Vasa Fitness

We are happy to help you resolve this matter, the payment of $64.09 has already been refunded back to your VISA card ending in [redacted], I will also submit a payment of $25.00 from the 5/3/16 draft of $52.76. Your membership will then be cancelled effective today (6/8/16). Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We have come to an agreement and it has already been taken care of,Thank you
Sincerely,
[redacted]

This input is being reviewed and we will respond when investigation is complete.

Thank you for your information, I show that [redacted]'s payment was not refunded at the time yours was. However I do see the refund has been submitted as of 2/22/16. I attached a copy of both payment history documents for you to review.

Thank you for reaching out to us, looking over your agreement I do see you purchased a 6 month agreement on 8/28/15. The first payment of $28 was receive and nothing else was receive after this date. Our billing company made attempts and did talk with you multiple times during letting you know...

that account was active and you were past due. You did contact our corporate office 12/15/15, our Member Service department informed you of the process to cancel. I did see you mentioned our front desk staff in the facility told you the personal trainer was cancel. With you having a payout on this agreement they do not process cancellation, but will direct you to corporate office and request a follow up for them to contact you. At this point your personal training agreement was sent to our collection agency Swift. You will want to contact then to resolve the debt ###-###-####.

[redacted],  The membership you signed was for a one year contract and was marked that it would go into automatic monthly renewal until the terms of cancellation were fulfilled. The agreement does state is a 30 days written notice when canceling. I see that the payment from 1/28/18 did come back...

declined, this doesn't necessarily mean it declined to due to insufficient funds and you may want to discuss the reason of decline with your bank. To resolve the matters we can go ahead and cancel your account and as a courtesy waive the owing balance of $85.84. If you would like to continue with VASA on your month to month plan we can waive the return fee of $25 as well as the yearly rate guarantee fee for 2018. Please let us know how you would like to proceed.

I do apologize you feel this way regarding the sale of the agreement, however we do insure that everything is clearly stated on our agreements how much your monthly payments will be, how many sessions you will receive each month, and what your price per session is. We do understand that there are miscommunications at the point of sale on what you were under the impression of signing and the last thing we want to do is cause you more stress since we want to be here to relieve your stress. The account will still be pulled from collections and they will take any negative markings off your credit report, and I will process a cancellation of the personal training agreement.

[redacted],  I see that you had previously signed up for a fitness training that billed you monthly $128.00. It looks like in November during one our promotions you upgraded your account to a new fitness training agreement that would bill you biweekly $80.00 this training also included the...

unlimited team training, the the original training contract did not include this service. A copy of the new agreement would have been sent to you at the email address we have on file the day you signed up, our records show that you previously spoke to my billing company earlier today and they sent you a copy of the agreement. I can also send youa copy from our office for your review. The two ways to cancel while you’re in contract are either due to relocation (if you've moved more than 25 miles from the nearest gym in our franchise) or if you sell/transfer  your membership to someone else. We do not have a medical or financial hardship clause for cancellation.In order to cancel due to relocation we'll need a proof of move, which would be a utility bill or lease/rental agreement in your name. There's also a $100 cancellation fee. As a courtesy we can waive the $100.00 but you will be responsible to fulfill the remaining terms for cancellation. Please let me know if you have any questions.

Our Member Service team has been in contact with you. Based off the documents you provided the agreement should have been cancelled in May. Swift has been contacted to stop collections on your agreement.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The 100...

dollar cancellation fee can be charged on 10-06-2016 from the Wells Fargo account that Vasa Fitness has the information for.
Sincerely,
[redacted]

After reviewing the information a contract was generated on 12/30/2014 for [redacted].  Monthly payments of $[redacted]. This was not a term but still pays monthly until a 30-day is given.  The payment is not based on usage.The last payment was made on 5/4/2015 and will cancel as of...

6/5/2015. No further billing will happen as a 30-day cancel was issued to the Member Service Team on 5/18/2015.  If the member wants to generate a Silver Sneaker membershipthey would contact their Insurance Company to find out if they qualify.  They can go to one of our 18 locations and they can help them to see if they qualify.  There is no violation of agreement so no refund will be issued.

Thank you for bringing this to our attention, we strive to make sure our members know what they are agreeing to and that we are being transparent. What we will do is cancel your personal training effective 1/12/17, you will have not further billing come out for your personal training membership....

Your gym member will remain active and you can continue to utilize the facility.

I apologize for the experience you have received, I will forward your concerns to our front desk coordinator for training on how we handle cancellations. Your membership will cancel today 3/22/17. I will refund the most recent payment of $21.36 drafted 3/15/17.

