Vasa Fitness

I apologize, but the owing balance can not be adjusted off and cancelled. I do show there was the intent to purchase this agreement and the proper cancellation will need to be followed. You are more then welcome to post an ad online to find someone to transfer to, we will move your payments out for 2 months while your in this process. Thanks,

Complaint: [redacted]
I am rejecting this response because: It is not ok for a manager to Misrepresent the Contract and then have a customer sign the agreement. Change these Shady Business tactics. I rather spend my money elsewhere. Vasa Fitness can take my $25 but Vasa Fitness image is coming to surface with these type of practices. 
Sincerely,
[redacted]

I apologize you have had this experience I have refunded the $66.41 to your card ending in [redacted]. Please let us know if you have any further questions.  Thanks,

We would love to take a look at this and get it resolved. What was your sons name?

Thank you for reaching out to us. We are happy to waive off the return fees on the account, update your billing information and bring the member current. Please let me know when we can contact you at your convenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate your help and the willingness of Vasa Fitness to address this issue. 
Sincerely,
Martha K[redacted]

We do not show a payment of $65 clearing on your fitness membership, when you talked with paramount acceptance they informed you to provide a bank statement so they would resolve this issue for you, they have yet to receive this information. Another call was made in November to cancel they explained...

the cancel policy, the notice was received but membership was still past due, would not be able to process the cancellation and cancel fee. We receive another call in November from you requesting the balance and you would pay this next month. Then an email question the amount and the charge they you have on your account, they are waiting for this email.  We do need your bank statement to verify where the $65 is coming from and why. Please provide this so we can get this address for you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

My maiden name is [redacted] and when I called originally when this problem occurred they told me they changed my name on my...

account and so it should show [redacted] on my new account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for reaching out to us, I have brought this to our sales management team to investigate your claims. We train our sales staff to be upfront and transparent with each and every sale.  Please let us know if you have any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your feedback, we do show our member service department was able to settle this. Once your payment of $408.00 is paid to settle the debt will be called back from SWIFT Funds and you will owe nothing further for your personal training agreement.

Complaint: [redacted]
I am rejecting this response because: I should be reimbursed for the $75 I paid to cancel the membership for having been deceived multiple times by the business and how poorly I was treated by several of your employees. 
Sincerely,
Morgan M[redacted]

The payments currently owing have been adjusted off, and the accounts were cancelled with a zero balance.

Complaint: [redacted]
I am rejecting this response because:The issue was not resolved, the company claims they need more information. The...

person who I got the membership with was [redacted]. If they need that information to resolve it then this should be resolved quickly. Thank you.
Sincerely,
[redacted]

[redacted], I will cancel the personal training agreement with no further billing as a courtesy to resolve the matter. We will not be refunding any payments drafted up to date on this personal training agreement. Please let me know if you have any questions.

A cancellation was processed 3/25/16 for 4/18/16. You will have no further billing.

Thank you for reaching out to us, I do see you have been talking with us through email regarding the cancellation of your account. What we can do is process the cancellation once a doctors note has been provided to indicate it is not in your best interest to have personal training at this time. Once...

we receive this document we would be happy to process the cancellation for you.

Thank you for contacting us, we are unable to find an account with the information given. Please provide your daughters name and birthdate to help locate the agreement in our system.  Thanks,

The voucher waived the first $120 to be paid but would continue for the next 11 months of $120.00. All documents were signed an agreed to including our secondary form of coverifaction from to insure member was aware what was being agreed to. If you choose to cancel your fitness agreement this is not something we can stop you from doing since your personal training is a separate contract from the gym membership. Member will need to follow cancellation polices on personal training agreement. ?