Vasa Fitness

We would be happy to look into this for you, what is your wife's name?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I have to pay only the amount that Rachel stated. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have been told repeatedly that I have been to multiple gyms, which is not true. If I go to Vasa Murray (the only one I have ever even stepped foot in), and I don't have my pass, they simply ask for your name and check you in. I'm guessing here that there might be another Kate Anderson in Utah that was checked in under my account. I am pursuing this because I know I have never been to another Vasa, and I"m tired of being told I have. The sign in process is sloppy at Vasa Murray, and they guys who checked me in agreed with me completely. Brock, at the Murray location, said it is completely possible that others have been checked in under my name. It's completely unacceptable that I've assured you multiple times I've never been to another VASA, and still, you won't accept that. From a customer service standpoint, this is deplorable. If we were to pull up video footage of the dates of me supposedly going to these other locations, I assure you that you would come up short. In fact, let's look up the dates and times of these supposed check ins. Honestly, this feels like a scam. And I intend to inform as many people as possible about it. 
Sincerely,
[redacted]

Looking over the agreement Kyndra in member services has resolved this. Please let me know if there was anything else we can help you with. Thanks

Thank you for reaching out to us, I do understand your frustration and do feel its fair you at least pay for the months we show check ins for the original owing months were from August 2016 to April 2017. I show you used the facility for all those months, what we will do is split this in half and...

you would pay for 4 months instead of the full 9 months. This will take the payment owing from k$249.57 to $110.92, I'm happy to split this in two or even 3 payments for you, while your making that payment you can still use the gym and we will not send your account to collections.

You are correct that your payments do pull on different days, you actual bil date is the 7th however if the 7th falls on a weekend the payment will draft the following business day. looking over your payment history you do have a good history of payment. I would like to apologize...

for how long you waiting to talk with member services, we do experience a very high call volme but would be happy to get this resolved for you. We would be happy to post a credit of the $25 towards your following months of payments. for the month of December you would not have a payment draft and Januarys payment would be $17.72. Thank you.

Our memberships to use the facility are month to month, our personal training memberships are term agreements that have a monthly draft. After reviewing the account we show that there have been multiple attempts to cancel with differenct reason as to why you are requesting to cancel, at no point in...

any of these conversation was it mentioned that it was told the personal training was a month to month. Our member service team was informed that you were requesting to cancel, you requested to just pay $100 cancel fee, you needed to cancel based off your husband losing his job, you needed to cancel based off your husband being relocated. We have also been informed you were filing bankruptcy and needed the personal training cancelled. What we can do it move your payments of $[redacted] out for 3 months, your next payment will not be due till July 28, 2016.

We show that Amidy in our member service department was able to resolve this matter. Thanks,

Looking at your membership, I show you paid the past due and cancellation fee with our billing company 10/5/16. The membership would not have cancelled until you had brought the account current and paid the cancellation fee. Since this has been done, your membership is now set to cancel 11/3/16.

I understand the request, but I am unable to look into this without her name. Please provide this information so I can look at the account.

Mr. [redacted], I apologize for the concerns you have had with the current and previous memberships. We have reviewed the personal training account you referenced in your message and show that we do have a signed agreement for the personal training to go into an automatic renewal. That being...

said you have been in communication with our Member Loyalty team who have refunded all renewal payments made up to date except for the amount paid on sessions that [redacted] had used. We are not able to refund you on services that have been rendered. As a courtesy I would be happy to offer you a month on us towards [redacted]'s membership applying towards his August payment. Please let me know if you have any questions or concerns.

Complaint: [redacted]
I am rejecting this response because:If Paramount acceptance wasn't able to contact me by phone they could have emailed me instead of relying on someone else to maybe get the correct information to me. It is not my fault that there was a communication error. I was never directly contacted, and that could have easily been done through email. It is unfair practice to assume that one takes responsibility for something when they are not directly contacted.
Sincerely,
Shabir A[redacted]

Complaint: [redacted]
I am rejecting...

this response because: I've read this exact wording dozens of times from other persons who've not only taken their time to visit Vasa, but also from others who've joined and had billing or cancellation issues. Maybe boiler plate responses are the new norm for businesses that relegate customer service to that of an after thought? Ironically, I'd still join Vasa if I had a clearly laid out contract, full disclosure of all charges (both at signing, and reoccurring during the contract period), an exact understanding of the six month obligation period, cancellation fees, and my obligations after that period when and if I choose to cancel.
Sincerely,
[redacted]

[redacted],I see you have spoken to one of our Member Loyalty representatives. As previously stated we have closed the person training account with no further billing, this includes closing the account early of the 6 month contract and without any type of cancellation fee. We are not able to refund...

any payments processed on the personal training membership up until this point. Based on the information we have sessions have been used, billing and personal information were provided as intent to purchase the personal training agreement, as well as my zone belts were given at the point of sale with the enrollment fee paid at that time. Please let me know if you have any questions or concerns.

[redacted],  Our month to month memberships do require to have a valid form of billing on file. On the month to month agreement you did agree for automatic payments to withdrawal on the 28th of each month to the form of billing provided. This can be a credit card or a checking account. We have...

removed the $25.00 return fee that was added to your account as we were unable to draft your August payment. Going forward you will need give us updated billing to avoid this fee. This can be done at the gym, online at gympayment.com or calling our Member Loyalty team at 801-426-8644. Your account past due balance is now updated to $12.79 for your August payments. Let me know if you have any questions.

Thank you for this information, we feel the best thing to do is to cancel the personal training agreement. We do understand that given some of you health concerns it would be best that you utilize the facility without the personal trainer. Thanks,

Please provide the email requesting to cancel, we have no records of any calls, or emails. Once this is provided we are happy to refund the payments. The membership is now set to cancel 1/4/17, you will see no further billing moving forward.

Requesting the barcode to the current account was not a resolve.I need to find the correct membership.Does the member have a barcode and membership number that we can reference to find the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]