was told they were mailed to me which is another lie. I have also only been to your location one time. So no thanks on your supposed deal. Sincerely, [redacted] ***

The statements and allegations listed are untrue, unfounded and without MeritAs I previously stated the business in the form of its contractual obligation duly signed never made an effort nor has there ever been documented in writing and made aware to my client in any form or fashionThe termination of this contract has been made solely in the Forum of discrimination based on personal feelings of the brickyard Vasa Fitness location managementI will continue to proceed with this complaint as listed above, solely based on personal discrimination I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I called the gym, verified the pricing, and drove in within minutes of calling to sign upThe previous promo had nothing to do with itBottom line, I was lied to by Shaq via phone Sincerely, Justin D***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The dollar cancellation fee can be charged on 10-06-from the Wells Fargo account that Vasa Fitness has the information for Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I should be reimbursed for the $I paid to cancel the membership for having been deceived multiple times by the business and how poorly I was treated by several of your employees Sincerely, Morgan M***

Was there a different number you called from then ###-###-####? I looked through our call report and found you did call 11/30/Even if you talked with us that day, there still would have been a day notice and $cancel feeIn order to have avoided this, the day notice and cancel fee would have been paid on 11-2-As a resolve I will waive your days but the $cancel fee does need to be paid

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will be waiting to hear their resolution to the complaint. I am not... wanting this case dismissed til they respond with more resolution than just looking into the matter. This is not satisfactory. I left more than one message for the home office with the only lady they said could deal with this situation and have never received a phone call back. This is so unprofessional and I want to be released from my contracts. I have paid every single month and have yet to use my sessions that I have paid for because they can not get me the same trainer for times that my husband and I are available. I'm so upset that I have not heard anything from them at all on this matter and I have been waiting patiently and I feel if they ignore long enough that they will keep getting their money and won't have to resolve. Sincerely, [redacted]

The contract you signed is a month to month, you are on a month to month agreement that you are able to cancel at anytimeVasa makes every attempt to make sure that our members are aware of an additional fees on our agreements, the contract does state the date the rate guarantee fee is draftedI have attached a copy of your contractAs a resolve we are willing to refund of the rate guarantee fees.Thanks

The return fee is charged at the point the payment does not clear, in your case this would have been the 7thThe club should be bringing the account current but the fee was already appliedThe $return fee is charged on each account this is a new policy to actually save our consumers moneyIn the past you would be charged a $return fee at the point the payment delcined, If the payment was to go days past due you would be charged a $late feeIf the payment was retried and did not clear you would be charged another $return feeThis was charged on each payment that delcined ex: if you have your monthly payment of $and annual fee of $you would be charged two $return fee and $late feesThe new policy is just $return feeAs a resolve we will waive one of the $return fees this one timeHowever if the account goes past due in the furture this fee is not something that will be waived

I apologize you have not received an answer, I did search your email, and do show our member service team responded to your message on Monday requesting from more information, I see that you have no responded back to the requestHowever I have located your account with the information to verify in the complaint and this extra charge is our rate guarantee fee, this fee is to lock in your lower rate as our increaseThe first draft is on your 3rd payment cycle and then annually after this Thanks

I apologize for the miscommunication with our kid care services, I do show the we have set up a refund for those services seeing that you can not use them being the godparentYou mentioned in your complaint that the manager of the kid care manager, front desk manger did to make you feel this wayI will address the member service team in the way they are speaking to our membersWhat type of experience have you had regarding wanting to cancel the personal training membership? Complaint: [redacted] I am rejecting this response because:To answer your question about the training membership, I have a few reasons When contacting Courtney, it can take a really long time to get ahold of her On the day I activated my membership recently, I left my phone number for her I'm not sure why she didn't get the message or whatnot, but I never got a response The day before my first day back (I would say about 7-days....I'm just guessing), I had to go in personally to make an appointmentShe wasn't there Tyler informed me that it was just that day or the day before he could access her schedule, so he made me an appointment I highly doubt that he was telling the truth about this I show up the day that happens to make an appointment....hrmmm....I also made the decision to find a different trainer I needed someone who could meet with me in the early morning hours I was told that my message would be given to Cameron for approval and he would get back to me He never did There has to be some disconnect when leaving messages for people that work there to return calls Just another reason that their customer service is awful I took a bit of a break and continued to pay on my training contract for a few reasons I was told I had to contact the head office to cancel it...I tried They don't answer the phone, return emails, or return phone calls I guess the horrible customer service starts at the top One big reason was my cancer scare of it coming back and the strong desire to get pregnant We tried that for months and it did not work Another reason I want my money back is I can't get another trainer On a no contract membership, my husband had to pay a $cancellation fee That was never disclosed to me or anything I would appreciate my money back for the sessions I did not useI do have one or two more payments that will be charged to my card for November, December, and I'm not sure if I owe in JanuaryI think the last payment due will be DecemberI was never given a physical copy of my contract Sincerely, [redacted]

[redacted] ***,Thank you for reaching out to VASA Fitness! The charge for $was your monthly dues of $23.49+ $for the yearly rate guarantee feeThe first time it is applied is days into the membershipIt is then applied annually after thatAs listed in the signed agreement our rate-guarantee fee locks in your rate so that you do not have to pay more even if our rates increase in the futureAs long at this payment is paid annually, you can relax and enjoy our low prices and gymsIf there was any confusion on what this fee was for we apologize as a courtesy we will give you your next month on us Let me know if you have any questions, have a wonderful day!

Mr [redacted] , The terms on the membership are a days’ notice for cancellation, anything owed up until the date of cancellation and any payments set to draft in the next days are owed per the signed agreementI do see that you had spoken to our Member Loyalty team yesterday and the representative you spoke to closed both the account with no further billingYou will not be charged for the Rate Guarantee Fee or the monthly dues in OctoberPlease let us know if you need further assistance with this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me How do I go about to ensure the business resolves the issue? Sincerely, [redacted] ***