Vasa Fitness

We understand the challenge and have gone ahead and extended your membership by months. Your original expiration was 10/8/2015, the new expiration is 12/8/2015. Each time you scan your card at the club I would ask them if it registered the visit. I know this might be time
consuming but it will help you with your insurance needs. We feel this is a good resolve

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

After attempts from our Fitness Training department in trying to get you scheduled with someone we feel at this point it would be best for both parties is we process a cancellation on your fitness training agreementThe cancellation will go in effective 3/29/17, you will have no further billing

Thank you for reaching out to us, after looking over the agreement and usage of the personal trainerIt does appear you were aware you would be purchasing sessions, I show you last used a session with Braden 11/2/What we can do it stop your payments for months, but you will need to find
someone to take over the remaining time and payments on the personal training agreement

The attached word document shows the email correspondence between Vasa and IIn each email it specifically states I had two accounts that were charged $for both mine (*** ***) and my wifes (*** ***) accountsI did not get reimbursed for one of those accounts
*** ***

We no longer have paper contract that are sold in our facilityThe sign up process in with an internal URL on a computerI can breakdown the charges you are claiming are overbilling.4/29/- $enrollment and fee and your first month dues.5/29/- $21.36 monthly payment for May6/30/- $monthly payment for June and $Annual fee8/1/- $monthly payment July $return fee and $Annual fee8/8/- $month payment for August $return fee for payment not processing on 7/27/15.These payments were owing.The membership has since been cancelled and will not be billed any further

We are showing the first membership you signed for *** was requested to cancel 8-30-14, the new membership was signed up 11-30-but its showing you are still the buyer of the accountWe can refund the payments and *** can pay it but the money refunded back to you he will have to payI also
show that we refunded the rate guarantee fee and have submitted a cancellation on the accountWe are happy to try and come up with some type of resolve but we are not showing *** has even been a buyer for his agreementsThanks,

Thank you for letting us know of your concerns, I show you did agree to a month to month agreement, this is not a termed contract but an agreement to make monthly payments and a month to month basisI have reviewed your transaction history and show we have drafted $for October, November and
December along with the $42.73 rate guarantee feeThis is drafted in the first months of your agreement and then annually after thisYou may cancel at any time with a day notice and a $cancel feeHowever I am willing to waive the days and $cancel fee seeing that you have not used the facility since OctoberThanks

***, We are sorry for the negative experienceThe agreement does state that once a payment is declined and a balance is owing we reserve the right to attempt to draft those paymentsWhich our billing company does through out the monthI do see where the payment declined in October and the
$was assessed and on 11/we attempted a retry for the October dues with the return feeYour November payment was also drafted a few days later for this months paymentWe are not able to refund any charges assessed to you by bank but we would be happy to offer months of membership dues on us, putting your next billing date on 2/6/In the future if you are experiencing financial difficulties please reach out to our Member Loyalty team at 801-426-extension 3, we may be able to offer you options to avoid going delinquentLet me know if you have any questions or concerns

Thank you for reaching out to us, after reviewing the agreement we do show you signed for a month contractWe do understand things happen out of our control good and bad, I will go ahead and process the cancellation typically with the cancellation you would be charged a $cancellation feeThe
fee has been waived, your personal training agreement will cancel 4/13/

I apologize that you may not have been informed of our Rate Guarantee Fee, we are making every attempt to make sure all our members are aware of any potential fees they may haveI am happy to refund those two payments back to your card ending in ***

We were able to review the challenge of cancellationAs a courtesy we are going to refund March and April payment of $*** eachWe hope this assist you with the challenge.If you have any further questions regarding this, please contact Member Services at ***.thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the apology and I appreciate your investigation into procedures at the location in question.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Again I will mention that I did not sign a personal training paper that stated any form of contract or cancellation policies so I asked about it and was told that there wasn't anyI've had a run around where I was told that I could cancel the personal training servicesIf I post an ad online I will need more time to be able to find any possible buyers since there are any ads online with people trying to sell the same services.
Sincerely,
*** ***

I am so sorry to here that you had this experience we are happy to refund you the $return fee and would love to keep you as a memberI have talked with the member service represtivet you spoke with to find out why we did not try to assist you when you call in Thanks,

Complaint: ***
I am rejecting this response because: When I spoke to Alex it was simply to tell
her that she is contacting the wrong person on behalf of my account, and that I am looking to speak with RachaelI've called several times, emailed, and left messages with third parties, Rachael the Director of Member Services will not speak to me nor will she return any of my emails or telephone callsNothing has been resolvedThe call I made when I spoke to Alex was not to update my information, it was returning Rachael's call.
Sincerely,
*** ***

Thank you for reaching out to us, after reviewing your concerns and the accountI show you called into our billing company paramount acceptance 3/3/to make sure the account was set to cancel, at this time they did confirm it would cancel 3/26/I do not show a call or request submitted in the
month of FebruaryDo you remember where you called?

The information has been reviewed and there was no billing form or phone call noted. However; you have been a member of ours and paid us on a regular basis.As a courtesy we have cancelled your membership and adjusted the past due value off.We hope this assist you with your challenge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I will accept the cancellation of my gym membership with no additional fees since I am past the months of membershipI will accept that if I pay a $cancellation fee that Vasa Fitness will terminate my trainer contract with no further obligation to me. Please review the response from me and Vasa Fitness both to determine that we are in agreementIf we are in agreement, I authorize Vasa Fitness to use the existing payment setup to take the $fee from my accountAfter this is accomplished I will notify my bank to alert me to any other transactions attempted by VasaI will be doing this because of numerous other complaints sent to me by previously unknown parties cautioning me about additional payments taken without authorization
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:They claim I never contacted Vasa Fitness or Paramount Acceptance even though I did several times to each and I have my phone bill that shows the calls madeParamount Acceptance should have contacted me through email if they weren't able to get a hold of me on the phoneLike I have said before it is a home phone, and I don't get him until very late in the night, past midnight and I leave early in the morning around It's not my fault they were unable to contact me.What I am willing to pay is either just the three months of service or the first and only month I attended plus the annual feeIt would be redicilous to ask for any more than that
Sincerely,
Shabir A***