Vasa Fitness

The member provided an email address at the point of sale, the contract image would have been sent. This would have allowed the member to read the agreement at this time, if not done at the point of sale. The annual fee is not hidden fee, the agreement has the exact date of when...

this fee will be drafted and the members initials are required. We make every attempt to make our members aware of what is being drafted. The annual fee will be refunded.If the member chooses to keep the agreement this fee will be something that will be owed the follow year, this date would be July 27,2016.

Complaint: [redacted]
I am rejecting this response because:
I absolutely did not attend any sessions outside of the promotional first month ($20 for the first month). The trainer mentioned he still charges me for sessions I don't attend, but I only ever attended two sessions, both of which were in the promotional month of May. I never wanted to go to any sessions outside of that first month, and never did, and want to be refunded and have my contract cancelled. A four month postponement is absolutely not satisfactory. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:They asked which facility I was referring to. This appears to be a stall tactic as I clearly indicated the facility...

location in the complaint. The facility is:OREM (UNIVERSITY)1259 South 800 East Orem, UT 84097I am looking for both an improvement in the restroom facilities and follow up with me personally.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Your person named junior at the Murray Vasa assured me that I wouldn't pay past the first month for personal training membership. I have just brought an home I would not agree to an year at 120 a month. And why would I keep personal training when I know longer attend your gym? I want to know why your person junior who is on the contact hasn't been notified? He told me only one month and that is all he told me I agreed too. He lied to me and I do not accept your terms. 
Sincerely,
[redacted]

Looking over the agreement we do show that you finished the promissory of the agreement, the owing amount is for the auto renewal payments. As a resolve we are happy to adjust off these owing amounts and cancel the agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Again, thank your for your input and brining this to our attention. We make every effort to make sure our sales presentations are transparent at all time. I would be happy to assist you but am not sure what you are looking for, since you rejected the response but do not have a membership with VASA Fitness? Are you wanting a membership? This is something I can get set up for you and send you over any agreement to read through.

Thank you so much for the information, I will have our manager Tony contact your today to go over the concerns you have with the bathrooms and what you feel would be a good resolve. Thanks

Thank you for reaching out to us, what we can do is adjust off the owing amount for  your fitness membership of #191.84 and cancel the account. Since we did make multiple attempts to contact you with the information given at the point of sale the personal training account will need to be...

settled with Aldous and Associates.

[redacted],  We apologize for any confusion in regards to your sons membership and the process of sign up and downgrading. We will go ahead and refund you the charge of $101.90 back to your card. This typically takes 7-10 business days. We appreciate your feedback and are reviewing your...

claims of what happened at the point of sale with our Sales Director and General Manager of the Centennial location. Please let us know if you have any questions or concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I request proof that any negative comments, etc. have been removed from EACH of the three credit reporting agencies with nothing undesirable left behind.  I thank Vasa Fitness for their willingness to accept my request, but only wish they would have been easier to work with before the Revdex.com was involved. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: VASA first ask for my sons name which is Matt,  they then responded that he must take up the matter with them, now they say I am and they sent the month to month account to collections for the last 5 months  that no one has used the month to month account.  VASA has not done anything to help in solving the matter.  As stated before I purchased Matt the month to month membership Dec of 14 and he used it for 2 months.   There is nothing that is month to month that VASA advertises.  They advertise month to month for $10 and continue to want me to pay $25 a month on a continual basis even though no one uses the account.Please take my account out of collections and credit the account to be up to date and then cancel the account. No money will be paid for this. 
Sincerely,
Kent D[redacted]

Complaint: [redacted]
I am rejecting this response because: The issue is travelling, and the business is not holding up its end of the contract that allows me to use the gym I went to in Layton, nor any other gym, which is exactly what I was sold on and I would never have agreed to use this gym if was not a Golds Gym. The deteriorating state of the gym and constant construction has made it nearly unusable. The price I agreed to pay was for Gold's Gym and not for this poorly run small-time operation.
Sincerely,
[redacted]

Thank you for reaching out to us, I apologize you potentially were not informed VASA Fitness acquired Crossroads agreements. We made every attempt to let everyone know they would be able to use our Sandy facility. Your membership will be cancelled 10/17/16 with no owing balance.

Thank you for provided the checks, This is going to be review and confirmed with Swift. In the resolve I requested a copy of proof of relocation from January 2014. The document provided is from August 2013.

Complaint: [redacted]
I am rejecting this response because:This is an unacceptable response. I have spoken...

with my bank and they cannot create that letter. There is literally nothing I can do, or could have done to prevent this ridiculous situation. I was not forwarned that I would be issued a new card that would change my card number. It was sent to me as they were updating older cards that did not have a more protective "chip" feature (my card was not expiring either). So for VASA to assess a "mandatory fee" for not advising them I was getting a new card, which I had no idea was being issued, is horrible business. There's a reason so many people are flocking to other gyms. All this is over a $25 fee. VASA can choose to charge me that $25, which I paid reluctantly, and lose a loyal customer for 10+ years, or resolve this silly issue and keep someone around that will be paying them much more than $25 for the rest of the year through membership fees. Which is smarter business? I was hoping that the new VASA would be different than the horrible service that Golds Gym provided, but this experience is proving otherwise.
Sincerely,
Bret G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted],  The reason we require a written cancellation request is so that if there is any question of the cancellation request both parties will have record of the request being made. Unless you can provide a previous proof of cancellation the funds paid up to date are owed. We will send you a letter confirming both accounts are being removed from the collection agency. Please let me know if you have any questions.

We do show that a refund of $50.00 was submitted back to your MasterCard ending in [redacted]. We can also give you the remaining sessions to use for yourself or you are welcome to transfer them to someone else with no transfer fee.