Vasa Fitness

Thank you for reaching out to us, we do show an agreement was signed with Golds Gym in 2012. it does show that you did fulfill the initial contractual term of this agreement, it went into default while in month to month renewal. We have pulled the account from collections and have processed a...

cancellation. The negative reporting with be removed from your credit. Please let us know if there is anything further we can assist you with. Thank,

We apologize that you are unable to utilize your personal training sessions, I have done some research to find out why your trainer was unable to train you, and found that he has tried to get in contact with you to se up some sessions and was unable to get ahold of you. We are happy to get you set...

up with a different trainer or you can  transfer the remaining payments to someone else with a transfer fee.

Thank you for brining this to our attention, I do see your cancelled your corporate wellness membership effective 2/27/17. We will go ahead and process your personal training agreement effective 2/27/17. The payment drafted today did not process through, and you will have no further billing.

[redacted],  In response to your email as you provided, we did let you know that we do not have a medical cancellation. We are unable to refund any payments made up to date but the account was canceled as of yesterday with the final contractual payment being made. We are sorry to hear of your...

medical condition and if at a later date you would like to resume using your sessions we would be happy to get you setup with a trainer that fits your  needs. Since you have provided us with medical documentation we can extend the usage of your sessions beyond the contracted dates. Let us know if you have any questions.

[redacted],Thank you for reaching out to VASA Fitness! The charge for $76.60 was your monthly dues of $23.49+ $53.41 for the yearly rate guarantee fee. The first time it is applied is 60 days into the membership. It is then applied annually after that. As listed in the signed agreement our...

rate-guarantee fee locks in your rate so that you do not have to pay more even if our rates increase in the future. As long at this payment is paid annually, you can relax and enjoy our low prices and gyms. If there was any confusion on what this fee was for we apologize as a courtesy we will give you your next month on us.  Let me know if you have any questions, have a wonderful day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your feedback, we will look into these concerns you have. Your fitness membership will cancel 7/14/16 with no further owing dues.  Please let us know if you have any further questions. Thanks,

[redacted],I see you have spoken to one of our Member Loyalty representatives. As previously stated we have closed the person training account with no further billing, this includes closing the account early of the 6 month contract and without any type of cancellation fee. We are not able to refund any...

payments processed on the personal training membership up until this point. Based on the information we have sessions have been used, billing and personal information were provided as intent to purchase the personal training agreement, as well as my zone belts were given at the point of sale with the enrollment fee paid at that time. Please let me know if you have any questions or concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

As a resolve the membership will cancel 10/27/15, with no further billing. Hope this helpsThanks

Thank you for reaching out to us, what was your wife's name so I can look further into these claims?

Complaint: [redacted]
I am rejecting this response because:
No solution has been given. My membership number is [redacted]. The new one for my daughter Alyssa is [redacted]. 
Sincerely,
Justin D[redacted]

I apologize for the miscommunication at the point of sale, we do charge the annual fee within the first 3 months of the agreement and then annually after that. What we can do is refund the extra charge of $53.41 back to your visa card ending in [redacted]. This payment will be billed again though...

4/13/2018 if you are still a member with us at that time.

[redacted], Our records reflect that you did sign a 6 month contract for 13  biweekly payments of $80.00. I have attached your contract for review. You do have 2 options for cancellation, if you relocate and provide proof of relocation showing you are living outside 25 miles of all VASA...

locations or find someone to take over your agreement relieving you of the financial responsibility of the remaining payments. Both of these options also involve a $100.00 fee, as a courtesy we can waived the fee but you would be responsible to follow the terms of cancellation as listed in the signed agreement. We have reached out to the head trainer at the Clinton location to reach out to you to get you setup with a trainer to start training and using the available credits you have available. Please let me know if you have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The information proved at the point of sale with the $100 enrollment fee is correct. The member does still sign an agreement but there is no term it is a month to month. There is a $25 cancellation fee if cancelled 6 months into the agreement. Where you signing two membership??

I apologize if you were not aware of what the contract indicated and what you had purchased, however the agreement will remain active at this time. You are welcome to transfer the contract to someone else and we will waive the $100 transfer fee for you.

The return fee is charged at the point the payment does not clear, in your case this would have been the 7th. The club should be bringing the account current but the fee was already applied. The $25 return fee is charged on each account this is a new policy to actually save our consumers money. In...

the past you would be charged a $10 return fee at the point the payment delcined, If the payment was to go 10 days past due you would be charged a $25 late fee. If the payment was retried and did not clear you would be charged another $10 return fee. This was charged on each payment that delcined ex: if you have your monthly payment of $21.36 and annual fee of $41.67 you would be charged two $10 return fee and 2 $25 late fees. The new policy is just 1 $25 return fee. As a resolve we will waive one of the $25 return fees this one time. However if the account goes past due in the furture this fee is not something that will be waived.

Complaint: [redacted]
I am rejecting this response because:  Why were all of our concerns not answered?  With my husband William going to the gym 4 to
5 times per week why did the employees wait until after the 10th day
to say anything?  Also VASA had both of
our cell phone numbers, they text us to tell us what a good job we are doing by
working out but cannot text/call us to inform us that they are having an issue
with our payment ?  It appears that this
the way that they conduct business in order to get more money from their
members.  Why was the concern about being
charged the annual fee not addressed?  We
were not told that this would be taken out after 3 months we were lead to
believe that we would not have an annual fee.
What I expect it that the annual fee on both to be removed.  We will agree to pay for 1 late free in
protest and cancel both memberships.
Sincerely,
Pat And William F[redacted]

Thank you for your input, in reviewing your account we did not receive any written notification in March 2016 requesting we process a cancellation. However there were multiple attempts from our billing department trying to contact you with the same number provided with this complaint regarding your...

past due amount as recent at 1/20/17. With each call a message was left to contact us regarding your account. Once you contacted our member service department your past due amount was adjusted off and your account was cancelled effective 1/23/17. We would be happy to help assist you with a reimbursement providing documents showing you requested to cancel March 2016.