Vasa Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

It is true our agreements do indicated in our rules and regulations that there is a $cancellation fee within the first months of your agreement.I do appreciated your input and we will address our staff to insure there are no misunderstandings.?

We apologize that your cancellation process has not been easyYour membership *** will cancel 4/28/16, you will have no further billing

The agreement we have on file is for years, we do show that we would waive the fee with the documentation that was not provided to usOur member service department did contact you and was told you were at workOur billing company contacted you and was told they could not help, you were talking
with the clubWe will pull the membership from collections, you will need to provide proof of the fraud pay what was owing and continue with the term of the agreement

Complaint: ***
I am rejecting this response because:The reason the account has been
paid is because I was threatened by the collections agency that my credit would be ruined unless I paid!! My phone blocks computer calls--if that's the way you notify people Never had I received any information throught the mail--not once No personal phone call It is ridiculous your company can get away with this!! Charging people for no services I want a refund!! Make this right!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Show me that you emailed meI can easily verify thatAlso, I can check my phone records and prove that you never called *** *** ***Your research lacks dates and is based on the assumption of good business practices in communicating with paying membersI would also like a breakdown of my "owings"I am certain you scammed me with some additional fees etcNote that the minute your collection agency mailed me, I paid them in fullI am angry thathat your practices include full write off's without proper efforts to update meYou are the only ones who are so negligent with your good customers.
Sincerely,
*** ***

Thank you for your email, we do advertise our $rate this is the most popular route for some of our membersThe $fee I believe you are speaking of is our Rate Guarantee Fee that is $(plus tax) this fee, the fee is charged within the first months of the agreement, then annually after
This is to guarantee as we increase our rate you will keep the same moving forwardWe do show that we tried contacting you in the month of May to resolve the past due amount with no answerWe also do show that the service have been used for the month of June, we will waived the $return fee but the $will need to be paidWe will also waived your $cancellation fee and process the cancel once brought current

Thank you for your feedback, what we will do is pull the account from collections and cancel off the balance for ***'s membershipFor the annual fees the one on your account was paid February 2015, then again February I am not showing you have been overbilled for this amountLooking over
***'s agreement the fee was paid September and then cancelled April 2016.Please let us know if you have any further questionsThanks,

Complaint: ***
I am rejecting this response because: Maybe I was not clear in the original complaint, I did not know this was a non-negotiable contractI was under the impression if I was not happy or if I could not afford the sessions anymore then I would have an option to cancelIt was never made known the personal trainer sessions are non-negotiable unless I move, military, or transfer to someone elseThis should have been made known the second someone signs upI was willing to pay a cancellation fee, but to not even have an option to cancel was not made awareMy session with Brayden was within the first month of sessions I had paid forThe people I have spoken to on the phone are very unprofessional, rude, and I did not feel my problems were listened tooYour gym at Vasa is wonderful but the customer service needs work.
Sincerely,
*** ***

Thank you for reaching out to us, I do believe our member service department was able to resolve this matter for youPlease let us know if you have any further questions we would be happy to help

Thank you for brining this to our attention, your are correct the personal training membership was cancelled with SarahHowever since you did a chargeback for the 12/7/draft this left your personal training agreement past due, since this was not paid the account was then sent to collectionsWe
will pull the membership from our collection agency and close all owing amounts

I apologize you were unable to get this cancelled in the facility and could not reach anyone in member servicesThe agreement will cancel 1/11/16, we will refund December and January's payments since there is a day notice for cancellation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and found resolution outside of this response.
Their response to this was wrong but I was able to make contact with employee that helped with the cancellationI would like VASA to be honest, no one received an email from themMy sister received an email that she owed them money but no one got an email saying we could use them! They have not refunded her moneyAlso I found the email of who resolved our concernsThe corporate office and the assistant manager at Sandy gym failed to respond back except for the woman that I found an email address for
Sincerely,
*** ***

I do show regular usage stopped in April, I do not see any emailed received in our office or the gymIf you can provide this we are more the happy to backdate your cancellation from when you originally sent the email and refund if necessaryThe $return fee was for the payment coming back as
insufficient funds, you were charged this on 5/29/draft and 7/24/draftThe membership has been cancelled since 8/27/at this point the past due was waived offIn April your payment declined we did not receive a payment till 5/29/Junes payment went towards May, July towards June and then drafted again 7/31/for Julys payment that did not clear on 7/16/What gym did you go into that the manager shoved you? This is something that will be investigated we do not tolerate this type of behavior at our facility.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for reaching out to us, I do see you filed a Revdex.com case #*** 11/10/We were willing to resolve this at that time by waiving the fees but the dues did need to be paidHowever we did not hear back from you so the complaint was closedWe are willing to pull the membership from
collections but you will need to take care of the dues owing in November and the annual fee totaling $Once this has been paid we will process the cancellation on the account

Thank you for the information, I apologize for the experience you have receivedWhat I will do is process your cancellation 9/5/16, your last bill date was 8/5/16.Please let me know if you have any further questions

***, I see the first time we have a cancellation request from you was on 12/26/during a phone conversation with our billing companyAt which point they advised you the cancellation terms involved a days notice in writing and a cancellation fee of 25$ since you were within the
first months of having the membershipIt looks like we have been unable to collect a payment on the account since 10/so you would also be responsible for paying the past due balance owing up to dateBecause we have been unable to collect the owing payments the account has not been able to process a cancellationTo resolve the matter we will waive the past due balance but you will be responsible for paying the $cancellation fee, once this has been collected we will finalize the cancellation of your membershipPlease let us know if we can run the cancellation fee to the billing on file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, We appreciate the offer and attempts of resolutionWe will accept the offerWe do have a few questions regarding the new requestsWhere can documentation be sent showing ***s residence in Ogden, UT during 01/2014? Through Revdex.com or directly to VASA? Also, can a membership be pulled from Swift that has already been paid off and no longer delinquent (like in this case)Assuming yes, who would be responsible for refunding *** that payment of $made to Swift? Swift or VASA? Also, seeing Swift has been paid, would the $cancellation fee then be deducted from that $amount paidSo *** would see a refund amount of $553.69, or would she need to first pay the $and then get refunded the $653.69? Sorry for the confusion we just want to correctly satisfy the terms for repayment and resolutionOnce again thank you for your response and attention regarding this matter.
Sincerely,
*** ***

The fees will be waived on the account, but the owing months do need to be paid