Vemma

Please provide the email address that account was opened under to assist us in locating this account

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, assuming they provide me with the additional services that they assured would be available in their responseI do believe that the way their site is set up with cause others to have the same experience that I did It is very misleading

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I will let this particular complain rest HOWEVER, THIS BUSINESSES PRACTICES NEED TO BE REVIEWEDTHEY HAVE DUPED TOO MANY PEOPLE AND MADE TO MUCH MONEY THIS WAY

I am rejecting this response because: No apology, not a correct refundYour business is running a scam and you know it

This matter has been addressed directly with Ms [redacted] For record keeping purposes we would like to inform the Revdex.com that Ms [redacted] received a price reduction since the report was lacking criminal recordsThe report was reduced to our basic report ($1.95) and Ms [redacted] was issued a partial refund of $

My account is [redacted] [redacted] ***or # [redacted] [redacted] email: [redacted]

This matter has been resolved with Mr [redacted] l directlyFor record keeping purposes we would like to confirm with the Revdex.com that Mr [redacted] l has been fully refundedWhat we we're not able to issue back electronically has been issued manually by check

Please allow 7-business days for this opt out to be completed

I am rejecting this response because: The receipt provided by peoplefinders.com (attached) did not show or inform me that I had committed to an on-going agreement for $per monthI was never provided an agreement that I executedWhat they mentioned must have been buried in their fine print.Yes, I have instructed my credit card company to dispute these charges, but that has no bearing on this complaintWhy would it take Peoplefinders.com several billing cycles as you mentioned in your response, to resolve this minor issueThere should be no delay in resolving this complaint.Thank You

on 10/07/the customer went to our website and selected to purchase a background report for $They then clicked to accept a $Membership that was offered to them during the check out processHowever, the transactions failedThey were not chargedThey then emailed us for assistance times, all times they were notified that they were not billed the transactions had all failedPlease allow up to business days for the pending transactions to dropHow long it will take for the pending charges to drop is up to their bank, on our end the transactions ever went through we did not receive any funds that need to be refunded

I am rejecting this response because: I in fact did cancel Per the bank, the charges fraudulently started up after a period of some months of not being charged The rude person I spoke with asked for a confirmation number even after I cancelled a second time I did not receive a confirmation number Ipso facto, this company sets the customer up for theft this "business" needs to be shut down due to unethical and fraudulent practices as well as theft

The membership is available and the account is open to use our services

I am rejecting this response because: [redacted] is an out and out LIAR When I contacted PeopleFinders the first week of June, whoever I spoke to on the phone is the person that told me that she could see that I had cancelled in January I am disgusted that [redacted] is lying I don't have any concrete proof to show you that I cancelled back then, I just have the information that was given to me by Customer Service at People Finders the first week of June [redacted] should be ashamed of herself To the Revdex.com, I thank you for your time in trying to help me resolve this matter PeopleFinders is a scam and [redacted] proved it!

These charges have been refundedPlease allow 2-business days

Our records do not show that the customer canceled their membershipThe customer had different memberships active on their accountPer the Terms of Use the memberships are not refundableAs a one time courtesy we are refunding the most recent months billingsThe customer is refunded $99.88, Per the terms of use no further refunds are issued for past months service

We have reviewed our files and found that this customer signed up for PeopleFinders.com through a full-page offer during checkout on Classmates.comWe have attached a screenshot of the offer hereOur records show that the card information was entered again and the purchase was made for a month of our service at $The charge is non-refundable per the Terms of this purchaseWe received your cancellation on 9/23/over the phone, which is within the first daysTherefore; you will not be billed the monthly membership fee of $Your membership will expire on 10/22/2015, you can enjoy all the benefits of membership until then and there will be no further billing

At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a day trial to our MembershipThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterOur records show you called our Customer Care department on 9/24/2015, the trial Membership you selected was explained to you and one refund of $was offeredYou declined the courtesy refund offered to youPer this complaint we will issue the previously offered refund of $for the most current month of membership, as a one-time courtesyThere are no further refunds available

We have not used the customer information for ***The customer call on 05/06/to cancel the membershipThere was no prior cancelationNo refunds will be issued

We apologize for the confusionThey did not call, they contacted, support on 2/15/in the form of an email in which we have record ofWe replied to them stating we have canceled their membership and refunded them the $that same dayOn the same day the customer both emailed us in regards to the membership, we replied back saying we refunded and they also logged in and canceled their membership themselves

The customer purchased a trial membership on 01/11/ for $instead of the $full price for a background reportThe trial was not canceled therefore the membership was charged from February through MayThe cancelation did not occur until 05/16/over the phoneA refund was issued for $for the month of May since there was no prior cancelationPer our Terms if Use no further refunds will be issued