Complaint: [redacted]
I am rejecting this response because:This issue is not regarding attempts to cancel in 2010 or 2012. It never has been. This issue, as stated in the report of complaint, is directly pertaining to the cancellation call and conversation that took place in January 2014. So we're ([redacted] and [redacted]) not sure why VASA responded the way they did. This 2014 phone call was documented by VASA. In  2010 and 2012 [redacted] did call inquiring about canceling her membership, but changed her mind and continued to pay her dues and attend the club. We can contact the credit union for records showing automatic withdrawal from her checking account monthly until the call to cancel that was in Jan 2014. After that call of cancellation in Jan 2014 the automatic withdrawals ceased. This is huge. Is this not a direct correlation to the fact that her membership indeed had been canceled? It was a pretty strong and compelling indication to [redacted] that she was no longer a member. The complaint [redacted] filed, and still has not been resolved, is from the charges she was accruing from the date of cancellation in Jan 2014 until August 2015. Those charges were made unbeknownst to [redacted] for nearly 2 years. That is the issue. [redacted] had canceled in Jan 2014 but was still accruing charges in the database for a service she had told was canceled and moreover wasn't using. Records from the club can show this also. From the point of cancellation in Jan 2014 [redacted] never received one monthly billing statement, had one automatic withdrawal, one phone call, one email or any type of communication that she was still being charged and/or was delinquent on. Nearly 2 years passed without any attempt to make [redacted] believe she was still a member until August 2015. Surely you would think she would have been contacted before 20 months of a delinquent account. Her account would have been flagged as delinquent, canceled, and sent to a collections agency well before now. Which leads us to the issue at hand. Why was [redacted] charged unknowingly for 20 months when she wasn't a member anymore using the services offered by VASA? [redacted] had her credit jeopardized by being sent to collections. This is wrong. This is unprofessional and un-ethical. 20 months had passed!  Swift Collection Agency was the first contact [redacted] received regarding the matter. She had to pay the debt of $653.69 in order to have her credit stay in good standings. The VASA supervisor, Rachel J[redacted], was not even willing to speak with [redacted] regarding this matter, despite all the voicemail messages left by [redacted] and promises to [redacted] that she would be contacted by Rachel. Still nobody has attempted to contact [redacted] as they have stated. This can be proved by cell phone records from Sprint Wireless. We will include the phone number below as where [redacted] can be reached. It is the same number she has had for 11 years. Once again, this issue has nothing to do with 2010 or 2012, [redacted] was a member in good standings at those dates. Please address the issue from Jan 2014 until now.  I'm not sure how much clearer we need to be. [redacted] and [redacted] cellular phone number:###-###-####
Sincerely,
[redacted]

Member was informed in 2010 how to cancel with relocation we did not receive these documents. Member was informed again 6/2012 of how to cancel we did not receive a notice of cancellation. attempts have been made to contact the member with the information we have on  file.  If member...

can provide proof of cancellation sent we can call back to debt and cancel from time stamp. If there are no documents to prove this the debt would have to be settled with Swift.?

Complaint [redacted]I apologize that we are not able to assist you in the fashion you would like, but not all the calls made to collect the past due were on an auto dialer we do have individuals who make outbound calls, letters mailed and emailed. At this point we can give you the time you’ve paid for either to you or someone else to use the facility.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Looking over your agreement the reason the account was assigned to a collection agency was because you put a stop on the account, your account was never past due more the $[redacted] this was in June 2015. You are correct before your 6 month mark there is a $25 cancellation fee to process the cancellation....

Since the account was past due and our billing company kept getting chargebacks you will need to contact the collection agency at settle the debt with them.

Complaint: [redacted]
I am rejecting this response because: the injury incurred was a direct result of the training received from Vasa Fitness. It is the trainer's responsibility to assist the athlete in making her goals. My goal, clearly stated to the training coordinator and to my trainers, several times, was to try out for a professional ultimate frisbee team. I posted to my 325 friends on facebook (a significant number) and I do not know any other members or potential member to whom I could transfer my training sessions. Legal issues aside, it is good business practice to accommodate members and their unforeseen circumstances. I have made significant effort on my own to resolve the issue of having unused training sessions, which included at least 8 sessions that were cancelled or not scheduled on the trainer's end, and I hope that the business would make an equal effort to resolve the issue.
Sincerely,
Mary [redacted]

You have purchased 1 membership for your cousin.  Because you are the buyer you become the responsible party to pay the promissory note.Let's speak to the membership purchased for the cousin:  10/14/2014 a 2 year term contract was purchased by you for a Mayra D[redacted].  On...

11/11/2014 you call Member Services to cancel the contract.  You state the member is a minor, but you  have guardianship over her.  You want to cancel based on no copy received, you would have been emailed a copy to the email you supplied on this complaint.  It is the same one supplied by you at point of sale.  Also, you were given the regulations of relocation or transfer of the contract.  On 12/1/2014 you execute a transfer to take over the time after contract is paid in full.  The time was put on freeze.  As a courtesy, no transfer or freeze fee was charged.  You also have a membership for you that was purchased by someone other than yourself.  This contract is not in question.There is no violation of terms so the contract will stay in place and when paid you may unfreeze and use the time.