Vasa Fitness

My maiden name is [redacted] and when I called originally when this problem occurred they told me they changed my name on my...

account and so it should show [redacted] on my new account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We do not show a payment of $65 clearing on your fitness membership, when you talked with paramount acceptance they informed you to provide a bank statement so they would resolve this issue for you, they have yet to receive this information. Another call was made in November to cancel they explained...

the cancel policy, the notice was received but membership was still past due, would not be able to process the cancellation and cancel fee. We receive another call in November from you requesting the balance and you would pay this next month. Then an email question the amount and the charge they you have on your account, they are waiting for this email.  We do need your bank statement to verify where the $65 is coming from and why. Please provide this so we can get this address for you.

The resolve that was responded to previously indicated we would go ahead and process a cancellation on your personal training agreement, you will and do not owe anything further. The agreement was cancelled 3/27/17,the last payment drafted was 3/9/17

We show Kyndra our member service supervisor was able to help resolve this. She was able to process a refund for June and Julys payments totaling, $78.4 have been refunded back to your Visa card ending in [redacted].

Thank you for reaching out to us, I have revived your membership and do see we contacted you regarding the past due amount 5/20/16. At this time you were requesting to cancel the agreement the person you spoke with gave an email address, informed you of the 30 day cancellation, and the past due...

amount. Since we did not received a payment for the past due or a cancellation notice the membership stayed in a delinquent status and has since been assigned to a third party collection agency. Unfortunately we did make multiple attempts to contact you regarding the past due with no resolve. At this point the debt would need to be settled with Aldous LLC.

Complaint: [redacted]
I am rejecting this response because: As I have mentioned in my last statement. I was never informed, even when I asked about personal training being a contract, I am not interested in transferring the contact to someone else. I want this contract cancelled and payments stopped immediately. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I feel like I should have not had to pay for a service that I cancelled. I had to pay because there was nothing else that could have been done. I closed all my accounts with VASA in the ways that VASA requires and yet I was still charged. Apparently this is a normal practice for Vasa there are a ton of complaints and reviews about this same thing, People closing and all of a sudden Vasa loses those request and people are charged more. This should not be happening at all. This is not how a business should be ran. This needs to change. I was told I either had to pay the 90 that should have not been paid by my or I was going to have to go to court. because Vasa chose to place a collection on my husbands name that was not even on the account this needed to be taken care of. I want all my information, husbands information and my sisters information removed from VAsa system. Do not want to be associated with Vasa ever again. In a perfect world I would get my money back but I know that will not happen with a company as Shady as Vasa. So pleae send me notice that the collection is gone./ I want it in writing and I want it in writing that my information is removed from the system. 
Sincerely,
[redacted]

Eiko,  we show that your contract was purchased on 2/10/2015. at which time the club tour was completed.  You are correct that a call was made to you on February 13, 2015 to set an appointment for your free fitness assessment.  This is our standard process to get members excited about the club and equipment.  We do show the appointment was cancelled and closed.  Contacting our members is agreed to by the member upon signing. I have inserted the regulation of your contract.The emergency contact received a call because it was referred by the purchaser at the point of sale and put into the system this way.  We do not contact emergency contacts from the contracts. With the system that is used to update the movement of a member and the potential needs our staff can directly email, call, and text so it logs the movement.  We do not show that responses came back from you.  You stated the texts were after hours, was the employee texting you from their personal cell phone?You then contacted the Member Service Team who would address texts, emails, calls for promotions, not sales appointments.  They addressed the need from this aspect by contacting Marketing to make sure you were not on any of the promotional listings in the future.dWe understand the frustration of being contacted and if you requested this it should have not continued.  However; we do not show logs to these requests which would be noted.You have not used the membership since the date of purchase, though efforts were made by the staff to get  you excited about the clubs.We have gone ahead and cancelled the contract and refunded April and May in hopes that you will come back knowing that VASA FITNESS does appreciate your input and business,

I am unable to find an account under this name. Please supply barcode or birthdate.?

Thank you for reaching out to us, I was able to find your cancellation request you were speaking of I apologize that this was not processed correctly. I have submitted a refund of $85.36. The check will be mailed to [redacted]

I can refund the $42.73 of the rate guarantee fee charged to your account, this payment however was declined on your wife [redacted] membership we would not refund this. Please provide a bank statement showing charges clearing to equal $75 this is something I am not seeing. I have attached a copy of yours and Trina's payments history for review on what payments were received and what payments were declined. Also please confirm the mailing address we can send your refund check to.

Based off our notes from 11/5/15, the payment was refunded and your personal training was cancelled. Please let me know if you need any further assistance. Thanks

Member claiming only has a fitness account looking at the personal training agreement the member has used 20 sessions. Had the member not been aware of the personal training agreement why were sessions used? All documents for the personal training are signed initialed. Member has talked with the...

member service team a few times wanting to cancel the account. We will waive the $100 transfer or relocation fee.

Your membership has been cancelled effective 9/13/16, the last payment drafted on your account was 8/15/16. The membership is not longer active.

Complaint: [redacted]
His name is Matt D[redacted]
Sincerely,
Kent D[redacted]

Thank you for reaching out to us, after reviewing the claims and the agreement we do not have any records a cancellation was requested. In order to do so we do require a 30 days notice that can be mailed, emailed and dropped off to our Corporate Office. Since this was not done the account did remain...

activate and multiple attempts via calling, and letters were sent out in an attempt to collect the past due amount with no response. At this time you would need to address this with the outside collection agency.

After reviewing your membership, once the membership has defaulted for 60 days or more the account is then assigned to our collection agency (Swift). Once it has gone to this stage the membership is not pulled back unless it should not have been sent in the first place. In your situation your card...

was closed for fraud in July however our billing company paramount contacted you via phone up until 10/29/15 with no response, the agreement was then assigned 11/1/15. a return letter was emailed to [redacted]@aol.com 8/24/15, 9/1/15. This is also the same email address provided with this Revdex.com complaint. Swift has been contacted regarding what Carlos may have communicated incorrectly. But the debt will need to be resolved with Swift.

The member provided an email address at the point of sale, the contract image would have been sent. This would have allowed the member to read the agreement at this time, if not done at the point of sale. The annual fee is not hidden fee, the agreement has the exact date of when...

this fee will be drafted and the members initials are required. We make every attempt to make our members aware of what is being drafted. The annual fee will be refunded.If the member chooses to keep the agreement this fee will be something that will be owed the follow year, this date would be July 27,2016.

Complaint: [redacted]
I am rejecting this response because:
I absolutely did not attend any sessions outside of the promotional first month ($20 for the first month). The trainer mentioned he still charges me for sessions I don't attend, but I only ever attended two sessions, both of which were in the promotional month of May. I never wanted to go to any sessions outside of that first month, and never did, and want to be refunded and have my contract cancelled. A four month postponement is absolutely not satisfactory. 
Sincerely,
[redacted]

We show on 7/13/15 member did contact the corporate office to cancel was informed of $25 cancellation fee member refused to pay and informed us that his bank will not honor payments from us. Member was informed at the point if the cancel fee was not paid the cancellation was not processed and could...

possibly go to collections if payments were not paid. The $25 cancellation fee will be waived along with the 30 day notice and will cancel the account effective today.