Vemma

I am rejecting this response because: I just wanted to sign up for classmatesI'm a newbie on the computerI haven't even been on the site

We have reviewed our files and found that this customer selected our six month unlimited Background Report Membership at $59.70, which breaks down to $per monthGiven that members can conduct unlimited searches for a membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future chargesOur customer service is available to take their cancellation at any time The automatic renewal of the membership was cancelled per this customer's request over the phone on 8/7/There will be no automatic billingThe customer is responsible for the purchase of the $membership and can enjoy all the benefits of membership until it expires on 2/3/

It clearly states on the purchase page that the trial is cents and $for the cancelation feeNo refund will be issuedPlease refer Mr [redacted] to go back to the website to review our fees

At the time of purchase you chose to receive a discounted price for signing up for a day trial to our MembershipThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterPer your initial request over the phone on 5/19/we cancelled the automatic renewal of your membershipThe two membership fees are non-refundable per the Terms you agreed to but per this complaint, and as a onetime courtesy, we will grant one refund for the most current month of membershipPlease allow 2-business days for the refund to process back into your credit or debit card

We will opt out the information from the websiteBut, when we type in that name that are several matchesPlease provide us with the age and address or addresses to be removed

I am rejecting this response because:i was not provided the opportunity to provide my credit card numberShe simply said that if I would not provide my email address she would not help mewhy should I have to provide additional personal information to an organization that specializes in finding people Why hey would I want to provide any additional info to an organization who may be responsible for the fraud? I have run run a business and I know I can find transactions by people's names, transaction dates, etcmy alternative is to protest the charges with my credit card issuerBusinesses that run too many fraudulent transactions will be charged higher credit card rates or being cut off but the credit card processorsI was doing the company a favor by calling them only to be hung up on times by the same personPlease check your recorded messages

Thank you for the direct linkWe have started the process of removing this information from our websitePlease allow 5-business days for the removal

We have refunded half of the membership feeThere will be no further billings

I am rejecting this response because:This has not been resolvedOf course there is no account under that email address because I had a one time fee for a one time use and never created an accountPeople Finders started charging to my credit card as if I had an accountThey charged me twice a month for multiple monthsIf this can not be resolved I will notify my bank that all charges from People Finders are fraudulent (which they obviously are since they have no record of an account under my email address)

We apologize for the confusionIt appears that the customer had selected a Premium Membership to be active on that same dayHowever, we went ahead and refunded the $today

Our website gives the customer two options when purchasing a People Search Report They can purchase the report at full price , or at a discounted price with the day Trial MembershipAs the website states if the membership is not canceled within the trial period then the customer is billed the membership feePer the Terms of use months that have already been billed are not refundableWe've canceled the membership, there will be no further billings

Our records show that at the time of purchase on 1/12/you chose to receive a discounted price ($0.95) for signing up for a day trial to our MembershipThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterPer your first request over the phone on 8/14/the membership was cancelledA supervisor called out to you on 9/11/per your request and agreed to refund the most current three months of membership ($each), as a onetime courtesyThese should have reflected on your bank statement within three to five business daysThere are no further refunds available to you per the Terms you agreed toThe remaining four months of membership fees ($24.95) and the initial trial cost ($0.95) remain your responsibility

We cannot locate an account using the email address providedDid the customer run a people search on our website? Could there have been a different email address used at the time of purchase?

Got it, we are in the processes of removing that line itemPlease allow 7-business days for removal

There is no record of the customer ever contacting our companyThe customer purchased a recurring membership on 01/18/The customer was then billed for the next month on 2/18/The membership was then canceled online on 02/21/Since the membership was not canceled before the renewal the customer is not due a refund

To protect your account information and ensure searching is kept confidential we only allow account holders access to thier accountThe PeopleFinders account you are referring to was in your name only therefore your husband was not allowed to go over the purchase or make changesAt the time of purchase on 4/15/you chose to receive a discounted price for signing up for a day trial to our MembershipThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueThe trial membership and automatic renewal is mentioned, in standard text, on each page of checkoutYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterGiven that members can conduct unlimited searches and other services for a monthly fee, the Terms do not allow for refunds and simply allow users to cancel at anytime to avoid further billingAs you stated in this complaint, per your online request on 5/13/we granted one refund for the most current month of membership as a one-time courtesyYou mentioned on this complaint that you have filed a dispute with your credit card companyOften, due to the dispute, you are given a conditional refund by your bankWe recommend informing your credit card company of the refund we have granted as if we do in fact recieve a dispute for the refunded charge, we would be forced to negate our refund

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Yes I have heard back from the company and they put back on my credit card $

At the time of sign up the customer is given optionsThey may select their report with a trial membership or they may select the product with out a membershipThis customer selected the product that comes with a membershipThey can view that they are signing up for the membership during the check out processThey have days to cancel the trial without getting charged the membership feeBefore check out they clicked to agree to the Terms of Use which stated that our products are not refundable

The charge was posted correctly online and approved at the time of purchaseNo refund will be issued

We are unable to locate the accountPlease provide the email address the account was opened under